Online Easy Saver - Post Office

Online Easy SaverKey Information PackOnline Easy Saver is provided by Bank of Ireland UKYour savingsHandled with caremoney

An easy way to build and accessyour savingsLike the name suggests, our Online Easy Saver account makes it simple for you to buildup your savings and when you need to, get your hands on your money. So if you spot alast minute deal on a holiday or need to buy a new washing machine, you can withdrawwhat you need without any penalty or without giving any notice.When your Online Bond matures this is where we will put the proceeds, giving yousome time to think about your next move. For example, you may choose to reinvestinto another Online Bond, one of our exclusive online savings offers (when available),or simply keep your savings in the Online Easy Saver account where they are accessible.Account nameInterest rates(AER’s)Key Product Information for Online Easy SaverOnline Easy Saver.The interest rate is variable. A bonus rate may be payable for the first 12 monthsfrom account opening. Interest is payable when the balance of the Account isover £500.Interest is calculated daily and paid on the anniversary of the account opening.For more information on interest, please see the section headed Interest in theterms and conditions.The current interest rate can be found at www.postoffice.co.uk/interest-ratesor by calling us on 0845 602 3409*.As this is a variable rate savings account, and we regularly launch new issues ofthe account, we will write to you when your new Online Easy Saver is open toconfirm which issue you are in and the interest rate you are benefiting from.Online Easy Saver is provided by Bank of Ireland UKOnline Easy Saver at-a-glanceAvariable rate savings account that gives you access to your savings whenyou need it.Tax statusConditions forbonus paymentsWithdrawalarrangementsAccessInterest will be paid after the deduction of tax at the prevailing rate unlessotherwise instructed. In the case of joint accounts, we require that both partiesmust be non-taxpayers to have interest paid gross and must register individually.None.Notice period: none. Unlimited withdrawals (minimum £1). All withdrawals are sentto your nominated account.Online only. ManageMake Interest Interestyour money online.unlimited free withdrawals (minimum £1) and free deposits(minimum £1.)is paid on balances of £500 and above.is paid on the anniversary of account opening.* Call costs may vary depending upon your service provider.Calls may be recorded, monitored and used for training and compliance purposes.2 3

Using your Online Easy SaverLogging inMaking DepositsMaking WithdrawalsTaxYou’ll be able to use your existing User IDand 6 Digit Security Number to log in andmanage your new Online Easy Saver. If youhave forgotten these please call us on0845 600 5580* and we will re-sendthem to you in the post. Please allow upto 4 business days for them to arrive.ReinvestingOnce your new Online Easy Saver is open(we’ll contact you when it is) simply log inand select the ‘My Offers’ link. From hereyou can see a range of accounts that youcan reinvest into – from Online Bonds toexclusive savings offers (when available).Reinvesting through ‘My Offers’ isquick and easy with most accountsopened immediately.Your new Online Easy Saver offers a greatrange of benefits. You can make the most ofthem by adding more money to the account– either on an ad-hoc or regular basis. Youcan make deposits in a number of ways:• Faster Payment - Using your Bank orBuilding Society’s telephone or onlinebanking service. Simply provide yourOnline Easy Saver account number andsort code (we’ll send you this once youraccount is open) together with theamount you’d like to deposit and yourbank will make the payment.• Standing Order - You’ll be surprised howquickly your balance can grow when youstart to save regularly. Set up a standingorder from your Bank or BuildingSociety’s current account to your OnlineEasy Saver and see your balance grow.Choose how much to save and when itleaves your current account, and you canamend or cancel the standing orderwhenever you choose.Online Easy Saver offers unlimited, freewithdrawals. All withdrawals are sent byelectronic payment to a nominated accountof your choice. You’ll need to set up anominated account before you can makewithdrawals (you’ll only need to do thisonce). To set up a nominated account simply:1. Log in to your account2. Select “nominated accounts” then“add nominated account”3. Follow the on screen instructionsWhen you set up a new nominated accountwe place a 5 business day freeze onwithdrawals for security purposes.StatementsYou’ll benefit from a quarterly eStatement(when you make a deposit or withdrawal inthat quarter) and an annual eTax Certificate.We’ll email you when these are available toview in the online bank.Your new Online Easy Saver willautomatically pay net interest. If youare eligible to register for gross interest,please log-in to your Account:• Under ‘Savings Account Management’select ‘Other’;• Select ‘Change Tax Liability’;• Read the help-sheet anddeclaration provided;• Follow the on-screen instructions.* Call costs may vary depending upon your service provider. Calls may berecorded, monitored and used for training and compliance purposes.45

