STREAMLINING IN-FLIGHT ENTERTAINMENT ... - Customer Online

!"#$% &’&(’’& ) * + Ref: ASW/06/000929Dear customer,STREAMLINING IN-FLIGHT ENTERTAINMENT AFTER SALES SUPPORTWe are pleased to announce that from April 3 2006, Thales Aerospace Services Worldwide and ThalesIn-Flight Entertainment (IFE) business will be streamlined under a single sales order administrationteam for after sales support. This move is a logical consequence of the significant success of ourTopSeries IFE systems in the marketplace making it necessary that we align our order administrationand services activities for the long term.Please be assured that the preparation of the initial proposal, definition of the system architecture andinstallation management tasks, will continue to be managed through the existing IFE Sales andProgram Management teams.This change will only impact after sales support activities which will now become the responsibility ofThales’ Aerospace Services Worldwide (ASW). As in the Avionics domain, Thales seeks to improveour IFE customer satisfaction and provide operational value through our regional ASW accountmanagement, order administration and service support teams.Each region will be responsible for supporting the following requirements: IP Orders Routine LRU Spares Orders SRU Orders Parts Orders Test benches OrdersNote *: For inquiries related to open repair orders and status on these orders, please continue to useyour current customer service representatives.For your reference, we have attached the key regional order administration contacts, they can help youmanage your requirements within the new organization.Yours sincerely,, -./ 01.2.THALES AVIONICS S.A. March 2006S.A. au capital de 230 538 600 Euros ASW/06/000929 – Page 1/2612 039 495 RCS NanterreSiège social: 45 rue de Villiers 92526 Neuilly-sur-Seine Cedex - France

THALES, Aerospace DivisionAEROSPACE SERVICES WORLDWIDE NETWORKSALES AND DISTRIBUTION SUPPORTFor, IP Orders, LRU Spares Orders, SRU / Parts Sales, LRU/SRU. Test BenchesSales, Post Delivery Modifications:Note: Repair flow for all In Flight Entertainment equipment remains unchanged.Europe, Middle East and AfricaAll Parts/Equipment Orders and InquiriesTHALES, Aerospace DivisionAEROSPACE SERVICES WORLDWIDE105, AVENUE DU GENERAL EISENHOWERBP 114731036 TOULOUSE CEDEXFRANCEPHONE: +33 (0) 5 49 02 12 78FAX: +33 (0) 5 61 19 41 70Attn: Yoann GUERRAUDEmail: yoann.guerraud@fr.thalesgroup.comCanada, USA, Caribbean, Central and LatinAmericaAll Parts/Equipment Orders and InquiriesTHALES, Aerospace DivisionAEROSPACE SERVICES WORLDWIDE3920 Park AvenueEdison, NJ 08820USAPHONE: +1 732 452 4853FAX: +1 732 494 5808Attn: Roy ELYEmail: roy.ely@us.thalesgroup.comAsia, PacificAll Parts/Equipment Orders and InquiriesTHALESm Aerospace DivisionAEROSPACE SERVICES WORLDWIDE21 North Changi RiseSingapore, 498788PHONE: +65 6424 7191FAX: +65 6424 7102Attn: Jasmine YAUEmail: jasmine.yau@thales-avionics-asia.comTHALES AVIONICS S.A. March 2006S.A. au capital de 230 538 600 Euros ASW/06/000929 – Page 2/2612 039 495 RCS NanterreSiège social: 45 rue de Villiers 92526 Neuilly-sur-Seine Cedex - France