[PDF] NatWest Welcome Account

NatWest WelcomeAccountNatWest Welcome Current Accountand NatWest Welcome MoneyTransfer AccountTerms and Conditions

Customers with DisabilitiesWe offer a range of services that may assist you withyour day-to-day banking requirements – such asliterature available in Braille, large print and on audiotape. For more information just visit natwest.com orcall us on 0800 015 4212 (Minicom 0800 917 0527).3

ContentsSectionPageIntroduction 5General Conditions 7A Conditions of General Application 7B Remote Banking Conditions 32CNatWest Welcome Debit Cardand NatWest Money TransferCard Conditions 364

Introduction(i)(ii)(iii)(iv)(v)These Terms and Conditions (the “Conditions”)form part of the contract between you and us, theNational Westminster Bank Plc (“NatWest”). Thecontract also includes the terms about interestrates and charges in our leaflet, A Guide toNatWest Welcome Accounts fees and interest.Unless otherwise specified, all Conditions apply toboth the NatWest Welcome Current Account andthe NatWest Welcome Money Transfer Account.If your address is in Scotland, Scots law applies tothe contract between you and us. If your addressis elsewhere, English law applies to the contractbetween you and us. The law which we take asthe basis for establishing relations with you priorto the conclusion of the contract is the law ofEngland (unless your address is in Scotland,in which case it will be the law of Scotland).The courts of England and Wales shall havenon-exclusive jurisdiction over any disputes arisingbetween you and us that are not resolved by othermeans (unless your address is in Scotland,in which case the courts of Scotland shall havenon-exclusive jurisdiction).We may allow you extra time to comply with yourobligations or decide not to exercise some or all ofour rights, but we can still insist on the strictapplication of any or all of our rights ata later stage.You should read these Conditions carefully andretain a copy for future reference. We can provideyou with additional or up-to-date copies of theseConditions (and any other documents which formpart of the contract between you and us) if youask us. Please call the Polish Centre of Excellence5

on 0845 246 7979. These Conditions are alsoavailable on our website natwest.com/welcomeand at our branches.(vi)(vii)(viii)(ix)Our leaflet NatWest Welcome Account – Ourcommitment to you sets out some importantpractical information on how to use your accounteffectively and safely.In these Conditions and in our leaflets A Guide toNatWest Welcome Accounts fees and interest andNatWest Welcome Account – Our commitment toyou we use the term “business day” to refer toany day from Monday to Friday (inclusive) whichis not a bank holiday.References in these Conditions to our leaflet AGuide to NatWest Welcome Accounts fees andinterest are references to that leaflet as amendedfrom time to time. We may change the termsabout interest rates and charges in that leaflet byexercising our powers under General Condition 10.These Conditions will be written in English and inPolish. In the event of any discrepancy betweenthe English and Polish versions of theseConditions, the English version will prevail.6

General ConditionsSection A: Conditions of General Application1. YOUR INFORMATION1.1 Who we are1.1.1 Your account is with the National WestminsterBank Plc.1.1.2 We are a member of The Royal Bank of ScotlandGroup (“the Group”). For information about ourgroup of companies please visit rbs.com and clickon “About Us”, or for similar enquiries pleasetelephone 0131 556 8555 or Minicom0845 900 5960 (Max call charge from a BTlandline is 8p plus up to 6p per minute. Calls fromother lines may vary. Calls may be recorded).1.2 How we use your information and who weshare it with1.2.1 Your information comprises all the details we holdabout you and your transactions, and includesinformation obtained from third parties.1.2.2 We may use and share your information withother members of the Group to help us and them:(a) assess financial and insurance risks;(b) recover debt;(c) prevent and detect crime;(d) understand our customers’ requirements;(e) develop and test products and services.1.2.3 We do not disclose your information to anyoneoutside the Group except:(a) where we have your permission; or(b) where we are required or permitted to do soby law; or(c) to credit reference and fraud preventionagencies and other companies that provide aservice to us or you; or(d) where we may transfer rights and obligationsunder this agreement; or7

(e) where you applied for a NatWest WelcomeAccount in Poland using our joint accountopening process with PKO Bank Polski.In these circumstances we will share yourinformation with PKO Bank Polski.1.2.4 We may transfer your information to othercountries on the basis that anyone to whomwe pass it provides an adequate level ofprotection. However, such information may beaccessed by law enforcement agencies and otherauthorities to prevent and detect crime andcomply with legal obligations.1.2.5 From time to time we may change the way we useyour information. Where we believe you may notreasonably expect such a change we will notifyyou personally. If you do not object to the changewithin 60 days, you consent to that change.1.2.6 If you would like a copy of the information wehold about you, please write to:Polish Centre of ExcellenceFloor 9, 1 Hardman BoulevardManchester M3 3AQ.A fee may be payable.81.3 Credit reference agencies1.3.1 We may make periodic searches at creditreference agencies and will provide informationto the Group to manage and take decisions aboutyour accounts. This may include informationabout how you manage your account includingyour account balance, credit limit and anyarrears. We will also provide this information tocredit reference agencies who may make thisinformation available to other organisations sothat they can take decisions about you, yourassociates and members of your household.This information may also be used fortracing purposes.

1.4 Fraud Prevention Agencies1.4.1 If false or inaccurate information is provided andfraud is identified or suspected, details may bepassed to fraud prevention agencies. Lawenforcement agencies may access and usethis information.1.4.2 We and other organisations may also access anduse this information to prevent fraud and moneylaundering, for example when:(a) checking applications for, and managing creditor other facilities and recovering debt;(b) checking insurance proposals and claims;(c) checking details of job applicants andemployees.1.4.3 We and other organisations that may access anduse information recorded by fraud preventionagencies, may do so from other countries.1.5 Agencies1.5.1 We can provide the names and addresses of thecredit reference and fraud prevention agencies weuse. If you would like a copy of your informationheld by them – please contact any branch.The agencies may charge a fee.2. OPENING AN ACCOUNT2.1 Availability2.1.1 Accounts are available only to individuals aged16 years or over. Accounts must not be used forbusiness purposes.2.1.2 Accounts are available only as sole personalaccounts.2.1.3 This General Condition 2.1.3 applies only to theNatWest Welcome Money Transfer Account. Youmay select a Beneficiary on this account subjectto the conditions under Section C of the GeneralConditions.9

