View the policy - NatWest

292 - Fraud prevention and detectionPlease take time to read the following as it contains importantinformation relating to the details you have given or should give tous. You should show this notice to anyone whose data has beensupplied to us in connection with your policy.To prevent and detect fraud we may at any time:Share information with other organisations and public bodiesincluding the police although we only do so in compliance with theData Protection Act 1998.Check and/or file details with fraud prevention agencies anddatabases and if we are given false or inaccurate information andwe identify fraud, we will record this. We and other organisationsmay also use and search these agencies and databases from theUK and other countries to:help make decisions about the provision and administration ofinsurance, credit and related services for you and members ofyour household:trace debtors or beneficiaries, recover debt, prevent fraud, andto manage your accounts or insurance policies; orcheck your identity to prevent money laundering, unless youprovide us with other satisfactory proof of identity.Law enforcement agencies may access and use this information.We and other organisations may also access and use this informationto prevent fraud and money laundering, for example when:Checking applications for, and managing credit and otherfacilities and recovering debt;Checking insurance proposals and claims;Checking details of job applicants and employees.We, and other organisations that may access and use informationrecorded by fraud prevention agencies, may do so from other countries.We can provide the names and addresses of the agencies we useif you would like a copy of your information held by them. Pleasecontact us at, UKI, Churchill Court, Westmoreland Road, Bromley,BR1 1DP quoting your reference. The agencies may charge a fee.Monitoring and recording callsWe may monitor and record phone calls to improve our service andto prevent and detect fraud.How to complainIf you need to complain, please call us on 0800 533 5204or write to:NatWest Private Insurance, 8th Floor, Direct Line House,The Headrow, Leeds LS1 8HZIf we cannot sort out the differences between you and us, you cantake the matter to the Financial Ombudsman Service (FOS). It is anindependent organisation that operates according to the rules madeby the Financial Conduct Authority.Their address is: Financial Ombudsman Service, South Quay Plaza,183 Marsh Wall, London E14 9SR. Phone: 0300 123 9123 or0800 023 4567.You can visit the FOS website at www.fos.org.uk The FOS willcontact us for you.The FOS will tell you its decision direct. Being referred to the FOS willnot affect your legal rights.If you are a business and for any reason your complaint falls outsideof the jurisdiction of the FOS then we will still respond to yourcomplaint but if we cannot sort out the differences between us youwill not be able to refer the matter to FOS. However, this will notaffect your legal rights.Details about our regulatorU K Insurance Limited is authorised by the Prudential RegulationAuthority and regulated by the Financial Conduct Authority and thePrudential Regulation Authority under registration number 202810.The Financial Conduct Authority website, which includes a register ofall regulated firms, can be visited at www.fca.org.uk, or the FinancialConduct Authority can be contacted on 0800 111 6768. Under theFinancial Services and Markets Act 2000, should the company beunable to meet all its liabilities to policyholders, compensation maybe available. Insurance advising and arranging is covered for 90% ofthe whole claim with no upper limit. For compulsory classes ofinsurance, insurance advising and arranging is covered for 100% ofthe claim, without any upper limit. Information can be obtained onrequest, or by visiting the Financial Services Compensation Schemewww.fscs.org.uk.Your right to cancelIf this cover does not meet your needs, please return all yourdocuments within 14 days of receiving them toNatWest Private Insurance, 8th Floor, Direct Line House,The Headrow, Leeds LS1 8HZWe will return any premium paid in full as long as no claims havebeen made on the policy during that time. If a claim has been madeyou will not be entitled to a refund. For cancellation after the first14 days please refer to the General conditions section of the policy.