see schedule solicitation/contract/order for commercial items

W913FT-11-T-0051Page 44 of 46of the COR as soon as possible. Verbal reports will be followed up with written reports when directed bythe COR. Additional reports may be required and negotiated.10.3 Key Personnel: This is an essential personnel position. In order to ensure a smooth and orderlystart up of work, it is critical that the key personnel specified in the contractor’s proposal be available onthe effective date.10.3.1 The contractor shall not remove or replace any individual designated as “Key personnel”without the written concurrence of the COR. Prior to utilizing other than individual specified in the quote,the contractor shall notify the Contracting Officer and the COR. This notification shall be no later than ten(10) calendar days in advance of any proposed substitution and shall include justification (includingresume(s) of proposed substitution(s) in sufficient detail to permit evaluation of the impact on the contract.10.3.2 Substitute individual qualifications shall be equal, or greater than, those of the individual beingsubstituted shall. If the COR determines that the proposed substitute individual is unacceptable, or thatthe reduction of effort would be so substantial as to impair the successful performance of the work, thecontractor may be subject to default action.10.3.3 In the event that the performance of assigned contractor individual or any substitute(s) isdetermined by the Government to be unsatisfactory, the Government reserves the right to request andreceive satisfactory individual replacement within ten (10) calendar days of receipt by the contractor ofwritten notification. Notification will include the reason for requesting replacement individual.Replacement individual must have the same minimum qualifications and meet any applicable securityrequirements.PERFORMANCE REQUIREMENTS SUMMARYFORU.S. MILITARY GROUP BOGOTÁ TRANSLATION AND LIAISON SUPPORT CONTRACTPWS PerformanceReference Objective2.1.1 Accuracy ofWrittenTranslationServices2.1.1 Timeliness ofWrittenTranslationServicesPerformance StandardWritten translation ofwritten material fromSpanish to English andEnglish to Spanish shall beproofed for content, syntax,grammar and spelling priorto delivery to theGovernment.Written translation ofwritten material fromSpanish to English andEnglish to Spanish aredelivered on time per thedelivery schedulesestablished by the COR.AcceptableQuality Level95% compliancerequired95% compliancerequiredMonitoringMethodCORSurveillanceWrittenCustomerComplaintCORSurveillanceWrittenCustomerComplaintRemedyPoor performanceresults in a curenotice and invoiceswill not be paid untilthe AQL is met.Continued poorperformance mayresult in contracttermination.Poor performanceresults in a curenotice and invoiceswill not be paid untilthe AQL is met.Continued poorperformance may