2.1.4 NatWest Welcome Current Accounts andNatWest Welcome Money Transfer Accounts areonly available if opened in conjunction withone another.2.2 Cooling Off2.2.1 You have a period of 14 days within which tocancel your Account.2.2.2 The cancellation period mentioned in GeneralCondition 2.2.1 begins on the later of thefollowing two dates:(a) the date your account is opened; and(b) the first date on which you have receivedcopies of:● these Conditions; and● A Guide to NatWest Welcome Accounts feesand interest; and● any other documents containing contractualterms relating to your account.2.2.3 To cancel your account, you must send a writtennotice to NatWest Welcome Account Unit,Manchester CSC, 1 Hardman Boulevard,Manchester M3 3AQ.2.2.4 If you cancel your account, we will return all themoney in your account to you and any interest ithas earned, and we will not impose any extracharges. If, at your request, we have supplied youwith any services before you cancel your account,you will have to pay our charges for supplyingthose services.2.2.5 If you do not cancel your account, you will remainbound by the terms of your contract with us untilyour account is closed.3. GIVING US INSTRUCTIONS3.1 Instructions3.1.1 You authorise us to accept and act on yourinstructions, even if carrying out those instructionscreates a debt on your account.10

3.1.2 Your instructions can be given to us in writing(which must include your signature(s)), by cashmachine, by telephone, online or by any othermeans we tell you are available, such as apayment request made using the Bank’s moneytransfers service.3.1.3 Where your instructions are not in writing, we areentitled to accept and act on them if they havebeen confirmed by use of the security procedureswhich we notify you of from time to time.3.1.4 Where you give us instructions by telephone or byaccessing our website, you should authenticatethe transaction using the security proceduresmentioned in General Condition 13.3.3.1.5 In some cases, such as a Direct Debit, you mayauthorise another person to instruct us to debitmoney from your account. When this happens,we will treat each instruction from the otherperson as having been authorised by you.3.1.6 We may refuse to act on your instructions if:(a) we reasonably believe that you did not give usthe instruction; or(b) we reasonably suspect fraudulent activity; or(c) your instructions are unclear, incomplete ornot in the required form; or(d) we might act contrary to a law, regulation,code or other duty which applies to us; or(e) it would cause you to exceed any limit orrestriction which applies to your account (suchas a daily cash withdrawal limit from cashmachines); or(f) we have any other valid reason for not actingon your instructions.If we refuse to make a payment we will notify youby either letter, telephone, text message or anyother form of communication we agree, and ifpossible, give our reasons for doing so. You can11

obtain information about the refusal and, whereappropriate, our reason for refusing the payment,along with information on how to correct any errorsthat led to the refusal, by contacting one of ourbranches in person or by calling the Polish Centreof Excellence (unless a legal reason or certain otherlimited circumstances beyond our control prevent usfrom providing you with this information).3.1.7 All payment instructions will be transacted inSterling unless we specifically agree otherwise.3.1.8 In General Condition 5.4, we agree to makepayments within timescales that relate to whenwe receive your payment instructions. The timeof receipt will be the time we receive yourpayment instructions rather than the time yousend them. The Faster Payments Service permitsus to receive and process payment instructionsalmost immediately. Further information on theFaster Payments Service is contained in our leafletNatWest Welcome Account – Our commitment toyou. The following provisions do not apply to theFaster Payments Service:(a) payment instructions given on a non-businessday will be treated as received on the nextbusiness day;(b) payment instructions received after 3.30pmon a business day will be treated as receivedon the next business day or as otherwisenotified; and(c) instructions for a future dated payment will betreated as received on the day agreed forpayment. Where this is not a business day,it will be treated as received on the nextbusiness day.Where we refuse to make a payment inaccordance with your payment instructions, we12

will treat the instructions as if they had not beenreceived for the purposes of calculating paymenttimescales.3.2 Protecting Your Account3.2.1 In order to protect your account against misuse,you must:(a) keep your PIN and your other security detailssecret (except where you give your MoneyTransfer Card and PIN to a Beneficiary inaccordance with General Condition 14.6.2);and(b) tell us immediately if you think someone elsemay know any of your security details or if yoususpect unauthorised use of your account; and(c) act with reasonable care, including takingreasonable steps to prevent unauthorised useof your security details; and(d) not act fraudulently; and(e) follow the security procedures described inGeneral Conditions 13.3 and 13.4 if youoperate your account by telephone or byaccessing our website; and(f) take the steps described in General Condition14.2 if you have a NatWest Welcome DebitCard or a NatWest Welcome MoneyTransfer Card.

3.2.2 You will be responsible for all losses caused by:(a) any fraudulent activity on your part; and(b) any person acting with your authority.General Condition 8.1 sets out in greaterdetail your responsibilities for losses causedby your failure to protect your account.3.2.3 General Conditions 13.3 and 13.4 set outyour responsibility for losses caused by yourfailure to follow the security procedures foroperating your account by telephone or byaccessing our website.3.2.4 General Conditions 14.10 and 14.11 set out yourresponsibility for losses caused by the misuse ofNatWest Welcome Debit Cards and NatWestWelcome Money Transfer Cards.4. PAYMENTS INTO YOUR ACCOUNT4.1 Cash and electronic funds4.1.1 The following terms apply if cash is paid into youraccount:(a) if the cash is paid in over the counter in one ofour branches, the money will be added to yourbalance and credited to your account forinterest purposes immediately; or(b) if the cash is paid into one of our quick depositfacilities, the money will be added to yourbalance and credited to your account forinterest purposes on the next business day.4.1.2 Where we receive electronic transfers intoyour account the funds will be credited to youraccount and made available to you as soon aswe receive them.4.1.3 This General Condition 4.1.3 applies only tothe NatWest Welcome Money Transfer Account.You may not have your wage or salary paiddirectly into the account.14

