New Vice President of Operations in SINGULUS TECHNOLOGIES ...

Customer Support
in the U.S.
Service and Spare
Parts
After the sale, one of the most
important parts of the customersupplier
relationship begins - SERVICE.
To keep pace with our tremendous
business activity, we have strengthened
the service organization with the addition
of several people. The most recent
addition to our Pleasanton, CA office is
Joyce Pritchard, West Coast office
administrator. Besides handling all of the
service activities that flow through this
office, Joyce will also set up and manage
the spare parts inventory to cover
emergency parts needs.
The field service engineering staff has
recently been bolstered as well, with
personnel now totalling eight engineers.
The East Coast is supported by Jonas
Legere, Jon Melia and Rick Daigle, along
with their service coordinator, Mary
Cosgrove. The West Coast has recently
added Modesto Manahan, Ibsen
Lourenco and Florin Drancea to the
existing staff of Dio Almazan, Tony
Aguinaldo, and (of course) Kevin
Webster, the West Coast service
manager. This group is managed by Rick
Fontanazza, located in Windsor, CT.
The service group handles site preplanning,
new installations, warranty
issues, field service support and
customer training, all under the everpresent
production pressure. “Our
service group provides some of the best
customer support in our industry,”
states Don Boynton, Vice President of
Operations. “It’s a key element in our
business success.”
SINGULUS
Announces World
Class Training Center
in Windsor, CT
SINGULUS TECHNOLOGIES is pleased
to announce that it will open a major
training center to be located at its U.S.
headquarters in Windsor, CT. The
training center will be a 5,000 square
foot facility sectioned into learning
centers, and will allow SINGULUS to
maintain a level of “continuous training”
for our current and future customers.
The classroom training area will include
state-of-the-art components that will
allow up to 15 students to work and
learn in a relaxed setting.
The machinery training area will
accommodate SINGULUS’ latest
production systems, including the
SKYLINE Duplex CD/DVD 5 replication
system with injection molding, the
SPACELINE DVD 5-9-10 replication
system and the SINGULUS III CD / DVD
metallizer. The SINGULUS systems will
be integrated with the necessary support
equipment including various inspection
devices to provide complete
functionality, thereby allowing for “total
system” instruction.
“Our objective is to provide our
customers the opportunity to
disassemble individual system
components down to a level that would
not be considered on the production
floor of a customer’s site,” quotes Rick
Daigle, who will be responsible for
managing the new center and providing
the training and instruction. “It will
provide an in-depth and thorough
learning experience.”
The new SINGULUS training center is
another step in the evolution of our
customer support business, and a long
term corporate commitment to our
customers in North America.