your 2012-13 A-Z Guide - Swindon Borough Council
your 2012-13 A-Z Guide - Swindon Borough Council
your 2012-13 A-Z Guide - Swindon Borough Council
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Where <strong>your</strong> money goes / A-Z of Services<br />
<strong>Swindon</strong><br />
<strong>your</strong> <strong>2012</strong>-<strong>13</strong> A-Z <strong>Guide</strong><br />
<strong>Council</strong> Services in <strong>Swindon</strong>, and information from the Police Authority<br />
and the Fire & Rescue Service
Index<br />
3<br />
Leader’s Introduction<br />
4-5<br />
Get ready for the Olympics<br />
6-7<br />
Events<br />
8-15<br />
A to Z<br />
16<br />
Voting boundaries<br />
17<br />
Changes to the One Stop Shop<br />
18-20<br />
Fire & Rescue Service<br />
21-24<br />
Police Authority<br />
25-28<br />
Explanatory Notes<br />
29<br />
Help With Your Bill<br />
30-34<br />
<strong>Council</strong> Tax<br />
35<br />
Environment Agency<br />
36<br />
<strong>Swindon</strong> Direct Contact Centre<br />
& One Stop Shop<br />
2 www.swindon.gov.uk<br />
Welcome...
“ This is <strong>your</strong> guide to the<br />
council’s services, and it<br />
provides you with all the<br />
information you need<br />
Cllr.<br />
to contact us. I hope<br />
you will keep it over the<br />
next twelve months as<br />
a handy reference.<br />
It also includes information about<br />
<strong>your</strong> council tax, which hasn’t<br />
been increased. It is hard to<br />
escape news about the squeeze<br />
on the nation’s finances, and the<br />
pressure this puts, in turn, on<br />
household budgets.<br />
Everyone continues to<br />
feel the pinch, which is<br />
why we have decided to<br />
freeze <strong>your</strong> bill again this<br />
year.<br />
That’s not to say that it’s been<br />
easy to achieve. Like all councils,<br />
demand for our services is<br />
rising every month, and at the<br />
same time we’re facing reduced<br />
financial support from central<br />
government and reductions in<br />
income, all due to the economic<br />
downturn.<br />
Welcome<br />
Along with our partners, such as<br />
Leader, <strong>Swindon</strong><br />
the police and fire services, we<br />
<strong>Borough</strong> <strong>Council</strong><br />
have worked extremely hard to<br />
find the savings and efficiencies<br />
to keep council tax as it was last<br />
year. It’s quite rightly what you<br />
would expect us to do, but it has<br />
been necessary to make some<br />
difficult decisions about our<br />
priorities, and reduce the number<br />
of people who work for us.<br />
The financial climate will remain<br />
extremely challenging for the<br />
council over the next few years.<br />
This booklet lists the huge range<br />
of services we deliver. While<br />
no-one uses them all, they are<br />
all important, and I hope the list<br />
serves as a reminder as to why<br />
local government exists and why<br />
it is necessary.<br />
Roderick<br />
“<br />
Cllr. Roderick Bluh,<br />
www.swindon.gov.uk 3
Get ready for the Olympics<br />
in <strong>Swindon</strong>!<br />
It may seem like a long way away,<br />
but the London <strong>2012</strong> Olympics will<br />
be here before you know it.<br />
Were you one of the lucky ones<br />
who managed to get a ticket?<br />
If you weren’t, then don’t fear<br />
as Wharf Green in <strong>Swindon</strong> town<br />
centre is one of only 22 sites<br />
across the country that will<br />
showing all the action from the<br />
capital.<br />
And if you make <strong>your</strong> way down<br />
to the Big Screen, you will also be<br />
treated to some exclusive footage<br />
from the games.<br />
You will notice <strong>Swindon</strong> starting<br />
to take the ‘look and feel’ of the<br />
games from May 1st - not least<br />
when the Olympic torch comes to<br />
town on Wednesday 23 May!<br />
From 12pm we invite you to be<br />
a part of the big event in Wharf<br />
Green under the big screen.<br />
Throughout the two weeks of the<br />
games (27th July – 12th August),<br />
and the Paralympic Games (29th<br />
August – 9th September) Wharf<br />
4 www.swindon.gov.uk<br />
Green will be fully equipped for<br />
you and <strong>your</strong> family to feel a part<br />
of the momentous events.<br />
24-hour seating will be available<br />
during the games, so feel free to<br />
come down and set up for the day,<br />
and be part of <strong>Swindon</strong>’s opening<br />
ceremony on Friday 27 July from<br />
6.30pm.<br />
There will also be an activity area<br />
where you can try some of the<br />
Olympic sports and information<br />
on where you can take part<br />
locally. There will be areas serving<br />
food and drinks all day.<br />
To keep updated on what will<br />
be taking place throughout<br />
<strong>Swindon</strong> follow us on twitter @<br />
eventsinswindon or Facebook via<br />
Big Screen <strong>Swindon</strong>.
Olympic Torch spectacular all set<br />
for <strong>Swindon</strong><br />
And we say get ready to celebrate<br />
and be part of its history...<br />
We’re inviting both businesses and<br />
families to be part of our Olympic<br />
Torch celebration in <strong>Swindon</strong><br />
town centre.<br />
On Wednesday 23 May, the torch<br />
will make its way through <strong>Swindon</strong><br />
and the town centre is hosting an<br />
event to make its mark in history.<br />
The event will welcome the Olympic<br />
torch to the stage during its<br />
8,000-mile UK relay after it has<br />
been carried through Chiseldon,<br />
Wroughton and Royal Wootton<br />
Bassett on its way from Bristol,<br />
before heading towards Wharf<br />
Green under the Big Screen.<br />
From 12pm there will be a variety<br />
of displays taking place on the day<br />
to mark the occasion, including<br />
a procession through the centre,<br />
starting at the Cenotaph on Regent<br />
Circus before ending in Wharf<br />
Green.<br />
Gold will be the theme of the day<br />
with everyone involved decked out<br />
head to toe in colour. Members of<br />
the public are being asked to join in<br />
with the theme.<br />
June<br />
Sunday 03 June, 12-4pm<br />
The Big Lunch to celebrate the<br />
Diamond Jubilee<br />
Saturday 16 June, 12-4pm<br />
Alternative Fitness Event in theme<br />
of ‘wonderland’<br />
Thursday 28 June, 11-3pm<br />
Wimbledon in <strong>Swindon</strong><br />
Saturday 30 June, 11-4pm<br />
Armed Forces Day<br />
July<br />
05, 07 and 08 July, 11-3pm<br />
Wimbledon in <strong>Swindon</strong><br />
Monday 16 July, 6.30-11pm<br />
The Royal Ballet, Metamorphosis<br />
Saturday 21 July, 12-3pm<br />
<strong>Swindon</strong> Dance perform their<br />
‘Get Set’ programme<br />
Friday 27 July, From 6.30pm<br />
Come and watch the Olympic<br />
Opening ceremony in our<br />
specially decorated arena<br />
July and August<br />
Saturday 28 July - Sunday<br />
12 August From 9am - until<br />
close of play<br />
Enjoy the Olympics in<br />
Swndon town centre.
