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Associate ProfessorSchool of Hotel & Tourism ManagementThe Hong Kong Polytechnic UniversityDr. Karin WeberAreas of Research Expertise• Consumer Behavior• Services Marketing• Strategic Alliances• Convention Tourism• Adventure Tourism• Gaming TourismAreas of Teaching Expertise• Convention & Exhibition Management• Tourism Marketing• Tourism Management• Marketing Management• Consumer Behavior• International MarketingPersonal IntroductionKarin Weber is an Associate Professor in the School of Hotel & Tourism Management.Prior to joining the school in 2001, she taught in marketing and tourism at Monash University,Australia. A native of Germany, Karin received her Bachelor of Business (Hons) degree fromMonash University, her M.Sc. degree in Hotel Administration from the University of Nevada,Las Vegas in the United States, and her Ph.D. in services marketing from Griffith University,Australia.Karin has published on a wide range of subjects in leading international tourism andhospitality journals, and presented her research at international and national conferences. Hertwo major areas of research interest are services marketing and conventiontourism/management. Karin is the lead editor and chapter author of a book on conventiontourism that has been published by Haworth Press New York in 2002, and has chaired the firstConvention and Expo Summit in Asia in 2003. She is the regional editor for Asia/Middle Eastfor the International Journal of Event and Festival Management, and serves on the EditorialBoard of the Journal of Travel & Tourism Marketing, the Journal of Hospitality & TourismResearch, the International Journal of Contemporary Hospitality Management, the Journal ofConvention & Event Tourism, the International Journal of Event Management Research, andthe Journal of Sport and Tourism, and as an ad-hoc reviewer for numerous tourism andhospitality journals. Karin received the Journal of Hospitality & Tourism Research “BestArticle of the Year 2010” award and the Journal of Travel & Tourism Marketing “MartinOppermann Best Article of the Year 2010” award, the 2011 UNLV Caesars HospitalityResearch Center Grant and SHTM’s 2011 Research Excellence Award. She is listed in Who'sWho in the World and Who's Who in Asia.Qualifications[Academic qualifications]• Ph.D. Griffith University, Australia• M.Sc. University of Nevada, Las Vegas, USA• B.B. (Hons) Monash University, Melbourne, Australia

[ Research Grants ]• GRF 2012/2013 – Principal Investigator – Investigating the Effect of Multiple ServiceFailure Events on Consumer Evaluations of Strategic Alliance Entities: A JusticeTheory Perspective–HK$ 210,000• 2011 UNLV Caesars Hospitality Research Center Grant – US$ 33,000• Griffith University International Visiting Scholar Program 2011 – A$ 6,000• GRF 2011/2012 – Principal Investigator – The Effect of Acculturation on ConsumerResponses to Service Recovery Strategies: An Australian-Chinese Perspective –Pending - HK$ 105,000 (Fundable not Funded)• GRF 2008/2009 – Principal Investigator – Discrimination in Retail Settings and its Linkto Destination Image and Revisit Intention: Mainland Chinese Shoppers in HongKong – HK$ 105,000 (Fundable not Funded)• CERG 2006/2007 – Principal Investigator – ‘Service Failure and Recovery in HotelFranchise Settings: A cross-cultural perspective' – HK$ 200,000 (Fundable not Funded)• CERG 2005-2007 – Co-Investigator – ‘ A Decision Based Forecasting Model forInternational MICE Demand in Hong Kong ' – HK$ 150,000• HKPU SHTM Research Grants - Principal & Co-Investigator - HK$ 500,000 +• HKPU Faculty Research Grant 2002 - 2004 – HK$ 97,200• UNLV Summer Session Scholarship 1998/99• UNLV GSA Spring 1999 Grant• UNLV GSA Fall 1999 Grant• Professional Convention Management Association Research Grant 1999• Meeting Professionals International Research Grant 1999• International Gaming Institute Las Vegas Research Grant 1998• Monash Travel Research Grant 1996[ Other Scholarly Activities ]• Invited Keynote Speaker - “Destination Marketing and Branding” - Korea AcademicSociety of Tourism and Leisure Conference, Chungbuk, Korea, 14 July 2010.