4.2 Cheques4.2.1 The following terms apply when a UK Sterlingcheque, which is issued by and deposited with usor another UK bank, is paid into your account:(a) If the cheque is paid in over the counter at thebranch where you have your account, themoney will be added to your balance by thenext business day. In any other case, themoney will be added to your balance by thenext business day following the day on whichwe receive it or (if we receive it on a day whichis not a business day) by the second businessday after the day we receive it.(b) The money will be credited to your account forinterest purposes no later than two businessdays after it is added to your balance.(c) The money will be available for you to use nolater than four business days after it is addedto your balance.(d) If the bank, building society or otherorganisation that the cheque was drawn ondecides not to honour it, they will normallyexplain the reason for non-payment. We willdeduct the amount of the cheque from yourbalance no later than the end of the sixthbusiness day after it was added to yourbalance. After that, we will not deduct theamount of your cheque from your balanceunless you give your consent to our doing soor you were knowingly involved in a fraudconcerning the cheque.4.2.2 Where legal reasons require, or in certain limitedcircumstances beyond our control, the payment ofa cheque into your account may be prevented ormay take longer than the time periods set out inGeneral Condition 4.2.1.15

4.2.3 For foreign currency cheques or cheques whichare not issued by or deposited with a UK bankdifferent cheque clearing procedures and longertime periods may apply than those stated inGeneral Condition 4.2.1.4.2.4 Paying cheques into your account will always besubject to cheque clearing cycles and the rules ofany cheque clearing system(s) used by us.4.3 Interest4.3.1 We will pay interest on the daily cleared creditbalance in your account. Interest will becalculated and paid in the manner and at therates set out in A Guide to NatWest WelcomeAccounts fees and interest, which can beobtained from any branch. You can also call thePolish Centre of Excellence on 0845 246 7979,look on our website natwest.com/welcome orask our branch staff.4.3.2 We will comply with any rules made by theFinancial Services Authority which require usto notify you of the interest rate applicable toyour account.4.4 Refusal of payments into your account4.4.1 If we have a valid reason, we may refuse toaccept a payment into your account.5. PAYMENTS OUT OF YOUR ACCOUNT5.1 Withdrawals and other transactions5.1.1 If there are sufficient cleared funds in youraccount, you may carry out transactions on youraccount and withdraw money at any time.For your protection, there is a daily limit on theamount of cash you can withdraw using your cardat a cash machine.5.1.2 Cheque books are not available on the account.5.1.3 This General Condition 5.1.3 applies only to theNatWest Welcome Money Transfer Account.16

Standing Order and Direct Debit payments are notpermitted on the account.5.1.4 You may ask us to check the status of any paymentyou have instructed us to make and we will notifyyou of the outcome. This may involve us relying onanother bank, building society or organisationinvolved in processing or receiving the paymentfor information.5.2 Cancellation5.2.1 If you want us to cancel a Standing Order orDirect Debit instruction on your account, youshould advise the Polish Centre of Excellence inwriting, or by telephone (followed by writtenconfirmation). You will not be able to cancel aStanding Order or Direct Debit if you do notadvise us before we are committed to make thepayment from your account. You must include thefollowing details:(a) Standing Order – name of recipient, amountand frequency;(b) Direct Debit – name of recipient, amount andfrequency.5.3 Services and charges5.3.1 We may impose:(a) charges for the operation of your account,interest and unpaid item charges; and(b) other charges relating to your account or tothe supply of services requested by you.5.3.2 Our current service charges for the operation ofyour account and the other charges we mostfrequently impose are set out in our leaflet A Guideto NatWest Welcome Accounts fees and interest.You can also find out about our charges by callingthe Polish Centre of Excellence on 0845 246 7979,on our website natwest.com/welcome, or byasking our staff. We will tell you about the charges17

for any service not covered by the leaflet beforewe provide the service and at any time you ask.5.3.3 There may be other costs (such as taxes) imposedby third parties on your account. We may debitfrom your account the amount (if any) of any tax,duty or other charge levied on your account byany competent authority in connection with youraccount and which we may pay to such authorityon your behalf.5.4 Timescales for making payments5.4.1 (a) Where you instruct us to make a payment usingthe Faster Payments Service, the payment willnormally be credited to the payee’s accountalmost immediately (but may sometimes takeup to 2 hours), providing the payment amountis within the Faster Payments set limits. Furtherinformation on the Faster Payments Servicecan be found in our leaflet NatWest WelcomeAccount – Our commitment to you.(b) For other payments, where you instruct usto make a payment in Sterling or in Euro,we will credit the institution which holds thepayee’s account:● by the end of the third business day followingthe one on which we receive your paymentinstructions (within the meaning of GeneralCondition 3.1.8); or● for paper-based instructions, by the end ofthe fourth business day following receipt ofyour instructions.(c) For payments involving denominations otherthan Sterling or Euro to accounts held withinthe European Economic Area (EEA), we willcredit the institution which holds the payee’saccount by the end of the fourth business dayfollowing receipt of your payment instructions.18

(d) For payments outside the EEA, differentpayment timescales will apply.5.4.2 Where you instruct us to perform a currencyconversion between Euro and Sterling, we willcredit the institution which holds the payee’saccount by the end of the third business dayfollowing the one on which we receive yourpayment instructions provided that:(a) the payee’s account is held within the UK; or(b) in the case of a cross-border payment,the cross-border transfer takes place in Euro.For other currency conversions, differentexecution times will apply.6. OVERDRAFTS AND UNPAID ITEMS6.1 AvailabilityArranged overdrafts are not available on thisaccount.6.2 Unarranged overdrafts and unpaid items6.2.1 If you issue instructions for a withdrawal or otherpayment which would result in your accountbecoming overdrawn, or further overdrawn; wewill treat your instructions as an informal requestfor an unarranged overdraft. General Condition6.2.2 describes how we process your request andthe charges we make when we do so.6.2.2 If we reject your request, we will make a chargeknown as an Unpaid Item Fee.6.2.3 You will find details of the charges mentioned inthis General Condition 6.2 in A Guide to NatWestWelcome Accounts fees and interest.6.2.4 No interest will be charged on any unarrangedoverdraft which may arise on the account.6.2.5 We may cancel any Standing Order or DirectDebit on your account if it is unpaid on more thanone occasion and we reasonably think that thecleared balance on your account is unlikely to be19

