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ProServicem agazine[webedition]The Journal of NESDA and ISCET Vol. XXXIII, No. 3 • Jun. 2007DENVER, COLORADOhome of...THIS ISSUE INCLUDES:messages from,NESDA President — Fred Paradis, CSM pg. 3BACKGROUND SCREENS PART 1- by Scott Lindeman pg. 4Passing Parade - by Ed Clingman pgs. 8-9

ProServiceAn official journal of theNational Electronics ServiceDealers Association and TheInternational Society of CertifiedElectronics Technicians.Purpose:ProService Magazine ispublished by the NationalElectronics Service DealersAssn., 3608 Pershing Ave.,Ft. Worth, TX 76107. It isintended for the enlightenment,education and entertainmentof members ofNESDA and ISCET.With the exception ofofficial announcements, thestatements and opinionsexpressed herein are thoseof the authors and notnecessarily those of theassociations.Business &Editorial Offices:3608 Pershing Ave.,Ft. Worth, TX 76107817.921.9061Fax 817.921.3741www.nesda.comwww.iscet.orgExecutive Director:Mack BlakelyDirector ofCommunications:Sheila Fredricksonsheila@nesda.comGraphic Designer/Associate Editor:James Keeslerjames@nesda.comISCET Administrator:Ed Clingmaned@iscet.orgSubmit articles to:Editor@nesda.comCopyright:Copyright © 2007by NESDA, Inc.All rights reserved. No part ofthis publication may be reproducedor transmitted in any formor by any means without writtenpermission from NESDA.ATTENTION READERS:ProService Magazine isnow an ONLINE publicationthat can be found only atwww.nesda.com, except forthe April and August issues.ProService - June 2007 2This Month:The Premier Service Organization PreparesFor Its Signature Event!NESDA President’s Message,by Fred Paradis, CSM/MST .............................. 3Background Screens Part 1by Scott Lindeman ......................................... 4Vizio Appoints Vance BaldwinElectronics As A Full Line Authorized PartsDistributor! ................................................. 6New NESDA Members ................................ 6NPSC 2007 Keynote Speaker ..................... 7The Passing Paradeby Ed Clingman .......................................... 8-9New Certified Technicians ........................10Technicians “Listen Up” ............................11Calendar:Send your calendar items to: Editor@nesda.comNational Professional Service Convention& Professional Service Trade ShowMarriott Denver Tech Center Convention: July 24-28, 2007Denver, CO Trade Show: July 26-27, 2007NESDA/ISCET Board MeetingsNESDA/ISCET Annual Membership MeetingsT-E-A Annual Convention & Management InstituteOctober 19 th -21 st , 2007The Westin Dallas Fort Worth Airport - Irving, TXCorporate Members:ACME Enterprises of OrlandoAFFINAANEW Business SolutionsAon Innovative SolutionsAPHUSA (Akai)Asset GenieB&D EnterprisesBest Buy Company, Inc.Choice ElectronicsComputerRepair.comComputer Systems Integrators, Inc.Consumer Priority ServiceDatacolorDLPLampSourceEagle Distributors, LLCElectronicycleEuras Technologies, LLCFederal Warranty CorporationFieldPower, Inc.Funai CorporationGlobal Warranty GroupHerman ElectronicsHitachi America, LTD/Home Electronics DivisionHoward ElectronicsHong Video TechnologyIBMIMR Sector CouncilInternational Light TechnologiesJVC Service & Engineering Co.KeyPrestige, Inc.Liquidity Services, Inc.Lighting Technologies InternationalMCM ElectronicsMitsubishi Digital ElectronicsNational Service AllianceN.E.W.Onkyo U.S.A. CorporationPacPartsPartsearch TechnologiesPhilips Consumer ElectronicsPioneer Electronics Svc. Inc.PlusOne SolutionsPrelco Electronics USA, Inc.Professional Audio Video ServiceProfessional Service Solutions, LLCPTS ElectronicsQualxservSams Technical PublishingSanyo Fisher Service CompanySencore, Inc.ServiceBenchServiceNetServicePower Field Service SolutionsService SoftwareSharp Electronics, Inc.Signal HoldingsSony Service CompanyThomson Inc.Toshiba America Consumer Products, LLCTri-State Module, Inc.Tritronics, Inc.Union ElectronicsWarrantechWarranty Corporation of America (WaCA)ZSL, Inc.Advertisers:PTS Electronics ..................................... 4The Buying Group ................................. 5ISCET Online Learning ....................... 11MST ................................................. 9, 11NPSC.................................................... 12Tritronics, Inc. ........................ back cover

