+ CIL 55 - Customer Online - Thales Group

THALES AVIONICS SA18 avenue du Maréchal Juin - BP 4992362 Meudon-la-Forêt CedexFranceTél. : +33 (0)1 39 45 50 00Fax : +33 (0)1 39 45 50 30www.thalesgroup.comCUSTOMER INFORMATION LETTER N° 55Ind: 02 - May 10th, 2012Standard Exchange Procedure for MEGHAS Avionics SuiteDear Customer,The purpose of this Customer Information Letter (CIL) is to provide Customers with a set ofinformation to be used in the frame of the MEGHAS Avionics suite.This document is applicable to EUROCOPTER helicopter range equipped with complete or part ofthe MEGHAS avionics suite including the following equipment:EQUIPMENTVEMDCADSMD45HSMD68 CVNICPRCUFCDMADU 3000ADU 3200RACKTEMPERATURE PROBESKID INDICATORTHALES P/NB19030xxxx / B35000xxxxC19243xxxxC19209xxxx / C19267xxxxC19283xxxxC19253xx / C19269xxC19254xx / C19270xxC19252xxxxC17027AA01 / CA01 / DA01C17133AA01 / BA01C12847xx / C13077xxC16196ABC19258AAYours faithfully,THALESAvionics Division (DAV)Avionics Services WorldwideTHALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 1 of 6

CUSTOMER INFORMATION LETTER N° 55Ind: 02 - May 10th, 20121. GeneralThis document introduces:- Generic Email addresses to contact Thales helicopter technical support- Logistical process for skid indicator and temperature probe- A reminder about use of the standard exchange service for in-service fleet only- A S/E form taking into account the two types of helicopter warranty and the S/E cancellation clause- A S/E procedure (new AOG partner name, PO number)2. ContactsFor technical request on MEGHAS avionics, two generic Email addresses are available:- Europe / Middle East / Africa: technicaline.hel@fr.thalesgroup.com- Asia: helisupport@asia.thalesgroup.com3. Skid indicator and Temperature probeA. Skid indicator P/N C19258AASkid indicator is fitted on each SMD45 in PFD position.Take care to remove the skid indicator when you remove SMD45 for repair or standardexchange. Skid indicator is not part of the SMD45 equipment.Don't send back the unserviceable skid indicator to Thales following a request. This equipment isavailable only on spare sale basis and can be scrapped on site.B. Temperature probe P/N C16196ABDon't send back the unserviceable temperature probe to Thales following a request. Thisequipment is available only on spare sale basis and can be scrapped on site.4. Use of the standard exchange serviceThe standard exchange (S/E) service is exclusively dedicated to support the In-Service fleetwhen the helicopter has been delivered to the end user.THALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 2

CUSTOMER INFORMATION LETTER N° 55Ind: 02 - May 10th, 20125. New Standard Exchange FormA. New Standard Exchange formFor copy purpose, the new standard exchange (S/E) form is available at the end of this document.B. Warranty information(1) Helicopter warrantyThe new S/E form integrates in the area "Payment" the two types of helicopter warranty: 2years or 3 years.According to the initial warranty at delivery to the end user by the helicopter manufacturer, thecustomer must select one of the two warranty types.If nothing is filled in, a two years type warranty will be systematically considered.(2) Helicopter data - Flight hoursThis information allows to check the full helicopter warranty conditions: 2 years / 1 000 flighthours or 3 years / 500 flight hours and the applicability of the MEGHAS warranty.Helicopter data (type, S/N, delivery date as new and flight hours) are mandatory.Absence of these helicopter data will lead to a warranty rejection.C. Title of property – Return of core units – ReminderThe “Title of property” area is a summary of the contractual rules for transfer of property betweenThales and the Customer.The transfer of property is done when Thales receives the unserviceable unit. Until this return, theshipped serviceable equipment remains property of Thales.The unserviceable unit must be sending back to Thales within 20 days since reception of theserviceable unit.This lead-time aims to allow availability of serviceable units in stock to provide AOG services to ourcustomers.A particular focus is made on the contractual penalties applicable for late return of theunserviceable units. These penalties can reach the AOG spare price when the delay exceeds 60days.A cancellation clause to be applied for cancelled S/E order is added.THALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 3

CUSTOMER INFORMATION LETTER N° 55Ind: 02 - May 10th, 20126. Standard Exchange ProcedureA. Transmission of a Standard Exchange request(1) GeneralEach Standard Exchange (S/E) request shall be addressed to OEMS Services offices.Area Phone Fax AOG e-mailEurope, MiddleEast, Africa+ 33 1 49 75 45 73 + 33 1 49 75 45 74 aog@oemservices.aeroNorth & SouthAmerica+ 1 732 494 1011 + 1 732 494 1012 meghas.aog@us.thalesgroup.comAsia, Pacific + 65 6542 20 55 + 65 6542 30 55 aog.asia@oemservices.aero(2) S/E form – Customer's liabilityThe S/E form is:- Included in the CIL-55 printable from the Helicopter World of the Thales Group / Aerospaceweb site: https://www1.online.thalesgroup.com/aerospace/helicopter/focus_aog.php- Available on Customer request at the following address: technicaline.hel@fr.thalesgroup.comThis document aims to constitute the Purchase Order (PO) and the contractual link betweenthe Customer and Thales.The customer S/E Request Form is transmitted to OEMS Services by fax or by Email to theone of the three OEMS sites that correspond to the customer's geographical area.Each S/E request form must fulfill with mandatory data as follows:- Customer identification & Customer signature & Purchase order (PO) number- Type & S/N of the helicopter- Helicopter delivery date & flight hours- P/N & S/N of the unserviceable unit- P/N of helicopter configuration file when applicable- Conditions of removal with failure description as a minimum- Shipping address and contact at destinationTHALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 4

