10.07.2015 Views

This Agreement is made this day of 1996 by and between Avid ...

This Agreement is made this day of 1996 by and between Avid ...

This Agreement is made this day of 1996 by and between Avid ...

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

notice prior to the date on which th<strong>is</strong> agreement would next automatically renew or b)terminated in accordance with Clause 3.2.3.2 Either party may terminate th<strong>is</strong> <strong>Agreement</strong> forthwith at any time due to a failure <strong>by</strong> the otherparty to perform any <strong>of</strong> its material obligations, hereunder, provided such failure <strong>is</strong> notcorrected within ten (10) <strong>day</strong>s after receipt <strong>of</strong> written notice from the non-defaulting party.The parties agree that they will make every effort to resolve any d<strong>is</strong>putes <strong>by</strong> negotiation<strong>between</strong> the parties. (It <strong>is</strong> expressly agreed upon <strong>by</strong> the Customer that no refunds will be<strong>made</strong> to Customer if it <strong>is</strong> the Customer that <strong>is</strong> in default.)4 Service - <strong>Avid</strong>'s Responsibilities4.1 Provided Support:Support cons<strong>is</strong>ts <strong>of</strong> the services indicated below:a) Unlimited Telephone Based Technical Support.<strong>Avid</strong> will provide telephone based technical support to the Customer. <strong>Avid</strong> will use allreasonable efforts to respond within two (2) business hours from Customer’s supportrequest <strong>and</strong> for these purposes, "respond" shall mean the initiation <strong>of</strong> an action <strong>by</strong> <strong>Avid</strong>to the support request. The service provided <strong>by</strong> <strong>Avid</strong> <strong>is</strong> limited to <strong>Avid</strong> qualifiedhardware <strong>and</strong> s<strong>of</strong>tware.b) Information Services<strong>Avid</strong> will provide information services compr<strong>is</strong>ing:Access to the customer support <strong>Avid</strong> Knowledge Base on(http://www.avid.com/onlinesupport/);Escalated access for the ACSRs to the customer support <strong>Avid</strong> Knowledge Base.c) S<strong>of</strong>tware ReleasesFrom time to time <strong>Avid</strong> will make available to Customers with valid <strong>Avid</strong> supportcontracts, S<strong>of</strong>tware Releases compr<strong>is</strong>ing, maintenance releases, s<strong>of</strong>tware featurereleases <strong>and</strong> where applicable, Customer specific bug fixes ("Bug Fixes"). Bug Fixeshave limited testing <strong>and</strong> are d<strong>is</strong>tributed only to Customers exhibiting the particular<strong>is</strong>sues that are addressed <strong>by</strong> the Bug Fixes.S<strong>of</strong>tware Releases for <strong>Avid</strong> Xpress DV, <strong>Avid</strong> Xpress Pro <strong>and</strong> <strong>Avid</strong> Xpress Studio areexpressly excluded <strong>and</strong> will not be provided free <strong>of</strong> charge to Customers.<strong>Th<strong>is</strong></strong> <strong>Agreement</strong> only covers current shipping S<strong>of</strong>tware releases. No back releases willbe provided. Customers are not entitled to any refunds or credits for past purchases <strong>of</strong>s<strong>of</strong>tware upgrades.Additional required hardware <strong>and</strong> s<strong>of</strong>tware, installation, <strong>and</strong> third party products are notincluded with the S<strong>of</strong>tware Releases <strong>and</strong> should be purchased separately.d) Advance Parts Shipment - Same or Next Day ServiceA Customer with a valid <strong>Avid</strong> Support Contract will be entitled to have replacementparts shipped in advance <strong>of</strong> <strong>Avid</strong> receiving back the faulty parts. <strong>Avid</strong> will usereasonable endeavours to ensure despatch to the Customer within 24 hours. A requestfor a spare part must be accepted <strong>by</strong> <strong>Avid</strong> manufacturing <strong>by</strong> 15:00 Dublin time for thepart to ship during that working <strong>day</strong>. Certain geographical locations <strong>and</strong>/or customsrestrictions may delay delivery <strong>and</strong> these will be notified as soon as Dublin becomes11 Jan 05 2