• Track Chair (MICE) of Paper Review Committee – ApacCHRIE 2009 Conference,Singapore• Session Chair – EuroChrie Conference 2006 ( Greece ) and 2008 ( Dubai )• Conference Chair – Convention & Expo Summit 2003, Hong Kong, 29-31 August 2003• Marketing/Promotion – 2004 Annual ISTTE Conference, Hong Kong, 26-28 September2004• Chair - Research and Academic Paper Committee – 2005 Annual ISTTE Conference,Chicago, 20-22 October 2005• Program Chair – International Convention & Expo Summit, Hong Kong, China – 2006and 2009• Industry Attachment Programso November 2010 – OMRAN/Ministry of Tourism, Muscat, Omano October 2008 – Jumeirah International, Dubai

Publications[ Research Projects in Progress ]• The Effect of Acculturation on Consumer Responses to Service Recovery Strategies- Co-Investigators: Prof. Beverley Sparks, Griffith University, Prof. Cathy Hsu, HKPU• Subjective Age & Travel Behavior- Co-Investigator: Delphine Le Serre and Patrick Legohérel, Université d’Angers,France• Discrimination in Retail Settings and its Link to Destination Image and Revisit Intention:Mainland Chinese Shoppers in Hong Kong.- Co-Investigator: Prof. Anna Mattila, Penn State University[ Scholarship and Publications ]- Books and Book Chapters:• Ladkin, A & Weber, K. (2009). Career Analysis of Convention Professionals in Asia: Thecase of Hong Kong. In Baum, T, Deery, M, Hanlon, C. Lockstone, L. & Smith, K. (eds).People and Work in Events and Conventions: A Research Perspective (pp.39-50). London.CABI.• Weber, K. (2008). Consumer Responses to Service Failure Events in Strategic AirlineAlliances. Saarbruecken, Germany. VDM Verlag.• Sparks, B. & Weber, K. (2008). The Service Encounter In Jones, P. (ed.) OperationsManagement in the Hospitality Industry. (pp.109-137). Elsevier, London.• Weber, K. & Chathoth, P. (2008). Strategic alliances in the hospitality and tourism industry.In Oh, H. (ed.) Handbook of Hospitality & Tourism Marketing. (pp. 502-523) Elsevier:London.• Law, R., Bauer, T., Weber, K., & Tse, T (2006). Towards a Rough Classification ofBusiness Travellers. Advanced Data Mining and Application Lecture Notes in ArtificialIntelligence. In X. Li, O.R. Zaiane and Z. Li (Eds) ADMA, LNAI 4093 (pp 135-142).Springer, Berlin and Heidelberg.• Weber, K. (2005). Congress Centres. In Pizam. A. (ed.) Encyclopaedia of Tourism andHospitality. Wiley and Sons, New York.• Weber, K. (2005). Professional Conference Organizers. In Pizam. A. (ed.) Encyclopaedia ofTourism and Hospitality. Wiley and Sons, New York.• Weber, K. & Chon, K.S. (Eds). (2002). Convention Tourism: International Research andIndustry Perspectives. New York : Haworth Press• Weber, K. & Chon, K.S. (2002). Trends for the Convention Industry in the 21st Century. InWeber, K. & Chon, K.S. (Eds). Convention Tourism: International Research and IndustryPerspectives. New York : Haworth Press• Crouch, G.I. & Weber, K. (2002). Marketing of Convention Tourism. In Weber, K. & Chon,K.S. (Eds). Convention Tourism: International Research and Industry Perspectives. NewYork : Haworth Press• Weber, K. & Roehl, W.S. (2000). An Analysis of Consumers' Risk Approach and RiskBehavior in the Context of Gambling. In Woodside, A.G., Crouch, G.I., Mazanec, J.A.,Oppermann, M. and Sakai, M.Y. (eds.) Consumer Psychology of Tourism, Hospitality andLeisure (pp. 121-135). London : CABI Publishing

