LEGAL SERVICES COMMISSIONER ANNUAL REPORT 2012

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ABOUT THELEGAL SERVICES COMMISSIONERThe Legal Services Commissioner (LSC) is responsible for the receipt andhandling of complaints about lawyers in Victoria.The LSC was established on 12 December 2005 by the Legal Profession Act 2004 (the Act).Michael McGarvie is the Commissioner. Michael is also the Chief Executive Officer of the LegalServices Board (LSB). The LSC is an independent statutory authority accountable to the VictorianParliament. The Attorney-General, The Hon. Robert Clark mp, is the responsible Minister.Our objectivesThe statutory objectives of the LSC are to:■■■■■■ensure that complaints against lawyers and disputes between law practicesor lawyers and clients are dealt with in a timely and effective mannereducate the legal profession about issues of concern to the profession andto consumers of legal services, andeducate the community about legal issues and the rights and obligationsthat flow from the lawyer-client relationship.Our valuesOur values are drawn from the Victorian Public Sector values as follows:Impartiality: Making decisions objectivelyIntegrity: Earning and sustaining public trustAccountability: Taking responsibility for resultsResponsive service: Demonstrating a spirit of serviceHuman rights: Providing a fair go for everyoneRespect: Providing fair and objective treatmentLeadership: Leading by exampleLegal Services COMMISSIONER Annual Report 2012 3
Page 3: contentsAbout the Legal Services Co
Page 8 and 9: Achievements andSignificant Eventsf
Page 10 and 11: Disciplinary complaintsDisciplinary
Page 12 and 13: CIVIL COMPLAINTScase studiesExample
Page 14 and 15: service related COMPLAINTScase stud
Page 16 and 17: Disciplinary complaintsComplaints t
Page 18: Referral of an investigation to a P
Page 23 and 24: VCAT decisionsin mattersinvolving t
Page 25 and 26: Finalised complaintsThe LSC finalis
Page 27 and 28: Educating the legal professionand c
Page 29: Engagement withcommunity groupsCons
Page 34 and 35: Workforce data andstaffing trendsTh
Page 36 and 37: Employment andConduct PrinciplesThe
Page 38: National CompetitionPolicyIn 1996,
Page 43 and 44: Water consumptionThe offices of the
Page 45 and 46: chapter 04FINANCIAL reportFor the f
Page 47 and 48: Accountable Officer’s andChief Fi
Page 49 and 50: BalancesheetAs at 30 June 20122012
Page 53 and 54: (d) Scope and presentationof financ
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It is deemed that, in the event of
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(k) LiabilitiesPayablesPayables con
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(r) AASs issued that are not yet ef
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Standard/InterpretationAASB 1053 Ap
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Standard/InterpretationAASB 2011-7
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Standard/Interpretation2011-13 Amen
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3 Expenses from transactions CONTIN
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6 Current assets - Other current as
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11 Provisions2012 2011$ $Current pr
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13 LeasesFinance leasesThe LSC leas
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15 Financial instruments CONTINUED(
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16 Accumulated surplus2012 2011$ $B
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23 Glossary of terms and style conv
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80 Legal Services COMMISSIONER Annu
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chapter 05complaints dataThis chapt
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Figure 33 Areas of law featured in
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Figure 36 Outcomes of closed civil
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Figure 41 Disciplinary applications
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No.VCATref.DateApplicationreferredH
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No.DateApplicationreferredType of C
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appendix 01DelegationsUnder section
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Date Delegate Functions delegated13
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Date ofRevocationDate ofDelegation1
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Date ofRevocationDate ofDelegation1
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appendix 02Disclosure indexThe Annu
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Other disclosures as required by FR
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Level 9, 330 Collins StreetMELBOURN
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LEGAL SERVICES COMMISSIONER ANNUAL REPORT 2012

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