LEGAL SERVICES COMMISSIONER ANNUAL REPORT 2012

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Figure 33 Areas of law featured in new complaintsThe following table shows the areas of law that featured in new complaints. As with previous years, the areas of law thataffect individuals in their private capacity continued to attract the highest number of complaints: namely, family law andprobate and estate. Conveyancing also remains a high volume area.Area of Law 2009-10 2010-11 2011-12Family/Defacto 512 (23%) 443 (22%) 497 (25%)Probate & Estate 214 (10%) 201 (10%) 214 (11%)Conveyancing 197 (9%) 240 (12%) 174 (9%)Commercial 217 (10%) 171 (9%) 167 (8%)Criminal 115 (5%) 138 (7%) 118 (6%)Debt Collection 85 (4%) 74 (4%) 70 (4%)Personal Injury 76 (4%) 63 (3%) 67 (3%)Workers Compensation 87 (4%) 69 (3%) 64 (3%)Wills 59 (3%) 57 (3%) 64 (3%)Industrial Relations 39 (2%) 47 (2%) 56 (3%)Building 50 (2%) 48 (2%) 49 (2%)Motor Vehicle Repairs/Claims 18 (1%) 35 (2%) 35 (2%)Leasing 45 (2%) 46 (2%) 32 (2%)Crimes Compensation 22 (1%) 10 (1%) 29 (1%)Mortgages 36 (2%) 33 (2%) 27 (1%)Company 22 (1%) 34 (2%) 22 (1%)Planning 12 (1%) 12 (1%) 19 (1%)Immigration 17 (1%) 10 (1%) 14 (1%)Breach of Legal Profession Act/Regulations 26 (1%) 27 (1%) 10 (1%)Equal Opportunity 11 (1%) 9 (1%) 10 (1%)Body Corporate/Strata Title 0 (0%) 0 (0%) 9 (1%)Defamation 5 (1%) 20 (1%) 9 (1%)Insolvency 6 (1%) 13 (1%) 9 (1%)Taxation 9 (1%) 4 (1%) 8 (1%)Guardianship / Administration 33 (2%) 21 (1%) 7 (1%)Civil Liberties 11 (1%) 4 (1%) 6 (1%)Freedom of Information 0 (1%) 0 (0%) 6 (1%)Intellectual Property 7 (1%) 7 (1%) 6 (1%)Personal Injury – Motor Vehicle Accident 14 (1%) 9 (1%) 6 (1%)Environmental 0 (0%) 1 (1%) 2 (1%)Trade Practices 5 (1%) 2 (1%) 2 (1%)Banking 7 (1%) 6 (1%) 1 (1%)Other / Unsure 254 (12%) 130 (7%) 173 (9%)Total 2,211 1,984 1,98284 Legal Services <strong>COMMISSIONER</strong> Annual Report <strong>2012</strong>
Figure 34 Complaints finalisedThe following table shows the number of complaints finalised by the LSC in 2011-12 by complaint type.Year Civil Disciplinary Mixed (Civil &Disciplinary)Total2011-12 892 (38%) 1,229 (54%) 183 (8%) 2,3042010-11 836 (32%) 1,322 (51%) 451 (17%) 2,6092009-10 455 (26%) 923 (51%) 418 (23%) 1,796Figure 35 Time taken to finalise complaintsThe following table shows the time taken to finalise complaints in 2011-12 compared with the time taken to finalise complaintsin previous years.Days since receipt of complaint
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contentsAbout the Legal Services Co
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Education and OutreachIn accordance
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chapter 01REPORT OF OPERATIONSThis
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Figure 4 Top six issues that featur
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Overcharging complaint resolved wit
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An explanation and apology resolved
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The Complaints and InvestigationsTe
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Alternative disciplinary actionsWhe
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Oldham v Law Institute of Victoria
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Complaints outstandingThere were 57
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Educating consumers of legal servic
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chapter 02human resourcesOrganisati
Page 35 and 36: Executive officer dataAn executive
Page 37 and 38: chapter 03governanceFreedom of Info
Page 42 and 43: Waste generationThe LSC also monito
Page 44 and 45: Greenhouse gas emissionsBelow is a
Page 46 and 47: contentsAccountable Officer’s and
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Page 50: Statement ofchanges in equityFor th
Page 54 and 55: 1 Summary of significant accounting
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Page 62 and 63: Standard/InterpretationAASB 2011-2
Page 64 and 65: Standard/InterpretationAASB 2011-10
Page 66 and 67: 2 Income from transactions2012 2011
Page 68 and 69: 4 Cash and deposits2012 2011$ $(a)
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Page 73 and 74: 11 Provisions CONTINUED(b) Movement
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Page 79 and 80: 19 Remuneration of executivesExecut
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LEGAL SERVICES COMMISSIONER ANNUAL REPORT 2012

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