NESDA President’s MessageTHE PREMIER SERVICEORGANIZATION PREPARES FOR ITSSIGNATURE EVENT!Hello all,As I gaze intomy screen and make final ar-rangements forNPSC 2007 in Denver, I can’thelp but feel a bit awestruck at the size andbreadth of NESDA/ISCET’s offering this year.And I am not just talking about the number ofservice classes available. No matter what facetof the service chain you are in, there is somethingwaiting for you in Denver.It doesn’t matter whether you are thecounterperson, on the bench, on the road, inthe office, or a little of all. There is guaranteedto be something that you will learn andtake back to your own organization’s benefit.Technical seminars, management classes,symposiums, breakout sessions, the absolutelyfantastic Trade Show (the largest in ourindustry), all in the breathtaking destination ofDenver, Colorado.One of my favorite things about NPSC is thevaried and diverse nature of the people wemeet every year. Small and large servicersalike convene in one central location to share,learn and commiserate about the industry forthe betterment of all. That is the spirit of NPSC.And in the spirit of sharing, one event standsout above all others and that is the KeynoteAddress. I am thrilled that Henry Chiarelli fromDBL Distributing has been kind enough to graceus with his wit and wisdom again this year.Anyone who attended last year’s event knowswhat a charismatic and persuasive speakerHenry is. This is one not to be missed.The Trade Show is absolutely busting at itsseams with booth after booth of vendors andindustry partners, anxious to get to know bothyou and your business. Where else can youwalk down an aisle and speak with practicallyeveryone you do business with? Manufacturers’Fred Paradis, CSM • NESDA PresidentDave’s Radio & TV Inc. (CSC) Ashland, MAreps from no less than fourteen companies willbe on hand. Many have there entire US staffof field reps on hand to discuss and formulateplans that are beneficial to all involved.It has been said many times that once you attendNPSC, you will never want to miss another.In my last report I mentioned the “NPSCSweepstakes,” where six lucky winners wouldbe chosen to receive an NPSC scholarship ofairfare, hotel and convention registration providedby our Industry Angels. An absolute slamdunk in terms of opening one’s eyes to whatNESDA/ISCET has to offer. The six lucky winnersare…Tom Caruso, Richard Fisher, DaveVandervinne, Arthur Sauceda, Daniel Meadand Norman P. Domingo. So remember, if yousee one of these six winners welcome themaboard and when you see our Industry Angelsponsors, tell them thanks for everything theydo all year in support of our organization.Hopefully I didn’t forget anyone or any courseand with that in mind, I would like to be proactiveon this next thought. At this time I wouldlike to thank every Manufacturer, Parts Distributor,Third Party Administrator, Support Company,NESDA/ISCET staff member and Boardmember, Henry Chiarelli and above all, everyNESDA and ISCET member attending, whichwithout all of your involvement NPSC 2007 willnot and would not happen. My deepest andmost heartfelt thank you to everyone and seeyou in Denver.Sincerely,Frederic Paradis, CSM/MSTNESDA President“It doesn’t matterwhether you are thecounterperson, on thebench, on the road, inthe office, or a little ofall. There is guaranteedto be somethingthat you will learn andtake back to your ownorganization’s benefit.”NESDA NowAdministrator ofCSC ProgramNESDA took over administrationof the CertifiedService Center program inJanuary of last year. If youare considering applyingfor certification throughthe program, the NESDAoffice can assist you withany questions you mayhave about certification.CSC patch availableThis good-looking patchis available to CertifiedService Centers for theirown use. Please contactNESDA for informationon how to order.3 ProService - June 2007

HITACHI ★ JVC ★ MITSUBISHI ★ PANASONIC ★ PHILIPS ★ SANYO ★ SAMSUNG“If you are concernedabout the safetyof your personalinformation, thereare a number ofquestions to ask thescreening companyabout how yourprivacy is protected.”ProService - June 2007 4Service Providers in all industries contin-ue to hear and talk about backgroundscreens, and in fact, the topic just won’tgo away. Thereason? Everyone is talkingabout them.BACKGROUND SCREENSPart 1★ SHARP ★ SONY ★ THOMSON ★ TOSHIBA ★Clean Room TechnologyTech Assistance Call Center★ PLASMA★ HDTV★ DLP★ LCDServing Today’s Technology and BeyondZENITHCorporate Headquarters: 5233 S. Hwy 37, Bloomington, IN 47401800-844-7871 • Fax 800-844-3291e-mail: pts@ptscorp.com • www.ptscorp.comScott Lindeman • PlusOne SolutionsConsumers are at the core of this topic and areraising background screens; criminal, driving,and registered offender checks, to a new levelof awareness. They are telling manufacturersand retailers that not only should these companiesknow who they are dispatching, but thatall appropriate steps should be taken to ensurethe individual does not pose a threat to thecustomer’s family, property or personal safety.Consumers have also told their legislators,who, in several states, have proposed bills toincrease consumer safety by expanding thebackground screening from only payroll staffto independent contractors, too. Several yearsago Texas made it a law.In recent years, the media has captured andrepeated