ANNEX A, CHAPTER 52 A-FN-105-001/AG-001 52A-1 General 1 ...

ANNEX A, CHAPTER 52A-FN-105-001/AG-001d. once the system is up, use the “Force Post Purchase procedure” andenter all credit purchases that have been processed manually;e. use the bank copy of the sales slip as the input document and ensure thatyou include the Authorization Number given at the time of the approval;f. destroy the bank copy once the transaction has been accepted by thesystem;g. attach the merchant copy of the manual sales slip to the Force PostPurchase Transaction Record (unless already submitted to the NPPAM ona previous DSR); andh. batch the Force Post Purchase Transaction Records together and submitto the NPPAM with the DSR.NOTE: The Force Post Purchase Transaction Records are not to beincluded as sales for the day if the manual merchant copy of the salesslips have already been forwarded to the NPPAM on a previous DSR.24. There are no downtime procedures for debit card sales. Debit cards will not beaccepted during downtime. Outlet managers shall post a notice at the cash registers toinform customers that the Interac system is temporarily out of order.Merchandise Returns25. Normal procedures for merchandise returns using debit or credit cards aredetailed in the Operator Guide. However, a potential problem exists with the system fora return that occurs at the start of a business day, prior to the processing of anypurchases. The system operates similar to a bank account that is cleared each nightwhen the deposit is automatically made. This means that the bank account balancefrom the system perspective is zero dollars at the start of the next business day. Shoulda merchandise return occur prior to any purchase, the bank account must give outmoney that it does not have. This causes a temporary overdraft situation. ChasePaymentech has established an overdraft limit of $500. Should this limit be exceeded,the Merchandise Return transaction will not be accepted.26. The overdraft limit that has been established is expected to be adequate.However, if managers find that there are incidents when merchandise returntransactions are not accepted because the overdraft limit is too low, a request toincrease the limit may be made through the local NPPAM.52A-9