Events<br />
6<br />
Things to see & do in <strong>Swindon</strong><br />
- here are just a few ideas...<br />
Thinking of having<br />
a street party?<br />
Street parties and fetes are a<br />
traditional part of community life.<br />
They are a simple way for us to<br />
get to know our neighbours and<br />
meet members of our community.<br />
We want to make it easier for<br />
you to hold these sorts of local<br />
events successfully so we have put<br />
together some advice to help you.<br />
For more information visit<br />
www.swindon.gov.uk/streetparties<br />
or call 466380.<br />
Get a free cycle map<br />
of <strong>Swindon</strong> by emailing:<br />
transportplanning@swindon.gov.uk<br />
or pick up one at <strong>Swindon</strong>’s<br />
bike shops.<br />
<strong>Swindon</strong> Museum & Art Gallery<br />
Did you know that the Museum & Art<br />
Gallery are housed together and are<br />
FREE to look around?<br />
Open Wednesday to Saturday, 10am -<br />
5pm, the art collection has a reputation<br />
as one of the best British 20th Century<br />
Art collections outside London. The<br />
museum tells the story of <strong>Swindon</strong>’s<br />
Jurassic past, its connections with the<br />
Roman Empire and <strong>Swindon</strong>’s recent<br />
social history.<br />
<strong>Swindon</strong> Museum and Art Gallery have<br />
various events running throughout the<br />
year as well as a Trail for Young People.<br />
<strong>Swindon</strong> Museum and Art Gallery,<br />
Bath Road <strong>Swindon</strong> SN1 4BA<br />
Tel: 01793 466556<br />
E-mail: mandartgallery@swindon.gov.uk
..for more,<br />
visit www.swindon.gov.uk<br />
Open Air Theate at Lydiard Park<br />
Friday 17 August, 6.30pm The Twits<br />
Mr and Mrs Twit loathe each other, they never wash and they live in<br />
a smelly old caravan next to a rotting tree. Bored of playing tricks<br />
on each other they decide to open a circus, capturing a family of<br />
monkeys and cruelly training them to perform the ring. The local<br />
birds try to rescue the monkeys, but only with the audience’s help<br />
will the Twits meet a sticky end and the monkeys finally be set free!<br />
This promises to be a revoltingly funny show, from Roald Dahl<br />
Tickets £14, Children £8 (3 to 15 years), Family £38<br />
Tickets available from the <strong>Swindon</strong> Arts Centre, 01793 614837<br />
Events<br />
Saturday 14 July<br />
Lydiard Park<br />
Leisure Centres<br />
Sports courses run throughout the year at most of our leisure sites,<br />
from swimming to trampolining, climbing to ice skating, ballet to golf.<br />
Check out swindon.gov.uk/sportscourses for more information<br />
STEAM – Museum of the Great Western Railway<br />
To celebrate the Queen’s Diamond Jubilee, STEAM – Museum of the Great<br />
Western Railway has created a unique exhibition exploring royal rail travel, from<br />
the very early days of steam and the Great Western Railway, through to the<br />
present day.<br />
The exhibition runs until 31 December and is free with normal admission.<br />
The Royal Road Children’s Activity Trail is available to download free from the<br />
STEAM website or it can be purchased for 75 pence from STEAM Reception.<br />
To find out more about what’s happening at STEAM, visit the museum’s website<br />
at: www.swindon.gov.uk/steam or call STEAM on 01793 466637/466646.<br />
7
Your A - Z <strong>Guide</strong><br />
A to Z<br />
Your guide to services<br />
Information in an instant<br />
The <strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong> website is a great way to get information about our<br />
services quickly, so we have created direct links to it for all the services listed in the<br />
A to Z. Go to www.swindon.gov.uk/ , add the service you need (using the words<br />
exactly as printed in blue) and the link will take you straight to the web page.<br />
A<br />
A Card ☎ 445501<br />
acards<br />
Abandoned Vehicles ☎ 445501<br />
abandonedvehicles<br />
Adoption ☎ 465700<br />
adoption<br />
Adult Services Care Line<br />
careline ☎ 0800 085 6666<br />
Allotments ☎ 445501<br />
allotments<br />
Anti-Social Behaviour Unit ☎ 445500<br />
antisocialbehaviour<br />
Art Gallery & Museum ☎ 466556<br />
museumandartgallery<br />
Arts Centre Box Office ☎ 614837<br />
artscentre<br />
Asbestos Disposal ☎ 445501<br />
bulkywaste<br />
Online you can: report an<br />
abandoned vehicle or shopping trolley<br />
& apply for assisted waste and<br />
recycling collections (A card).<br />
8 www.swindon.gov.uk<br />
�<br />
B<br />
Benefit Fraud Hotline ☎ 464690<br />
benefitfraud<br />
Benefit - Housing/<strong>Council</strong> Tax<br />
housingbenefitcontact ☎ 0345 302 2316<br />
ctaxbenefit<br />
Births, Deaths, Marriages<br />
& Civil Partnerships ☎ 521734<br />
registerservice<br />
Bins - Wheelie ☎ 445501<br />
householdwaste<br />
Blue Badges ☎ 463<strong>13</strong>6<br />
bluebadge<br />
Blue Sacks ☎ 445501<br />
householdwaste<br />
Building Control ☎ 445502<br />
buildingcontrol<br />
Bus Passes - Pupils/Students ☎ 4662<strong>13</strong><br />
traveltoschool<br />
Bus Passes & Vouchers ☎ 445506<br />
concessionarytravel<br />
Business Rates enquiries<br />
businessrates ☎ 0845 602 0146<br />
Business Rates payment by phone<br />
☎ 0845 603 5058<br />
Business Rates payment online<br />
businessrates
C<br />
Cabinet Office ☎ 463424<br />
cabinet<br />
Care Homes (Residential) for older people<br />
residentialcarehomes ☎ 0800 085 6666<br />
Care Homes (Nursing) for older people<br />
nursingcarehomes<br />
Care Homes for People with<br />
Learning Difficulties<br />
ldcarehomes<br />
Car Share <strong>Swindon</strong> ☎ 466392<br />
carshare<br />
Cemeteries ☎ 822259<br />
cemeteriesandcrematorium<br />
Children & Family Services:<br />
Referral & Assessment Team ☎ 466903<br />
servicesforfamilies<br />
Integrated Service for Disabled<br />
Children, Saltway Centre ☎ 464240<br />
disabledchildren<br />
Community Hall Hire ☎ 466486<br />
communityhall<br />
Community Safety Partnership<br />
communitysafety ☎ 466506<br />
Commercial Waste ☎ 445501<br />
commercialwaste<br />
<strong>Council</strong>lors ☎ 445500<br />
councillors<br />
(For information on <strong>your</strong> councillors,<br />
council meetings & decisions)<br />
Committee Meetings ☎ 463601<br />
committees<br />
<strong>Council</strong> Tax enquiries ☎ 0345 302 2316<br />
counciltax<br />
<strong>Council</strong> Tax payments by phone<br />
☎ 0845 603 5058<br />
<strong>Council</strong> Tax payments online<br />
counciltaxpayonline<br />
Your A - Z <strong>Guide</strong><br />
Community Grants ☎ 445500<br />
communitygrants<br />
Create Studios ☎ 465333<br />
create<br />
Crematorium ☎ 822259<br />
cemeteriesandcrematorium<br />
Online you can: register to pay<br />
council tax, apply for discounted council<br />
tax or council tax exemption, report<br />
a problem with car park<br />
maintenance.<br />
�<br />
D<br />
Dial A Ride ☎ 616050<br />
Disabilities:<br />
Adults with Physical Disabilities<br />
disabilities ☎ 0800 085 6666<br />
Adults with Learning Disabilities<br />
☎ 463333<br />
Speech & Language, Occupational<br />
Health/Physiotherapy & Physiology<br />
☎ 646961<br />
adultslearningdisabilities<br />
Disabled Parking (Blue Badges) ☎ 463<strong>13</strong>6<br />
bluebadge<br />
Integrated Service for Disabled<br />
Children, Saltway Centre ☎ 464240<br />
disabledchildrenteam<br />
www.swindon.gov.uk 9
Your A - Z <strong>Guide</strong><br />
D<br />
Dogs – Stray ☎ 445501<br />
straydogs<br />
Dogs – Lost ☎ 445501<br />
lostdogs<br />
Dogs – Fouling ☎ 445501<br />
dogbins<br />
Domestic violence (Community Safety<br />
Partnership) ☎ 466506<br />
communitysafety<br />
Dumped rubbish (Fly Tipping) ☎ 445501<br />
flytipping<br />
E<br />
Education:<br />
Parent Partnership ☎ 466515<br />
Support around all aspects of special<br />
educational needs<br />
parentalsupport<br />
School Governors ☎ 463875<br />
schoolgovernors<br />
For more information about education<br />
& learning, including special educational<br />
needs go to the <strong>Council</strong> website:<br />
educationandlearning<br />
Online you can: apply for school<br />
transport & free school lunches.<br />
10 www.swindon.gov.uk<br />
�<br />
Elections & Electoral Registration<br />
electoral ☎ 464601<br />
Energy Conservation (Home)<br />
Tues -Thurs ☎ 466100<br />
energyefficiency<br />
Safe and Warm ☎ 940094<br />
For more information on the benefits<br />
available contact the number above<br />
Environmental Health ☎ 445501<br />
environmentalprotection<br />
Foster for <strong>Swindon</strong><br />
People Like You - Providing a Home<br />
Make a big difference to children and<br />
young people in <strong>Swindon</strong>. Foster.<br />
01793 465700<br />
familyplacement@swindon.gov.uk<br />
www.swindon.gov.uk<br />
F<br />
Fly tipping ☎ 445501<br />
flytipping<br />
Flooding - highways & non-emergency<br />
flooding ☎ 445501<br />
Food Hygiene & Standards ☎ 466067<br />
foodhygiene<br />
Includes: advice, training, complaints,<br />
food poisoning investigations,<br />
food sampling, registration of new food<br />
businesses & Food business hygiene<br />
ratings<br />
Fostering ☎ 465700<br />
fostering<br />
Fridge / furniture disposal ☎ 445501<br />
bulkywaste
