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Check out what’s newwith HomePhoneThanks to new features and improvements, finding your perfect packageis easier than ever.Choose the option that suits you:There are now additional options you can add to your HomePhoneservice to be sure you’re getting the best deal and service for your needs.HomePhonePackagesWhat’s includedMonthly costGet your favourite features at no extra cost• Caller Display is now free (requires opt-in)• Customer Controlled Call Barring is now free (requires opt-in)• Dial 1471 to find out who made that missed call• Dial 1571 for Voicemail (requires opt-in)New: Pay in advance and pay lessPay your line rental in advance and save yourself £24 a year.New: Call feature bundlesThere are new features you can add to your package, and themore you choose, the more you save:Line Rental with Evening& Weekend OptionAnytime Option• Inclusive evening and weekend calls to all UK landlinesand 0870/0845 numbers• Weekend calls to UK Mobiles• Weekend calls to landlines in our top 40 countries• Calls to other HomePhone customers for free• Calls at any time to local and national numbers,0870/0845 numbers• Inclusive weekend calls to UK Mobiles• Inclusive weekend calls to landlines in our top 40countries£13.25£4.50Mobile Saver 100 100 extra any time minutes to UK Mobiles £2.50Mobile Saver 500 500 extra any time minutes to UK Mobiles £7.50Features you can bundle together• Call divert• Incoming call alert• Auto redial• Three on a call• Remind me callOther features †• Voicemail Plus• Anonymous call reject• Last caller barringAdditional monthly cost£2.50 for one£4.00 for two£5.00 for threeAdditional monthly cost£2.55£4.08£3.42International Saver• Calls at any time to landlines in our top 40 countries• 50% discount on call rates to all other internationalcountries (landlines and mobiles)£4.00†For a full list of features please visit postoffice.co.uk/telecomsStart taking advantage of these changes from September. Simply callour Customer Care Line on 0800 015 1555* and we’ll be happy to help.04 05

Don’t forget about all the great valuebenefits you already receiveYour HomePhone †For just £13.25 a month you’ll continue to get all of theseinclusive** benefits:• HomePhone line rental• Evening & weekend calls to UK landlines• Weekend calls to UK mobiles• Weekend calls to landlines in our top 40 international countries• Calls to other Post Office HomePhone customers any time• Evening & weekend calls to 0845/0870 numbers• 10% off calls to 10 Loved OnesLoved OnesIf you haven’t signed up already, get 10% off all calls toyour 10 Loved Ones. The numbers you nominate can beany UK or International landline, mobile, 0845 or 0870numbers. And what’s new is you can change your10 chosen numbers at any time.Recommend a FriendRecommend Post Office HomePhone and Broadband to friends and familyand you’ll each receive a £10 credit 30 days after their service goes live.Don’t forget our ‘Evenings’ and ‘Weekends’ run from:Inclusive ‘Evening’ rates apply from 6pm to 6am the following morningon weekdays.Inclusive ‘Weekend’ rates run from 6pm on Friday evening throughto 6am on Monday morning.Check out what’snew with BroadbandBroadband changes by the end of 2013Fantastic news: the majority of our Broadband customers will be able toenjoy faster speeds at no extra cost by the end of this year. Over a periodof time, we’ll be upgrading our network with this new technology and we’llcontact you closer to the date if this change will affect you.We’ve renamed our packagesTo bring our packages up to date with our improved service, we’verenamed them. Broadband Standard is now called Broadband Essentialand Broadband Extra is now called Broadband Premium.Broadband EssentialYour usage allowance is being doubled to 10GB a month whichis great news as typically this is enough for around 25 hours of watchingiPlayer or downloading approximately 2,000 songs every month (usageis a combination of uploads and downloads).Broadband PremiumYour connection is now more secure than ever. Our inclusive Internetsecurity package offers you:• Superior security for all your data• Facebook and Twitter privacy guardian• Risky websites detector• Monitoring and security to safeguard your children while they’re online• A ‘Firewall’ to protect your connection at all timesBroadband Premium customers will receive full details, includinginstallation instructions, by email in September.†See back cover for full details of HomePhone packages.**Inclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoidincurring charges.06 07