sufficient to meet future payments under theStanding Order or Direct Debit.6.3 Calculating your overdraft6.3.1 To determine whether your instructions wouldresult in an unarranged overdraft, we will look atthe cleared balance on your account.6.3.2 We may disregard any credits which have notcleared when we calculate the amount of youroverdraft outstanding. If we make a paymentagainst credits which have not cleared, thisdoes not mean that we are bound to do so atother times.7. CLOSING YOUR ACCOUNT7.1 Closure by us7.1.1 We can close your account immediately if:(a) we reasonably suspect that you have given usfalse information; or(b) we reasonably suspect that your account isbeing used for an illegal purpose; or(c) you behave in a threatening or violent mannertowards our staff; or(d) you were not entitled to open your account.7.1.2 We can also close your account by giving you notless than 60 days’ prior notice.7.2 Closure by you7.2.1 You can close your account at any time for anyreason without charge, and we will forward anyexisting credit balance on your account to you,provided that:(a) you inform us in writing that you wish to closeyour account; and(b) you return all (unused) cards issued on youraccount with any cards cut once through themagnetic strip and once through the chip; and(c) you repay any money you owe to us, includingthe amount of any card transactions or other20

8.1.3 The £50 limit in General Condition 8.1.2 doesnot apply to:(a) losses where you have acted fraudulently; or(b) losses relating to a credit balance where youhave failed, intentionally or with grossnegligence, to comply with any term of ouragreement with you relating to the issue oruse of a card or security details (including theterms set out in General Condition 3.2.1); or(c) losses arising from the creation or misuse ofan overdraft on your account caused by themisuse of your card by someone whoobtained it with your consent; or(d) losses where you have authorised anotherperson to use your account.8.1.4 Unless you have acted fraudulently, you willnot be liable under General Condition 8.1.2 or,where applicable, General Condition 8.1.3, forany losses arising from the unauthorised use ofa card or security details:(a) after you have notified us in accordance withGeneral Condition 3.2.1(b); or(b) where we have not, at any time, providedyou with the appropriate means to notify usin accordance with General Condition3.2.1(b); or(c) where they have been used to make apayment for goods or services (except forfinancial services contracts) where the user ofthe card or security details does not need tobe present, for example over the telephone orinternet, provided that you notify us of suchunauthorised use without undue delay onbecoming aware of the misuse; or(d) before you have received the card orsecurity details.22

8.2 Our liability8.2.1 We will not be liable to you for any breach of(or failure to perform) our obligations where thatbreach (or failure) is due to abnormal andunforeseeable circumstances beyond our control,the consequences of which would have beenunavoidable despite all efforts to the contrary.8.2.2 We will not be liable to you for any loss sufferedin respect of a payment that you have notauthorised in accordance with General Condition3, or which has been incorrectly paid, unless younotify us without undue delay on becoming awareof the unauthorised or incorrect payment and, inany event, not later than 13 months after thedate that your account is debited. This GeneralCondition 8.2.2 will not apply if we have failed toprovide you with information about the paymentin accordance with General Condition 9.1.2.8.2.3 Where you do not supply the correct paymentdetails (for example, you provide the wrongaccount number or sort code for the payee),we will not be liable for failing to makea payment or making an incorrect payment.Where you supply information in addition tothe payment details that we ask for, we willonly be responsible for making the paymentin accordance with the payment details thatwe asked for.8.2.4 For Direct Debits in Sterling, your refund rightsunder the UK Direct Debit Scheme will continueto apply. Please see the Direct Debit section ofour leaflet NatWest Welcome Account – Ourcommitment to you for more information.8.3 Refunds8.3.1 Where we make a payment from your accountthat you have not authorised in accordance with23

General Condition 3.1 and where you havenotified us in accordance with General Condition8.2.2, we will refund the amount of theunauthorised payment and, where applicable,restore your account to the position it wouldhave been in had the unauthorised paymentnot taken place.8.3.2 We will refund to you the full amount of anypayment from your account carried out by orthrough the payee (for example, a debit cardpayment at point of sale) if the followingconditions are satisfied:(a) your authorisation to debit your account didnot specify the exact amount of the payment;(b) the amount of the payment exceeded theamount that you could reasonably haveexpected, taking into account your previousspending pattern, these Conditions and thecircumstances of the case (but not increasesthat arise as a result of exchange ratefluctuations); and(c) you request a refund within 8 weeks of thefunds being debited from your account.8.3.3 For the purposes of General Condition 8.3.2:(a) you must provide us with such information asis reasonably necessary to check whether theconditions in General Condition 8.3.2(a)and (b) have been satisfied; and(b) we will refund the full amount of the paymentor give a reason for refusing the refund within10 business days of receiving your requestfor a refund, or, where applicable, within10 business days of receiving any furtherinformation required under (a) above.8.3.4 For Direct Debits in Sterling, General Conditions8.3.2 and 8.3.3 do not apply and your refund24

ights under the UK Direct Debit Scheme willcontinue to apply. Please see the Direct Debitsection of our leaflet NatWest Welcome Account– Our commitment to you for more information.8.3.5 You will not be entitled to a refund under GeneralCondition 8.3.2 where you have given yourconsent to the payment directly to us and either:(a) we (or, where applicable, the payee) haveprovided you with information about thepayment at least 4 weeks before the duedate of the payment; or(b) information about the payment was madeavailable to you via our online bankingservice, our telephone banking service, or atany branch at least 4 weeks before the duedate of the payment.8.3.6 We are liable to you for making payments fromyour account correctly unless we can prove thatthe institution which holds the payee’s accountreceived the payment in accordance withthe timescales set out in General Conditions5.4.1 and 5.4.2. If we are liable, we will withoutundue delay refund the amount of the unpaidpayment or defective payment and, whereapplicable, restore your account to the positionit would have been in had the error nottaken place.9. COMMUNICATIONS9.1 Bank statements9.1.1 We will provide you with statements showing allamounts added to or taken from your accountsince the previous statement.9.1.2 Statements will include the following informationrelating to payments, where relevant:(a) information identifying the transaction andthe payee (where you have made the25

payment) or the payer (where you arereceiving the payment);(b) the payment amount in the currency in whichyour account was debited or credited;(c) where you are making the payment,any exchange rates used by us and theamount of the payment after applying theexchange rates;(d) where you are receiving the payment, anyexchange rates used by us and the amountof the payment before applying the exchangerates;(e) the amount and, where applicable,a breakdown of any charges or interestpayable by you;(f) where applicable, the date of receipt of yourpayment instructions; and(g) the date on which the funds were debitedfrom or credited to your account.This information will appear in your statementand may also be made available to you atleast monthly via our online banking service,or at branches (for branch-based accounts),or by calling our telephone banking serviceor at your request.9.1.3 You should read these statements, and tell us assoon as possible if you believe there is anincorrect entry in any statement.