G<br />
Garden Waste ☎ 445501<br />
gardenwaste<br />
General Enquiries ☎ 445500<br />
customerservices<br />
Graffiti (report a problem) ☎ 445501<br />
graffiti<br />
H<br />
Hazardous Waste - household ☎ 445501<br />
bulkywaste<br />
Health & Safety - Commercial<br />
Properties - Accident Investigations<br />
☎ 466067<br />
Health & Safety Executive Incident<br />
Reporting Centre: ☎ 0845 300 9923<br />
healthandsafety<br />
Hearing ☎ 618225<br />
hearingandvision<br />
Highways & Road Management -<br />
roadworks & diversion info ☎ 445501<br />
roadworks<br />
Housing:<br />
All matters relating to <strong>Council</strong> tenancies<br />
including rents, repairs, Right to Buy,<br />
housing advice & <strong>Swindon</strong> Homebid<br />
housing ☎ 445503<br />
Empty Homes ☎ 464286<br />
emptyhomes<br />
Homelessness ☎ 445503<br />
(emergency out of hours only 466451)<br />
homelessness<br />
Home Care - Older People<br />
contactadultsocialcare ☎ 0800 085 6666<br />
Homeline & Enquiries ☎ 464430<br />
homeline<br />
Online you can: apply for a council<br />
or a housing association home.<br />
�<br />
Your A - Z <strong>Guide</strong><br />
L<br />
Land Charges: ☎ 466246/466359<br />
landcharges<br />
Learning Disabilities<br />
Adults with Learning Disabilities<br />
☎ 463333<br />
adultswithlearningdisabilities<br />
Leisure Centres:<br />
Broome Manor, Golf & Gym Complex<br />
broome ☎ 495761<br />
Croft Sports Centre (contact Croft<br />
for athletic track booking) ☎ 526622<br />
croft<br />
Delta Tennis Centre ☎ 465490<br />
delta<br />
Dorcan Recreation Complex ☎ 533763<br />
dorcan<br />
Haydon Centre ☎ 706666<br />
haydon<br />
New Walk Fit Groups<br />
from The Link Centre<br />
Stride out and step up <strong>your</strong><br />
fitness levels with instructor-led<br />
sessions (moderate fitness<br />
levels required).<br />
Monday<br />
10.00am – 11.30am<br />
Thursday<br />
7.00pm – 8.00pm<br />
Prices:<br />
<strong>Swindon</strong>Card........................... £2.80<br />
Concession 1 ............................£1.80<br />
Concession 2 ............................£1.50<br />
Non Card ................................. £3.65<br />
www.getwalking.org/swindon<br />
www.swindon.gov.uk 11
Your A - Z <strong>Guide</strong><br />
L<br />
Leisure Centres<br />
Health Hydro ☎ 465630<br />
hydro<br />
Highworth Recreation Centre ☎ 762602<br />
highworth<br />
Link Centre ☎ 445566<br />
link<br />
Oasis ☎ 445401<br />
oasis<br />
Online you can: book most leisure<br />
activities and buy tickets for<br />
Wildcats ice hockey matches.<br />
Libraries:<br />
Central ☎ 463238<br />
libraries-central<br />
Covingham ☎ 520185<br />
libraries-covingham<br />
Even <strong>Swindon</strong> ☎ 486103<br />
libraries-evenswindon<br />
Highworth ☎ 463500<br />
libraries-highworth<br />
Liden ☎ 463504<br />
libraries-liden<br />
Mobile Library ☎ 465555<br />
mobilelibraryservice<br />
books, (adults’ & children’s), large print,<br />
audio & a request information service<br />
Moredon & Rodbourne Cheney<br />
libraries-moredon ☎ 618230<br />
North <strong>Swindon</strong> ☎ 707120<br />
libraries-northswindon<br />
Old Town (through Central Library)<br />
☎ 463238<br />
libraries-oldtown<br />
12 www.swindon.gov.uk<br />
�<br />
Park ☎ 463501<br />
libraries-park<br />
Penhill ☎ 726943<br />
libraries-penhill<br />
Pinehurst ☎ 0778 545 4357<br />
libraries-pinetrees<br />
Upper Stratton ☎ 829023<br />
libraries-upperstratton<br />
Walcot (through Central Library)<br />
☎ 463238<br />
libraries-walcot<br />
West <strong>Swindon</strong> ☎ 465555<br />
libraries-westswindon<br />
Wroughton ☎ 798112<br />
libraries-wroughton<br />
Don’t forget - when <strong>your</strong> library is<br />
closed, our online services are available<br />
to renew, request and research<br />
www.swindon.gov.uk/libraries<br />
Licensing:<br />
Including alcohol, gambling, regulation<br />
of charities & fireworks ☎ 4661<strong>13</strong><br />
licensing<br />
Listed Buildings & Conservation Areas<br />
listingandconservation ☎ 466327<br />
Litter ☎ 445501<br />
streetcleaning<br />
Lydiard Park & House ☎ 770401<br />
lydiard
M<br />
Museums:<br />
STEAM - Museum of the Great<br />
Western Railway ☎ 466637<br />
steam<br />
<strong>Swindon</strong> Museum & Art Gallery<br />
museumandartgallery ☎ 466556<br />
N<br />
Neighbourhood Wardens (Housing)<br />
neighbourhoodwardens ☎ 464081<br />
Noise complaints ☎ 445501<br />
noisenuisances<br />
O<br />
One Stop Shop & Contact<br />
Centre (<strong>Swindon</strong> Direct)<br />
customerservices ☎ 445500<br />
P<br />
Parking: ☎ 445506<br />
(includes Parking Tickets & Residents’<br />
Permits)<br />
Online you can: apply for a garage<br />
and resident parking.<br />
�<br />
Parks and open spaces<br />
parksandopenspaces ☎ 445501<br />
Coate Water ☎ 490150<br />
Mini golf, pitch & putt ☎ 522837<br />
Stanton Park ☎ 829704<br />
Great Western Community Forest<br />
☎ 466322<br />
Online you can: report a problem<br />
with the maintenance of children’s<br />
playgrounds and grass cutting<br />
in public areas.<br />
�<br />
Your A - Z <strong>Guide</strong><br />
Pest Control ☎ 445501<br />
pestcontrol<br />
Planning - Applications ☎ 445502<br />
planning<br />
Planning - Enforcement ☎ 445502<br />
planningenforcement<br />
Planning - Forward Planning Group<br />
forwardplanning ☎ 4665<strong>13</strong><br />
Potholes ☎ 445501<br />
potholes<br />
R<br />
Refuse & Recycling Collections ☎ 445501<br />
householdwaste<br />
�<br />
Online you can: report a problem<br />
with missed household waste & recycling<br />
collections, road drain & inspection covers,<br />
road marking & lining & road signage.<br />
Registration Service (Births, Deaths,<br />
Marriages & Civil Partnerships)<br />
registerservice ☎ 521734<br />
Road Drains ☎ 445501<br />
drainsandgullies<br />
Road Repairs & Maintenance ☎ 445501<br />
highwaysmaintenance<br />
www.swindon.gov.uk <strong>13</strong><br />
Photo: © Copyright C Clift
Your A - Z <strong>Guide</strong><br />
R<br />
Road Safety Team ☎ 466399<br />
(education and training for all age<br />
groups and category of road user)<br />
roadsafety<br />
S<br />
Schools<br />
Schoolsandcolleges<br />
<strong>Swindon</strong> Sure Start Partnership ☎ 466491<br />
Childcare. Includes: early education<br />
funding, childcare brokerage, services<br />
at children’s centres & extended<br />
schools, childcare inclusion funding &<br />
information for childcare providers<br />
SEQOL - Provider of care, health<br />
support commissioned by the council<br />
☎ 463333<br />
Shopmobility ☎ 512621<br />
shopmobility<br />
Social Care – Adults & Social<br />
Services<br />
Careline - Adults ☎ 0800 085 6666<br />
careline<br />
Emergency - out of hours ☎ 436699<br />
outofhours<br />
Safeguarding Vulnerable Adults (Adult<br />
Protection) ☎ 0800 085 6666<br />
vulnerableadults<br />
Social Care (Adults) - Telecare ☎ 464429<br />
telecare<br />
Social Care (Adults) - Special Needs<br />
& Social Services Transport<br />
☎ 466215/466216<br />
specialneedstransport<br />
Social Care (Children & Families) –<br />
Emergencies Out of Hours ☎ 436699<br />
outofhours<br />
Social Care (Children & Families) –<br />
14 www.swindon.gov.uk<br />
Substance Misuse ☎ 465040<br />
substanceabuse<br />
Street Lighting ☎ 445501<br />
streetlighting<br />
<strong>Swindon</strong>Card ☎ 445500<br />
Reduced prices at all SBC leisure sites,<br />
extra savings at off peak times, seven<br />
day advanced bookings including online<br />
bookings & loyalty rewards. Contact<br />
our leisure centres for details.<br />
swindoncard<br />
Swift - Free networking for<br />
businesses around travel issues.<br />
swift ☎ 466392<br />
Online you can: apply for a<br />
<strong>Swindon</strong>Card, report a problem<br />
with streetlight maintenance, street<br />
cleanliness, benches & bollards.<br />
�<br />
T<br />
Tourist Information (Visitor<br />
Information Centre) ☎ 466454<br />
visitorinformationcentre<br />
Trading Standards & Consumer Rights<br />
Business Information ☎ 466155<br />
tradingstandardsbusiness<br />
Consumer Advice - Consumer Direct<br />
tradingstandards ☎ 08454 040506<br />
Transport Strategy ☎ 466369<br />
transportstrategy<br />
Trees – (report a problem) ☎ 445501<br />
treesmaintenance<br />
U<br />
Uturn - Young People’s Substance<br />
Misuse Service ☎ 465040<br />
substanceabuse
V<br />
Vacancies<br />
jobvacancies<br />
Online you can: request a<br />
job vacancy pack.<br />
�<br />
Visitor Information Centre ☎ 466454<br />
visitorinformation<br />
Voting - Registration ☎ 464601<br />
registertovote<br />
Safeguarding Vulnerable Adults<br />
(Adult protection) ☎ 0800 085 6666<br />
vulnerableadults<br />
W<br />
Waste Disposal ☎ 445501<br />
householdwaste<br />
Wheelie Bins ☎ 445501<br />
householdwaste<br />
Winter - Road Gritting ☎ 445501<br />
roadgritting<br />
Wyvern Theatre Box Office ☎ 524481<br />
wyvern<br />
Online you can: report a grit<br />
box that needs re-filling or<br />
maintenance.<br />
�<br />
Y<br />
Youth Offending Team ☎ 823153<br />
youthoffending<br />
Your A - Z <strong>Guide</strong><br />
Last year there<br />
were...<br />
1,147,052 visits<br />
to our libraries<br />
1,202,686 books<br />
(including audio) were borrowed<br />