stories of criminal activity perpetratedby individual service workers who weregiven access to consumer’s homes and alreadyhad a violent criminal record. These stories arerepeated in the news over and over increasingthe public’s awareness.In reality, these unfortunate service eventsare extremely rare. Not only are the greatestproportion of service providers not criminals,most are educated, qualified professionals whocare about their work, their customers andwho do an outstanding job. But, in a time ofsensationalism, the “call gone wrong” is whatpeople remember.While there is not yet an industry standard forbackground screens, the trend is gaining momentumand within a short time completingthe background screen will become a standardlike insurance and licensing. Industry organizationsand consumer groups are already workingtogether to define acceptable standardsfor screening individuals who have access toconsumer’s home. Major companies like Sears,Home Depot, Lowes, GE and Federal Warrantyexplicitly require background screens and moreare about to follow.You may think, “OK, I guess I’ll complete ascreen, but what about the safety of my personalinformation?Background screen applications require basiccontact information, including a social securitynumber. This number provides the sole abilityto track individuals with the consumer reportingagencies and various criminal databasesand to differentiate John S. Smith in Little Rock,

(convicted sex offender) from John S. Smith inFayetteville, (professional service provider).The screening companies are legally responsibleto protect this data and to ensure its safekeeping. Failure to do so, even if a breachnever occurred can result in criminal prosecutionand significant expense to correct anyharm that may have resulted in connectionto the breach.Company owners are also asked to providedata, including their social security number.This allows the reporting agency to verify thatthe entity requesting the background screensis a legitimate company and is necessary toprotect individuals from unlawful release oftheir private, personal information to just anyone.If you are concerned about the safety of yourpersonal information, there are a number ofquestions to ask the screening company abouthow your privacy is protected.• “Are submissions collected via a secured,encrypted web application? Fax? Or paperdocuments?” You will have to judge whichmethod you are most comfortable with.• “What level of information is made availableand to whom?” Information should belimited to the individual and their employersonly. Specific detail is not required if the companyhas a scoring model and can provide apass/fail indicator thus keeping individual actsconfidential and private if past acts do notpose a threat to the public or property.• “Does the provider publish a Privacy Policy,and adhere to the FCRA (Fair Credit ReportingAct) and DPPA (Federal Driver Privacy ProtectionAct) requirements?” Individual BackgroundScreens are governed by both of thefederal acts and numerous state regulatoryacts similar to the FCRA and DPPA.• “What if the information is wrong or I donot agree?” The Fair Credit Reporting Act(FCRA) is a government mandated processthat specifies a company’s requirements forhandling sensitive, private information. Makesure the screening company follows FCRAGuidelines.While there are many reasons that backgroundscreening is becoming standard, manycompanies are completing the screens proactivelyas a service to their customers. “Mycompany is completing the screens for each ofour technicians,” says Robert Hentz, owner ofServiceOne. “We started when I put myself inmy customer’s shoes. How comfortable wouldI be, not knowing if a convicted criminal orsex offender was entering the home of my elderlymother, teenage daughter home alone,pregnant wife, disabled friend or mentallychallenged cousin.”Look for the next installment on backgroundscreens in the August issue to learn what typesof screens are available, what they shouldcost and how you can use the screens toyour advantage.This article was contributed by PlusOne Solutions,Inc. a company who works for bothclient companies and service providers to decreasecosts and add value to the service chain.For more specific information on trends inbackground screening, email contact@plusonesolutions.net.HAVE YOUSIGNED UPFOR THEBUYINGGROUP?Sign Up Online Atwww.thebuyinggroup.com/nesda“While there is not yetan industry standard forbackground screens,the trend is gainingmomentum and withina short time completingthe backgroundscreen will become astandard like insuranceand licensing.”“In recent years, themedia has capturedand repeated storiesof criminal activity perpetratedby individualservice workers whowere given access toconsumer’s homes andalready had a violentcriminal record.”5 ProService - June 2007

