Cruise Atlas 2012–2013

details, detailsthe basis of disability. We seek, to the extentfeasible, to accommodate the needs of personswith disabilities. We have a limited numberof staterooms designed for wheelchair access.Service animals are permitted on board shipsif prior arrangements have been made. Certainland and shore facilities may not be fullyaccessible to persons with disabilities. WhileHolland America Line endeavors to contractwith companies which provide accessibleservices and facilities, we cannot guarantee thatall services and facilities will be fully accessible.In limited situations where an individual witha disability would be unable to satisfy certainspecified safety and other criteria, even whenprovided with appropriate auxiliary aidsand services, we may find it necessary to askthe individual to make alternative travelarrangements. We must be notified of anyspecial medical, physical or other requirementsof guests at the time of booking. Please contactour Access and Compliance Department viaemail at halw_access@hollandamerica.com,via fax at 1-800-577-1731 or via tty at1-800-254-8669.Medical Services/Infants/PregnancyEach of our ships is equipped with limitedmedical facilities that are staffed by a physicianand registered nurses. The physician is anindependent contractor. There will be afee charged for all medical services andmedications obtained on board. If you becomeill during the cruise and the physician is unableto care for your needs on board, you will betransferred to medical facilities on shore.If your condition will require that you havespecial medical apparatus or assistance onboard, we must be made aware of that at timeof booking in order to determine whether wecan accommodate your needs. If you are usingprescription drugs, please bring an adequatesupply with you and keep them in your carryonluggage. We will not accept reservationsfor infants 6 months or younger for nontransoceansailings, 12 months or youngerfor transocean sailings at the time cruisecommences or women who will be 24 or moreweeks pregnant at the time their cruise withHolland America Line concludes.Passports/Visas/ImmunizationsAll guests must carry their valid passports.We strongly recommend carrying a passportthat is valid for at least six months beyondthe completion date of your travel, as this isrequired by some countries. In addition,certain countries may require entry visas.You are responsible for securing properdocumentation for the countries visitedon your cruise or land tour. Boarding maybe denied or fines may be levied againstthose guests without proper documentation.Payment of any fines levied is the responsibilityof the individual guest. Information on visasmay be obtained by contacting Zierer VisaService at 1-866-788-1100 or sending an emailto info@zvs.com. Non-U.S. citizens who havepreviously been admitted to the United Statesfor permanent residence must carry theirPermanent Resident Card (Form i-551),commonly known as a Green Card.Please note that some countries have specialrequirements for minors (under age 18) whoare not traveling with both parents. Pleasediscuss this with your travel professional.Furthermore, visiting certain countriesmay require that you be inoculated priorto leaving the U.S. Please check with atravel medicine specialist or local healthdepartment for specific recommendationsand/or requirements.Baggage PolicyHolland America Line will carry as baggageonly your personal effects for your wearing,comfort or convenience during your travelwith Holland America Line. Your baggageneeds to be placed in securely constructedand locked suitcases or trunks. If your travelincludes a land component, you are limitedto two pieces of checked baggage and oneovernight or light flight bag which mustremain in your custody at all times.Holland America Line does not assume anyliability for loss of or damage to or delay ofperishable items, medicine, liquor, cash, creditor debit cards, jewelry, gold, silver or similarvaluables, securities, financial instruments,records or other valuable or businessdocuments, computers, cellular telephones,cameras, hearing aids, electric wheelchairs,scooters, or other video or other electronicequipment, binoculars, film, videotape,computer disks, audio disks, tapes or DVDs/CDs. These items should not be left lying aboutthe ship or your stateroom, nor should theybe left unattended on other vessels, railcarsor other vehicles or in hotels, nor placed inluggage other than the bag you carry with you.In addition, Holland