National Guidelines for Improvement of Quality and Safety of ...

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I. Internal and External Customer Environment (5S)WardsOPD/ClinicsLaboratoryEntrance, reception& passagewaysOfficeStoresRecord RoomOutsideOthersArea of Concern Standards Measurable Elements2.4 Placing andparking rules2.3.2 Stores and storageareas properly organised2.3.3 Switches and fans easilyidentified2.4.1 Equipment and toolsbeing kept in originalplaces after use- Items in stores and storage areas are kept in shelves,racks or bins and clearly marked.- Shelf grids are marked with reference numbers/namesfor easy retrieval of items.- All stationeries in the cupboard are kept in placesidentified with symbols and marks (visual control ofstationeries).- Items are stored in an alphabetical order and in a logicalmanner (left to right / top to bottom).- A mechanism to replenish items is organized with colourcodes:‣ Maximum stock level: Green‣ Reorder stock level: Orange‣ Minimum stock level: Red- All switches and fan regulators are labelled accordingly.- A separate electrical point plan is in place for each roomat entrance.- ‘Isles’ are identified for each equipment and tool to bekept after use with the straight line method and shadowdrawings displayed.- A mechanism to identify persons removing items from‘isles’ Items is in place.X X X X X XX X X X X X XX X X X X X XAn example of ‘Isles’ is shown in “ANNEX 1: Isles forStationeries”.8
I. Internal and External Customer Environment (5S)WardsOPD/ClinicsLaboratoryEntrance, reception& passagewaysOfficeStoresRecord RoomOutsideOthersArea of Concern Standards Measurable Elements2.4.2 Files and foldersarranged using themistake proofing concept2.4.3 Parking areas for mobileequipment specified andmarked2.4.4 Parking areas forvehicles specified andmarked- Files and box folders are arranged using the mistakeproofing concept to facilitate identification of particularfiles (within 30 seconds) and storing in original places.- Parking areas are specifically marked for:‣ Pallets/trolleys‣ Wheelchairs‣ Stretchers‣ Garbage bins‣ Suckers and oxygen trolleys- Designated parking places are available forambulances.- Vehicle flows in the hospital areas are identified andmarked.- Sign boards for vehicles of differently-abled persons arein place.- An illuminated sign board (e.g. with “P” sign) for thevehicle park is available at night.X X X X XX X XX9
Page 3 and 4: Quality Series No.1National Guideli
Page 5 and 6: PrefaceSri Lanka provides free heal
Page 7: TABLE OF CONTENTS1. Introduction
Page 11 and 12: 2. Arrangements for Improvement of
Page 13 and 14: 11. Medical/pharmaceutical supplies
Page 15: I. Internal and External Customer E
Page 19 and 20: I. Internal and External Customer E
Page 25 and 26: II. Services involving Patient Cont
Page 39 and 40: III. Overall Quality and Safety Imp
Page 45 and 46: ANNEX 1: Isles for StationeriesShad
Page 47 and 48: ANNEX 3: Emergency Tray Checklist (
Page 49 and 50: ANNEX 4: Discharge Checklist (Sampl
Page 51 and 52: ANNEX 6: CSSD Service Flowchart(Inf
Page 53 and 54: ANNEX 8: Protocol for Hazardous Was
Page 55 and 56: ANNEX 9: Patient and Employee Satis
Page 63 and 64: APPENDIX55
Page 65 and 66: APPENDIX: General Circular on Natio
Page 67 and 68:
APPENDIX: General Circular on Natio
Page 69 and 70:
APPENDIX: General Circular on Natio
Page 71:
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