Annual Report - Ambulance Service of NSW

Statutory and other informationClinical staff coursesCourse Name Courses StudentsClinical upgrade to P1 course * 529Patient Transport Officer courses 2 35Induction training/commenced 9 207practicum 1 (student officers)Completed In-service 1/commenced 12 216practicum 2 (student officers)Completed In-service 2/Qualified for 11 170Diploma in Paramedical ScienceAdvance Diploma Paramedical Science 1 171st recertification course 3 48Certification workshops * 372Patient Transport Officer 5 37recertification courseCall Takers trained 5 31Dispatchers trained 5 19Medical Priority Dispatch System 5 32Total 58 1,713* Officers completed these courses through a variety of modalities, traditionalface to face courses were not runStaff development coursesCourse Name Courses StudentsAboriginal Cultural Awareness 11 227Assertiveness 3 20Communication 6 70Conflict Management 8 97Continuous Improvement 4 40Excel Advanced 2 10Excel Intermediate 2 12Interpersonal Skills 9 105Meeting Skills 1 5Multicultural Service Provision 4 101Organisational Awareness 12 332Performance Management 8 89Proactive Leadership 4 55Recruitment and Staff Selection 8 99Team Building 8 86Workplace Behaviour 18 366Total 108 1714Occupational Health and Safety CoursesCourse NameManual Handling 1Manual Handling 2Ergonomic AssessmentRisk AssessmentOH&S and ErgonomicsInduction for CADOH&S Consultation forOH&S CommitteeRepresentativesOH&S Induction for PTOsOH&S Induction for TAOsInservice 1Inservice 2Students804 staff121 staff117 staff1,292 staff6 courses / 31students3 courses / 28 students2 courses / 35 students8 courses / 207 students12 courses/ 216 students11 courses / 170 studentsOther staff training and initiatives> High level Open Disclosure training for senior staff> Responding to Allegations training for senior staff> Regular presentations to ambulance officers with respectto ethical behaviour and professional conductProfessional Standards and ConductUnit received/finalised cases 2006/07Type of Case Received FinalisedAdministrative Decisions Tribunal 1 0Anti Discrimination Board 1 1Assessment 4 5Committee of Inquiry 0 1Complaint 30 16Coronial 28 20Criminal Charges 6 8Fact Finding 7 5Freedom of Information 3 6Grievance 21 5Health Care Complaints Commission 16 12Impaired Officer 4 0ICAC* 1 1Misconduct Inquiry 25 9Referral from NSW Ombudsman 0 1Performance Management Monitoring 1 0Protected Disclosure 9 5Unfair Dismissal/Action 1 1Unsatisfactory Professional Conduct 2 1Total 60 7ICAC* Independent Commission Against Corruption62 Annual Report 2006/07 Ambulance Service of New South Wales