aware that there <strong>is</strong> an <strong>is</strong>sue. Failure to return the faulty part within 30 <strong>day</strong>s <strong>of</strong> shipment<strong>of</strong> the replacement part to the Customer will result in <strong>Avid</strong> invoicing the Customer forthe full retail price <strong>of</strong> the replacement part. <strong>Avid</strong> reserves the right to suspend advanceparts shipment where there are outst<strong>and</strong>ing invoices relating to replacement parts.e) Extended Hardware WarrantyCustomers with a valid Support Contract for Meridien <strong>and</strong> later systems will receive anextended hardware warranty combining <strong>Avid</strong>’s premium extended warranty on all <strong>Avid</strong>proprietary boards <strong>and</strong> <strong>Avid</strong> proprietary peripherals (excludes Computer, Monitors,Keyboard, Mouse <strong>and</strong> all cables). Replacement parts shall be new or refurb<strong>is</strong>hed at<strong>Avid</strong>’s d<strong>is</strong>cretion <strong>and</strong> <strong>of</strong> equal quality to the parts returned for repair.The extended hardware warranty cannot start until the l<strong>is</strong>t <strong>of</strong> serial numbers for thecovered items <strong>is</strong> agreed <strong>between</strong> <strong>Avid</strong> <strong>and</strong> the Customer. In the absence <strong>of</strong> an agreed l<strong>is</strong>t<strong>of</strong> serial number’s, <strong>Avid</strong> will provide extended hardware warranty support for the partsl<strong>is</strong>ted as belonging to the Customer in <strong>Avid</strong>’s records.Systems that are older than 1 year <strong>and</strong> where more than 30 <strong>day</strong>s has elapsed <strong>between</strong>expiry <strong>of</strong> a previous author<strong>is</strong>ed support agreement <strong>and</strong> the commencement <strong>of</strong> th<strong>is</strong><strong>Agreement</strong> will not be entitled to the benefits <strong>of</strong> th<strong>is</strong> extended hardware warranty for aperiod <strong>of</strong> 30 <strong>day</strong>s from the date th<strong>is</strong> contract commences <strong>and</strong> may also be required to gothrough an audit process before the extended hardware warranty will apply to thosesystems.Where a part <strong>is</strong> returned as faulty to <strong>Avid</strong> but no fault <strong>is</strong> found, <strong>Avid</strong> reserves the rightto charge the Customer a freight <strong>and</strong> h<strong>and</strong>ling charge <strong>of</strong> Euros 200 or such other sum asmay be notified <strong>by</strong> <strong>Avid</strong> from time to time.f) Preferential PricingIn addition to the extended hardware warranty on all <strong>Avid</strong> proprietary boards <strong>and</strong> <strong>Avid</strong>proprietary peripherals, Customers with a valid <strong>Avid</strong> support agreement are eligible forpreferential pricing on exchange <strong>of</strong> non-proprietary qualifying parts that are out <strong>of</strong>warranty. Customers will be invoiced for the cost <strong>of</strong> the exchange part <strong>and</strong> will receivea credit <strong>of</strong> 30% against <strong>Avid</strong>’s publ<strong>is</strong>hed l<strong>is</strong>t price upon receipt in Dublin <strong>of</strong> the failedpart. Replacement parts shall be new or refurb<strong>is</strong>hed at <strong>Avid</strong>’s d<strong>is</strong>cretion <strong>and</strong> <strong>of</strong> equalquality to the parts returned for repair.4.2 Optional 7 x 24 Hour Emergency Telephone Support7 <strong>day</strong> x 24 hour emergency telephone support in Engl<strong>is</strong>h language only unless otherw<strong>is</strong>especifically agreed to <strong>and</strong> provided locally <strong>by</strong> the ASP <strong>is</strong> an option that can be purchased.(Prec<strong>is</strong>e details relating to hours covered <strong>by</strong> telephone <strong>and</strong> hours covered <strong>by</strong> pager will beprovided <strong>by</strong> the ASP or local <strong>of</strong>fice, together with all necessary telephone <strong>and</strong> pagernumbers at the time <strong>of</strong> signing up to th<strong>is</strong> additional service). It <strong>is</strong> expected that the Customerwill purchase a similar level <strong>of</strong> support for all systems covered under th<strong>is</strong> <strong>Agreement</strong>..5 Responsibilities <strong>of</strong> CustomerThroughout the term <strong>of</strong> th<strong>is</strong> <strong>Agreement</strong>:5.1 Customer shall only use products <strong>and</strong> maintain the correct operating environment inaccordance with technical requirements stipulated in the applicable product specifications;11 Jan 05 3


