(RSPO) and complaint resolution - Forest Peoples Programme

Recourse: What if I am notsatisfied with the way theComplaint Panel addresses mycomplaint?If the complainant is dissatisfied with the way in which their complaint hasbeen addressed, they hold the right to bring up their case to the ComplaintsPanel, or to the EB if the Complaints Panel has already heard the case. The EBthen decides whether or not to consider the case, and if it decides to hear it,it does so at its next scheduled meeting. In all cases brought before the EB,the EB must provide a written statement as to its decision with regards tothe case in question and the rationale behind it. The EB can also commissionadditional investigation and expertise at its own discretion. The decision ofthe EB is final. Note that the Complaint Process decision-making process islargely internal by the EB and, once communicated to the public, often has adifferent text and tone.24