Job Description: Banquet Captain - Eagle Crest Resort

Job Description:Banquet CaptainJob OverviewThe purpose of this position is to manage, plan and direct the banquet operations includingservice, and set-up of service. The position will report to the Banquet Manager and willpartner closely with the Catering/Sales and Culinary departments to ensure the banquetoperations can meet the demands of the clients successfully.General Responsibilities Oversees all banquet service operations and ensures that all banquet service details areexecuted. Assist in ensuring that the events are on time. Make adjustments as neededand relay that information to the appropriate personnel. Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room areset as contracted. Confirm and setup A/V equipment needs to contract for the event. Responsible for the performance of the banquet service staff, including directsupervision of the banquet staff. Provides leadership to the staff in the absence of theBanquet Manager Collaborate with Catering/Sales, Food & Beverage managers and the Culinary team toensure that quality service is provided for all meeting and banquet guests. Manage the cost and quality control of banquet services. Be an active liaison between the guests and other Resort staff to ensure outstandingcustomer service while maintaining company procedures and complying with companypolicies Maintain all equipment and facilities in an organized, clean, safe environment. Communicate any areas of need, problems, and concerns from guest to BanquetManager Perform monthly inventories and order supplies as needed in collaboration with theBanquet Manager Work closely with Guest Services and Maintenance to schedule and performtransportation of supplies and equipment as needed throughout the Resort Complete administrative tasks as assigned by Banquet ManagerJob QualificationsEducation: Bachelor’s degree in Hospitality, or a related business degree preferred Equivalent experience may be accepted in lieu of a degree CPR & First Aid Certification Obtain OLCC permit Audio Visual skills (microphones, LCD projectors, computers and similar equipment)Experience: Minimum of 2 years experience in Banquets, Food & Beverage, Conference Services ora related discipline is required. Excellent written and oral communication skills required Positive interpersonal and customer service skills requiredMarch 7 th , 2012

Job Description:Banquet CaptainStrong project management skills requiredProficiency in the following software required; MS Word, ExcelExperience in a 4-diamond resort or higher preferredAbility to perform the physical requirements of positionMust have Audio Visual skillsSupervisor Activities Directs the work of Associates Appraise Associates productivity and efficiency for the purpose of recommendingpromotions or other changes in status Involves the Banquet Manager in situations that require disciplinary action Plans the work Apportions the work among Associates Responsible for end-of-shift duties including, but not limited to, billing, cleaning eventspace and all work areas, returning banquet bar inventory, billing and releasing staff. Partner with the Culinary department to provide timely and accurate food serviceDiscretion / Independent Judgment This position does represent the company in handling complaints, arbitrating disputesor resolving grievances. A Banquet Captain will be expected to work with guests andvisitors to ensure satisfaction. A Banquet Captain will have to take initiative and getcreative in resolving guest challenges and involve a supervisor only when previousmethods have been unsuccessful.ADA InformationPhysical Requirements Ability to speak and hear Close and distance vision Identify and distinguish colors Frequent standing with some walking and sitting Will stand for long periods of time Frequently lifts/carries up to 25 lbs Occasionally lifts/carries up to 50 lbs Continual use of manual dexterity and gross motor skills with frequent use of bi-manualdexterity and fine motor skills Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedlyWorking Conditions May be indoor or outdoor setting May work on high or precarious places Varying schedule to include evenings, holidays and extended hours as business dictatesMarch 7 th , 2012