Summary<strong>Planning</strong> involves selecting the missions <strong>and</strong> objectives as well as the actions toachieve them. It requires decision making, which means choosing a futurecourse <strong>of</strong> action from among alternatives. <strong>Planning</strong> <strong>and</strong> controlling are closelyinterrelated, although they are discussed separately in this book There are manytypes <strong>of</strong> plans, such as missions or purposes, objectives or goals, strategies, policies,procedures, rules, programs, <strong>and</strong> budgets. Once an opportunity is recognized, amanager plans rationally <strong>by</strong> establishing objectives, making assumptions (premises)about the present <strong>and</strong> future environment, finding <strong>and</strong> evaluating alternative courses <strong>of</strong>action, <strong>and</strong> choosing a course to follow. Next, the manager must make supportingplans <strong>and</strong> devise a budget. These activities must be carried out with attention to thetotal environment. Short-range plans must <strong>of</strong> course be coordinated with long-rangeplans.<strong>Objectives</strong> are the end points toward which activities are aimed. <strong>Objectives</strong> areverifiable if it is possible, at the end <strong>of</strong> the period, to determine whether they havebeen accomplished. <strong>Objectives</strong> form a hierarchy, starting from corporate missions orpurposes going down to individual goals. Managers can best determine the number<strong>of</strong> objectives they should realistically set for themselves <strong>by</strong> analyzing the nature <strong>of</strong>the job <strong>and</strong> how much they can do themselves <strong>and</strong> how much they can delegate. Inany case, managers should know the relative importance <strong>of</strong> each <strong>of</strong> their goals.Management <strong>by</strong> objectives (MBO) has been widely used for performanceappraisal <strong>and</strong> employee motivation, but it is really a system <strong>of</strong> managing. Among itsbenefits, MBO results in better managing, <strong>of</strong>ten forces managers to clarify thestructure <strong>of</strong> their organizations, encourages people to commit themselves to theirgoals, <strong>and</strong> helps develop effective controls.Some <strong>of</strong> its weaknesses are that managers sometimes fail to explain thephilosophy <strong>of</strong> MBO (which emphasizes self-control <strong>and</strong> self-direction) tosubordinates or give them guidelines for their goal setting. In addition, goalsthemselves are difficult to set, tend to be short-term, <strong>and</strong> may become inflexibledespite changes in the environment. People, in their search for verifiability, mayoveremphasize quantifiable goals.
KEY IDEAS AND CONCEPTSFOR REVIEW<strong>Planning</strong>Mission or purposeObjective or goalStrategyPolicyProcedureRuleEvolving concepts in management <strong>by</strong>objectives (MBO) Systemsapproach to MBOProgramBudget<strong>Planning</strong> stepsHierarchy <strong>of</strong> objectives •Key result areasQuantitative <strong>and</strong> qualitativeobjectivesVerifiabilityBenefits <strong>of</strong> MBO Weaknesses <strong>of</strong>MBO Recommendations forimproving MBO