Annual Report 2010 Holcim Ltd

Sustainable Development
Employee engagement survey
Throughout 2010, the engagement of our employees
has been a key topic, particularly in the context of the
downsizing and restructuring introduced at many
Group companies. Various Group companies opted
to carry out the global Employee Engagement and
Values Survey, in some instances managed jointly
with external specialists.
In 2010, employee surveys were run in Malaysia,
Thailand, Russia, Canada, New Zealand and Australia
as well as the Philippines. Group companies gained
a strong base of information on which to draw up
action plans. Australia, for instance, ran the survey
as a means to ascertain the degree of integration
reached by Group company Holcim Australia, acquired
in 2009.
Human Resources Touchpoint Analysis
HR Touchpoint Analysis is an easy-to-use tool to
assess how a Group company manages its workforce
from an HR perspective. It analyzes how consistently
and strongly Holcim Group companies manage the
candidate and employee experience at Holcim, and
the impact this experience has on employee engage-
ment and company reputation. Activities peripheral
to typical HR activities that have a direct impact on
the employment experience have also been included
in the model, for example, communications, branding,
sustainable development, and knowledge manage-
ment.
The tool was successfully piloted in ten Group compa-
nies. One of the major benefits of the Touchpoint
Analysis tool is the ability to link the results to the
Employee Engagement and Satisfaction Survey. This
link provides good insight on where to focus the
action plans. It also helps in recognizing how the HR
function performance is seen by the employees.
Objectives are high job satisfaction and respective
engagement.
Awards for the best plants
Recognizing and rewarding excellence throughout
the Group at all levels is part of the Holcim culture.
Recognition of achievements and dedication that go
beyond what might reasonably be expected con-
tributs to making the values “Strength.Performance.
Passion.” become reality.
The Holcim Plant Awards, established in 2008, formally
recognize the best performing and most improved
cement plants in the Group. In 2010, Holcim Plant
Awards were given to plants in Argentina, India and
Mexico.
To determine the best plants, performance was measured
and analyzed using a set of indicators such as
OH&S, product quality, energy efficiency, cost and
environmental track record. These awards, first and
foremost, recognize staff achievements. While the
right technical equipment is necessary, it is people
who make the difference when it comes to delivering
excellence at a plant.