52,541 CDs, DVD,<br />
Videos & Console<br />
Games were hired from<br />
our libraries<br />
212,039 hours<br />
were spent on Public Access<br />
PCs in our libraries<br />
This information about The Directory is also available on the internet at<br />
www.swindon.gov.uk/directory<br />
It can be produced in a range of languages and formats (such as large print, Braille<br />
or other accessible formats) by contacting the Customer Services Department.<br />
Tel: 01793 445500 Fax: 01793 463982 E-mail: customerservices@swindon.gov.uk<br />
Information and details are correct at the time of publication.<br />
www.swindon.gov.uk 15
Voting boundaries have changed – check <strong>your</strong> new ward<br />
<strong>Swindon</strong>’s electoral boundaries have<br />
changed this year, and voters across the<br />
<strong>Borough</strong> in the May local elections will be<br />
in wards which have new boundaries and<br />
new names. You might find that <strong>your</strong> usual<br />
polling station venue has changed.<br />
The move has been made by the Boundary<br />
Commission because of <strong>Swindon</strong>’s<br />
changing shape and growing population –<br />
such reviews usually take place every ten<br />
to fifteen years. The council now has 20<br />
wards, two fewer than previously, and the<br />
total number of councillors that will be<br />
elected has reduced by two to 57. The<br />
Blunsdon<br />
& Highworth<br />
Central<br />
Chiseldon<br />
& Lawn<br />
Covingham<br />
& Dorcan<br />
Eastcott<br />
Gorse Hill<br />
& Pinehurst<br />
Haydon<br />
Centre<br />
Liden, Eldene<br />
& Park South<br />
Lydiard &<br />
Freshbrook<br />
Mannington<br />
& Western<br />
16 www.swindon.gov.uk<br />
Castle Eaton Village Hall, Hannington<br />
Village Hall, Blunsdon St Andrew Village<br />
Hall, Stanton Fitzwarren Village Hall,<br />
Highworth Youth Centre, Highworth<br />
Community Room<br />
Westbourne Youth And Community<br />
Centre, Central Community Centre,<br />
Broadgreen Community Centre,<br />
The Winners’ Lounge<br />
changes also mean that a new electoral<br />
register has been published. Anyone who<br />
wants to check where they are registered<br />
can e-mail elecreg@swindon.gov.uk or<br />
phone (01793) 464601. The registers<br />
can also be viewed at the Civic Offices in<br />
Euclid Street SN1 2JH or online by visiting<br />
www.swindon.gov.uk /boundarychanges<br />
The new register will reflect the 20 new<br />
wards listed below. The notice of the<br />
intention to revise the Register of Electors<br />
has been made under provisions made<br />
within the Representation of the People<br />
Act 1983.<br />
Old Town<br />
Penhill<br />
& Upper<br />
Stratton<br />
Lawn Community Centre, Calley<br />
Memorial Hall Priory Vale<br />
Coleview Community Centre, Nythe<br />
Community Centre, St. Paul`s Church<br />
Centre, Liden Community Centre<br />
Clifton Street Social Hall, Friends Meeting<br />
House, Church Of England Primary School,<br />
in King William Street, Drove Social Hall,<br />
St. Saviours Church Hall<br />
Pinehurst Community Centre, St.<br />
Barnabas Church Hall, The Moonrakers,<br />
Gorse Hill Community Centre, Upper<br />
Stratton Baptist Church Hall<br />
Moredon Community Centre,<br />
Haydon Centre, Christ The Servant,<br />
Greenmeadow Childrens' Centre<br />
Park South Community Centre, Eldene<br />
Community Centre, Liden Community<br />
Centre<br />
Lydiard Academy, Freshbrook Community<br />
Centre, Oliver Tompkins Primary<br />
Rodbourne Rd Methodist Church, Delta<br />
Tennis Centre, Toothill Community<br />
Centre, Even <strong>Swindon</strong> Community<br />
Centre<br />
Ridgeway<br />
Rodbourne<br />
Cheney<br />
Shaw<br />
St Andrews<br />
St Margaret &<br />
South Marston<br />
Walcot & Park<br />
North<br />
Wroughton &<br />
Wichelstowe<br />
Commonweal School, East Wichel Community<br />
Primary School, Lethbridge Primary School,<br />
Croft Sports Centre<br />
United Reform Church, St Peter’s Church Hall,<br />
St. Philip`s Church Hall, Stratton Youth Centre,<br />
Meadowcroft Community Rooms<br />
Oakhurst Primary School, The Parliament<br />
Room at The Tawny Owl, Underground Youth<br />
Centre<br />
Liddington Village Hall, Wanborough Village<br />
Hall, Bishopstone Village Hall<br />
Western Community Centre, Moredon<br />
Community Centre, Rodbourne Cheney<br />
Primary School, All Saints Church<br />
Peatmoor Community Primary School,<br />
Brookfield School, Salt Way Primary School,<br />
Shaw Ridge Primary School, George And Ann<br />
Tweed Rooms<br />
Bridlewood Primary School,<br />
AbbeyMeads Primary School<br />
Church of Jesus Christ, Stratton Community<br />
Leisure Centre, Coleview Community Centre,<br />
South Marston Village Hall<br />
Immanuel Church Hall, St Andrews C of E<br />
Church, Goddard Park Primary School<br />
Ellendune Community Centre, Wroughton<br />
Junior School, Wroughton Library<br />
The changes will take effect after the elections on 3 May <strong>2012</strong>.
The cash desk in the council’s<br />
One Stop Shop in Beckhampton<br />
Street will close on 5 April.<br />
The closure will save the council<br />
£500,000 over the next 10 years, and is<br />
part of the council’s drive to encourage<br />
residents to use convenient and more<br />
cost-effective payment methods. The<br />
council will continue to accept payment<br />
by cheque for all council services.<br />
Cheques can be sent by post or left in<br />
a drop-off box in the One Stop Shop<br />
from April. For all other services there<br />
are a variety of payment methods that<br />
can be accessed from the comfort of<br />
<strong>your</strong> home, or in many instances closer<br />
to home.<br />
Did you know it costs, on average,<br />
£7.40 for the council to carry out<br />
face-to-face customer services?<br />
Figures supplied by Socitm (Society for<br />
Information Technology Management)<br />
in their ‘Better Connected’ report<br />
also show that dealing with customer<br />
services via a call centre costs, on<br />
average, £2.90 per transaction. However,<br />
the average transaction via the council’s<br />
website costs just 17 pence.<br />
<strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong>’s website can<br />
deal with a range of transactions and<br />
customer services, all from the comfort<br />
of <strong>your</strong> own home.<br />
Changes at the One Stop Shop<br />
Alternative methods may include<br />
Direct Debit, Internet Payment (24hrs),<br />
Telephone Payment (24hrs), Debit/<br />
Credit Card in the One Stop Shop<br />
(not available for council tax or<br />
housing rent payments), Post Office<br />
or PayPoint. Between now and the<br />
closure on 5 April, staff will be on hand<br />
to support residents they can pay and<br />
identify which methods may be more<br />
convenient to them.<br />
Anyone with any queries should ask<br />
a member of staff for help. Payment<br />
methods are available for each service.<br />
Please visit www.swindon.gov.uk/<br />
customerservices<br />
The wonders of technology<br />
Just visit www.swindon.gov.uk and<br />
click on the ‘Do It Online’ icon.<br />
www.swindon.gov.uk 17
Wiltshire Fire & Rescue Service<br />
Wiltshire Fire<br />
& Rescue Service<br />
Wiltshire Fire & Rescue Service<br />
works hard to protect the<br />
communities of Wiltshire and<br />
<strong>Swindon</strong>, often working with<br />
partners to reduce the risk of<br />
fire wherever possible.<br />
In 2010/11, we received <strong>13</strong>,447<br />
emergency calls, responding to 1,988 fires,<br />
473 road traffic collisions and 737 special<br />
service calls (incidents such as flooding,<br />
helping the police, animal rescue etc). We<br />
also dealt with 705 co-responder calls,<br />
where firefighters from 10 of our fire<br />
stations support the ambulance service<br />
by attending medical emergencies ahead<br />
of a paramedic arriving.<br />
We have 24 fire stations, at Amesbury,<br />
Bradford on Avon, Calne, Chippenham,<br />
Cricklade, Corsham, Devizes, Ludgershall,<br />
Malmesbury, Marlborough, Melksham,<br />
Mere, Pewsey, Ramsbury, Salisbury,<br />
Stratton, <strong>Swindon</strong>, Tisbury, Trowbridge,<br />
Warminster, Westbury, Westlea, Wilton<br />
and Royal Wootton Bassett.<br />
18 www.wiltsfire.gov.uk<br />
A consultation into how we run the<br />
Service and the duty systems we use at<br />
these fire stations started in February<br />
<strong>2012</strong> and will run until the end of May.<br />
Visit www.wiltsfire.gov.uk to find<br />
out more.<br />
These proposed changes are, in part,<br />
down to the changes in Government<br />
financing that we face in the coming few<br />
years. We know that we have to make<br />
savings of £1.8 million over the four years<br />
to 2014 – but, alongside facing this new<br />
fiscal reality, we need to embrace the<br />
opportunities presented by the<br />
Localism Act.<br />
We have a proud record of delivering<br />
value for money and a highly efficient<br />
service to the people of Wiltshire and<br />
<strong>Swindon</strong>. We are also privileged to be<br />
‘in the heart of the community, for the<br />
community’, and we need to ensure<br />
that our Service reflects the needs and<br />
expectations of local people.
