Retail Sales Training Course Outline - Professional Development ...
Retail Sales Training Course Outline - Professional Development ...
Retail Sales Training Course Outline - Professional Development ...
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Phone: 855-334-6700Email: inquiries@pdtrainingusa.com<strong>Retail</strong>ers can make the most of every marketing dollar andevery customer by providing retail sales staff with thisunique <strong>Retail</strong> <strong>Sales</strong> training course from pd training.<strong>Course</strong> Length: 1.0 daysStaff will learn practical techniques to sell more, discountless, handle 'price shoppers' and close more sales, whileremaining courteous, professional and avoiding beingpushy.This dynamic training course is available now throughoutthe US, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Detroit, Los Angeles, Manhattan, Miami, Orlando,Philadelphia, and Seattle.<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> <strong>Outline</strong><strong>Retail</strong> has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to allretailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills andconfidence to professionally manage, control and close sales.This course will provide your team with skills and techniques to close more sales whilst providing great customer service and notcreating a pushy forceful sale.By the end of this training course, participants will:Learn to create a great first impressionLearn to greet constructively & create a personal connectionDevelop rapport & create warmth & opennessAsk effective questions to better understand client needsMaster active listening techniquesLearn to control the sale & lead a customer to becoming a buyerLearn an amazingly simple and professional way of handling price shoppersLearn 4 effective techniques for minimizing & negating the need to discountUnderstand sales psychology such as the "The Power of YES when selling"Learn to ask for the saleLearn cross selling and upsellingMaster effective techniques for closing without being pushy<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 1It Starts with youAttitudePersonal AppearanceProduct KnowledgeSell yourself on the productEnthusiasm<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 6Control the sale'The Challenge' - persuasion, not confrontationHow to handle people shopping on priceThe excellent 6 step technique that negates the opposition andmaintains your professionalism<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 2Consider the customerWhat do you expect when you are acustomer?The value of every shopperThe mission for a retail sales personDefine 'excellent retail customer service'<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 7Maximizing Every OpportunityMinimising/Negating discounting4 effective techniquesWhy discount & Why not?Cross SellingUpselling<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 3Starting the sales processThe importance of first impressionsHow to create a good first impression<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 8<strong>Sales</strong> Psychology 101The Power of 'Yes' when sellingTie downsTag Ons<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 4GreetingThe golden ruleCreate a constructive greetingConstruct positive dialogDevelop rapport<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 9Closing the saleKnowing when the time is rightDon't be afraid to ask for the sale3 closing techniques<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 5Needs analysis<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> <strong>Course</strong> - Lesson 10Thank you<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> courses are delivered by pd training's <strong>Retail</strong> <strong>Sales</strong> specialists in Atlanta, Baltimore, Boston, Charlotte,Chicago, Detroit, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, Seattle and US wide.
Phone: 855-334-6700Email: inquiries@pdtrainingusa.comDeepening techniquesProbing questionsActive listening'Minimal encouragers' - their importanceand how to use themReferralsRepeat businessGenuine mutual appreciationWeb Links:View this course online:http://pdtrainingusa.com/retail-sales-trainingIn-house <strong>Training</strong> Instant Quote:http://pdtrainingusa.com/in-house-training-instant-quote/Public Classes - Enroll Now!http://bookings.pdtrainingusa.com/publicclassbooking.aspx?courseid=46<strong>Retail</strong> <strong>Sales</strong> <strong>Training</strong> courses are delivered by pd training's <strong>Retail</strong> <strong>Sales</strong> specialists in Atlanta, Baltimore, Boston, Charlotte,Chicago, Detroit, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, Seattle and US wide.
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