Other InformationAbout usPost Office Limited is an appointedrepresentative of Bank of Ireland (UK)plc which is authorised by the PrudentialRegulation Authority and regulated bythe Financial Conduct Authority and thePrudential Regulation Authority. Bank ofIreland UK’s Financial Services RegisterNumber is 512956. You can check this onthe Financial Services Register by visitingwww.fsa.gov.uk/register/home.do or bycontacting the Financial Conduct Authorityon 0800 111 6768.Bank of Ireland UK is a trading name ofBank of Ireland (UK) plc which is registeredin England & Wales (No. 07022885), BowBells House, 1 Bread Street, London EC4M9BE. Post Office Limited is registeredin England and Wales. Registered No2154540. Registered office is 148 OldStreet, London EC1V 9HQ. Post Officeand the Post Office logo are registeredtrade marks of Post Office Limited.Deposit ProtectionYour eligible deposits with Bank of IrelandUK are protected up to a total of £85,000by the Financial Services CompensationScheme, the UK’s deposit protectionscheme. This limit is applied to the total ofany deposits you have with the following:Bank of Ireland (UK) Plc and Post Officesavings products provided by Bank ofIreland (UK). Any deposits you hold abovethe £85,000 limit are not covered. For jointaccounts each account holder is eligiblefor compensation up to the maximum* Call costs may vary depending upon your service provider. Calls may berecorded, monitored and used for training and compliance purposes.£85,000 limit. Please call 0800 678 1100for further information or visitwww.fscs.org.uk. Please note onlycompensation related queries shouldbe directed to the FSCS.How to make a complaintIf you need to make a complaint, pleasecontact us and we will do everything wecan to resolve your complaint as quicklyas possible, but please allow up to 5business days for a reply. When we firstwrite to you, we will send you a summaryof the procedures that we will follow whenresolving your complaint. A copy of theseprocedures is also available on request.You can make a complaint by calling0845 602 3409* or writing to us at:Customer Care Team, Post Office Savings,PO BOX 27, One Temple Quay, Bristol,BS99 7AX. If you are not satisfied with theresponse to your complaint, you may beable to refer it to the Financial OmbudsmanService (FOS). Making a complaint won’taffect your legal rights.You can contact the FOS by writing to:The Financial Ombudsman Service (FOS),South Quay Plaza,183 Marsh Wall,London, E14 9SR.0800 0 234 567complaint.info@financial-ombudsman.org.ukwww.financial-ombudsman.org.ukOnline Easy SaverTerms and ConditionsPlease retain for future reference.You should read these Terms and Conditions whichregulates the operation of your Post Office ® OnlineEasy Saver account (the ‘Account’).These are our standard Terms and Conditionsupon which we intend to rely. For your own benefitand protection, you should read these Terms andConditions carefully. If you do not understand anypoint, please ask us for further information.You might also want to retain these Terms andConditions in case you need to refer to them later.Additional copies are available on request.These Terms and Conditions are broken downinto the following sections:• Glossary of Terms;• General Conditions; and• Special Conditions.Section 1 - Glossary of Terms1.1 The purpose of this section is to help youunderstand these Terms and Conditions byexplaining the meanings of certain words andphrases which we have used. Unless otherwisestated any capitalised words and phrases usedwithin these Terms and Conditions will have themeanings given to them below:‘Account’ means Online Easy Saver account heldby us in your name.‘Account Holder’ means the individual(s) in whosename(s) the Account is held.‘Account Number’ means the 8 digit number thatidentifies the Account.‘Agreement’ meansa) these Terms and Conditions;b) the Mandate;c) the Operating Instructions;which together make up our agreement regulatingthe operation of your Account.‘Bank Base Rate’ means the base lending ratepublished from time to time by the Bank of England.‘Bank of Ireland UK’ means Bank of Ireland (UK) plc,a company incorporated in England and Wales underCompany No. 07022885.‘Business Day’ means any day from Monday toFriday (excluding bank holidays) when we are openfor business as required for the execution of apayment transaction.‘Cleared Funds’ means money credited to yourAccount after it has been through the relevant moneytransmission and clearing system, providing this is notrecalled in accordance with the rules of the moneytransmission and clearing system.‘Customer Service Centre’ means the office thatadministers your Account.‘Cut-off Time’ means the latest point in time duringany Business Day when we can receive and processPayment Orders. The Cut-off Times will vary for eachtype of Payment Order used and may change fromtime to time. The current Cut-off Times for theAccount are set out in the Transaction Information Box.‘General Conditions’ means the terms andconditions set out in section 2 of these Terms andConditions (as may be amended from time to time).‘IBAN’ means the 22 character international bankaccount number, which incorporates the AccountNumber and other codes to identify the country,bank and branch of the Account Holder.‘Losses’ means any costs, claims, losses, damages,demands, fines, expenses (including, withoutlimitation, any court costs and other reasonablelegal expenses) and any other form of liability.‘Mandate’ means the written form of authoritygiven by you authorising us to accept and act onyour instructions and to carry out transactions onyour Account (as may be amended by you fromtime to time).‘Maturing Account’ means the Post Office savingsaccount in your name(s) which is about to mature.‘Nominated Account’ means an account in yourname(s) with a UK bank or building society into whichyou can ask us to pay interest and credit withdrawalsfrom your Account. Only one Nominated Accountcan be registered for each Account Holder. Forjoint Accounts, each Account Holder may registera Nominated Account.6 7