9.2 Other communications9.2.1 When we communicate with you by telephone,we may record the call to ensure that we providea good service and that we follow yourinstructions correctly.9.2.2 All communications from us to you (including thedocuments containing the terms of the contractbetween you and us) will be in English.In addition, we will provide communications inPolish wherever possible. If any discrepancyarises between the English and Polishcommunications, the English version will prevail.9.2.3 If your name, address, telephone number oremail address changes, you must notify us.If you notify us by telephone, we may ask youto confirm the change in writing.10. CHANGES TO THE AGREEMENT10.1 Changes to the agreement and charges10.1.1 If we have a valid reason for doing so, we maychange the terms of our agreement with you bynotifying you personally not less than 60 daysbefore the change comes into effect.10.1.2 We may introduce new charges on your accountor change the amount of any charges whichalready apply to your account by notifying youpersonally not less than 60 days before thechange comes into effect.10.2 Copies of the Conditions10.2.1 If we make a major change or a lot of minorchanges in any one year, we will give you acopy of the new Conditions or a summary of thechanges. You can also request a copy of theConditions at any time by calling the PolishCentre of Excellence on 0845 246 7979.27

10.3 Changes to interest rates and exchange rates10.3.1 We may change the interest rates which applyto your account for any of the following reasons:(a) to enable us to respond proportionately to achange in the Bank of England’s base rate;(b) to enable us to respond proportionately tochanges in the interest rates paid or chargedby other banks and financial institutions onpersonal current and savings accounts;(c) to reflect changes in the costs we reasonablyincur in providing your account;(d) to reflect changes in the law or a decision byan ombudsman;(e) to enable us to meet changed regulatoryrequirements;(f) to reflect changes in any codes of practice towhich we subscribe.10.3.2 We may also change the interest rates whichapply to your account for any other valid reason.10.3.3 We may also change the interest rates whichapply to your account by notifying youpersonally not less than 60 days before thechange takes effect.10.3.4 If we change interest rates under GeneralConditions 10.3.2 or 10.3.3, then our noticewill identify the term under which we are makingthe change.10.3.5 We will give you notice of any change we makeunder General Conditions 10.3.1 or 10.3.2as follows:(a) where we are changing the interest rates wepay on credit balances in a way that is to youradvantage, we will give you notice of thechange either before the change comes intoeffect or at the earliest opportunity afterwards;(b) where we are changing the interest rates we28

pay on credit balances in a way that is toyour disadvantage, we will notify youpersonally not less than 60 days before thechange comes into effect.10.3.6 We will give you notice under General Condition10.3.5(a) by advertising the change in at leastthree national daily newspapers and on ourwebsite natwest.com/welcome. Where thechange applies to branch based accounts,we will also display a notice of the change inour branches.10.3.7 Our exchange rates are based on a referencerate which is our prevailing rate for the day.The reference rate is published atwww.natwest.com/tools/personal/currency_rates/default.asp. We may changeour exchange rates immediately and withoutnotice to you where such changes reflecta change in the reference rate or where thechange is more favourable to you.10.4 Your rights when changes are made10.4.1 If we give you notice of:(a) a change in the terms of our agreement withyou under General Condition 10.1.1;(b) the introduction of a new charge or a changein the amount of any existing charge underGeneral Condition 10.1.2; or29

(c) a change in interest rates under GeneralConditions 10.3.2 or 10.3.3, then either fora period of 60 days from the date of ournotice, or until the effective date of thechange, whichever is the later, you have theright to switch or close your account withoutloss of interest or any additional charges.10.4.2 Your rights under General Condition 10.4.1 willnot be affected by any other Conditions in thisagreement which would otherwise prevent youclosing your account or closing it without lossof interest or any additional charges.11. TRANSFERRING RIGHTS OR OBLIGATIONSUNDER THIS AGREEMENT11.1 We may transfer, assign, or pass our rights orobligations under this agreement or arrange forany other person or organisation (a “transferee”)to carry out our rights or obligations under thisagreement. We will only do this if:(a) the transferee agrees to exercise thetransferred rights and perform the transferredobligations in accordance with a statementof policy which we approve before thetransfer; and(b) we reasonably think that the policy describedin the statement will ensure that you are noless favourably treated after the transfer thanyou were beforehand.12. COMPLAINTS12.1 If you wish to complain about any of ourproducts or services, we have proceduresdesigned to resolve your complaint effectively.We can give you a leaflet describing thoseprocedures if you ask for it at any of ourbranches or if you make a request by telephoneor you can look on our website natwest.com30

13. PKO BANK POLSKI JOINT ACCOUNT OPENING13.1 If you applied using our joint account openingprocess with PKO Bank Polski, you can depositfunds up to a maximum of £10,000 in youraccount prior to your arrival in the UK.The total balance of deposits in your NatWestWelcome Current Account and NatWestWelcome Money Transfer Account together mustnot exceed £10,000.13.2 The deposit outlined in General Condition 13.1may only be made by bank transfer from Poland.13.3 You cannot access the account or the depositoutlined in General Condition 13.1 until you arrivein the UK and notify us of your UK address.13.4 If you do not come to the UK for any reason andyou have made a deposit as outlined in GeneralCondition 13.1 you must provide us with writtenconfirmation that the deposit is to be returnedand the account is to be closed before we canact on your instructions.13.5 A deposit which has to be returned can only bereturned to the bank account in Poland fromwhich it came.13.6 The return of the deposit may incur a chargewhich will be deducted from the deposit balance.For details of such charges please contact thePolish Centre of Excellence on 0845 246 7979.13.7 Due to currency fluctuations the amount ofdeposit returned may be less than the initialamount deposited under General Condition 13.1.31

