ANNEX A, CHAPTER 52 A-FN-105-001/AG-001 52A-1 General 1 ...

More documents

Recommendations

Info

ANNEX A, CHAPTER 52A-FN-105-001/AG-001Operator Guide5. For reference purposes, the applicable debit/credit card terminal Operator Guideis to be maintained with each device and is provided upon original issue. This manualprovides detailed instructions on how to perform all terminal functions and the toll-freenumber for the Merchant Customer Service Help Desk.Terminal Returns6. When a customer no longer requires a POS terminal they are required tocomplete a POS Pick-Up request form (Appendix 2) and forward it directly to currentcredit/debit payment company (Chase Paymentech) by email to:Bertrand.Bouchard@ChasePaymentech. Forwarding Pick-Up requests directly toChase expedites the process and thus charges for terminals that are not in use areminimized or eliminated. All devices for pick up must be boxed and labeled with thedestination address listed at paragraph 6 below. Chase will arrange to have Canpardispatched to the merchant location within two business days of receipt of the POSPick-Up Form. Information required to complete the form is detailed below and must beconfirmed with Chase Call Centre (1-800-265-5138) prior to requesting terminal devicepick-up to ensure that the information is correct. The required information includes butmay not be limited to:a. Merchant #;b. Merchant business name;c. Street address;d. City;e. Province;f. Postal code;g. Contact name and phone #;h. Business hours;i. Number of boxes;j. Terminal device type and serial #s; andk. Comments7. Terminal return address:52A-4
ANNEX A, CHAPTER 52A-FN-105-001/AG-001Maxwell Paper485 College St. EBellville, ONK8N 5S78. Once the device(s) have been picked up, the customer will provide the localNPPAM with the details of the returned items: quantity, terminal device type(s) andserial number(s).The NPPAM in turn will inform NARO who will ensure the rental fees are terminated inthe month following the device(s) return.Merchant Customer Service Help Desk9. The Merchant will provide a support line that is available 24 hours a day, 7 daysa week to assist with any questions or concerns regarding software and hardwareissues.10. Contact the Merchant Customer Service Help Desk to:a. obtain answers to questions related to your Fixed or Mobile terminals oryour WEB Based Merchant Equipment;b. inquire about any Interac, Direct Payment, credit card, transactionsprocessed through your Terminal/Merchant Equipment; andc. report specific equipment malfunction or defects.Reports/Daily ProceduresReports11. Although there are normally various types of reports available from devices, onlytwo or three types are required on a routine basis and are used in preparing the DailySales Report (DSR) in accordance with Chapter 18 (Cash and Other Receipts). Thesereport types are as follows:a. Clerk/Server Detail Report – This report type (by Operator ID) provides adetailed record of all MasterCard, Visa, AMEX and Debit transactionsprocessed by the Clerk/Operator through the device terminal and includestotals since the last batch close.b. Detail Report - This report type provides batch summary totals byOperator ID itemized by transaction types (MasterCard, Visa, AMEX andDebit) for all transactions that were processed through the device; and52A-5
Page 1 and 2: ANNEX A, CHAPTER 52A-FN-105-001/AG-
Page 3: ANNEX A, CHAPTER 52A-FN-105-001/AG-
Page 8 and 9: ANNEX A, CHAPTER 52A-FN-105-001/AG-
Page 10: ANNEX A, CHAPTER 52A-FN-105-001/AG-

ANNEX A, CHAPTER 52 A-FN-105-001/AG-001 52A-1 General 1 ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?