VIZIO APPOINTS VANCE BALDWINELECTRONICS AS A FULL LINE AUTHORIZEDPARTS DISTRIBUTOR!Vance Baldwin Electronics is pleasedto announce the addition of VIZIO to ouralready extensive line of quality manu-facturers. “Weare very excited about this newopportunity to supply original replacementVIZIO parts to the service community. We hopethat appointing Vance Baldwin Electronics as aFull Line Authorized Parts Distributor will helpmake VIZIO a better choice for retailers andrental organizations around the country.” saysRobert Coolidge, Senior Vice President of VanceBaldwin Electronics. “VIZIO is excited to haveselected Vance Baldwin as its Authorized PartsDistributor. With their extensive experience inthe consumer electronics parts industry, VanceBaldwin Electronics will help to further enhanceVIZIO’s commitment to provide premierlevel service and support”, Says Kimberly VanDorssen, Senior Director of Operationsof VIZIO.About VIZIO“VIZIO, Inc. “Where Vision Meets Value,” headquartered in Irvine,California, is a top ten North American flat panel television brand.The VIZIO brand has been seen and heard on TV and radio, includingNBC’s Today Show, ABC’s Good Morning America, won numerousawards from leading publications including Good Housekeeping’sBest Big-Screens, CNET’s Top 10 Holiday Gifts, PC World’s Best Buy,Sound & Vision’s Editors Choice, Home Theater Magazine’s RaveAward, PC Magazine’s Editors Choice, AVRev.com’s #1 Product WeLove the Best and The Perfect Vision’s Products of the Year. VIZIO isbringing vision to the consumer electronics market through practicalinnovation. VIZIO products offer customers the most advancedtechnologies at the most affordable value. Products include theVIZIO and Gallevia lines of Plasma and LCD HDTV displays. Many ofthese products can be found at Circuit City, Costco Wholesale, Sam’sClub, Wal-Mart and other retailers nationwide along with authorizedonline partners.”About Vance Baldwin Electronics Founded in 1953, Vance Baldwinhas steadily increased in both size and reputation throughout its fiftyyears of business. Today the company distributes consumer, computer,printer and fax parts as well as industrial items to service dealersaround the world. Developing new ways to improve customerservice and keeping pace with technology enables Vance Baldwin tostay ahead of the competition. Vance Baldwin Electronics distributesover 60 brands’ original replacement parts and remains to be one ofthe largest suppliers of original parts in the nation.For more information about Vance Baldwin Electronics, visitwww.vancebaldwin.com or call Toll Free at (800) 432-8542.©2007. VIZIO AND THE V LOGO ARE REGISTERED TRADEMARK OF VIZIO INC.New NESDA Members thru 4/14/07 to 6/20/07Rachel Borsavage, Elite Audio Repair & Restoration, 9 Northview Rd,Hopewell Jct., NY 12533, (845) 592-2026, (845) 592-2068,rachel@eliteaudiorepair.comDorsey Butler, Butler Radio TV, 1455 Gardner Rd, Raleigh, NC 27610, (919)832-6273, dmbutjr@netscape.comBarbara Guarino, Total Video Service, 4658 Airport Blvd., Mobile, AL 36608,(251) 342-9205, (251) 343-9988, barbara@totalvideoservice.comPhillande Jackson, Ansco Engineering, 99-16-212 St, Queens Village, NY11429, (347) 548-4265, anscoeng@msn.comTodd Kao, Kao’s TV, 3742 W. Warner Ave, Santa Ana, CA 92704,(714) 540-8200, kaostv@mpowercom.netRichard Krueger, Best Buy Company, Inc., 7601 Penn Avenue South,Richfield, MN 55423, (612) 291-3368, (612) 292-3116,Ken Lam, Alpha Electronics, 10943 Alondra Blvd, Norwalk, CA 92881,(562) 868-4800, (562) 863-4713, pla142@aol.comBruce D. Lamson, Sound VCR Repair & Recording, 46 South Main Street,Nazareth, PA 18064, (610) 614-1012, soundvcr@entermail.netToulois Mauth, TVPLUS, 24990 Alessandro Blvd. #B, Moreno Valley, CA93553, (951) 247-0140, tvplusrepairs@yahoo.comBilly Medina, Eazy Electronics, 15 Southeast 974 Repto Metrop, San Juan, PR00921, (787) 529-5532, (787) 792-0446, djbilly43@yahoo.comLawrence Minghini, Precision Electronics, 9560 Deereco Rd., Timonium, MD21093, (410) 967-7000, precision21093@yahoo.comRonald Mobile, Ron & Terry’s TV & Electronics, Inc., 28835 N. Herky Dr., Suite#212, Lake Bluff, IL 60044, (847) 367-4350, (847) 367-5795,tvmanturtl@sbcglobal.netSami Mor, Westwood Electronics, 2081 Westwood Blvd., Los Angeles, CA90025, (310) 475-1800, (310) 474-8219, westwoode@hotmail.comEdgar Ottolia, Video Doctor, 27253 Camp Plenty Rd., Canyon Country, CA91351, (661) 298-0272, (661) 298-7985, videodoctor@socal.rr.comJohn Panzer, Just Audio, LLC, 8902 Belair Rd, Baltimore, MD 21236,(410) 248-8820, (410) 248-8821, repair@just-audio.comL. Perlman, The TV Man, 12212 W. Pico Blvd, Los Angeles, CA 90064,(310) 826-1922, (310) 820-1622, thetvmanco@aol.comYong Rhee, PRO TV Inc., 12810 SW Canyon Rd., Beverton, OR 97005,(503) 643-8057, (503) 626-2079, yunhur@hotmail.comSteve Storr, Projector Doctor, Inc., 