• Jin, X., Bauer, T. & Weber, K. (2010). Evaluation Of The Attractiveness Of China'sSecond-Tier Cities As Exhibition Destinations: Factors That Influence ExhibitionAttendees' Choices, International Journal of Contemporary Hospitality Management. 22 (4):552-571.• Weber, K. & Sparks, B. (2009).The effect of pre-consumption mood & service recoverymeasures on customer evaluations and behavior in a strategic alliance setting. Journal ofHospitality & Tourism Research. 33 (1): 106-125.• Weber, K. & Ladkin, A. (2009). Career Anchors of Convention & Exhibition IndustryProfessionals in Asia. Journal of Convention & Event Tourism. 10 (4): 243-255.• Weber, K. & Ladkin, A. (2008). Career Advancement Strategies for Tourism andHospitality Academics. Journal of Hospitality & Tourism Research. 32 (4), 448-466.• Ladkin, A. & Weber, K. (2008). Tourism and Hospitality Academics: Career Profiles andStrategies. Journal of Teaching in Travel & Tourism. 8(4): 373-393.• Bauer, T. Law, R. Tse, T. & Weber, K. (2008) Motivation and Satisfaction of Mega-Business Event Attendees: The Case of ITU 2006 in Hong Kong, International Journal ofContemporary Hospitality Management. 20(2): 228-234.• Jin, X. & Weber, K. (2008). The China Import and Export (Canton) Fair: Past, Present andFuture. Journal of Convention & Event Tourism, 9 (3), 221-234.• McKercher, B., Weber, K & duCross, H. (2008). Rationalizing inappropriate behavior.Journal of Sustainable Tourism, 16(4), 369-385.• McKercher, B., Law, R., Weber, K., Song, H. and Hsu, C. (2007). Why Referees RejectManuscripts. Journal of Hospitality & Tourism Research, 31 (4): 455-470.• Weaver, P., Weber, K. & McCleary, K. (2007). Destination Evaluation: The Role ofPrevious Travel Experience and Trip Characteristics. Journal of Travel Research, 45 (3):333-344.• Weber, K. & Sparks, B. (2006). When service fails: Does customers' identification with afirm matter? Annals of Tourism Research, 33 (3): 859-863.• Yoo, J. & Weber, K. (2005). Progress in Convention Tourism Research. Journal ofHospitality and Tourism Research. 29 (2): 194-222.• Pui Ki Wu and Weber, K. (2005). Convention Center Facilities, Attributes and Services:The Delegates' Perspective. Asia-Pacific Journal of Tourism Research, 10(4): 399-410• Weber, K. (2005). Travellers' Perceptions of Airline Alliance Benefits and Performance.Journal of Travel Research. 43 (3): 257-265.• Weber, K. & Ladkin, A. (2004). Trends affecting the Convention Industry in the 21stCentury. Journal of Convention & Event Tourism. 6(4): 47-63• Weber, K. & Sparks, B. (2004). Consumer Attributions and Behavioral Responses toService Failures In Strategic Airline Alliance Settings. Journal of Air TransportManagement. 10 (5): 61-67.• Weber, K. & Ladkin, A. (2003). The Convention Industry in Australia and the UnitedKingdom: Key Issues and Competitive Forces. Journal of Travel Research, 42 (2): 125-132.• Weber, K. (2002). Consumer Perceptions and Behavior: Neglected Dimensions in Researchon Strategic Airline Alliances. Journal of Travel & Tourism Marketing, 13 (4): 27-46.• Weber, K. (2001) Outdoor Adventure Tourism: A Review of Research Approaches. Annalsof Tourism Research, 28 (2): 363-380.• Weber, K. (2001). Meeting Planners' Use and Evaluation of Convention & Visitor Bureaus.Tourism Management, 22 (6): 599-606.• Weber, K. (2001). Association Meeting Planners' Loyalty to Hotel Chains. InternationalJournal of Hospitality Management, 20 (3): 259-275.• Weber, K. & Roehl, W.S. (2001). Service Quality Issues for Convention & Visitor Bureaus.Journal of Convention & Exhibition Management, 3 (1): 1-19.• Weber, K. (2000). Meeting Planners' Perceptions of Hotel Chain Practices and Benefits: AnImportance/Performance Analysis. Cornell Hotel and Restaurant Administration Quarterly,41 (4): 32-38.

