[PDF] NatWest Welcome Account

General Condition 3.1 and where you havenotified us in accordance with General Condition8.2.2, we will refund the amount of theunauthorised payment and, where applicable,restore your account to the position it wouldhave been in had the unauthorised paymentnot taken place.8.3.2 We will refund to you the full amount of anypayment from your account carried out by orthrough the payee (for example, a debit cardpayment at point of sale) if the followingconditions are satisfied:(a) your authorisation to debit your account didnot specify the exact amount of the payment;(b) the amount of the payment exceeded theamount that you could reasonably haveexpected, taking into account your previousspending pattern, these Conditions and thecircumstances of the case (but not increasesthat arise as a result of exchange ratefluctuations); and(c) you request a refund within 8 weeks of thefunds being debited from your account.8.3.3 For the purposes of General Condition 8.3.2:(a) you must provide us with such information asis reasonably necessary to check whether theconditions in General Condition 8.3.2(a)and (b) have been satisfied; and(b) we will refund the full amount of the paymentor give a reason for refusing the refund within10 business days of receiving your requestfor a refund, or, where applicable, within10 business days of receiving any furtherinformation required under (a) above.8.3.4 For Direct Debits in Sterling, General Conditions8.3.2 and 8.3.3 do not apply and your refund24