Interest13) Our rates of interest are variable, unlessotherwise stated. You can find out about ourinterest rates by:a) visiting the Website –www.postoffice.co.uk/interest-rates;b) calling the Customer Service Centre.14) Interest is payable on your Account from thedate that we receive funds on maturity of youroriginal Post Office savings account. Interest isvariable and subject to a minimum of 0.10%gross p.a. (as set out below).15) Interest is calculated daily and paidannually on each anniversary of the date ofthe Account opening.16) Annual interest will be credited to yourAccount unless you have notified us thatyou want to have your interest paid intoa Nominated Account.17) Interest is calculated on the closing balance ofyour Account each day at 1/365 of the annualinterest rate for each day (or 1/366 for eachday in a leap year).18) Interest is calculated and payable up to theclose of business the day before any withdrawalor closure.19) No interest will be payable if the balance of yourAccount falls below £500 at any time.Changes to the interest rate20) We may change the rate of interest on yourAccount (or change different rates of interestapplicable to different balances on your Account)at any time for any of the following reasons:a) if there have been changes in the BankBase Rate or if we have good reason toexpect changes;b) if changes have been announced by ourcompetitors in the rates paid on accounts thatare broadly comparable with your Account;c) if we need to reflect any regulatoryrequirements or guidance, a decisionor recommendation of any court orombudsman or any change in taxation orthe law that impinges on the interest ratesthat we pay to investors;d) to ensure our business is sustainable in thelong term; ore) to reflect the rates being paid on our otherPost Office accounts to ensure that theinterest rates we pay reflect the featuresof our accounts.21) Where we make a material interest rate changeon your Account that is to your disadvantage wewill notify you of the change at least 14 daysbefore it is due to take effect in accordance withthe provisions of Conditions 54.A material decrease in interest rate is defined asa) a reduction of more than 10% of the pay rateon the account, or an interest rate reductionof more than 0.25% (whichever is thesmaller) where the change is not in responseto a Bank of England Base Rate reduction; orb) an interest rate reduction of more than0.25% where the change is in response toa Bank of England Base Rate reduction.If the decrease is not material, we will giveyou notice at the earliest opportunity afterthe change.22) We do not have to change the interest rate ofyour Account when the Bank Base Rate or otherinterest rates change. However, we will notifyyou if the margin between the interest rateon your Account and the Bank Base Rate hasincreased to your disadvantage by more than0.5% looking back:• over the previous 12 months, or,• to the last time we notified you underthis Condition.23) We will notify you under this Condition bywriting to you at your Registered Address withina reasonable time and we will also:• tell you about our other comparablePost Office savings accounts (and, if available,we will help you to switch to one of these ifyou want to); and• remind you that you can withdraw all themoney in your Account if you want to forwhich there is no notice period or charge,save that a £15,000 restriction applieswhere you withdraw via telephone.24) Where applicable we will notify you of anychange to your Account interest rates by:a) updating the Website within 3 Business Daysof the change;b) updating information provided through theCustomer Service Centre within 3 BusinessDays of the change; orc) by placing advertisements in the Telegraphand Daily Mail (or 2 other daily newspaperscirculating throughout the UK) within 3Business Days of the change.To help you compare rates more easily thenotification will set out both the old and thenew rates.25) An accidental error or omission in notifying youof a change to the interest rate on your Accountwill not invalidate the change.Taxation26) Interest will normally be paid after deduction oftax at the prevailing rate specified by law for thecurrent tax year.27) We will pay interest without deducting tax if wehave accepted the relevant HM Revenue andCustoms declaration, verbally or in writingtelling us that you do not expect to be ataxpayer. You must do this separately foreach account you hold with us.28) If we pay interest without deducting tax wheretax should have been deducted we shall beentitled to recover any overpayment from you.If the overpayment was caused principally byerror on our part we may only recover it if wemake good any disadvantage that you sufferas a result.29) We will not accept a declaration ofnon-ordinary residence (Form R105) and willdeduct tax at the prevailing rate from interestpaid where appropriate.Withdrawals30) Provided you have sufficient Cleared Fundsin your Account, you can make withdrawalsat any time by electronic payment requestedvia the Website.31) The minimum Withdrawal amount is £1(or the Account balance if less).32) Nothing in these Terms and Conditions allowsyou to undertake any transaction that resultsin your