• Weber, K. (1999). Women's Career Progression in the Las Vegas Casino Industry:Facilitators and Constraints. Journal of Hospitality and Tourism Research, 22 (4): 431-449.• Weber, K. & Roehl, W. S. (1999). Profiling People Searching for and Purchasing TravelProducts on the World Wide Web. Journal of Travel Research, 37 (February): 291-298.• Roehl, W.S. & Weber, K. 1999. Gambling, Underage Gambling, and Risk ApproachMotivation. Journal of Travel & Tourism Marketing, 8 (3): 91-99.• Weber, K. (1997). The Assessment of Tourist Satisfaction using the ExpectancyDisconfirmation Theory: A Study of the German Travel Market in Australia. PacificTourism Review, 1 (1): 35-45.Conference Papers/Presentations:• Weber, K., Hsu, C. & Sparks, B. (2013). Chinese-American consumers: How doesacculturation affect their responses to service failure situations? QUIS Conference,Karlstad, Sweden, 10-13 June 2013.• Le Serre, D., Weber, K. & Lehogerel, P. (2013). Subjective Age Influences throughWestern and Asian Cultures. La Londe Conference – International Research Conference inMarketing. La Londe, France 28-31 May 2013.• Weber, K., Sparks, B & Hsu, C. (2012). Assessing Effects of Acculturation on ServiceFailure Responses: Insights from Australian-Chinese Consumers, Annual EuroChrieConference, Lausanne, Switzerland, 25-27 October 2012.• Jin, X., Weber, K. & Bauer, T. (2012). Convention and Exhibition DestinationAttractiveness: Dimensions and Differences. Global Events Congress. Stavanger,Norway, 13-15 June 2012.• Jin, X., Weber, K. & Bauer, T. (2012). ‘Impact of Industrial Clusters on Mainland China’sExhibition Destination Development’ Annual CAUTHE Conference, Melbourne, Australia,6-9 February 2012.• Le Serre, D., Weber, K. & Lehogerel, P (2011). Travel Motivations and Perceived TravelRisks: A Comparison of Asian and Western Senior Travelers. World Research Summit onTourism & Hospitality, Hong Kong, China, 10-13 December 2011.• Jin, X., Weber, K. & Bauer, T. (2011). Exhibitors’ Perceptions of Relationship Quality withOrganizers and Destination Attractiveness. Annual EuroCHRIE Conference, Dubrovnik,Croatia, 19-22 October 2011.• Weber, K. Hsu, C. & Sparks, B. (2011). Effect of Acculturation on Responses to ServiceFailure/ Recovery: Findings from Focus Group Interviews in Beijing, China. Advances inHospitality Marketing and Management: Istanbul, Turkey. 19-22 June 2011.• Weber, K. & She, Shuxia (2010). Prospects for Wine Tourism in China. Annual ATLASConference, Limassol, Cyprus, November 3 - 5, 2010• Weber, K., Hsu, C, & Sparks, B. (2010). Consumer Responses to Service RecoveryStrategies in a Strategic Alliance: Incorporating Justice and Acculturation Theory. AnnualICHRIE Conference: San Juan, Puerto Rico, 28-31 July 2010.• Weber, K. & Ladkin, A. (2010). Career Anchors of Convention and Exhibition IndustryProfessionals in Asia. Annual I-Chrie Conference: San Juan, Puerto Rico, 28-31 July 2010• Jin, X., Weber, K. & Bauer, T. (2010). Exhibitor Perspective on Relationship Quality in TradeFairs in China. 5 th World Conference for Graduate Research in Tourism and Hospitality,Cappadocia, Turkey, 25 – 30 May 2010.• Weber, K & Tasci, A. (2009). Tourist Destination Image and Perceptual Gaps: AComparison of Syria and Jordan. Tourism Destination Development and BrandingConference, Eilat, Israel, 14-17 October 2009.• Jin, X., Weber, K. & Bauer, T. (2009). Exhibition Site Selection Preference: The Case ofChina. International CHRIE conference. San Francisco, 29 July – 1 August 2009.• Weber, K. & Tasci, A. (2009). West Meets East: Syria's Tourist Destination Image andPerceptual Gaps. Traditions and Transformations: Tourism, Heritage and Cultural Changein the Middle East and North Africa Region. Amman, Jordan, 4-7 April 2009.