Wiltshire and <strong>Swindon</strong> Fire Authority,<br />
which acts as the overall governing<br />
body for the Fire & Rescue Service,<br />
has <strong>13</strong> members - nine appointed by<br />
Wiltshire <strong>Council</strong> and four by<br />
<strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong>.<br />
These councillors have a statutory<br />
duty to provide the financial and other<br />
resources necessary to ensure an<br />
efficient and effective service. To this<br />
Fire & Rescue Service in <strong>2012</strong>/<strong>13</strong><br />
Capital expenditure <strong>2012</strong>/<strong>13</strong><br />
Property & estates<br />
£<br />
954,000<br />
Vehicles & equipment 2,<strong>13</strong>2,000<br />
Information and communication<br />
technology<br />
450,300<br />
Total capital programme 3,536,300<br />
Expenditure per head of population on<br />
the provision of fire and rescue services<br />
Number of primary fires per 100,000<br />
population (e.g. property fires).<br />
Percentage of fires attended in dwellings<br />
where no smoke alarm was fitted.<br />
Wiltshire Fire & Rescue Service<br />
end, they set an annual budget, which is<br />
funded by:<br />
• Grant from central government<br />
• An allocation of non-domestic rates<br />
• An annual precept on local<br />
taxpayers, raised as part of the<br />
council tax bill<br />
The amount you will pay for <strong>your</strong> Fire<br />
& Rescue Service in <strong>2012</strong>/<strong>13</strong> will be as<br />
follows:<br />
Band A Band B Band C Band D Band E Band F Band G Band H<br />
£41.59 £48.52 £55.45 £62.38 £76.24 £90.10 £103.97 £124.76<br />
How do we perform?<br />
2010/11<br />
£35.51<br />
154.52<br />
24.23 %<br />
www.wiltsfire.gov.uk 19
Wiltshire Fire & Rescue Service<br />
Budget 2011/12 - how the money was spent and where it came from (£)<br />
Employees 19,054,000 76.6%<br />
Premises 1,238,700 5.0%<br />
Transport 751,800 3.0%<br />
Supplies and services 2,535,600 10.2%<br />
Capital financing charges 1,854,300 7.4%<br />
Income (-649,600) (-2.6%)<br />
To(+)/from(-) reserves 95,700 0.4%<br />
Total Net Expenditure 24,880,500 100.0%<br />
<strong>Council</strong> Tax 15,666,000 63%<br />
Government Support 9,110,500 36.6%<br />
Collection Fund Surplus 104,000 0.4%<br />
Total Financing 24,880,500 100.0%<br />
Budget <strong>2012</strong>/<strong>13</strong> - how the money will be spent and where it will come from (£)<br />
Employees 19,630,400 77.7%<br />
Premises 1,276,400 5.1%<br />
Transport 730,700 2.9%<br />
Supplies and services 2,507,900 9.9%<br />
Capital financing charges 1,725,200 6.8%<br />
Income (-1,054,200) (-4.2%)<br />
To(+)/from(-) reserves 461,500 1.8%<br />
Total Net Expenditure 25,277,900 100%<br />
<strong>Council</strong> Tax 15,854,300 62.7%<br />
Government Support 9,231,100 36.5%<br />
Collection Fund Surplus 192,500 0.8%<br />
Total Financing 25,277,900 100%<br />
20 www.wiltsfire.gov.uk
Wiltshire Police<br />
Authority<br />
Wiltshire Police Authority<br />
(WPA) and Wiltshire Police serve<br />
approximately 635,000 people<br />
across the Wiltshire <strong>Council</strong> and<br />
<strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong> areas.<br />
It is the responsibility of Wiltshire<br />
Police to deliver local policing<br />
services across these areas. WPA’s<br />
role, on behalf of the people of<br />
Wiltshire and <strong>Swindon</strong>, is to ensure<br />
that this happens effectively and<br />
efficiently.<br />
This council tax report summarises<br />
Wiltshire Police’s performance for the<br />
last financial year, the commitments<br />
for <strong>2012</strong>/<strong>13</strong> and a breakdown of the<br />
supporting budget.<br />
Developments during 2011/12<br />
Wiltshire remains one of the safest<br />
counties in the country with low levels<br />
of crime and anti-social behaviour<br />
compared to the national average. In<br />
the twelve months to September 2011<br />
overall crime in <strong>Swindon</strong> and Wiltshire<br />
dropped by 8% compared with the<br />
previous twelve months. This compares<br />
favourably to a decrease nationally of 4%.<br />
The British Crime Survey published in<br />
January <strong>2012</strong> placed Wiltshire Police as<br />
having the lowest recorded crime rate<br />
for violence in the country as well as the<br />
highest rate of reduction for violence at<br />
22% compared with a national average<br />
of 8%.<br />
WPA continues to drive an efficiency<br />
programme which will maintain frontline<br />
policing services to our communities<br />
within the reduced budget allocation<br />
under the Government’s Comprehensive<br />
Spending Review. We remain on track<br />
and are now recruiting police officers<br />
once more – one of the first police<br />
authorities in the country to do so.<br />
For full details on our priorities and plans visit www.wiltshire-pa.gov.uk 21
Planning for the future<br />
On 15 November <strong>2012</strong>, for the first<br />
time ever, the public will elect a Police<br />
and Crime Commissioner (PCC). The<br />
PCC will be accountable for how crime<br />
is tackled in the Wiltshire Police Force<br />
area. Wiltshire Police Authority will be<br />
abolished and its staff, assets and £115<br />
million budget will transfer to the PCC.<br />
PCCs will be elected by the public and<br />
hold Chief Constables and their forces<br />
to account; effectively making the police<br />
directly answerable to the communities<br />
they serve.<br />
PCCs will be responsible for setting the<br />
policing priorities, cutting crime, appointing<br />
and, if necessary, dismissing the Chief<br />
Constable and ensuring that policing<br />
is efficient and effective. The PCC will<br />
also make community safety grants to<br />
other organisations aside from the Chief<br />
Constable (including, but not limited to,<br />
Community Safety Partnerships).<br />
This new structure will commence on<br />
22 November <strong>2012</strong>. Wiltshire Police<br />
Authority and the Chief Officers of<br />
Wiltshire Police are working together to<br />
ensure that the office of the Police and<br />
Crime Commissioner is ready from day<br />
one to help the PCC discharge his or her<br />
functions.<br />
The main focus of policing in <strong>Swindon</strong> is<br />
the modern police station at Gablecross,<br />
which is funded through a private finance<br />
initiative. WPA is engaging with <strong>Swindon</strong><br />
<strong>Borough</strong> <strong>Council</strong> to improve public access<br />
using a model of shared premises and<br />
shared reception arrangements.<br />
22 Wiltshire Police Authority ☎ 0<strong>13</strong>80 734022 � police.authority@wiltshire.pnn.police.uk
Police Funding in <strong>2012</strong>/<strong>13</strong><br />
In setting the annual policing budget<br />
for Wiltshire and <strong>Swindon</strong>, WPA<br />
must balance the reduced financial<br />
resources available against our<br />
statutory duty to secure an efficient<br />
and effective policing service for<br />
local taxpayers.<br />
Our website www.wiltshire-pa.gov.uk<br />
has full details of our <strong>2012</strong>/<strong>13</strong> budget<br />
and how the funds raised will support<br />
the objectives in our Annual Policing<br />
Plan.<br />
Below we show where our total<br />
funds come from and summarise<br />
the council tax bands.<br />
Budget income summary <strong>2012</strong>-<strong>13</strong><br />
2011/12 <strong>2012</strong>/<strong>13</strong><br />
£m £m<br />
Business Rates/<br />
Revenue Support Grant<br />
25.348 23.799<br />
Police Grant 41.619 38.679<br />
Collection Fund Surplus 0.263 0.488<br />
<strong>Council</strong> Tax Precept 39.622 40.098<br />
Budget Requirement 106.852 103.064<br />
Spending per household in <strong>2012</strong>/<strong>13</strong><br />
in 2011/12<br />
How the money is spent<br />
2011/12 <strong>2012</strong>/<strong>13</strong><br />
£m £m<br />
Police Officers & Staff 92.573 89.050<br />
Training/Other<br />
employee expenses<br />
1.220 1.127<br />
Premises & Transport 9.194 9.552<br />
Capital Financing 0.750 0.750<br />
All Other Costs 12.365 12.891<br />
Less Income -9.250 -10.306<br />
Total Revenue Budget 106.852 103.064<br />
Band A Band B Band C Band D Band E Band F Band G Band H<br />
£105.18<br />
(£105.18<br />
2011/12)<br />
£122.71<br />
(£122.71<br />
2011/12)<br />
£140.24<br />