5.2 <strong>Avid</strong> adv<strong>is</strong>es Customers with 6 or more systems to employ at least one ACSR for each <strong>of</strong> theproduct lines covered under the terms <strong>of</strong> th<strong>is</strong> contract. Customers employing ACSR’s areentitled to a 15% d<strong>is</strong>count for support from <strong>Avid</strong>’s publ<strong>is</strong>hed l<strong>is</strong>t price, providing the details<strong>of</strong> the Customer’s ACSR(s) are provided on Schedule 1- <strong>and</strong> updated if there <strong>is</strong> any change;5.3 Customer shall designate a contact person at each site to be <strong>Avid</strong>'s single service contact.<strong>Th<strong>is</strong></strong> will be an ACSR if Customer has one. If deemed necessary <strong>by</strong> <strong>Avid</strong>, allow <strong>Avid</strong>reasonable access to products <strong>and</strong> necessary data, subject only to Customer's site security <strong>and</strong>safety regulations;5.4 Customer shall notify <strong>Avid</strong> in writing prior to relocating products. <strong>Avid</strong> shall have noobligation to continue service on System(s) relocated without prior written notice. Productsmoved to a new location may be subject to adjusted rates;5.5 Customer shall only use <strong>Avid</strong>-supplied or <strong>Avid</strong>-approved products. If non-st<strong>and</strong>ard or non<strong>Avid</strong>-approved products are used, <strong>Avid</strong> may, at its sole option, refuse to provide service;5.6 Customer shall pay <strong>Avid</strong> for parts <strong>and</strong> labour for any repair required outside <strong>of</strong> th<strong>is</strong><strong>Agreement</strong>. These charges are due <strong>and</strong> payable in advance or net thirty (30) <strong>day</strong>s from thedate <strong>of</strong> the invoice where a credit facility has been granted;5.7 Customer shall provide a l<strong>is</strong>t <strong>of</strong> System ID’s for the Systems to be covered under th<strong>is</strong><strong>Agreement</strong>.6 Relocation <strong>of</strong> System to Another CountryIf a Customer w<strong>is</strong>hes to relocate a System to another country, prior notification must be given to<strong>Avid</strong>. <strong>Avid</strong> will adv<strong>is</strong>e based on log<strong>is</strong>tics, expected length <strong>of</strong> relocation, <strong>and</strong> d<strong>is</strong>cussions with theCustomer, whether support for the relocated system should be transferred to a local <strong>Avid</strong> <strong>of</strong>fice orASP or, whether support will continue to be provided under th<strong>is</strong> <strong>Agreement</strong>. Customer will benotified <strong>of</strong> any change in charges required.7 Charges <strong>and</strong> Terms <strong>of</strong> Payment7.1 Service charges: <strong>Avid</strong> shall invoice the Customer annually in advance for the charges asspecified on Schedule 1 (<strong>and</strong> on a pro rata bas<strong>is</strong> where the Initial Period <strong>is</strong> less than or morethan 1 year). These service charges are due <strong>and</strong> payable in advance or net thirty (30) <strong>day</strong>sfrom the date <strong>of</strong> the invoice where a credit facility has been granted.7.2 <strong>Avid</strong> may immediately terminate or suspend th<strong>is</strong> <strong>Agreement</strong> in the event the Customer <strong>is</strong>delinquent in the payment <strong>of</strong> any invoice from <strong>Avid</strong> for a period in excess <strong>of</strong> thirty (30) <strong>day</strong>s.7.3 All prices for service charges are exclusive <strong>of</strong> all exc<strong>is</strong>e tax, sales, use, transfer <strong>and</strong> othertaxes <strong>and</strong> duties imposed <strong>by</strong> any governmental authority, all <strong>of</strong> which taxes <strong>and</strong> duties mustbe paid <strong>by</strong> the Customer.7.4 If Customer requests <strong>and</strong> <strong>Avid</strong> agrees to provide, any maintenance or support services whichare not covered <strong>by</strong> th<strong>is</strong> <strong>Agreement</strong>, such services will be provided at <strong>Avid</strong>'s then prevailingbilling rate for such services.7.5 Overdue amounts will bear interest at the rate <strong>of</strong> 3% above Barclays Bank base rate or suchlower rate as <strong>is</strong> the highest rate permitted <strong>by</strong> applicable law.7.6 Notification <strong>of</strong> any change in the annual service charges will be given to Customer prior toannual renewal.11 Jan 05 4