12720 Danielson Ct., Poway, CA 92064,(858) 449-9929, steve.storr@projectordoctor.comJ. Street, Electronic Repair Center, 7 N. 6th Street, Denton, MD 21629,(410) 820-0162, jas0162@verizon.netNewlin Tommy, Benchmark Electronics, 10380 Knob Road, Mercersburg, PA17236, (717) 788-1037, benchmarkelectronics@comcast.netKerry Trinkle, Jackson TV & Electronics, Inc., 813 Lyndon Ln., Louisville, KY40222, (502) 327-8876, trinkle@bellsouth.netKamran Vojdani, Kami Electronics Service Center, 111 N. Robertson Blvd.,Beverly Hills, CA 90211, (310) 289-5264, (310) 289-8040,service@kamielectronics.comNew Corporate Members:Donald Dunlap, Computer Systems Integrators, Inc., P.O. Box 100695, Irondale,AL 35210-0695, (250) 956-6877, wdunlap@bellsouth.netDan Frezza, CDA Software, 1306 Continental Dr., Abington, MD 21009, (410)612-0644, (410) 612-0646, bonnie@cdasoftware.comProService - June 2007 6

Join Usfor theKeynoteAddressatNPSC 2007!Attendingthis sessionisguaranteedto make youmoney!7 ProService - June 2007

The Passing ParadeISCET NEWS & VIEWSJune 2007Ed Clingman • ISCET Administrator“Call 800-946-0201if you are lookingfor something newto help you upgradeyour electronics educationclasses, do itnow.”ProService - June 2007 8Election of ISCET Officers & Directorsis taking place as this is being written. Bal-lots are on the ISCET website, www.iscet.Org. The procedure is new this year…we’re vot-ing online, using our website as the ballot box,and saving a lot of money spent on postagein previous years. You can print your ballotsoff the website and mail them in, or fax themto 817-921-3741. They can also be presentedprior to the vote count at the ISCET Membershipmeeting which is scheduled for Saturday,July 28, 2007 at the NPSC (Joint NESDA/ISCETConvention) being held at the Masrriott TechCenter in Denver, CO at 9:15 AM MDT. Any votepreviously mailed can be changed by the personvoting at NPSC 2007.Ballots are in the Members Only section of theISCET Website. If you don’t know the password,call 1-800-946-0201. The offices of President,Vice-President, Secretary, Treasurer and2 At Large Directors will be elected.IF YOU HAVEN’T VOTED - - DO IT NOW!ESA Learning Graphics, LG-1 through -4are available for schools that are using the ESAprogram for their electronics training. The LearningCourses, LC-1 through -4 are also readyfor student use under the ESA program. Useof these graphics which are accessed throughour website is free until August 2007 at whichtime a sight license is necessary for unlimiteduse in your school at $450.00 per school year.For more information call 800-946-0201 ore-mail info@iscet.org. If you are looking forsomething new to help you upgrade yourelectronics education classes, do it now.SKILLS, USAwill again be usingISCET examinationsat the2007 NationalCompetition inKansas City, MO in Electronics Technology andElectronics Application as a tool in providingcompetition to select National Winners. Mr.Del Whiteman, ISCET Director and EducationalConsultant will work with these two groupsas well as present “The Changing Face ofElectronics Education” at the SKILLS Universitypart of the gathering.NCEE, the National Coalition for ElectronicsEducation, an organization consisting ofeducators, leaders in electronics, appliance,industrial, and many other segments of electronicsis working very hard to keep electronicseducation in the curricula of schools all overthe nation. If you are interested in keeping apool of electronics technicians training to fillattrition vacancies and also to fuel a growingeconomy, and providing a career path that ouryoung people can adopt to provide a good living,then contact them at info@ncee-edu.org.LIFETIME ISCET MEMBERSHIPS! Have youconsidered lifetime memberships instead of theannual renewals? A membership for the restof your life costs only $425.00. That’s only 6years of memberships at $ 70.00 plus $5.00…so after 6 years you could have had a paid upmembership for just $5.00 more….for the restof your life!Preparing for the END! – Every few yearssome group of people, most of which younever heard of before, have declared that theWorld is coming to an end on some specificdate or time. Nobody pays much attention tothem except for the novelty involved. BUTNOW COMES ALONG Sir Isaac Newton,yep, the one that fathered Physics no less withhis deductions concerning apples falling froma tree…yep that Sir Isaac Newton. It seemsthat in the year of 1704 he wrote a letter (currentlyon display at Jerusalem’s Hebrew University)that predicted the end of the Worldin the year 2060. “Working from verses in theBook of Daniel, the elaborator of the classicallaws of gravity, motion and optics arguedthat the world would end 1,260 years afterthe foundation of the Holy Roman Empire inwestern Europe in 800 AD.” as reported byPhysorg.com in their June 17, 2007 issue onthe internet.