Account becoming overdrawn. If yourAccount does become overdrawn at any time:a) we may close your Account and deduct theamount of the overdraft from any otheraccount that you hold with us or any otheramount that we owe you;b) we may require you to repay the amount ofthe overdraft (but, to the extent the overdraftarose from our error we must act reasonablyin relation to how much we require you torepay and when); andc) we reserve the right to charge interest onthe amount of the overdraft until it is repaidand if the money remains unpaid we maytake legal action to recover it.Joint Accounts33) Where your Account is in joint names:a) we will only accept one Registered Addressfor the Account (this will be the address ofthe First Applicant as named on the originalbond application);b) you agree to be bound jointly and severally(that is, both individually and together) by theseTerms and Conditions and you acknowledgethat you will be jointly and severally liable forany obligations, duties or liabilities under, or inconnection with, the Agreement;c) we will accept and may act on theinstructions of either one of you and thesignature of any one Account Holder will besufficient for the withdrawal of the balancefrom the Account;d) if one of you dies, any funds in the Accountwill automatically belong to the survivingAccount Holder;e) each of you will be equally entitled to allthe money in the Account and we will notbe concerned as to division of the moneybetween you;f) if we have reason to believe that there isa dispute between you as to the ownershipof the money in the Account we may freezethe Account until we are notified in writingby all Account Holders that the dispute hasbeen resolved;g) a joint account may be converted to a soleaccount by removing the other AccountHolder but we will only allow this followingreceipt of written notification from allAccount Holders to this effect;10 11

the response the Financial Ombudsman Servicemay be of assistance and they can be contactedat The Financial Ombudsman Service,South Quay Plaza, 183 Marsh Wall, LondonE14 9SR. If you would like full details of ourComplaints Procedure, we will provide theseto you on request.58) All enquiries with regard to your Account shouldbe directed to our Customer Service Centre,whose telephone number is 0845 602 3409*,or by writing to Post Office Savings, PO Box520, Welwyn Garden City, AL7 9JE.Marketing Preferences59) By submitting the application form for youroriginal Fixed Term savings product you willhave indicated your consent to receivingmarketing communications from Post OfficeLimited, Royal Mail Group Limited and ourtrusted partners by post, telephone and emailunless you have indicated an objection toreceiving such communications by ticking therelevant box(es) provided. Their trusted partnersinclude providers of products and services thatare available through Post Office Limited.The marketing preferences you give will notprevent you from receiving information aboutthe benefits and features of the products orservices we already supply you. At any time youcan ask us to stop or change the method(s) bywhich we may send you marketing material.This can be done by calling the CustomerService Centre on 0845 602 3409* or writingto us at Post Office Savings, PO Box 520,Welwyn Garden City, AL7 9JE. Please note thatif you have provided marketing preferences toanother business in the Royal Mail Group thosepreferences may not match the marketingpreferences that you have given to Post OfficeLimited. You should contact the other Royal MailGroup business to change the marketingpreferences they hold.Data Protection60) You agree as follows both with us (Bank ofIreland UK) and with other Bank of IrelandGroup companies that:a) information about you (includingtransactional information) that you supplyin the application and elsewhere, and whichwe otherwise obtain, may be held by uson paper and on computer and/or otherelectronic information about you may bekept by us and held even after your Accountis closed in order to comply with our legalobligations or business record requirements;b) information we hold may be used formanaging your Account and/or our business;preventing or detecting fraud, or any otherillegal activity; for our confidential researchand analysis, and for marketing purposes;c) we may make searches of the records of anyother company in the Bank of Ireland Groupand fraud prevention agencies may supplyus with information;d) we may pass information to financialand other organisations involved in fraudprevention to protect us and our customersfrom theft and fraud;e) if false or inaccurate information is providedand fraud is identified, details will bepassed to fraud prevention agencies. Lawenforcement agencies may access and usethis information. We and other organisationsmay also access and use this informationto prevent fraud and money laundering;for example, when: Checking details onapplications for credit and credit-relatedor other facilities; Managing credit andcredit-related accounts or facilities;Recovering debt; Checking details onproposals and claims for all types ofinsurance, and; Checking details of jobapplicants and employees. Please contactus at Fraud Unit, Post Office Savings, 1Donegall Square South, Belfast BT1 5LRif you want to receive details of the relevantfraud prevention agencies. We and otherorganisations may access and use from othercountries the information recorded by fraudprevention agencies;f) if your Account becomes overdrawn, this maybe disclosed to