8 Limitation <strong>of</strong> Liability8.1 AVID’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THESALE/LICENSE OF THE SYSTEM(S) OR THE USE THEREOF OR THE PROVISIONOF SUPPORT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT OROTHERWISE, SHALL NOT EXCEED THE ACTUAL PAYMENTS RECEIVED BYAVID THEREFORE. THIS CLAUSE SHALL ONLY APPLY TO THE FULLESTEXTENT PERMITTED BY APPLICABLE LAW.8.2 IN NO EVENT SHALL AVID BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECTOR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OFDATA OR LOSS OF USE DAMAGES, ARISING HEREUNDER OR FROM THE SALEOF SYSTEM(S) OR THE LICENSE OF THE SOFTWARE AND DOCUMENTATION ORTHE USE OF ANY OF THEM OR THE PROVISION OF SUPPORT SERVICES. THISCLAUSE SHALL ONLY APPLY TO THE FULLEST EXTENT PERMITTED BYAPPLICABLE LAW.AVID DOES NOT EXCLUDE LIABILITY FOR (A) DEATH OR PERSONAL INJURYCAUSED BY NEGLIGENCE OF AVID, ITS EMPLOYEES OR AUTHORISEDREPRESENTATIVES; OR (B) LIABILITY FOR FRAUD.9 Force Majeure<strong>Avid</strong> shall not be considered in default in performance <strong>of</strong> its obligations hereunder if performance<strong>of</strong> such obligations <strong>is</strong> prevented or delayed <strong>by</strong> acts <strong>of</strong> God or government, war, riots, acts <strong>of</strong> civild<strong>is</strong>order, labour d<strong>is</strong>putes, failure or delay <strong>of</strong> transportation, or any other similar cause or causesbeyond its reasonable control.10 General10.1 <strong>Avid</strong> retains the right to appoint an ASP to perform its maintenance support, as describedherein, <strong>and</strong> Customer expressly accepts such right. Details <strong>of</strong> the relevant ASP are set out inSchedule 1.10.2 <strong>Th<strong>is</strong></strong> <strong>Agreement</strong> supersedes all prior agreements <strong>and</strong> underst<strong>and</strong>ings <strong>between</strong> the partiesrelated to the subject matter herein <strong>and</strong> <strong>is</strong> intended <strong>by</strong> the parties to be the complete <strong>and</strong>exclusive statement <strong>of</strong> the terms <strong>of</strong> their <strong>Agreement</strong>. Any proposed variations in anypurchase order or other Customer communication shall be null <strong>and</strong> void unless the same shallbe agreed <strong>by</strong> an author<strong>is</strong>ed representative <strong>of</strong> <strong>Avid</strong>.10.3 Notification <strong>of</strong> any change in the annual service charges or to the terms <strong>of</strong> th<strong>is</strong> <strong>Agreement</strong>will be given to Customer prior to annual renewal. Certain d<strong>is</strong>count levels may be changed<strong>by</strong> <strong>Avid</strong> <strong>by</strong> giving 30 <strong>day</strong>s written notice to Customer.10.4 Customer's rights hereunder may not be transferred <strong>by</strong> assignment, operation <strong>of</strong> law orotherw<strong>is</strong>e, any such attempted assignment or other transfer shall be null <strong>and</strong> void. However,th<strong>is</strong> <strong>Agreement</strong> may be assigned where the System(s) it <strong>is</strong> covering are assigned to a newowner in accordance with the <strong>Avid</strong> S<strong>of</strong>tware Transfer <strong>Agreement</strong>s.10.5 The remedies contained herein are cumulative <strong>and</strong> in addition to any other remedies at law orequity. <strong>Avid</strong>'s failure to enforce, or waiver <strong>of</strong> a breach <strong>of</strong>, any prov<strong>is</strong>ion contained hereinshall not constitute a waiver <strong>of</strong> any other breach or <strong>of</strong> such prov<strong>is</strong>ion.11 Jan 05 5