(£140.24<br />
2011/12)<br />
£157.77<br />
(£157.77<br />
2011/12)<br />
£192.83<br />
(£192.83<br />
2011/12)<br />
£227.89<br />
(£227.89<br />
2011/12)<br />
£262.95<br />
(£262.95<br />
2011/12)<br />
£315.54<br />
(£315.54<br />
2011/12)<br />
Wiltshire Police, for emergencies ☎ 999 & non-emergencies ☎ 101 23
Contacting Wiltshire Police<br />
New non emergency number<br />
for Wiltshire Police<br />
Wiltshire Police has changed its<br />
non emergency number to 101<br />
The 101 number was introduced<br />
nationally in phases and on 19 September<br />
2011 it was launched across forces in the<br />
South West, including Wiltshire.<br />
Although 999 is a well recognised number<br />
to report emergencies, the 2010 British<br />
Crime Survey found that only half of the<br />
public knew which number to call if they<br />
wanted to speak to their local police<br />
about policing, non-urgent crime and antisocial<br />
behaviour.<br />
The new non emergency number 101<br />
makes it much easier for people to<br />
contact us. It is easy to remember and has<br />
now been rolled out across all forces in<br />
the country. Calls to 101 are automatically<br />
directed to the nearest police force, so<br />
calls from Wiltshire will be answered by<br />
Wiltshire Police staff. Calls to 101 cost<br />
15p per call, irrespective of how long that<br />
call may last. This applies to landlines and<br />
mobile phones.<br />
People with hearing or speech impairments<br />
are able to use the non emergency<br />
textphone number 18001 101.<br />
The 101 number replaces the 0845 non<br />
emergency number for Wiltshire Police.<br />
The 101 number should be used for all<br />
non emergencies such as: reporting a<br />
crime, contacting local officers, getting<br />
crime prevention advice, making an<br />
appointment with a police officer or making<br />
us aware of policing issues in <strong>your</strong> area.<br />
It does not replace 999, which should be<br />
used in an emergency, such as when a<br />
crime is in progress, when there is danger<br />
to life or when violence is being used or<br />
threatened.<br />
To find out more about 101, visit the<br />
Wiltshire Police website www.wiltshire.<br />
police.uk and click on ‘contact us’.<br />
Other ways to contact us<br />
You can also join Wiltshire Police<br />
on Facebook: www.facebook.com/<br />
wiltshirepolice and follow us on Twitter:<br />
www.twitter.com/wiltshirepolice to get<br />
information, the latest news and appeals.<br />
To keep up to date with what the police<br />
are doing in <strong>your</strong> area, have <strong>your</strong> say on<br />
local priorities and get details of local<br />
meetings – then register with <strong>your</strong> local<br />
Neighbourhood Policing Team (NPT)<br />
by visiting www.wiltshire.police.uk – click<br />
‘policing in <strong>your</strong> area’. Alternatively you<br />
can call 101 and ask to be put through to<br />
<strong>your</strong> local policing team.<br />
NPTs address local disorder or anti-social<br />
behaviour issues with partner agencies<br />
and hold regular community forums to<br />
meet residents, discuss their concerns and<br />
provide feedback on the action taken.<br />
24 Wiltshire Police Authority ☎ 0<strong>13</strong>80 734022 � police.authority@wiltshire.pnn.police.uk
<strong>Council</strong> Tax<br />
The basic amount of <strong>Council</strong> Tax<br />
payable (before any discount or benefit)<br />
is based on two things: the Valuation<br />
band that <strong>your</strong> property falls into, and<br />
the part of the <strong>Borough</strong> in which you<br />
live. The amount due is set by <strong>Swindon</strong><br />
<strong>Borough</strong> <strong>Council</strong>, Wiltshire Police<br />
Authority, Wiltshire and <strong>Swindon</strong> Fire<br />
Authority and <strong>your</strong> Parish <strong>Council</strong><br />
(if applicable).<br />
Property Bands<br />
The Valuation Office Agency (V.O.A),<br />
which is part of HM Revenue and<br />
Customs, has placed each property into<br />
one of the eight bands according to its<br />
open market Capital Value on 1 April<br />
1991 or an estimate of this for newer<br />
properties. This means that recent<br />
purchase prices are not necessarily the<br />
best evidence against which to compare<br />
the band of <strong>your</strong> property.<br />
The bands can be found on page 34.<br />
<strong>Council</strong> Tax - Explanatory Notes<br />
Appeals against the band of<br />
<strong>your</strong> property<br />
Detailed information is available from<br />
<strong>Council</strong> Tax West, Valuation Office<br />
Agency, Overline House, Blechynden<br />
Terrace, Southampton, SO15 1GW,<br />
telephone 03000 501 501, email<br />
ctwest@voa.gsi.gov.uk or at<br />
www.voa.gov.uk<br />
All appeals against the Valuation Band<br />
must be made in writing to the Valuation<br />
Office Listing Officer at the address<br />
shown above.<br />
<strong>Council</strong> Tax liability<br />
Normally the occupier(s) of a property is<br />
responsible for the payment of <strong>Council</strong> Tax<br />
at their address. However, there are some<br />
exceptions to this. If you have any queries<br />
over <strong>your</strong> responsibility, please contact the<br />
<strong>Council</strong> for advice. Further independent<br />
information can also be found by visiting<br />
the <strong>Council</strong> Tax pages on www.direct.gov.uk<br />
www.swindon.gov.uk 25
<strong>Council</strong> Tax - Explanatory Notes<br />
Appeals against being liable<br />
for <strong>Council</strong> Tax<br />
You can also appeal to the <strong>Council</strong> if<br />
you consider that you are not liable<br />
to pay the bill issued to you because<br />
you are not the resident or owner, or<br />
because you believe the property is<br />
exempt, or that the <strong>Council</strong> has made<br />
a mistake in calculating <strong>your</strong> bill. If you<br />
wish to appeal on these grounds you<br />
must let the <strong>Council</strong> know in writing<br />
so that they have the opportunity to<br />
reconsider the case.<br />
Further details of the appeal<br />
procedures (including the role of the<br />
Valuation Tribunals) may be obtained<br />
from the <strong>Council</strong>.<br />
In all of the above cases you will still<br />
have to pay <strong>your</strong> <strong>Council</strong> Tax as billed<br />
until the valuation or liability appeal has<br />
been heard. You will then be notified<br />
of the outcome, and we will make any<br />
necessary adjustments.<br />
Reductions and Exemptions<br />
There are various types of reductions<br />
and exemptions that you may be entitled<br />
to, depending on <strong>your</strong> circumstances.<br />
These reductions are described below. If<br />
you have been granted a reduction, the<br />
amount will be shown on the bill.<br />
26 www.swindon.gov.uk<br />
Discounts – A discount can be granted if:<br />
1. The property is only occupied by one<br />
adult (25% discount), or<br />
2. If the property is no-one’s main<br />
home and is furnished (10% discount)<br />
(Unfurnished properties receive a 6<br />
month exemption, then 100% of the<br />
<strong>Council</strong> Tax bill is payable), or<br />
3. If all, or all but one, of the adults<br />
resident in the property can be<br />
disregarded because of their<br />
circumstances (50% or 25% discount).<br />
For example, the following people are<br />
disregarded when deciding the number of<br />
adults living in a property:<br />
• Full time students and certain of their<br />
non-British spouses.<br />
• Student nurses apprentices and youth<br />
trainees.<br />
• 18 and 19 year olds who are at or<br />
have just left school.<br />
• Careworkers working for low pay,<br />
usually for Charities.<br />
• People caring for someone with<br />
a disability who is not a spouse or<br />
partner nor a child under 18.<br />
• The severely mentally impaired, where<br />
certain criteria are met.<br />
• Diplomats and members of<br />
visiting forces and their non-British<br />
dependants.<br />
• Members of religious communities<br />
(e.g. Monks and Nuns)<br />
• People who are being looked after<br />
in care homes or have their main<br />
residence in hospital.<br />
• People staying in certain hostels.<br />
• People in prison (except those in<br />
prison for non-payment of <strong>Council</strong> Tax<br />
or a fine).