credit reference agencies andyou understand that they may keep a recordof the information, which may be disclosedto third parties;g) we will not disclose information about youto anyone else (other than agents or thirdparties performing any of the above activitieson our behalf) unless we are required by lawto do so;h) any personal data you provide to us willbe held and processed by us at all timesin accordance with the Data ProtectionAct 1998 (the Act) and may be sharedfrom time to time with selected companieswithin the Bank of Ireland Group subject toobligations of secrecy and security. We mayalso use selected third parties to processyour information and provide services onour behalf and in some cases such thirdparties are based in countries outside theEuropean Economic Area. Where we do this,we will ensure that adequate procedures andsafeguards are put in place to protect yourpersonal data at all times in accordance withthe Act.i) You have a right to a copy of your personaldata that we hold about you. This may beobtained by writing to: Data ProtectionOfficer, Customer Care Manager, Bank ofIreland UK, 1 Donegall Square South,Belfast BT1 5LR and paying any fee thatmay be applicable.61) In addition to us using your information asoutlined above, we may also exchangeinformation about you with Royal Mail Groupand other businesses within its group, and withMidasgrange Limited, a company owned byBank of Ireland UK, and Post Office Limited forthe purposes of operating and administeringyour Account.Legal Orders62) You acknowledge that we are bound to giveeffect to any legal order to which we are subjectand which affects your Account. You agreethat you will pay us (and we may debit to yourAccount) any reasonable costs or expenseswhich we incur in complying with any such order(but subject to any provisions made by suchorder in relation to our costs). You acknowledgethat we must respect the laws of other countriesin which we operate, as well as those of the UK.Errors63) If you have any reason to think we have madean error you must tell us as soon as possible.If we make an error in administering yourAccount we will tell you and put it rightunless the error is trivial. If the error is toyour advantage rather than ours, we will actreasonably in putting it right.64) If we, or any other person, debit or credit anamount to your Account in error, you agree thatwe may make any necessary correcting entry toyour Account without having to seek your priorapproval. Where any amounts are debited toyour Account in error, our total liability to youshall, unless otherwise stated, be limitedto payment to you of an equivalent amount.Our Liability65) We will not be liable to you in respect of anyLosses that you or any other person maysuffer or incur in connection with, or relatingto your Account except where such Losses aredue solely to our acts, errors or omissions. Inparticular, we will not be liable to you or anyother person for any Losses due to:• your instructions not being sufficiently clear;• your acts, errors or omissions (for instance,where you have failed to provide correctinformation or to keep your informationup-to-date);• any actions, limits or regulations imposed byany governmental, regulatory or other officialbody of any kind from time to time;• any acts, errors or omissions of a third party(e.g. an ATM operator or retailer); or• anything which is expressly excluded orlimited in the Agreement.66) We will not be liable for any delay or failure inperforming any of our obligations under theAgreement where such delay or failure arisesbecause of civil disturbance, strike or industrialaction or any other circumstances beyond ourreasonable control. Furthermore, we will not beliable to you for any Losses whatsoever if we areprevented from providing banking or paymentservices by reason of acts of terrorism, failureof power supplies, interruption or breakdown*Call costs may vary depending upon your service provider.14 15

of mobile phone networks, telecommunicationsnetworks or the internet, or the destruction,breakdown or malfunction of any third partysystems, equipment or hardware.67) Nothing in the Agreement will operate to limitor exclude our liability for any Losses wherelimitation or exclusion is prohibited by law.General68) Any notice we give you shall be deemed to havebeen received by you in the case of a letter onthe same day when delivered personally or48 hours after it has been sent by post to youat the last address given by you to us, or in thecase of an advertisement in a newspaper on theday the newspaper is published.69) If any part of the Agreement is found to beinvalid, unlawful or unenforceable for anyreason, that part will be separated from theremainder, which will continue to apply.70) We may transfer to any other business orperson any or all of our rights and/or obligationsunder the Agreement provided such otherbusiness or person continues to perform theobligations under the Agreement. We may dothis without telling you but your legal rights willnot be affected and your obligations will not beincreased as a result. You may not transfer anyof your rights or obligations (in whole or in part)under the Agreement.71) If we do not enforce, or delay in enforcing, someor all of our rights under the Agreement this willnot prevent us from enforcing any such rightat a later date. The fact that we allow you extratime to comply with your obligations does notmean that we cannot insist on strict applicationof our rights at a later date.72) You and we agree