How to read your Hawaiian Telcom bill

Reply Envelope 0.160000CVITV 0.100000CVIBUSCHOICE 0.1000000How to read your Hawaiian Telcom billCommitment. Always on.We‘re always looking for ways to keep our customershappy. So we’ve designed our bill to be easy to readand clearly detail your services, payments, credits andaccount activity.Did you know you can also go paperless andreceive, review and process your payments online?For more information visit our website athawaiiantel.com/gopaperless.Understanding your bill.PAGE 1 OF BILLABilling Information – This section includes youraccount information and customer service contactnumber. “Service period” refers to the dates forwhich you are being billed. “Usage period” is thedate range for which call activity details appearon this statement. The same billing informationappears on every page.ABCDEGT T T T T T T TAlways on.MICHAEL KOGA94-1051 MEAHALE PLWAIPAHU, HI 96797ACCOUNT SUMMARYBALANCE FORWARD1177 Bishop Street, Honolulu, HI 96813Check here for change of billing address (see reverse)**AUTO**5-DIGIT 96797 64 PS5 74237AA29-A-313801 1 AV 0.350MICHAEL KOGA94-1051 MEAHALE PLWAIPAHU HI 96797-402400.100000Account Number: 200000000289499Billing Telephone #: (808)671-1540Usage Period: 02/28/12-03/27/12FOR YOUR RECORDS ONLY - PLEASE DO NOT SEND PAYMENTAccount Number: 200000000289499Billing Telephone #: (808)671-1540Invoice Number: 53898952Invoice Date: 03/28/12Mail payments to:Invoice Date: 03/28/12Service Period: 03/28/12 - 04/27/12Payment Due: April 27, 2012Previous Balance $128.47Payments ReceivedPayment Due:Total Amount Due:Payment Amount:HAWAIIAN TELCOMP.O.BOX 30770HONOLULU HI 96820-0770$128.47 CRTOTAL BALANCE FORWARD $0.00NEW CHARGES:myChoice| Bundles (808)671-1540 $104.95Home Phone ServiceHigh Speed Internet ServiceTV ServiceAdditional Services $4.95Taxes, Surcharges and Regulatory Fees $18.57TOTAL NEW CHARGES: $128.47TOTAL AMOUNT DUE: $128.47To avoid a late payment fee on new charges, payment must be received by 04/27/12.By Choosing our Bundles Service you saved $23.94!200000000289499 0053898952 1 006 1000288 00000012847April 27, 2012$128.47DO NOT PAYPage 1 of 4For customers with Automatic Bill Payment, Hawaiian Telcom debits customer accounts 10 calendar days before the Payment Due date. Youraccount will be debited for the Total Amount Due on April 17, 2012.FFor customers with Automatic Bill Payment, Hawaiian Telcom debits customeraccounts 10 calendar days before the Payment Due date.Your account will be debited for the Total Amount Due on April 17, 2012.HTAI020312CB50078 - 74237AA29.A.3.13801.1.4.0.350HIAlways on.MICHAEL KOGAAccount Number: 200000000289499Invoice Date: 03/28/1294-1051 MEAHALE PLBilling Telephone #: (808)671-1540Service Period: 03/28/12 - 04/27/12WAIPAHU, HI 96797Usage Period: 02/28/12-03/27/12Payment Due: April 27, 2012BALANCE FORWARDPREVIOUS BALANCE $128.47PAYMENTS RECEIVED $128.47 CR03/19/12 Recurring ACH - Thank you $128.47 CRFORWARD TOTAL BALANCE $0.00ACCOUNT ACTIVITY DETAILmyChoice| Bundles - (808)671-1540 $104.95HOME PHONE SERVICE - (808)671-1540 $0.00HIGH SPEED INTERNET SERVICE $0.00TV SERVICE $4.95Additional ServicesAdditional Set Top Box (2 @ $4.95) $9.90HD $6.95Whole Home DVR $10.952nd Set Top Box (6mo Free)$4.95 CRFree DVR For Life Discount$10.95 CRFree HD Discount - 1yr$6.95 CRTaxes, Surcharges and Regulatory Fees $18.57Federal Excise Tax $0.90Federal Universal Service Fee (Primary Line) $1.16General Excise Tax $4.44Intrastate Surcharge $2.24PUC Fee $0.05Statewide 911 Emergency Service Surcharge $0.27Subscriber Line Charge Sgl Ln $6.50Telecommunications Relay Service $0.06Cable Franchise Fee $2.95CHARGES: TOTAL NEW $128.47* These are local regulated charges. Nonpayment of non-local provider charges will not result in the disconnection of your local telephone service. Ho wever, collection of unpaidcharges may be pursued by the service provider.The local service component of your myChoice bundle is GoLocal ($28.95). High Speed Internet, Intrastate (inter-island) and Interstate (mainland) Long Distance Service formyChoice| bundles are provided by Hawaiian Telcom Services Company.Page 3 of 4BCDAccount Summary – A summary of your previousbalance, payments, adjustments and late fees.New Charges – An itemization of new chargesfor each of your Hawaiian Telcom services for thebilling period.Total Amount Due – The payment amount due.If you’ve signed up for automatic bill payment,the date your bank account will be debited isshown below the payment amount.FGImportant Messages – Check here for importantservice information.Payment Slip – To pay by check, sign up forautomatic bill payment from your checking orsavings account or to make an address change,mail the payment slip in the enclosed replyenvelope to: Hawaiian Telcom, P.O. Box 30770,Honolulu, HI. 96820-0770.I74237AA29.A.3.13801.3.0Account Activity Detail – This section confirmscharges for services to which you subscribe aswell as detailed information regarding servicepackages, prorated charges (see the back sideof this page for further explanation about proratedcharges), one-time charges, discounts, usagecharges, taxes, surcharges and regulatory fees.EBundle Savings Summary – If you are a bundlecustomer, you can clearly see the amount you aresaving each month by bundling your services.PAGE 2 OF BILLHBalance Forward – An itemization that starts withyour previous balance, subtracts credits and addsany late fees for the billing period.Hawaiian Telcom adheres to the FCC’s Truth-In-Billing Policy to improve consumers’ understanding of their communication bills.V.01/6.2012

Prorated Charges“Prorated Charges” occur any time you make changes to the products and services that you receive from Hawaiian Telcom. This is due to the fact that allrecurring charges (such as your phone or high-speed Internet service) are billed one month in advance. When you add a new service or make changes to anexisting service, your next invoice will reflect these new charges for the current partial month of service as well as a full month of charges for the next monthof service.For example, if you established service in the middle of the month and your normal invoice billing cycle occurs at the beginning of the month, your invoice willreflect charges for the remainder of the current month plus a full month of charges for the next month.Although “Prorated Charges” can result in a larger than normal invoice, please be assured that subsequent invoices will be consistent with your expectations.