Exemptions – Some examples of<br />
properties that are exempt from the<br />
<strong>Council</strong> Tax include those occupied<br />
• Only by students<br />
• By visiting forces personnel<br />
• As UK forces barracks and married<br />
quarters (their occupants will<br />
contribute to the cost of local services<br />
through a separate arrangement)<br />
• Only by severely mentally impaired<br />
people<br />
And unoccupied properties which<br />
• Are unfurnished (exempt for up to 6<br />
months).<br />
• Require or are undergoing major<br />
structural alterations or major<br />
repairs (exempt for up to 6 months<br />
after completion). This exemption<br />
is awarded for a maximum period<br />
of 12 months, whether structural<br />
alterations/repairs have been<br />
completed or not. More information<br />
regarding types of work required to<br />
qualify can be obtained by contacting<br />
the council.<br />
• Are waiting for probate or letters of<br />
administration to be granted (and for<br />
up to six months after)<br />
<strong>Council</strong> Tax - Explanatory Notes<br />
Reduction for Disabilities – the<br />
reduction is equivalent to the difference<br />
between the charge for <strong>your</strong> property’s<br />
band and the band immediately below it.<br />
For example, if <strong>your</strong> property is in band<br />
‘C’ you will be charged as if it is in band<br />
‘B’. Since 1st April 2000, reductions for<br />
disabilities have been allowed for Band<br />
‘A’ properties.<br />
If you think you may qualify and have<br />
not been granted a reduction or<br />
exemption please contact the <strong>Council</strong><br />
Tax Office for an application form or<br />
visit www.swindon.gov.uk/counciltax and<br />
complete the online application forms.<br />
If you are no longer entitled to a<br />
discount, exemption or reduction it is<br />
<strong>your</strong> responsibility to advise us. Failure<br />
to do so could result in a large bill being<br />
due all at once and financial penalties<br />
being applied for failing to disclose<br />
information.<br />
Change of Address<br />
Please tell the <strong>Council</strong> if you change<br />
address by completing the online form on<br />
the SBC website, providing details of <strong>your</strong><br />
old and new address together with the<br />
date of <strong>your</strong> move and date of completion<br />
if different. Alternatively, you can write<br />
or email us with all this information at<br />
swindon.counciltax@secure.capita.co.uk,<br />
or call us on 0345 302 2316. Please<br />
ensure you state both <strong>your</strong> <strong>Council</strong> Tax<br />
reference number and telephone number<br />
when using any of the above methods of<br />
communication.<br />
www.swindon.gov.uk 27
<strong>Council</strong> Tax - Explanatory Notes<br />
<strong>Council</strong> Tax Website<br />
www.swindon.gov.uk/counciltax<br />
You can check <strong>your</strong> <strong>Council</strong> Tax balance<br />
to the end of the financial year, pay<br />
securely and complete discount and<br />
exemption forms online by visiting the<br />
above website.<br />
Data Protection<br />
<strong>Council</strong> Tax information that has been<br />
collected may be used for the delivery of<br />
<strong>Council</strong> services and may be shared with<br />
other <strong>Council</strong> Departments in order to<br />
improve services to customers.<br />
The <strong>Council</strong> will process, that means<br />
collect, store and use the information you<br />
provide in a manner that is compatible<br />
with the Data Protection Act 1998.<br />
The <strong>Council</strong> will keep <strong>your</strong> information<br />
accurate and up to date based on the<br />
information you provide us. It will be<br />
held securely and will not be kept for any<br />
longer than is necessary. The <strong>Council</strong> will<br />
not pass <strong>your</strong> information on to third<br />
parties for marketing purposes, or any<br />
other parties other than those with a<br />
legal entitlement to the information.<br />
The <strong>Council</strong> is under a duty to protect<br />
the public funds it administers, and to this<br />
end may use the information collected<br />
for the prevention and detection of fraud.<br />
It may also share this information with<br />
other bodies responsible for auditing or<br />
administering public funds for<br />
these purposes.<br />
28 www.swindon.gov.uk<br />
The <strong>Council</strong> may use information it<br />
has obtained from Credit Referencing<br />
Agencies for the purposes of detecting<br />
fraud.<br />
For further information, see the <strong>Council</strong>’s<br />
website (www.swindon.gov.uk/nfi) or<br />
contact the <strong>Council</strong>’s Internal Audit<br />
section at:<br />
<strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong><br />
Civic Offices<br />
Euclid street<br />
<strong>Swindon</strong><br />
SN1 2JH<br />
We are here to help you<br />
If you would like more information<br />
about any aspect of <strong>your</strong> <strong>Council</strong> Tax<br />
or <strong>your</strong> <strong>Council</strong> Tax benefit, you can<br />
contact us by telephone or visit<br />
www.swindon.gov.uk/counciltax<br />
The number of our telephone help line is<br />
0345 302 2316. We are ready to take<br />
<strong>your</strong> call from 8am to 8pm, Monday<br />
to Friday.<br />
If you wish to visit the <strong>Council</strong> Tax<br />
office in person please call the above<br />
number in order to arrange an<br />
appointment.<br />
� Email us on:<br />
swindon.counciltax@secure.capita.co.uk
<strong>Council</strong> Tax benefit is help<br />
towards <strong>your</strong> <strong>Council</strong> Tax bill.<br />
How much you get will depend<br />
on the amount of <strong>Council</strong> Tax<br />
you have to pay, <strong>your</strong> weekly<br />
income and savings, and <strong>your</strong><br />
personal circumstances.<br />
You can get help if you rent or own<br />
<strong>your</strong> own home. You could be entitled<br />
to benefit if you are on a low income<br />
with less than £16,000 savings or receiving<br />
Income Support, Job Seekers Allowance,<br />
Employment and Support Allowance or<br />
a Pension Credit.<br />
Second Adult Rebate<br />
If you have another adult living with you<br />
and they are on a low income you may<br />
be able to claim Second Adult Rebate.<br />
You cannot get second adult rebate if<br />
the second adult is <strong>your</strong> partner, joint<br />
tenant or a lodger who pays rent to you.<br />
You cannot receive <strong>Council</strong> Tax benefit<br />
and Second Adult Rebate at the same<br />
time. We will work out which benefit<br />
you will be better off receiving and pay<br />
you the higher of the two.<br />
Housing Benefit<br />
If you pay rent on <strong>your</strong> home, you may<br />
also be entitled to help towards <strong>your</strong><br />
rent. You can claim housing benefit and<br />
<strong>Council</strong> Tax benefit on the same form.<br />
Help to meet <strong>your</strong> bill<br />
How to claim<br />
If you want to claim or find out more<br />
about <strong>Council</strong> Tax benefit, Second Adult<br />
Rebate or housing benefit, please phone<br />
the benefit advice line 0345 302 2316<br />
or go to our website www.swindon.gov.uk<br />
Changes in Circumstances<br />
If you are in receipt of <strong>Council</strong> Tax<br />
benefit or housing benefit you must<br />
notify us immediately in writing of<br />
any changes to <strong>your</strong> circumstances.<br />
Discretionary Housing Payments<br />
If you are receiving housing benefit<br />
and <strong>Council</strong> Tax benefit, but are having<br />
difficulty paying <strong>your</strong> rent or <strong>Council</strong> Tax,<br />
you may be able to get extra financial<br />
support by applying for Discretionary<br />
Housing Payment. For further<br />
information about this or to request<br />
an application form, please phone the<br />
benefit advice line 0345 302 2316 or go<br />
to our website www.swindon.gov.uk<br />
Help us fight fraud<br />
If you suspect someone is<br />
committing benefit fraud please<br />
phone our confidential hotline<br />
01793 464690 or complete the<br />
online form at www.swindon.gov.uk<br />
www.swindon.gov.uk 29
<strong>Council</strong> Tax<br />
Government Support<br />
38% of the <strong>Council</strong>’s net budget is<br />
funded from Government Grant<br />
(£51.6m) with the balance raised from<br />
<strong>Council</strong> Tax (£85.8m). Our schools<br />
are funded directly from Government<br />
Grants with funding in <strong>2012</strong>/<strong>13</strong><br />
expected to be £142.6m.<br />
Between financial years 2011-12<br />
and <strong>2012</strong>-<strong>13</strong>, a number of changes<br />
have taken place that means that the<br />
figures between the two years are<br />
not comparable on a like-for like basis.<br />
Firstly, the <strong>Council</strong> externalised its<br />
Adult Social Care service to a social<br />
enterprise which has altered the profile<br />
of its gross income and expenditure.<br />
In addition, the Government has made<br />
30 www.swindon.gov.uk<br />
some changes to the grant funding<br />
given to <strong>Council</strong>s which has resulted<br />
in an increase in the level of income to<br />
Children’s Services and Other Central<br />
Services despite the overall level of<br />
Government funding for <strong>Swindon</strong><br />
reducing. In overall terms, the <strong>Council</strong>’s<br />
net Budget is virtually unchanged but<br />
this masks a raft of additional costs<br />
offset by savings and extra income.<br />
30%<br />
The financial outlook for <strong>Council</strong>s<br />
is challenging with reducing funding<br />
levels coupled with a rising demand for<br />
services, mainly linked to the number<br />
of older people seeking support. Work<br />
9%<br />
Where The Money Comes From <strong>2012</strong>/<strong>13</strong><br />
62%<br />
<strong>Council</strong> Tax<br />
is therefore on-going to identify more<br />
efficient ways of providing services and<br />
prioritising how the <strong>Council</strong> spends its<br />
money.<br />
37%<br />
1%<br />
Government Contribution<br />
from NNDR<br />
Government Revenue<br />
Support Grant<br />
General Reserves<br />
These are amounts put aside to cover unforeseen costs. We plan to hold at least<br />
£6 million in general reserves for <strong>2012</strong>/<strong>13</strong>.