that the only courts to havejurisdiction over any dispute relating to yourAccount or its operation will be:a) the courts of Scotland, if your RegisteredAddress is in Scotland at the timeproceedings are commenced; orb) the courts of Northern Ireland, if yourRegistered Address is in Northern Irelandat the time proceedings are commenced; orc) if your Registered Address is anywhere elseat the time proceedings are commenced,the courts of England and Wales; or73) Our Agreement with you is subject to thelaw applicable in that part of the UnitedKingdom (UK) in which you have yourRegistered Address74) The Agreement (and any other documentsreferred to within it) represents the entireagreement between you and us regardingoperation of the Account. If there is aninconsistency between the provisions ofthe documents that together form theAgreement, the provisions of the earliermentioned document within the definitionof Agreement at Clause 1.1 will prevail tothe extent of that inconsistency.75) The Agreement is in English and allcommunications issued under, or in connectionwith, the Agreement will be in English.76) The Contracts (Rights of Third Parties) Act 1999shall not apply to the Agreement, which meansthat no third party shall be entitled to benefitfrom, or enforce, any of its terms and conditions.Section 3 - Special ConditionsThe Special Conditions set out below relateexclusively to the provision of payment servicesand govern the future execution of individual andsuccessive payment transactions on your Account.Both the General Conditions and Special Conditionsapply to your Account. In the event of any conflict orinconsistency between the Special Conditions andthe General Conditions, the Special Conditionsshall prevail.General Information1.1 Bank of Ireland UK is the provider of paymentservices in relation to your Account. We haveoutlined below the main characteristics for eachtype of payment service we offer for the Accountbut, if you have a query about any paymentservices we offer, please call our CustomerService Centre for further information.1.2 The full range of debit and credit transactionsavailable on the Account (together with furtherdetails relating to each type of transaction) is setout in the Transaction Information Box. If youwant an additional paper copy of the TransactionInformation Box, you can request a copy bycalling our Customer Service Centre.1.3 It is important that your contact details arecorrect and kept up-to-date. Therefore, if youchange your correspondence address, telephonenumbers or other contact details that you havegiven us, you must notify us as soon as possiblein writing or via the website. Failure to do somay mean that we are unable to provide youwith information regarding the operation ofyour Account or any transactions carried outon them.Payment Transactions2.1 You should refer to the Transaction InformationBox to see which types of payment transactionyou may carry out on your Account. No otherforms of payment transactions are permittedon your Account.2.2 In respect of credit payments into your Account,the Account will be credited with the amount ofany such payment on the same Business Day asthe payment is received by us, save where thedate of receipt is not a Business Day in whichcircumstances the account will be credited onthe next Business Day.2.3 Once we have accepted your instruction tomake a payment from your Account, you willnot be able to cancel it once the payment hasleft your Account. You may be able to cancelyour instruction to make a payment from yourAccount provided you tell us before the relevantCut-off Time.2.4 We may decline individual transactions on yourAccount. If a transaction is declined, you willbe informed at the time of the transaction and,where possible, you will be given the reasonsfor declining the transaction. If it is not possibleto give you reasons for declining the transactionat the time, you can call the Customer ServiceCentre and we will explain to you why thetransaction was declined. However, we reservethe right to withhold this information fromyou where its disclosure would put us in breachof a legal or regulatory requirement whichapplies to us or would otherwise compromisethe security of your Account or those of ourother customers.2.5 If we, or our agents, debit or credit an amountto your Account in error, you acknowledge andagree that: (i) we may make any necessarycorrecting entry without having to seek yourprior approval; and (ii) our total liability to youin respect of any such error shall be to remedythe error and restore the Account to the stateit would have been in had the transaction notbeen made.Payment Orders3.1 A ‘Payment Order’ is any instruction requestingthe execution of a payment transaction on yourAccount. Where we receive a Payment Order:• before the Cut-off Time on any BusinessDay, we will treat your instruction as beingreceived by us on the same Business Day;• after the Cut-off Time on any Business Day,we will treat your instruction as beingreceived by us on the next Business Day;• out of Normal Working Hours, we will treatyour instruction as being received by us onthe next Business Day.3.2 For the purposes of this provision, we will bedeemed to have received a Payment Orderwhen we hold a properly authorised form ofinstruction from you and, in the case of outgoingpayments, you have provided us with the16 17