Online Testing & Learning has moved to anew server, and with program modifications isenjoying a much faster reaction time than before.Many compliments have been receivedconcerning the increased speed and ease oftesting management.Associate CET Examinations #1205 and#1207 have been revised as of June 12, 2007.If any ISCET CAs or Proctors have copies ofthese examination books, please destroy them.No examinations utilizing the exams prior toV1.0 June 12, 2007 of both 1205 and 1207 willprocessed if given after July 31, 2007.NASTeC Appliance Training is scheduled atNPSC 2007 with both LG and GE holding classeson their products. Consult the Event Schedulefor details. Use this link, http://www.nesda.com/npsc/eventschedule.html for details.NPSC 2007 may well be the bargain of theyear for technicians…especially those inthe Colorado, New Mexico, Arizona, Utah,Nebraska, Kansas & Wyoming. Registrationfee is $220.00 per person (if by7/15/07) which includes meals, trainingclasses, Trade Show and all other showitems…or you can register at $75.00per day (7/25, 26 & 27) which also includesmeals, training and Trade Show (ifyour days Thursday, 7/26 and/or Friday,7/27). Hotel accommodations are notincluded. Rooms at the Convention rateare sold out, but there are plenty of othernearby rooms at affordable rates. Technicianscan profit greatly by a two dayattendance…pick the days of the mosttraining that you want to see. Denver isa fun city…lots of activities…and don’tforget the Major League Baseball Game,L.A. DODGERS vs. COLORADO ROCKIES,Friday night, 7/27.NPSC 2007 IS WHERE TECHNICIANSCAN GET A LOT FOR THEIR MONEY!“NPSC 2007 may wellbe the bargain of theyear for technicians…especially those in theColorado, New Mexico,Arizona, Utah,Nebraska, Kansas &Wyoming.”MULTIMEDIA SYSTEMS TECHNICIANMEET THE NEWEST MEMBER OFTODAYS SERVICE CENTER TECHS!For Today’s In-Home TechsDeals with Know How & Minimum TheoryCurrently in Beta JOURNEYMAN LEVELTraining and Testing Available NOW!Call 800-946-0201 e-mail info@iscet.orgYOURBEST BETSISCET Online Learning• Associate CET Prep Course (Self-Study & Virtual Classroom)• Associate Electronics Learning Course• Telecommunications• Study Guides - Computer, Radar, Industrial• MST (Media Systems Technician)TALK TO AN ISCET STAFF MEMBER TODAY!3608 Pershing Ave., Fort Worth, TX 76107 • 800-946-0201 fax 817-921-3741 • www.iscet.org9 ProService - June 2007

Welcome New Certified TechniciansCongratulations to all those who passed exams, 4/14/07 to 6/21/07• JOURNEYMAN •Jim WhiteAdrian Rodriguez; North Hollywood, CAJohn S. Worthy; Burbank, CADonald W. WilliamsDean Hall; Vincennes, INKathryn Sue DuncanGregory L. Gray; Hurdland, MOJames D.L. Moore, Jr.Robert D. Beaudry; Henderson, NVMatthew W. Evans; Las Vegas, NVDana L. Glavich; Las Vegas, NVHuey Hopkins; Las Vegas, NVDouglas K. Hudman; Las Vegas, NVThomas C. Mcdade; Las Vegas, NVRodney D. Nemitz; Las Vegas, NVDouglas N. Rolter; Las Vegas, NVKenneth T. Sissom; Henderson, NVCharles A. Smith; Las Vegas, NVSean Z. Spearin; Henderson, NVJohnnie T. Vargas; Las Vegas, NVRichard Vilcheck Jr; Las Vegas, NVGary L. Wakeman; Las Vegas, NVJeffrey L. Yeagley; Las Vegas, NVDwayne A. BlountShane C. Patterson; Green Ridge, MORobert R. AstonAnthony J. Adame; El Paso, TXJose L. Baeza; El Paso, TXJoseph E. Nichols; El Paso, TXSaul R. Paredes; El Paso, TXRoy B. Reta; El Paso, TXEdward Reilly Jr.Robert Storie; North Las Vegas, NVDavid L. Woodruff Jr.William Salyers; Franklin Furnace, OH• JOURNEYMAN MST •Albert MosesRobert L. Braman; Baltimore, MDDouglas H. Freeman; Jacksonville, FLPeter J. Rattigan; Douglasville, GADaniel J. Reardon III; Bel Air, MDRalph CovielloJohn Zielinski; Buffalo, NYMack BlakelyJosiah D. Pavish; League City, TX• ASSOCIATE •LazergradeHien