Essential and Premium features at a glanceAbout pricingAlthough the packages are broken down differently, there are no changes toprices. If you currently have HomePhone & Broadband Essential (previouslyknown as Broadband Standard) at £21.40 per month,it’ll be broken down as:• Line Rental with Evening & Weekend Option £13.25• Broadband Essential £8.15TOTAL £21.40 per monthIf you currently have HomePhone & Broadband Premium(previously known as Broadband Extra) and pay £26.05per month, it’ll be broken down as:• Line Rental with Evening & Weekend Option £13.25• Broadband Premium £12.80TOTAL £26.05 per monthBroadband EssentialPrice per month £8.15 £12.80UsageMaximum Speed10GB (Fair Use Policyapplies)We will give you the fastestspeed we can ††E-mail addresses 5 5Internet security No YesBroadband PremiumUnlimited (Fair Use Policyapplies)We will give you the fastestspeed we can ††Email security Yes - anti spam & anti virus Yes - anti spam & anti virusTake control and manageyour account online atpobroadband.co.ukManaging your account online is easier than ever, and now youronline account comes with more features to help you take controlof your service and your bills.Key features of your online account:• View and print your itemised bills• Check your statements and what you owe• Keep track of how much you’re spending and using• Make payments and set up a Direct Debit• Choose not to receive paper bills• Add new call features and upgrade to alternative packages• Add or change your 10 ‘Loved Ones’ numbers to make themost of your 10% discount• Set up and manage your Post Office email account (for Broadbandcustomers only)• Download your anti-virus security software (Broadband Premium)These services will be available from September for customerswho have already registered for their online account. If you haven’tregistered to use your online account and would like to do so,please call us from September when your new account usernameand password will be set up.Please note, you can still use mypostoffice.co.uk which will simplyre-direct to pobroadband.co.uk from September.††Your speed in Megabits per second (Mbps) controls how quickly you can send/receive material and depends on a number offactors such as how far you are from the exchange, how many other people are using the internet at that time or trying to accessthe same site as you also has an impact.08 09

A glimpse of what you’ll findat pobroadband.co.uk:Get straight to your account details and package.View your account balanceand next payment date:Sign outHandled with careYour Account Your email | Your Upgrades | Your OrdersAccount Summary Bills Package Account History Account ProfileYour Account SummaryHere you can see how much your last bill was and how muchyou’ve spent this month.What would you like to do?Handled with careMy home Sign outLatest bill amount Your current balance Payment due date£ 76.68 £ 2.26 07 Apr 2013View your latest bill >View your package >View your account history >Welcome Mr James TalbotNow you can manage your bills, upgrades, emails and much more - all in one placeMessages to share with youDid you know that you can save 10% on calls to 10 nominated Loved Ones? Simply click on thelink in the My Bills sectionCurrent ProductsPhone Number: HomePhone and01559415582 Broadband PremeiumHomePhoneBroadband PremiumCustomer Reference Number : 51293My BillsView bills >View account history and usage >Make payments >10% off ‘Loved Ones’ calls >My PackagesUpgrade >Add or change call features >Order additional items >Anti-Virus Security Software >Your detailsAccount number: 1091Account name: Mr James TalbotPayment type: Direct DebitYour latest billBill date: 24 Mar 2013Bill amount: £ 76.68Payment due date: 07 Apr 2013Your packagev HomePhoneHomePhone Anytime01559415582Broadband EssentialAccount ProfileNeed more help or info, get in touch with us.My DetailsView account profile >Manage your Loved Ones list >Manage your Names for Numbers >Payment OptionsMake a one-off payment >Manage your recurring payments >Account ProfileUpdate your contact details >Change how you receive your bill >View and print bills,see your accounthistory and usage,make paymentsand manage yourLoved OnesYour Order HistoryPhone number Order ref Date Status01559415582 5EEJBE5S 30/05/2013 CompletedMy Email AccountsView emails >Manage email accounts >My Help & SupportMoving home >Phone Number Change >Request product information >Request price information >Change password >Change secret Question & Answer >Need our help >Sign outHandled with careYour Account Your email | Your Upgrades | Your OrdersAccount Summary Bills Package Account History Account ProfileYour BillHere you can see a breakdown of your bill, view previous bills andmake one-off payments.What would you like to do?Show usage charges for:Bill date This bill total Payment due dateSelect a service from your package >24 Mar 2013 £ 76.68 07 Apr 2013 View your bill as PDF >Mr James Talbot Account number: 1091Payment Options510 Kempshott Avenue Bill number: 3213London Bill frequency: Quarterly Make a one-off payment >View your itemised bill,check unbilled items aswell as keep track of howmuch you’re spendingand using.SW14 4HU Bill date: 24 Mar 2013v How is your bill calculated?Subsciption ChargesCharges for this period (excluding tax):£4.50£4.50What would you like to do?Show previous 6 months >Show previous 6 months >Total tax:Total charges for this period:Balance from last bill:Total amount due on 07 Apr 2013:£0.00£4.50£ 72.08£ 76.68Your package breakdownThese charges are for your quarterly bill dated 24 Mar 2013 (charges exclude VAT)v HomePhoneHomePhone Anytime01559415582Broadband EssentialService chargesHomePhone AnytimeItemised BillingLoved Ones£4.50£0.00£0.0010 11