elevant Unique Identifier. You acknowledge andagree that we will not be able to process anytransaction in the absence of the same.3.3 You are responsible for ensuring the correctnessand accuracy of all Payment Orders for anyoutgoing payments on your Account and youacknowledge that we are under no obligationto check whether the Unique Identifier orother information provided with a PaymentOrder is correct.3.4 All payments you instruct us to make from yourAccount will be credited to the beneficiary bankwithin 1 Business Day following the date ofreceipt of the Payment Order. Please refer to theTransaction Information Box for further details.3.5 Any incoming payment to your Account (whethermade by you or a third party) is determined byus solely on the basis of the Account Numberaccompanying the payment (i.e. the 8 digitnumber which identifies the Account). Wherethe Account Number is incorrectly stated on aPayment Order, we will take reasonable steps torecover the payment but you acknowledge thatwe shall have no liability for the non-executionof the payment to the Account.3.6 We may refuse to act on any (incoming oroutgoing) Payment Order where:• your instructions are unclear, incomplete orare not in the required form (e.g. you do nottell us the sort code, account number or anyother information that we need to process thetransaction); or• your instructions are not authorised inaccordance with the Mandate; or• we suspect fraudulent or other unlawfulactivity; or• there are insufficient funds; or• to do so would put us in breach of a legalor regulatory requirement.Where we refuse to process a Payment Orderfor any reason, we will inform you accordingly.3.7 The way in which you must authorise individualpayment transactions on your Account isdetailed within the relevant section of theTransaction Information Box. In order to protectyour Account, we have designed various SecurityProcedures for use in connection with certaintypes of payment transactions which you mustcomplete in order to authorise these paymenttransactions. Where Security Procedures apply,you will be told what the relevant SecurityProcedures are when you instruct us to carryout a payment transaction. If a paymenttransaction is authorised in accordance withthe relevant Security Procedures you will, inthe absence of any evidence to the contrary, beliable for any such transactions. We may changeour Security Procedures from time to time but,if we do this, you will be notified in advance.Account Information4.1 We will on a regular basis issue a written receiptor record of account (i.e. transaction receipt orstatement) setting out the following details inrespect of all transactions on your Account:• a reference enabling you to identify eachtransaction;• the amount of the transaction;• the amount of any charges applied to thetransaction;• where applicable, the exchange rate appliedto the transaction; and• The debit or credit value date of thetransaction.4.2 The above information is also available inprintable format via a secure web page on theWebsite, which allows you to access details ofall transactions on the Account for the previous30 days. Alternatively, if you cannot access theWebsite, you may request a printed recorddetailing all transactions on the Account forthe previous 30 days by calling the CustomerService Centre.4.3 We will issue the written receipt or record ofaccount to the Account Holder named first on theapplication form when you opened the Account.Disputed Transactions5.1 If at any time you become aware of:• a transaction on your Account that has notbeen correctly executed or• a transaction on your Account that has notbeen authorised by you;you must in each case notify us without unduedelay by calling the Customer Service Centre sowe can investigate the transaction for you.5.2 The sooner you notify us and the moreinformation you can provide about thetransaction, the quicker we will be able todetermine whether the transaction was in factunauthorised or executed incorrectly. In somecases, we may ask you to put your query inwriting. Failure to notify us promptly may meanthat you are not entitled to a refund from us orother form of redress.5.3 Once you have notified us of an allegedunauthorised or incorrectly executed transactionon your Account, we will promptly investigateyour claim. In some cases, we may ask youto give us further information about thetransaction (for instance, to enable us toconfirm that the transaction was properlyauthenticated) or cooperate with the policeor other enforcement bodies.5.4 Where it is established that the transactionwas not authorised by you, we will (subject toConditions 5.6 and 5.7) refund the full amountof the transaction and, if applicable, restore theAccount to the state it would have been in hadthe transaction not taken place.5.5 Where an unauthorised transaction is madeusing: your User ID or 6 Digit SecurityNumber by someone other than you, and ineach case you have reported it in accordancewith the provisions of clause 47 of theGeneral Conditions, you will be liable for anyunauthorised transaction, subject to a limitof £50 PROVIDED ALWAYS THAT you havenot acted fraudulently or failed with intent orgross negligence to protect the security of yourAccount in which case you will be liable forall unauthorised transactions and for any andall Losses incurred by us in respect of suchunauthorised use.5.6 Where it is established that the transactionwas incorrectly executed by us, we will (subjectto Condition 5.7) refund the full amount ofthe transaction and, if applicable, restore theAccount to the state it would have been in hadthe transaction not taken place.5.7 You will not be entitled to any form of refundfrom us in respect of unauthorised or incorrectlyexecuted transactions on your Account of whichwe are notified more than 13 months after thedebit date of the transaction.5.8 We reserve the right to debit from your Accountthe amount of any refunds paid to you where,upon further investigation, it is subsequentlyestablished that you are not entitled to a refund.If there is insufficient balance on your Accountto debit the amount of any refunds paid to youin circumstances where you are not entitledto a refund, we reserve the right to take allreasonable steps (including legal proceedings)to recover from you the amount of any suchrefunds together with any reasonable fees,charges or expenses that we have incurred.18 19