Section B: Remote Banking Conditions14.1 Introduction14.1.1 This Section applies to you if we have agreedthat you may use our telephone and onlinebanking services, which allow you to operateyour account by telephone or by accessing ourwebsite. Separate conditions apply if you areaccessing the Bank’s money transfer service byway of phone or by way of mobile banking usingthe International Money Transfers Service.Please refer to the NatWest Welcome Accountand NatWest NRI Welcome Account free moneytransfer service conditions.14.1.2 The General Conditions in this Section explainyour rights and responsibilities and those ofNational Westminster Bank Plc regarding theuse of the NatWest telephone and onlinebanking services.14.1.3 If you do not hold a NatWest credit card, theConditions which relate to credit cards will notapply to you.14.2 Definitions14.2.1 In this General Condition 14:“We”, “Us”, “Our” meansNational Westminster Bank Plc.“You”, “Your” for current and savings accountsmeans the customer who has an account(s) withus on which the Service is available.“Security Details” means the identifying words,codes and numbers agreed between you and usthat are used in the security procedure.“Service” means the NatWest telephone andonline banking services when accessed using thetelephone or internet.32

14.3 Authority14.3.1 You authorise us to accept and act on yourinstructions and to pay to and from youraccount(s) the amounts involved when thetransaction has been authenticated by the use ofthe security procedure we require you to follow.14.4 Security Procedure14.4.1 You must keep your Security Details secret andtake all reasonable precautions to preventunauthorised or fraudulent use of them.14.4.2 You must not disclose your Security Details toany other person or record your Security Detailsin any way that may result in them becomingknown to another person.14.4.3 Please note that after initial registration orenrolment we will never contact you, or askanyone to do so on our behalf, with a request todisclose your Security Details in full. If youreceive any such request from anyone (even ifthey are using our name and logo and appear tobe genuine) then it is likely to be fraudulent andyou must not supply your Security Details tothem in any circumstances. You should reportany such requests to us immediately.14.4.4 Where a transaction on the account is confirmedby use of the Security Details and the Servicebut you subsequently show that the transactionwas not authorised by you, you will not be liablefor that transaction provided you have kept yourSecurity Details secret, you have acted withreasonable care and in accordance with theseConditions, and you have not acted fraudulently.14.4.5 If you suspect someone knows your SecurityDetails you must contact us immediately. If youfail to do so, you will be liable for anyunauthorised payments on your account33

confirmed by use of the Security Details (as setout in General Condition 8.1).14.4.6 You will be responsible for all instructions givenby you or anyone acting with your authoritybetween the time you pass the securityprocedure and the time you exit from theService. In your own interests, you should notleave the device you are using to access theService unattended while you are still loggedonto our website.14.4.7 Telephone calls may be recorded.14.5 Transactions14.5.1 Banking instructions received through the Servicefor your NatWest Welcome Current Account andNatWest Welcome Money Transfer Account onany business day will normally be processed thatday. (You will be advised at the time you sendthe instruction if the instruction cannot beprocessed that day but will be processed thenext business day.)14.5.2 You are responsible for all transactions carriedout using the Service and for repayment of anydebt that arises from use of the Service.14.6 Charges14.6.1 We reserve the right to charge you and you agreeto pay the charges which apply when you use theService or any part of it.14.7 Availability of the Service14.7.1 While we will make reasonable efforts to providethe Service, we will not be liable for any failureto provide the Service, in part or full, for anycause that is beyond our reasonable control.This includes, in particular, any suspension ofthe Service resulting from maintenance andupgrades to our systems or the systems of anyparty used to provide the Service.34

14.8 Variation/Termination of the Service14.8.1 We reserve the right to change the Service fromtime to time and shall give you notice of anymaterial changes in accordance with GeneralCondition 10.14.8.2 We may suspend, withdraw or restrict the use ofthe Service or any part of the Service where:(a) we have reasonable grounds to suspect thatyour Security Details have not been keptsafe; or(b) we have reasonable grounds to suspectunauthorised or fraudulent use of yourSecurity Details; or(c) as a result of a change in the way youoperate your account or in your financialcircumstances, we have reasonable groundsto believe that you may have difficulty inmeeting your commitments; or(d) we consider it appropriate for your protection.Unless we are unable to contact you or there is alegal reason or other circumstances beyond ourcontrol preventing us from doing so, we willnotify you personally before taking this actionand provide our reasons for doing so. If we areunable to contact you beforehand, wherepossible we will notify you and give our reasonsafterwards.14.8.3 You may terminate your subscription to theService by notifying us. The notification will notbe effective until we receive it.35

Section C: NatWest Welcome Debit Card and NatWestWelcome Money Transfer Card Conditions15.1 Introduction15.1.1 This Section applies to you if you have aNatWest Welcome Debit Card (the “Debit Card”)or a NatWest Welcome Money Transfer Card(the “Money Transfer Card”)15.1.2 The General Conditions in this Section apply toNatWest Welcome Debit Cards and NatWestWelcome Money Transfer Cards, except forthose General Conditions which are stated toapply only to NatWest Welcome Debit Cards orNatWest Welcome Money Transfer Cards.15.1.3 In this General Condition 15:“Beneficiary” means the sole close friend orrelative to whom you may give your MoneyTransfer Card.“card” means any card we produce for use onthe NatWest Welcome Current Account and theNatWest Welcome Money Transfer Accountincluding the Debit Card and the MoneyTransfer Card.“transaction” means any payment made orcash withdrawn using the card and/or cardnumber and/or PIN.15.2 Important Notices15.2.1 If your card is lost or stolen, or you suspect thatsomeone knows your PIN, you must phone uson 0870 600 0459 or 0161 931 9668 (or+44 1423 700 545 from abroad). Minicomusers please call 0800 404 6161. If you areunable to communicate in any other way, youmust write immediately to your branch or toNatWest Card Loss Centre, PO Box 700,Central House, Otley Road, Harrogate,North Yorkshire HG3 1XH.36