• Jin, X. & Weber, K. (2008). Factors that affect the development of the exhibition industry inChina's first and second tier cities: A destination competitiveness perspective. GlobalEvents Congress. Guangzhou, China, 17-19 November 2008.• Weber, K. & Ladkin, A. (2008). Career Profiles of Convention Professionals in Asia. 26thEuro-Chrie Conference, Dubai, UAE, 11-14 October 2008.• Xin, J. & Weber, K. (2008). The China Import and Export (Canton) Fair – A Trade Show inTransformation. International Convention & Expo Summit, Singapore, 14-16 February2008.• Ladkin, A., Whitelaw, P. & Weber, K. (2008). Hospitality Leadership: InternationalPerspectives CAUTHE Conference, Gold Coast, 11-14 February 2008.• Weber, K. & Sparks, B. (2007). The interplay of organizational identification, attribution,and informational justice for a service failure event in a multiple service provider setting.36th European Marketing Academy (EMAC) Conference, Reykjavik, Iceland, 22-25 May2007.• Ladkin, A. & Weber, K. (2006). Career Profiles of Tourism & Hospitality Academics, 24thEuroCHRIE Congress Thessaloniki, Greece, 25-28 October 2006.• Weber, K. & Ladkin, A. (2006). Career Analysis of Tourism & Hospitality Academics the7th Biennial Conference on Tourism in Asia "Tourism, Hospitality & Foodservice Industryin Asia : Development, Marketing and Sustainability” Jeonju, Korea, 11-14 May 2006• Weber, K. & Sparks, B. (2006). Service failure events: Understanding the flow of effects ina multiple service provider setting. Association of Consumer Research (ACR) - LatinAmerica, Monterrey, Mexico, 5-8 January 2006.• Weber, K. & Sparks, B. (2005). Shared and Differential Effects for Alliance Partners inService Failure Situations. American Marketing Association (AMA) SERVSIG Conference,Singapore, 2-4 June 2005.• Weber, K. & Sparks, B. (2005) Social Identity: Moderating Service Recovery Evaluationsin Strategic Alliance Settings? Third APaCHRIE Conference, Kuala Lumpur, Malaysia, 26-28 May 2005.• Weber, K. & Sparks, B. (2004). The Impact of a Service Failure Event on Customers’Global Judgments of and Behavioral Responses to Strategic Airline Alliance Entities. 9thInternational Research Symposium on Service Excellence in Management, Karlstad,Sweden, 15-18 June 2004.• Weber, K. & Sparks, B. (2004). Service Failure and Recovery in Strategic Alliances.CAUTHE Annual Conference, Brisbane, Australia, 10-13 February 2004.• Weber, K., Weaver, P. & McCleary, K. (2003). Trip Characteristics and their Relationshipto Destination Evaluation. International Society of Travel and Tourism Educators AnnualConference, Providence, RI, United States, 16-18 October 2003.• Weber, K & Sparks, B. (2003). The nexus of strategic alliance research and research onservice failure/recovery: Advancing conceptual thinking, American Marketing Association(AMA) SERVSIG Conference, Reims, France, 12-14 June 2003.• Weber, K. & Sparks, B. (2003) Service Failure and Recovery in the Airline AllianceContext: A Fairness Theory Perspective. 8th International Conference on Marketing andDevelopment in Bangkok, Thailand, 4-7 January 2003.• Weber, K. (2001). Strategic Airline Alliances: The Consumer Perspective. NationalTourism Research Conference. Canberra, Australia.• Weber, K., Ladkin, A., Love, C. & MacLaurin, D. (2001). Key Trends and Issues for theInternational MICE Industry. National Tourism Research Conference. Canberra, Australia.• Weber, K. (1999). Convention & Visitor Bureaus' Services under Review: The MeetingPlanners' Perspective. In Hsu, C. (ed.) Proceedings of Research and Academic PapersVolume XI, International Society of Travel and Tourism Educators Annual Conference,Vancouver, Canada, November 4-7, pp. 126-140.• Weber, K. (1999). Hotel Loyalty Issues for Meeting Planners. In Heung, V., Ap, J. andWong, K. (eds.) Proceedings of the 5th Annual Asia Pacific Tourism Association (APTA)Conference, Hong Kong, SAR, China, August 23-25.