Section 4 – Online Easy Saver Transaction Information BoxTransactionTypeDebitCreditCut-off Timesfor InstructionsUniqueIdentifierAuthorisationRequiredWithdrawal ofAuthorisationLimitsExecution and Debit/Credit Value TimesNotificationof Refusalto ExecuteIn-housetransfer (i.e. atransfer to orfrom anotherPost Officesavings accountadministeredby us)3 3If we receive yourinstructions before 5pmon a Business Day, wewill make the transfer onthe same Business Day.Instructions received after5pm will be processed onthe next Business DayWe require: (1) youraccount number andsort code; (2) thepayee’s accountname, accountnumber and sortcode; and (3) anappropriate referenceto identify thetransferSuccessful completionof the SecurityProcedures applicableto the channel bywhich you are makingtransaction (e.g. onlineor over the phone)You may withdrawyour authorisationat any time up untilthe transaction hasbeen processedThere are no limits on thenumber or value of transfersyou can make in this wayprovided there are sufficientcleared funds for us to processthe payment on demandInbound transfers are credited toyour account immediately and wewill start paying interest from theBusiness Day on which the fundsare received.Outbound transfers are debitedfrom your account immediatelyand we will stop paying interestfrom the Business Day on whichthe funds are debitedYou will be notifiedin writing if atransfer is refusedor declinedElectronicpayment(incoming)3The originating bankor building societywill give you detailsof their applicablecut-off timesYou will be requiredto give your accountnumber andsort code to theoriginating bankor building societyThis will bedetermined by theoriginating bank orbuilding societyThis will bedetermined by theoriginating bank orbuilding societyThis will be determinedby the originating bank orbuilding society but there areno limits on the number orvalue of payments that wecan receive in this wayCredited to your account on thesame Business Day on which thefunds are received by usYou will be notifiedin writing if anincoming electronicpayment is refusedor declined by usElectronicpayment(outgoing)3If we receive yourinstructions before 5pm ona Business Day, we canmake the payment on thesame Business Day.Instructions received after5pm will be processed onthe next Business DayWe require:(1) your accountnumber and sortcode; and(2) the payee’s name,account number andsort codeSuccessful completionof the SecurityProcedures applicableto the channel bywhich you are makingtransaction (e.g. onlineor over the phone)You may withdrawyour authorisation atany time up until thetransaction hasbeen processedAll withdrawals are subject tosufficient Cleared Funds beingavailable for us to process thepayment request. There areno limits on the value oftransactions requested online.In exceptional circumstancesrequests can be made inwriting or by telephone. Thereare no limits to the value ofwritten requests. Telephonerequests are subject to a£15,000 daily limitDebited from your accountimmediately and we will stop payinginterest from the Business Day onwhich the funds are debited.The payee’s bank or building societywill receive the funds within1 Business DayNotification ofrefusal will becommunicated bythe same methodas you requestedthe paymenttransaction20 21

Be the first to know about great offers and new services, signup for our e-newsletter at www.postoffice.co.uk/newsPost Office is able to supply customers with this leaflet,free of charge, in an alternative format for people who arevisually impaired. To obtain a copy call the Post Office helplineon 08457 22 33 44 * or Textphone 08457 22 33 55 * . Calls viaText Relay are also welcome.We can also provide account correspondence, documentationand statements in large print or Braille, excluding the 6 DigitSecurity Number - just ask us once your account is open.*Call costs may vary depending on your service provider. Calls may be recorded, monitored and used for training and compliance purposes.Post Office Limited is an appointed representative of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulatedby the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc, whichis registered in England and Wales (No. 07022885), Bow Bells House, 1 Bread Street, London EC4M 9BE. Bank of Ireland UK’s Financial ServicesRegister Number is 512956. You can check this on the Financial Services Register by visiting www.fsa.gov.uk/register/home.do or by contacting theFinancial Conduct Authority on 0800 111 6768. Post Office Limited is registered in England and Wales. Registered No.2154540. Registered Officeis 148 Old Street, London EC1V 9HQ. Post Office and the Post Office logo are registered trade marks of Post Office Limited.• SAVINGS • MORTGAGES • CREDIT CARDS• LOANS • TRAVEL MONEYNOVEMBER 2013 (7965140117)