CUSTOMER INFORMATION LETTER N° 55Ind: 02 - May 10th, 2012If the S/E form is not compliant with the required mandatory data, warranty claim can berejected and until further information provided by the customer on OEMS Services request, theS/E request will be kept pending.B. S/E request management by OEMS ServicesFor each request received, OEMS will assign a tracking number that will be used as an additionalidentification to the customer PO for all interchanges between the customer, Thales and OEMSServices.C. S/E request acknowledgement by OEMS ServicesOEMS acknowledges the customer request within 4 hours following receipt of the request.Basically, the P/N of the equipment to be delivered is the same that the unserviceable equipmentP/N. In specific cases, Thales can propose an alternate P/N to reach the customer need.D. Logistic delivery by OEMS ServicesThe equipment is to be ready for shipment within 24 hours, from the OEMS site corresponding tothe geographical region of the customer. If necessary, OEMS Paris will initiate the delivery andnotify the relevant OEMS site to proceed.Delivery conditions are FCA Paris / Singapore / New York.For under warranty S/E, delivery conditions are DDU Paris / Singapore / New York.E. Unserviceable unit return – Customer's liabilityThe customer sends back to Thales the unserviceable equipment at its own costs on DDU conditionwhatever the warranty status.The unserviceable unit has to be returned within twenty (20) days from the delivery of theserviceable unit.The customer shall return the equipment to OEMS Services, at the address corresponding to hisgeographical region.AreaEurope, MiddleEast, AfricaNorth & SouthAmericaAsia, PacificAddressOEMS Services - Orly Airport - Zone des Guyards17 rue Hélène Boucher91200 ATHIS MONS - FRANCEOEMS Services C/O THALES AVIONICS Inc.641 Industry DriveSEATTLE, WA 98188 - USAOEMS Services C/O THALES AVIONICS Asia Pte Ltd21 Changi North Rise, Singapore 498788Attention: OEMS TeamTHALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 5

STANDARD EXCHANGE REQUEST / PURCHASE ORDERFrom: Fax: Tel:Name:………………………..…..Signature:………………………..…..P/O:.......................................To: THALES AOG Services Fax: Tel:CUSTOMER IDENTIFICATION / FAULTY UNIT:Customer:Type of faulty Equipment:PART TO BE FILLED BY CUSTOMEREquipment P/N:………………………….. …………………………... ……………………………Configuration file PN (only if applicable):Helicopter type:……………………………………………………………………………………….CONDITIONS OF REMOVAL (circle right status or fill in when require)Date:………………..……………..Equipment S/N:………………………...Helicopter serial n°:……………………………..On Ground In flight Permanent Intermittent At each flight: Y or N Access to maintenance: Y or NMessage displayed:Failure codes:Failure description:SERVICE PRICEPAYMENT: Warranty Claim Type of helicopterwarranty………………………….Helicopter in-service date:…………………………. 2 years warrantyAs per Incoterms of the ICC in the latest edition, delivery FCAParis, Edison or SingaporeDate of removal:…………………………. 3 years warrantyHelicopter flight hours:………………………... Credit Card Type of Card:…………… …………………………. Date of validity:…………….N°:………………………..…………………………. Bank transfer Transfer swift n°: ………. ………………………….SHIPPING INSTRUCTIONS:Ship to:…………………………………………………………………………………………………………………………Special instructions:……………………………………………………C/O at destination:…………………………………………………………………………………………………………………………… ………………………… ………………………………TITLE OF PROPERTY:Title to the product delivered by the Agency to the Operator whether through the Consignment Stock or the Standard Exchange Service provided byTHALES shall be exchanged against the unserviceable exchange product returned by the Agency to THALES. Such exchange of property shall occurconcomitantly as follows: Upon receipt of the unserviceable exchange product by THALES in the event such product is determined not to be BER(Beyond Economical Repair); for unserviceable exchange product determined to be BER: upon issue by THALES of an invoice, and full payment bythe Agency, amounting to: (i) sixty-five percent (65%) of the AOG Spare Unit Price for in-warranty cases, and (ii) for out-of-warranty cases, thebalance between sixty-five percent (65%) of the AOG Spare Unit Price and the Standard Exchange Flat Rate already invoiced. The unserviceableunit is to be returned to the related SAVE GIE site within twenty (20) days from the delivery of the serviceable unit. If case of late return.THALES reserves the right to invoice a penalty fee of 0.5% AOG Spare Unit Price per day, with a minimum of 10 days invoiced. The Customercertifies that the unserviceable unit is its full property, free of any security interest, loan or other encumbrance whatsoever. In case of warranty refusaldue to misuse, the Catalogue Standard Exchange Flat Rate will be charged. . In case of cancellation of the request, the requester will be chargedsystematically the cancellation fee and in addition, the recertification fee if the requester took delivery of the spare unit.THALES AVIONICS S.A.Société anonyme au capital de 175 000 000 Euros612 039 495 RCS NanterreSiège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, FranceRef: CIL-55Page: 6