Loaded & Unloaded - Helsingborgs Hamn AB
Loaded & Unloaded - Helsingborgs Hamn AB
Loaded & Unloaded - Helsingborgs Hamn AB
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
SCI shows we’re on the right track<br />
As part of our quality and environment<br />
work we asked our<br />
customers to complete a questionnaire.<br />
We have now compiled<br />
our satisfied customer<br />
index, SCI.<br />
”I’m pleased about the result of the<br />
survey and think we got good response<br />
with a good result this year,”<br />
says Andréas Eriksson, Marketing and<br />
Information Manager at the Port.<br />
”But we are of course always striving<br />
to improve, and we really do pay attention<br />
to what our customers think.<br />
The answers in the SCI provide us<br />
with important information about<br />
More rail shuttles are wanted.<br />
Marketing & Information Manager<br />
Andréas Eriksson.<br />
how the Port functions today, but<br />
perhaps mainly with guidance as to<br />
what we can improve. We are dependent<br />
on our customers - thanks<br />
to them we have a port and a job.”<br />
Wishes become concrete initiatives<br />
The customers’ opinions are very<br />
valuable for the improvement of our<br />
customer service. One of the viewpoints<br />
that emerged from the survey<br />
was that “we would like to see more<br />
rail shuttles”. We can now say that<br />
we have started a rail campaign to<br />
increase the number of shuttles from<br />
the Combiterminal. There were<br />
also requests for “more information<br />
about who among the staff does<br />
what”. We will soon be launching a<br />
new website in order to improve our<br />
accessibility and make it easier to find<br />
the right person for providing quick<br />
answers and correct information.<br />
Becoming even better<br />
”We mustn’t forget that the existing<br />
choices are extensive and that there<br />
are many ports competing,” says Andréas<br />
Eriksson. ”One comment in the<br />
survey takes this up. ’In the expansive<br />
phase in which the Port of Helsingborg<br />
finds itself, it is important not to<br />
lose the advantages of a small port<br />
and to demonstrate flexibility and to<br />
be alert to our requirements.’ We regard<br />
this as an important point, but it<br />
also corresponds well with our vision<br />
’Your best business partner - now<br />
and in the future’. We will be performing<br />
a new SCI at least once a year<br />
to follow up our work. The challenge<br />
is to move the result to even more<br />
positive figures in the next SCI.”<br />
11