Information systems and organisational issues

Routines, Business Processes, and FirmsOrganizational politicsAll organizations arecomposed of individualroutines and behaviors,a collection of whichmake up a businessprocess. A collection ofbusiness processesmake up the businessfirm. New informationsystem applicationsrequire that individualroutines and businessprocesses change toachieve high levels oforganizationalperformance.• Divergent viewpoints lead to politicalstruggle, competition, and conflict• Political resistance greatly hampersorganizational changeFIGURE 3-413 © Prentice Hall 2011 3-1314 © Prentice Hall 2011 3-14Organizational cultureOrganizational environments:• Encompasses set of assumptions that define goaland product•What products the organization should produce•How and where it should be produced•For whom the products should be produced•May be powerful unifying force as well as restrainton change• Organizations and environments have a reciprocalrelationship• Organizations are open to, and dependent on, thesocial and physical environment• Organizations can influence their environments• Environments generally change faster thanorganizations• Information systems can be an instrument ofenvironmental scanning, act as a lens15 © Prentice Hall 2011 3-1516 © Prentice Hall 2011 3-16