Breaking down the chargesThe second page of your new look bill followson to clearly summarise your usage and charges.See how much you’re savingOn page three you’ll find the calls you have made itemised,along with the savings you are making. Look out for our symbolswhich highlight your savings at a glance.How we calculated your bill...Balance from your last billPayments made since your last bill - thank youPayment received 04 Jun 2013 - £90.00Sub Total£90.00£90.00£0.00Your Service Charges for 01162 778183 Period Cost ex VATHomePhone Line Rental 06 Jun - 05 Sep £39.75Broadband Premium06 Jun - 05 Sep £38.40Total Service Charges exc VAT£78.15Call Usage Charges for 01162 778183 No. of Calls Cost ex VATUK calls 6£2.81International Calls 5£1.20Premium calls 2£1.50Mobile calls 1£0.96INCLUSIVE HomePhone to HomePhone calls 9£0.00INCLUSIVE Package calls 9£0.00Total Call Usage Charges exc VAT£6.47Advance charges such asLine Rental can be foundat the topCalls are summarisedinto categories so youcan keep a track on whattypes of calls you aremakingHearts appear by yourLoved Ones, calls onwhich you save 10%Houses denote yourzero cost calls to otherHomePhone customers(Evening & Weekendoption only)Adjustments & One-Off ChargesLoyalty rewardGoodwill gestureTotal Adjustments & One-Off Charges exc VATTotal new chargesVAT at 20%Balance outstanding from your last billTotal ChargesCost ex VATCREDIT -£5.00CREDIT -£5.00CREDIT -£10.00£74.62£14.92£0.00£89.54See the savings you aremaking as your inclusivecalls are summarisedhereAs a Broadband Essential customer,look out for these simple graphics toshow you at a glance how close youare to your usage limitSave 10% oncalls to 10 LovedOnes and you’llsee your chosennumbers listedon the bill alongwith how muchyou’ve saved14 15

Contact usIf you have any queries at all, don’thesitate to call our UK Customer CareLine on 0800 015 1555* or visit usat postoffice.co.uk/betterthaneverPost Office Limited is registered in Englandand Wales. Registered No. 2154540.Registered Office: 148 Old Street, London, EC1V 9HQ.Post Office HomePhone and the Post Office logo areregistered trade marks of Post Office Limited.†Connection Fee: A charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element. There is no callconnection charge for inclusive or free calls. Weekend Package: Inclusive weekend calls are to UK landlines with area codes beginning 01, 02or 03 and calls to 0845 and 0870 numbers. Evening & Weekend Option: Inclusive Evening & Weekend calls are to UK landlines with area codesbeginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Also includes weekend calls to landlines in our top 40 international countriesand all UK mobile networks. Anytime Option: Inclusive Anytime calls are any time of day, evening or weekend to UK landlines with area codesbeginning 01, 02 or 03 and calls to 0845 and 0870 numbers. Inclusive calls last for 60 minutes. Also includes weekend calls to landlines inour top 40 international countries and all UK mobile networks. There is no minimum term for the Evening & Weekend or Anytime Optionsand customers can remove it at any time giving 24 hours notice to our Customer Care Line on 0800 015 1555*. Customers can only add andremove the Evening & Weekend or Anytime Options once per quarter. Mobile Saver 500: 500 minutes are outside of any inclusive minutesin your package and includes calls to all UK mobiles. No call connection fee applies. Once you have used your 500 minute allowance standardrates to UK mobiles will apply including any applicable connection charges. You cannot carry over any unused minutes. Customers who join partway through a bill cycle will receive a minute allowance and charge relevant to when the order was placed. Mobile Saver 100: 100 minutes areoutside of any inclusive minutes in your package and includes calls to all UK mobiles. No call connection fee applies. Once you have used your100 minute allowance standard rates to UK mobiles will apply including any applicable connection charges. You cannot carry over any unusedminutes. Customers who join part way through a bill cycle will receive a minute allowance and charge relevant to when the order was placed.International Saver: International Saver calls are inclusive anytime calls to our top 40 countries (landlines) and includes 50% off call rates to allother International landlines and mobile destinations. Full details available at postoffice.co.uk/telecoms.All call charges quoted do not apply to calls made via the Operator. All charges include VAT. Call charges are per minute and charged per minute.The length of calls is rounded up to the next minute for billing purposes.You can find out more details about our call charges, our Terms and Conditions and read about ourFair Use Policy online at postoffice.co.uk/telecoms.postoffice.co.uk/betterthanever