Le; Houston, TXRonald L. CaronOctavio Martinez; Phoenix, AZAlbert MosesC. W. Farrell; Littleton, CORobert J. Mang; Pleasant Valley, NYLeslie A. Price; Erie, COLeslie Paul SheetsNathan R. Christin; Donnellson, ILMichael DebourbonKuruppu G. Kuruppu; Plainfield, INNathan A. Mccarty; Brownsburg, INBonnie KingKirk Smith; Middletown, INR. Allen ShotwellJeremy S. Habich; Linton, INJohn R. Strole; Terre Haute, INDonald W. WilliamsDerek H. Barrett; Vincennes, INJason R. Crites; Worthington, INChristy A. Glasgow; Linton, INAndrew M. Hecht; Bruceville, INJacob S. Kent; Arcadia, INJames R. Lachance; Shelbyville, INDevin C. Pfoff; Vincennes, INCrystal M. Scharlott; Englewood, COGregory Williams; Patricksburg, INStanley CreitzSteven A. Boese; Marysville, KSBryan K. Hartsel; Concordia, KSDustin P. Miller; Beloit, KSJared T. Rees; Beverly, KSRod D. MooreJeffrey M. Abu-Nasser; Topeka, KSWill H. Amos; Wichita, KSChad L. Clayton; Wichita, KSDanny E. Conway; Wichita, KSSamuel G. Coy; Towanda, KSDavid B. Coyle; Wichita, KSEric S. Davis; Wichita, KSMarsha K. Harris; Goddard, KSJesse A. Hayes; Wichita, KSRobert W. Hickstein; Wichita, KSAutrey G. Howell, III; Wichita, KSDustin L. Jones; WichitA, KSJustin A. Jones; Wichita, KS;David P. Kamprath; Topeka, KSAdam D. Lodahl; Joplin, MOShane W. Lowe; Wichita, KSKevin L. Mcclendon; Topeka, KSWayne E. Morris; Wichita, KSEddie R. Mosley Jr; Joplin, MOKraig D. Patrick; Wichita, KSScott E. Paulson; Wichita, KSMalynda S. Peck; Carthage, MOTien D. Pham; Wichita, KSLymon Phelps; Wichita, KSLaura L. Potts; Joplin, MOPhillip R. Roenne; Wichita, KSJason W. Rowland; Wichita, KSCletuis F. Samqua II; Topeka, KSIan E. Sandoval; Wichita, KSBeni Santibanez; Wichita, KSJ. Daren Simmons; Webb City, MOAaron L. Simpson; Wichita, KSTimothy Steffes; Wellington, KSCarelene L. Temple; Wichita, KSPhuong N. Vo; Wichita, KSJamie D. Whaley; Osage City, KSColton D. Wiley; Topeka, KSGary P. MooreKelley R. Billington; Grand Rivers, KYJillian L. Moore; Benton, KYRichard VigueEric C. Lovejoy; Fairfield, MEPatrick NowlinDexter B. Bruce; Centralia, MOWilliam P. Seigfried; Mexico, MOAdam R. Shramek; Middletown, MOTrenton S. Terry; Mexico, MOEarl FoslerJacob M. Sharrer; Beatrice, NEKathleen SchwartzerMelvin L. Spahn; Norfolk, NERayanne MaulickMichael G. Espino; Milpitas, CADhanushKa Giragama; San Jose, CAMike Jay Quindiagan; San Jose, CAFrank D. Tran; San Jose, CAJun Zhao; Sunnyvale, CAJackie BakerJason Beall; Jeffersonville, INAaron J. Hodge; New Albany, INErik C. Schwartz; Sellersburg, INJames M. LongBrennan McDonald; Shepherdsville, KYElaine Espinosa-SimsAbraham Gonzalez; Lake Arthur, NMJose A. Martinez; Roswell, NMLeo StrikDavid Cordoba; Pawtucket, RIStaphanIe Digiovanni; Pawtucket, RIThomas J. Lage; Pawtucket, RISteven P. Morgado; Pawtucket, RIPeter A. Navarro; Pawtucket, RIDon CarterKhurram S Akber; Carrollton, TXTommie L Snow; Lewisville, TXEd ClingmanTimothy L. Dudley; Houston, TXMukund R. Ramesh; Irving, TXJoe FaddisJonathan A. Boutwell; Denton, TXRyan N. Delaney; Denton, TXRyan Donnelly; DeNton, TXDonald F .Lynch; Denton, TXTerrence W. Pollard;Denton, TXChristine WilsonBrian Bosch; Lake Tapps, WALucas Brazell; Auburn, WAJoshua J. Melheim; Pacific, WAAshley B. Stamper; Lake Tapps, WADavid W. VersteegDane M. Carlin; Mitchell, SDChad K. Chapin; Havana, NDJonathan R. Dale; Fulton, SDRaymond J. Flanagan; Mitchell, SDCasey M. Hegge; Platte, SDBrandon R. Hewson; Mitchell, SDJeremy E. Johnson; Mitchell, SDKyle N. Meyer; Mitchell, SDNorman AhlhelmTony Garza; Killeen, TXCary John C. Labrado; Belton, TXUna M. Taylor; Killeen, TXMichael A. Trevino; Killeen, TXAlan H. GreenGabriel A. Aguilar; Round Rock, TXKip SiewertFred Momanyi; Arlington, TXPaul WilsonJorge Aguirre; El Paso, TXArmando F. Gallegos; El Paso, TXDavid C. Grancer; El Paso, TXHarry A SandersRandy J. Bren; Cinebar, WADaniel N. FoxEric R. Seider;Oostburg, WIJeff PaschkeMichael L. Schmidt; Larsen, WITom J. St. Marie; Winneconne, WIProService - June 2007 10