Schools<br />
Other Children’s Services<br />
Adult Social Care<br />
Housing<br />
Community<br />
Leisure & Recreation<br />
Environment & Regeneration<br />
Revenues and Benefits<br />
Other Central Services<br />
<strong>Swindon</strong> Commercial Services<br />
Levies<br />
Total Expenditure<br />
Gross<br />
Expenditure<br />
£000<br />
142,588<br />
35,755<br />
65,585<br />
7,907<br />
3,612<br />
17,503<br />
43,307<br />
79,144<br />
65,292<br />
Income and Expenditure <strong>2012</strong>/<strong>13</strong><br />
0<br />
419<br />
461,112<br />
Income<br />
(from rent,<br />
fees &<br />
charges,<br />
specific<br />
grants etc)<br />
£000<br />
142,588<br />
5,854<br />
20,438<br />
2,618<br />
847<br />
11,291<br />
15,254<br />
77,174<br />
44,728<br />
2,929<br />
0<br />
323,721<br />
Budgeted<br />
Net<br />
Expenditure<br />
£000<br />
0<br />
29,901<br />
45,147<br />
5,289<br />
2,765<br />
6,212<br />
28,053<br />
1,970<br />
20,564 #<br />
-2,929<br />
419<br />
<strong>13</strong>7,391<br />
2011/12<br />
Net<br />
Expenditure<br />
Total spending by <strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong> will be approximately £461 million in<br />
<strong>2012</strong>/<strong>13</strong>, offset by income of £324 million.<br />
£000<br />
0<br />
31,883<br />
37,936<br />
5,656<br />
2,727<br />
7,423<br />
27,657<br />
2,486<br />
25,<strong>13</strong>3<br />
-3,857<br />
378<br />
<strong>13</strong>7,422<br />
The <strong>Council</strong> also provides a <strong>Council</strong> housing service which is funded from Government<br />
subsidy and rents and service charges from tenants. This is completely separate from the<br />
services funded from <strong>Council</strong> Tax income.<br />
# The <strong>Council</strong> will receive extra income in its “Other Central Services” in <strong>2012</strong>/<strong>13</strong> due<br />
to recharging additional borrowing costs on <strong>Council</strong> Housing Services to a separate<br />
account and due to a change in the way the <strong>Council</strong> Tax freeze grant is accounted for.<br />
Both are changes driven by national government which result in year-on-year changes<br />
not being on a like-for-like basis.<br />
www.swindon.gov.uk 31
<strong>Council</strong> Tax Levels <strong>2012</strong>/<strong>13</strong><br />
The <strong>Council</strong> Tax for a Band D<br />
property in each part of the<br />
<strong>Borough</strong> is shown below.<br />
Bishopstone 12,805 39.93<br />
Blunsdon 94,<strong>13</strong>0 18.80<br />
Castle Eaton 3,870 35.57<br />
Chiseldon 34,656 32.99<br />
Covingham 38,800 29.89<br />
Hannington 3,152 27.06<br />
Haydon Wick 247,789 31.35<br />
Highworth 320,000 103.74<br />
Inglesham 0.00 0.00<br />
Liddington 6,000 34.54<br />
South Marston 19,312 54.77<br />
Stanton Fitzwarren 7,111 70.41<br />
Stratton St Margaret 823,905 102.94<br />
Wanborough 55,189 63.78<br />
Wroughton 279,827 95.82<br />
Non-Parished Area 1,162,238 27.81<br />
32 www.swindon.gov.uk<br />
Parish/ Town<br />
<strong>Council</strong><br />
Precept £<br />
Parish/ Town<br />
<strong>Council</strong> £
Amount per Band D dwelling<br />
Police<br />
Authority £<br />
Fire<br />
Authority £<br />
<strong>Swindon</strong><br />
<strong>Borough</strong><br />
<strong>Council</strong> £<br />
Total<br />
Band D £<br />
157.77 62.38 1,<strong>13</strong>0.22 1,390.30<br />
157.77 62.38 1,<strong>13</strong>0.22 1,369.17<br />
157.77 62.38 1,<strong>13</strong>0.22 1,385.94<br />
157.77 62.38 1,<strong>13</strong>0.22 1,383.36<br />
157.77 62.38 1,<strong>13</strong>0.22 1,380.26<br />
157.77 62.38 1,<strong>13</strong>0.22 1,377.43<br />
157.77 62.38 1,<strong>13</strong>0.22 1,381.72<br />
157.77 62.38 1,<strong>13</strong>0.22 1,454.11<br />
157.77 62.38 1,<strong>13</strong>0.22 1,350.37<br />
157.77 62.38 1,<strong>13</strong>0.22 1,384.91<br />
157.77 62.38 1,<strong>13</strong>0.22 1,405.14<br />
157.77 62.38 1,<strong>13</strong>0.22 1,420.78<br />
157.77 62.38 1,<strong>13</strong>0.22 1,453.31<br />
157.77 62.38 1,<strong>13</strong>0.22 1,414.15<br />
157.77 62.38 1,<strong>13</strong>0.22 1,446.19<br />
157.77 62.38 1,<strong>13</strong>0.22 1,378.18<br />
<strong>Council</strong> Tax<br />
www.swindon.gov.uk 33
How We Calculate Your <strong>Council</strong> Tax<br />
34 www.swindon.gov.uk<br />
<strong>2012</strong>/<strong>13</strong><br />
SBC budget for year <strong>13</strong>7,391,255<br />
Less Central Government Funding -51,554,000<br />
Less Collection Fund Surplus # -2,000,000<br />
Balance paid by <strong>Council</strong> Tax payers 83,837,255<br />
Less <strong>Swindon</strong> Special Expenses* -1,162,238<br />
<strong>Council</strong> Tax to be raised for SBC’s core budget 82,675,017<br />
Divided by number of Band D equivalent homes** 73,149.0<br />
Average Band D <strong>Council</strong> tax for SBC 1,<strong>13</strong>0.22<br />
Add Amount per household for the Police Authority 157.77<br />
Add Amount per household for the Fire Authority 62.38<br />
Add Amount for Special Expenses/Average Parish Precept 42.50<br />
Average Band D <strong>Council</strong> Tax Bill 1,392.87<br />
* <strong>Swindon</strong> Special Expenses represents the cost of services provided in part of Central<br />
<strong>Swindon</strong> by SBC but which are provided elsewhere by Parish <strong>Council</strong>s.<br />
** The number of Band D equivalent homes is a notional figure which takes into account the<br />
weighting given to each home when calculating the <strong>Council</strong> Tax (known as the tax base).<br />
For example, one Band A home is 6/9ths of a Band D equivalent property, while a Band<br />
H home is twice a Band D equivalent.<br />
# The Tax Base for <strong>2012</strong>-<strong>13</strong> is 73,149.0, a rise of 1,307.9 (1.8%) over the figure for 2011-12.<br />
The higher number of properties within the <strong>Borough</strong> has resulted in a predicted surplus<br />
on the Collection Fund at the end of 2011-12. <strong>Swindon</strong> <strong>Borough</strong> <strong>Council</strong>’s share is £2m,<br />
which has been reflected in the <strong>Council</strong> Tax calculations for <strong>2012</strong>-<strong>13</strong>.<br />
<strong>Council</strong> Tax Bands<br />
Property Band Multiply by** Valuation as<br />
at 1/4/91<br />
A 6/9 up to £40,000<br />
B 7/9 £40,000 - £52,000<br />
C 8/9 £52,000 - £68,000<br />
D 1 £68,000 - £88,000<br />
E 11/9 £88,000 - £120,000<br />
F <strong>13</strong>/9 £120,000 - £160,000<br />
G 15/9 £160,000 - £320,000<br />
H 2 over £320,000<br />
** Each dwelling is placed in a ‘valuation band’ by the Inland Revenue’s Valuation<br />
Officer. New properties are valued on a notional basis.
Environment Agency South East Region<br />
The <strong>Council</strong> tax (Demand Notices) (England) Regulations 2011.<br />
The Environment Agency is a levying<br />
body for its Flood and Coastal Erosion<br />
Risk Management Functions under the<br />
Flood and Water Management Act 2010<br />
and the Environment Agency (Levies)<br />
(England and Wales) Regulations 2011.<br />
The Environment Agency has powers<br />
in respect of flood and coastal erosion<br />
risk management for 5200 kilometres<br />
of main river and along tidal and sea<br />
defences in the area of the Thames<br />
Regional Flood and Coastal Committee.<br />
Money is spent on the construction<br />
of new flood defence schemes, the<br />
maintenance of the river system and<br />
existing flood defences together with<br />
the operation of a flood warning system<br />
and management of the risk of coastal<br />
erosion. The financial details are:<br />
Thames Regional Flood and Coastal Committee<br />
2011/<strong>2012</strong> <strong>2012</strong>/20<strong>13</strong><br />
‘000s ‘000s<br />
Gross Expenditure £86,484 £86.484<br />
Levies Raised £10,000 £10,000<br />
Total <strong>Council</strong> Tax Base £5,082 £5,081<br />
The majority of funding for flood defence comes directly from the Department<br />
for the Environment, Food and Rural Affairs (Defra). However, under the new<br />
Partnership Funding rule not all schemes will attract full central funding.<br />
To provide ‘matching’ funding the Agency may seek funding from County and<br />
Metropolitan <strong>Council</strong>s, Unitary Authorities and London <strong>Borough</strong>s in the form of a<br />
Local Levy. The Local Levy is shared on the basis of Band D Equivalents between all<br />
contributing bodies within the Committee Area.<br />
Changes in the Gross Budgeted expenditure between the years reflects the impact<br />
of the Government Spending Review and national prioritisation of capital projects.<br />
The total Local Levy raised has remained the same in <strong>2012</strong>/20<strong>13</strong> as 2011/<strong>2012</strong><br />
at £10,000,000.<br />
www.environment-agency.gov.uk
�<br />
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