10.6 Any notice or communication required or permitted hereunder shall be in writing <strong>and</strong> shall bedeemed received when personally delivered, or at the time <strong>of</strong> transm<strong>is</strong>sion if communicated<strong>by</strong> facsimile, or five <strong>day</strong>s after being sent <strong>by</strong> first-class air mail, postage prepaid, to a party atthe address specified herein or at such other address as either party may from time to timedesignate to the other.10.7 <strong>Th<strong>is</strong></strong> <strong>Agreement</strong> shall be governed <strong>by</strong> the laws <strong>of</strong> Engl<strong>and</strong> <strong>and</strong> Wales <strong>and</strong> the parties submitto the exclusive jur<strong>is</strong>diction <strong>of</strong> the Engl<strong>is</strong>h courts.In Witness Where<strong>of</strong> the parties hereto have caused th<strong>is</strong> <strong>Agreement</strong> to be executed in duplicateoriginal <strong>by</strong> their duly author<strong>is</strong>ed representatives.Customer:<strong>Avid</strong> Technology International BV.......................................................................... .......................................................................By: ................................................................... By: .................................................................Title: ............................................................... Title: ..............................................................Date: ...............................…………………...Date: ......................................………………11 Jan 05 6


SCHEDULE 11. <strong>Avid</strong> Support OptionsThe Customer has chosen the following service options:7 x 24 hour emergency telephone support (Engl<strong>is</strong>h Language Only**) NO(** Unless otherw<strong>is</strong>e specifically agreed to <strong>and</strong> provided locally <strong>by</strong> the ASP.)2. Period <strong>of</strong> CoverageThe period <strong>of</strong> cover <strong>is</strong> normal business hours which will be as follows <strong>and</strong> will exclude localpublic holi<strong>day</strong>s:3. ACSRs- Mon<strong>day</strong> 9 am to 5 pm YES- Tues<strong>day</strong> 9 am to 5 pm YES- Wednes<strong>day</strong> 9 am to 5 pm YES- Thurs<strong>day</strong> 9 am to 5 pm YES- Fri<strong>day</strong> 9 am to 5 pm YES- Satur<strong>day</strong> am to pm NO- Sun<strong>day</strong> am to pm NODoes the Company employ any ACSR’s?If so, details are set out in clause 9 below.NO4. Service ChargesFor the period <strong>of</strong> th<strong>is</strong> <strong>Agreement</strong> the charges for supporting the Systems (detailed below) amountto: 16 000 SEK.Sales Order Number: 1801250295. Commencement DateThe Commencement Date for the services will be the date <strong>of</strong> th<strong>is</strong> <strong>Agreement</strong> or such other date as<strong>is</strong> written below22.12.2005The contract will remain in effect for an initial period <strong>of</strong> one year or such period as <strong>is</strong> writtenbelow.20.01.200711 Jan 05 7


6. The System(s)The System(s) to be supported are:1. System ID: 2929268111 Dongle ID: AE99158FFor a br<strong>and</strong> new system where no system ID <strong>is</strong> available, please state <strong>Avid</strong>’s Order Number.Please continue on a separate sheet if required7. LocationIf the System(s) <strong>is</strong>/are located at an address or addresses other than the address <strong>of</strong> the Customer asstated at the beginning <strong>of</strong> th<strong>is</strong> <strong>Agreement</strong> full details <strong>of</strong> the location <strong>of</strong> the System(s) must be setout below:8. The <strong>Avid</strong> Support Provider – ASPName:<strong>Avid</strong> SwedenAddress: Tegeluddsvägen 64115 28 StockholmSwedenE-mail:support@avid.seTelephone Number: 08-442 55 90Fax Number: 08-442 55 779. The Customer’s <strong>Avid</strong> Certified Service Representatives – ACSRACSR for <strong>Avid</strong> Macintosh Product LineName:E-mail:Telephone Number:11 Jan 05 8


Fax Number:Certification Date:ACSR for <strong>Avid</strong> Windows Product LineName:E-mail:Telephone Number:Fax Number:Certification Date:ACSR for <strong>Avid</strong> DSName:E-mail:Telephone Number:Fax Number:Certification Date:ACSR for <strong>Avid</strong> Unity MediaNetworkName:E-mail:Telephone Number:Fax Number:Certification Date:11 Jan 05 9

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!