• Weber, K. & Gu, Z. (1999). The Impact of the Asian Financial Crisis on the Las VegasCasino Industry. In Heung, V., Ap, J. and Wong, K. (eds.) Proceedings of the 5th AnnualAsia Pacific Tourism Association (APTA) Conference, Hong Kong, SAR, China, August23-25.• Weber, K. (1999). Hotel Chains and Association Meeting Planners: Relationship Marketingor Lost Opportunities? 1999 CHRIE Convention, Albuquerque, NM.• Roehl, W.S. & Weber, K. (1999). OLS Regression in the Journal of Hospitality andTourism Research: Clarity and Validity Issues. 1999 CHRIE Convention, Albuquerque, NM.• Weber, K. (1999). Career Progression in the Las Vegas Casino Industry: A GenderPerspective. Australian Tourism & Hospitality Research Conference. Adelaide, Australia.• Weber, K. & Roehl, W.S. (1999). Internet Commerce of Travel Products. Profiles, Practices,and Problems. Proceedings. Australian Tourism & Hospitality Research Conference.Adelaide, Australia.• Weber, K. & Roehl, W.S. (1998). An Analysis of Consumers' Risk Approach, RiskBehavior and Risk Perception for Selected Leisure/Tourist Activities. Symposium on theConsumer Psychology of Travel, Hospitality and Leisure Research. University of Hawaii atHilo. (Refereed)• Weber, K. (1997). Turismo de Aventura. Ciclo de Conferencias de Actualizacion en la areade Turismo. Universidad Simon Bolivar - Sede del Litoral, Caracas/Venezuela.• Weber, K. (1997). Broadening the Conceptual Framework of Adventure Tourism.International Tourism Research Conference, Sydney, Australia.• Weber, K. (1996). Exploring the Link between Country Promotion and Vacation Evaluation:A Study of the German Travel Market to Australia. In Hsu, C. (ed.) Proceedings ofResearch and Academic Papers Volume VIII, Society of Travel and Tourism EducatorsAnnual Conference, Ottawa, Canada, October 1996. pp. 1-14.• Weber, K. (1996). The Promotion in Germany of Australia as a Tourist Destination.Australian Tourism & Hospitality Research Conference, Coffs Harbour, Australia. recipientof a "Best Student Presentation" Award.• Muthaly, S. & Weber, K. (1995). International Marketing Considerations for VietnameseSMEs. Second International Conference on Globalisation, New Dehli, India.Consultancies[Reports/Consultancies]• Weber, K., Chon, K. & Chan, A. (2011). Feasibility Study – Abu Dhabi Convention Bureau.Report Prepared for the Abu Dhabi Tourism Authority.• Weber, K., Chon, K. & Chan, A. (2011). Excellent CVBs of the Future. Working Paper.Hong Kong Polytechnic University.• Weber, K. (2004). Exhibition and Convention Facilities in Asia. Asia Pacific Exhibition &Convention Council (APECC).• Weber, K. (1999). Hotel Loyalty Research Project. Report prepared for the ProfessionalConvention Management Association (PCMA), Birmingham, AL. Weber, K. (1999).Meeting Planners' Hotel Loyalty to Marriott International. Report prepared for MarriottInternational. Washington, D.C. Weber, K. (1999). Services of Convention & VisitorBureaus: The Meeting Planners' Perspective. Report prepared for Meeting ProfessionalsInternational (MPI), Dallas, TX and the International Association of Convention & VisitorBureaus (IACVB), Washington, D.C.• Weber, K. (1998). The Career Development of Female Executives in the Las Vegas CasinoIndustry. Report prepared for the International Gaming Institute Las Vegas.