TECHNICIANS“LISTEN UP”Harvey Hackenhammer - ISCET Staff WriterIf you guys are looking for bargains – whoisn’t? Andon something you all want, andprobably could use. What? What is achance to spend a day or two doing nothing butlistening to people from manufacturers like Hitachi,Sharp, Panasonic, LG, Samsung, Toshiba,General Electric and many others explain thosesecrets that are only learned by talking to “theman”. What man? THE Man that’s on the insideand knows the answers to hard questions abouthis products. Every manufacturer has at leastone “THE Man”. Listen UP:BREAKFAST -- Sponsored by Pioneer, Oh Yea,forgot to tell you there’s food included in the deal,and it’s fair-fine, too.Sharp 2007 Aquos Update. Our 2007 Aquos updatediscusses how to disassemble, troubleshoot to boardlevel, operate service menus and perform softwareupdates. Trainer -- Steve Gelman CETLUNCH -- Sponsored by ThomsonPanasonic. New Panasonic 2007 LCD PJ TV with aLIFI (Light Fidelity) long life lamp having a 5 yearwarranty! Course covers what you need to repair theTV: Access, repair strategies, service modes, adjustments.Trainer -- Herb Chin, PanasonicCOCKTAILS & DINNER -- Sponsored by SharpThat’s a lot of smarts for one day. And here’s what’s betterthere’s 2 days where this kind of brainpower is on display.All you got to do is take-it-in. When you think that youcan have all that for just one day’s time and $75.00 a day(Meals and drinks are worth that). If you live within drivingdistance of Denver, CO – well it’s a steal. 3 squares andlearning too.Samsung. 2007 DLP and LCD products. HLT andLNT series. Trainer -- Jim Swift, Samsung.CSM (Certified Service Manager) Prep Class(Trainer — Rob Steinruck CET/CSM)Just a couple other choices, and, yup there’slots more, too. There’s enough to fill 3 wholedays at least, including a Major League Baseballgame Friday Night, all included in the $75.00 aday. (No Hotel though, lots of reasonable roomsnearby. Sorry, the room block with reasonablerates at the convention hotel is all gone) Clickon the following http://www.nesda.com/npsc/eventschedule.html to get the whole deal. Lookat all the ways you can learn more than youknow.Where’s that? It’s all available for YOU at theNPSC (NESDA/ISCET) Convention and TradeShow July 25 through 28, 2007. Get all thedetails, click on that blue link above. If you’rehunting bargains – this be one.MSTMultimediaSystems Technician iCertification.Are You Cashing In On Today’sHome Theatre Install & Service?Call 1-800-946-0201For Details11 ProService - June 2007

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Retrieve & Print Invoices Semiconductor Search Parts Search & Inventory• All the informationthat you could need,available 24/7 fromthe convenience ofyour computer.• Look up parts byyourself or use ourhandy parts assistpage and get a replywithin 24 hours.• Check the status ofdud returns.• View copies of pastand currentinvoices• Check your accountbalance on line.• Browse our on lineparts and suppliescatalogIt AllBegins Here!Online Orders Placed By 4:30 PM EST Shipped Same Day!• Search forsemiconductors andsee what brandsare available and instock.• Check your backorderstatus andETA’s.• Check on openorders status• Visit our web pageson generic parts:resistors, fuses,capacitors etc.• View lots ofcross- referenceinformation• Monthly drawingsfor great prizes.Backorder & ETA Reports Comprehensive Parts Search Tools & Accessorieswww.tritronicsinc.comMaryland Phone: 800•638•3328 Fax: 800•888•3293Miami Phone: 800•365•8030 Fax: 800•999•3293