America Line will notassume any liability for any loss of or damageto carry-on baggage left unattended on theship or on other modes of transportation orin hotels. Holland America’s ships provide,at no extra charge, either safe-deposit boxesin the ship’s Front Office or stateroom safes.Certain hotels may also provide similarfacilities. Your use of safe-deposit boxes,stateroom safes or similar facilities will notincrease Holland America’s liability asdescribed below.Holland America Line cannot be responsiblefor any loss, delay or damage that occurs beforebaggage comes into Holland America’s actualcustody when you begin your travel with us orafter baggage leaves Holland America’s actualcustody at the end of your travel with us. Inparticular, please note that we assume noresponsibility for loss, damage or delay whilebaggage is in the custody of airlines.If Holland America Line, due to any causewhatsoever, is liable for loss of, damage toor delay of your property, the amount ofHolland America’s liability will not exceedus$100 (us$600 for guests who have purchasedthe Cancellation Protection Standard Plan) unlessyou have specified to Holland America Linein writing the true value of your propertyand paid to Holland America Line beforedeparture 1% of the value in excess of us$100or us$600, as applicable. In that event,Holland America Line’s liability will be limitedto the amount so specified. Guests who havepurchased the Platinum Plan will be coveredfor an additional $1,000 for lost or damagedbaggage (us$1,600 total).Accuracy of ContentsThe contents of this brochure are accurateas of the date of printing and are subjectto change at any time at the discretion ofHolland America Line. Please refer to ourwebsite, www.hollandamerica.com, forup-to-date information.ResponsibilityThe ms Nieuw Amsterdam, ms Eurodam,ms Noordam, ms Westerdam, ms Oosterdam,ms Zuiderdam, ms Prinsendam, ms Volendam,ms Zaandam and ms Amsterdam areowned by HAL Antillen N.V. and charteredto Holland America Line N.V. Thems Rotterdam, ms Veendam, ms Ryndam,ms Maasdam and ms Statendam areowned by HAL Nederland N.V. andchartered to Holland America Line N.V.Transportation aboard the ship is providedsolely by the Shipowners and Charterers andpursuant to the Cruise Contract that you willreceive prior to embarkation. A copy of theform of cruise contract will be provided uponrequest or can be viewed on our website:www.hollandamerica.com. Please note thatthe contract includes a clause specifyingcertain courts in the State of Washingtonas the exclusive forum for resolving disputes.Non-Holland America Services (suchas airlines and ground carriers, shoreexcursions, restaurants, air ambulance,hotels and shoreside physicians) aregenerally performed by independentcontractors. These Non-Holland AmericaServices are solely at your risk and subjectto the terms or arrangements made by youor on your behalf with the independentcontractor. We assume no responsibility withrespect to these Non-Holland America Services(including cancellation, delay, injury, deathor damage to property) even though wemay collect monies or make bookings.Situations may arise which, in our opinion,make it necessary for us to cancel, advanceor postpone a scheduled departure, changeitineraries or make substitutions involvinghotels, restaurants, ports of call, other travelcomponents, vessels or other modes oftransportation. In that event, we do not assumeresponsibility or liability for any resultinglosses, expenses or inconvenience. Your fullcruise fare will be refunded, however, if thecruise is cancelled prior to initial embarkation.We are not required to make refunds oncetravel commences, regardless of the reason forguests being unable to complete their travel.Ships’ RegistryThe ms Nieuw Amsterdam, ms Eurodam,ms Noordam, ms Westerdam, ms Oosterdam,ms Zuiderdam, ms Prinsendam, ms Volendam,ms Zaandam and ms Amsterdam,ms Rotterdam, ms Veendam, ms Ryndam,ms Maasdam and ms Statendam are registeredin The Netherlands. Holland America Line hasregistered trademarks in the United Statesand various foreign countries for thenames and phrases “Holland America,”“Holland America Line,” “Signature ofExcellence,” “As You Wish,” “AirPlus Service,”“Oceans Apart,” “Club HAL,” “Sunfarer”“Seafarer” and “Wayfarer” as well as for themodern and antique ship design logo.Should you need to contactHolland America Line prior to sailing,please use this address:Holland America Line Inc.300 Elliott Avenue WestSeattle, Washington 98119 U.S.A.www.hollandamerica.com 209