15.2.2 You (and any Beneficiary where applicable) must:(a) sign your card when you receive it; and(b) keep your card secure at all times and notallow any other person to use it; and(c) on receiving your PIN advice slip memoriseyour PIN and then immediately destroy yourPIN advice slip; and(d) never write down your PIN in any way whichcould be understood by someone else.Failure to follow the above procedures may affectyour liability for unauthorised payments, as setout in General Condition 8.15.3 Using your card15.3.1 You may use your card along with your PIN toobtain cash (up to the daily cash withdrawallimit subject to there being cleared funds in youraccount) from any cash machine which weadvise will accept your card.15.3.2 We will advise you of the daily cash withdrawal limit(this may include the value of other transactionscarried out at cash machines, details of which willbe advised to you from time to time) and we mayadjust the limit from time to time. This limit appliesto both domestic and international withdrawals.15.3.3 This General Condition 15.3.3 applies only to theDebit Card. You can use your card to makepurchases from retailers or suppliers of services if:(a) your card displays the Maestro logo and theretailer displays that logo; or(b) your card displays the Visa Debit logo andthe retailer displays either the Visa or the VisaDebit logo.15.3.4 This General Condition 15.3.4 applies only tothe Debit Card. If your card displays the VisaDebit logo, you may use it to obtain cash (upto the daily limit) over the counter at any bank,bureau de change or any other financial37

institution displaying the Visa logo. Details of thelimit are available on request from your branch.15.3.5 This General Condition 15.3.5 applies only tothe Debit Card. This card does not have acheque guarantee function and cannot be usedto guarantee payments made using the card.15.3.6 This General Condition 15.3.6 applies only to theDebit Card. If by using your card you instruct usto debit your account where there are insufficientfunds available to cover the debit, we will treatyour instruction as an informal request for anunarranged overdraft, and the provisions set outin General Condition 6 will apply.15.3.7 This General Condition 15.3.7 only applies tothe Money Transfer Card. This card does nothave a cheque guarantee function and may onlybe used to withdraw available funds from theNatWest Welcome Money Transfer Account viaa cash machine.15.3.8 Transactions carried out using your card willnormally be applied to your account on the daythe transaction is carried out or on the nextbusiness day.15.3.9 On each business day, any available funds onyour account will be used to pay any transactionnotified to us since the previous business daybefore they will be used to pay any other debitfrom your account.15.3.10 When there is a transaction in a foreign currencyon your account, we will convert it into sterlingat our then current exchange rate.15.3.11 You must pay all amounts charged to youraccount by your card (even when the details onthe sales voucher are wrong or where no salesvoucher is signed) if it is clear that you or anyBeneficiary has authorised the transaction.38

15.3.12 When we receive an acceptable refundvoucher we will pay the amount of the refundto your account.15.3.13 You (or any Beneficiary) must not useyour card:(a) before or after the period for which your cardis valid; or(b) after we have notified you that we havesuspended, withdrawn or restricted the useof your card under General Condition15.3.15; or(c) after we have demanded that you return yourcard to us, or we (or someone acting for us)have kept your card, under General Condition15.3.16; or(d) if we receive notice of the loss, theft orpossible misuse of your card under GeneralCondition 15.3.17; or(e) if your right to use your card is ended underGeneral Condition 15.9.1.15.3.14 When we issue you with a replacement card, wemay issue it under a different card scheme fromthe one which applies to your previous card (forexample, we may replace a card issued underthe Maestro scheme with one issued under theVisa scheme). We will only do this if wereasonably believe that the facilities offered by acard issued under the new scheme will, onbalance, be as good as, or better than, thoseoffered by your previous card.15.3.15 We may suspend, withdraw or restrict the use ofyour card for any of the following reasons:(a) we have reasonable grounds to suspect thatyour card details have not been kept safe; or(b) we have reasonable grounds to suspect39

40unauthorised or fraudulent use of yourcard; or(c) as a result of a change in the way youoperate your account or in your financialcircumstances, we have reasonablegrounds to believe that you may havedifficulty in meeting your commitments; or(d) you have broken any term of the contractbetween you and us; or(e) we have sent you a replacement card; or(f) we consider it appropriate for yourprotection.Unless we are unable to contact you or there isa legal reason or other circumstances beyondour control preventing us from doing so, we willnotify you personally before taking this actionand provide our reasons for doing so. If we areunable to contact you beforehand, wherepossible we will notify you and give ourreasons afterwards.15.3.16 Your card remains our property. At any timewhen General Condition 15.3.15 allows us tosuspend, withdraw or restrict the use of yourcard, we may instead give you personal noticedemanding that you return your card to us.If we do this, then:(a) you must return your card to us immediately,cut once through the magnetic strip and oncethrough the chip; and(b) we, or anyone acting for us, may keepyour card if you try to use it.15.3.17 Once we receive notice of the loss, theft orpossible misuse of your card, we will cancelyour card. If your card is then found, you mustnot use it. You must return it to us immediately(cut once through the magnetic strip and oncethrough the chip).

15.3.18 In relation to the Debit Card, we will not beliable if any party refuses to let you pay orwithdraw cash using your card. In relation tothe Money Transfer Card, we will not be liableif any party refuses to let you or anyBeneficiary withdraw cash using the card.15.3.19 By inserting your card in the card reader deviceprovided and keying in your PIN, you may useyour card and PIN to authenticate transactionsfor which you have given instructions in abranch or at a retail outlet in the case of theDebit Card.15.4 Authorisation15.4.1 This General Condition 15.4.1 applies only tothe Debit Card. A retailer or supplier of servicesmay ask us for authorisation before acceptingpayment by your card. We may decide not togive authorisation if:(a) your card has been reported as lost orstolen, or we have reason to suspect it is lostor stolen; or(b) you or any Beneficiary have broken theseConditions; or(c) taking account of all other transactions wehave authorised, including those not yetcharged to your account, there areinsufficient funds available in your account.15.4.2 Once you have carried out a transaction usingyour card you cannot ask us to stop thattransaction. However, we will cancel atransaction that has been authorised but notpaid if we receive satisfactory evidence of thetransaction being cancelled.15.5 Charges15.5.1 You will have to pay charges if you use your cardin certain ways as detailed in our leaflet A Guideto NatWest Welcome Accounts fees and interest.41

4215.6 Beneficiary15.6.1 This General Condition 15.6 applies only to theMoney Transfer Card.15.6.2 You may issue your Money Transfer Card andPIN to a chosen Beneficiary. You are responsiblefor ensuring that any Beneficiary complies withthese Conditions and you will have to pay for alltransactions carried out using the Money TransferCard by both you and the Beneficiary, includingthose charged to your account after the MoneyTransfer Card has been returned to us.15.6.3 You authorise us to pass information to anyBeneficiary. This information will include, but willnot be restricted to, details of your account.15.7 Additional cardholder(s)15.7.1 You may ask us to issue a card and PIN tosomeone else who is specially authorised to acton your behalf (for example, a person actingunder a Power of Attorney given by you).If we agree to do this, you are responsible forensuring that any additional cardholder(s)complies with these Conditions and you will haveto pay for all transactions carried out using theadditional card(s), including those charged toyour account after the additional card(s) hasbeen returned to us.15.7.2 You authorise us to pass information to anyadditional cardholder(s). This information willinclude, but will not be restricted to, details ofyour account.15.7.3 These Terms and Conditions where relevant alsoapply to any additional cardholder(s).15.8 Passing information to third parties15.8.1 You authorise us to give any appropriate thirdparty any relevant information:(a) in connection with the loss, theft or possible

misuse of your card or PIN; or(b) in order for us to meet our obligations as amember of the Maestro or Visa card schemes.15.9 Ending the use of your card15.9.1 If your account is closed then you will not beentitled to use your card. In addition:(a) You will not be entitled to use your card if youreceive an instruction from us not to make anyfurther withdrawals on your account.15.9.2 You may end your use of your card (and the useof your card by any Beneficiary) at any time bytelling us in writing and returning your card(s) tous immediately (cut once through the magneticstrip and once through the chip).15.9.3 If your use of the card (or the use of the card byany Beneficiary) is ended, you remain responsiblefor all transactions carried out with the card(s).15.10 Your Liability – Debit Card15.10.1 This General Condition 15 .10 applies only tothe Debit Card.15.10.2 The following terms apply where losses arecaused by the misuse of your card:(a) Unless you have acted fraudulently, youwill not be responsible for any losses whichresult from:● the misuse of your card before it cameinto your possession; or● the misuse of your card after you have toldus that it is lost or stolen or that someoneelse knows your PIN; or● someone else using your card or carddetails without your authority to make apayment where the cardholder does notneed to be present, provided that younotify us of such use without undue delayon becoming aware of the misuse; or43

44● the unauthorised use of your card where wehave not, at any time, provided you withthe appropriate means to make notificationunder General Condition 3.2.1(b).(b) In other circumstances and subject to GeneralCondition 8, you will be responsible for:● all losses caused by the misuse of yourcard by someone who obtained it with yourconsent; or● losses of up to £50 resulting from thecreation or misuse of an overdraft on youraccount caused by the misuse of your cardwhile it is out of your possession; or● losses which result from the withdrawalof a credit balance from your accountcaused by any misuse of your card whichis a consequence of your fraud or grossnegligence.15.11 Your Liability – Money Transfer Card15.11.1 This General Condition 15.11 applies only to theMoney Transfer Card.15.11.2 The following terms apply where losses arecaused by the misuse of your card:(a) Unless you have acted fraudulently, youwill not be responsible for any losses whichresult from:● the misuse of your card before it came intoyour possession; or● the misuse of your card after you have toldus that it is lost or stolen or that someoneelse knows your PIN; or● the unauthorised use of your card wherewe have not, at any time, provided you withthe appropriate means to make notificationunder General Condition 3.2.1(b).(b) In other circumstances and subject to GeneralCondition 8, you will be responsible for:

● all losses caused by the misuse of yourcard by someone who obtained it with yourconsent; or● losses which result from the withdrawal ofa credit balance from your account causedby any misuse of your card which isa consequence of your fraud or grossnegligence; or● losses arising from misuse of your cardwhere you do not use reasonable care tosend the Money Transfer Card and PIN tothe Beneficiary. For example where youpost the card and PIN together to theBeneficiary and these are stolen duringtransportation.Our main business is banking and financial services.We will provide you with banking services in accordancewith the terms which apply to your account (whichinclude these Conditions).We are authorised and regulated by the FinancialServices Authority. We are entered on the FinancialServices Authority’s Register and our registration numberis 121878.We are a member of the Financial Ombudsman Service.If you make a complaint, and are not satisfied with thefinal response we give under our internal complaintsprocedure, you can ask for the complaint to be referredto the Ombudsman. You can find out more about theFinancial Ombudsman Service in a leaflet available fromany branch or by telephoning us on 0800 015 5035.Alternatively, you can contact the FinancialOmbudsman Service by writing to South Quay Plaza,183 Marsh Wall, London E14 9SR or by telephoning on0845 080 1800. Details are also available from the45

website of the Financial Ombudsman Service,http://www.financial-ombudsman.org.ukNatWest is a member of the Financial ServicesCompensation Scheme (FSCS). The Scheme can paycompensation to customers if they are eligible and aregulated firm is unable to pay claims against it, usuallyif the firm stops trading or is insolvent. Maximumcompensation limits apply depending on the type ofclaim. For deposits that are held in a bank or buildingsociety in the UK, the scheme will cover up to thegreater of £50,000 or €50,000 per person. Deposits inall currencies are treated the same. Most depositors,including individuals and small firms, are covered. Mostretail consumers (this includes private individuals andsome small businesses) are eligible under the Scheme.For further information on the conditions governingcompensation and details on how to apply please referto the FSCS at www.fscs.org.uk46

Registered Office: 135 Bishopsgate, London EC2M 3URRegistered Number: 929027, EnglandNWB45250 November 2009