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MY AAInsure online, anytimeAA Insurance is New Zealand’s onlyinsurer to offer its core products forquote and purchase online. Thatmeans those wanting to insure theircar, home or contents can get a quoteand buy cover any time – even if it’soutside normal business hours.Because insuring your propertyand valuables is an importantdecision, AA Insurance hasdesigned a new online system thatwalks customers through each stepof the process. Guidance is providedalong the way to give prospectivebuyers the information they need tomake an informed decision.AA Insurance’s new onlineservice will also be backed upby offline support. As soon as acustomer enters the quote process,they are given a unique referenceand an 0800 number to call foradditional assistance. A securepayment solution has also been putin place for all online transactions.“By making our core insuranceproducts available to buy online,we’re offering the public morechoice in how they choose toshop,” says Dan Wilkinson, Head ofBusiness Systems, AA Insurance.“The addition of online buyingmeans that customers nowhave three ways to buy theirinsurance – online, by phone,and at AA Centres.”→AA Insurance offers discountsfor customers who take out multiplepolicies online.→To purchase insurance online or fora quote, visit www.aainsurance.co.nzAVOID BATTERY BLUESWith the colder weather upon us, now is the time to pay attention to thatsmall box hidden under the bonnetIn winter, car batteries have towork harder and are thereforemore prone to failure. A coldengine requires more effortto start, drawing more powerfrom a battery that alreadyhas diminished performancebecause of the cold. Add to thatair-conditioning, demisters andcommutes with the headlights on,and it’s not surprising that manyolder batteries will start to give up.The average motorist shouldexpect to buy a new battery everythree years or so. If your car issluggish when you start it, it’sa warning sign that the batterymight be nearing the end of its life.Testing will help determine ifit needs charging, or if it is failingand needs to be replaced. AtAA Battery Service, we recommendregular check-ups.Even if your battery is not onits way out, the AA Battery Serviceteam can tell you if it is properlycharged and in good workingorder. We perform a simpleand quick test on your batteryand charging system, providingyou with a report on the healthof both.If you do need a battery, theAA Battery Service team isavailable 24 hours a day, sevendays a week to install a highqualityAA battery on the spot.For Members the call-out isfree, you just pay for one of ourcompetitively-priced batteries.→Call AA Battery Service toll-freeon 0800 500 222 or *222 from yourmobile for advice.PHOTOGRAPHY: ISTOCKPHOTOGRAPHY.COM86 AA Directions Winter 2013
MY AAFLOWERPOWERWhether you’re surprising a loved one or treating yourself,fresh flowers are great for brightening grey winter days.As an AA Member you can save 20% off any online orderwith Teleflora New Zealand. They offer a range of freshflower bouquets, arrangements, plants and gift baskets,with same-day delivery throughout New Zealand, Australiaand the United Kingdom, and next day to over 90 countriesaround the world.Have your AA Membership number handy and ordernow online at aa.co.nz/Teleflora, or free-phone0800 TELEFLORA (835 335).Final Word from the AA PresidentMy role as President of theAssociation is to preserve andnurture the fundamental conceptsestablished over many years. I seeone of the key functions of my officeis to ensure that the AA continues tofocus on how to remain relevantto Members, and how it cancontinue to grow.How, for example, do we connectwith the new generation, who areas likely to pick up a smart phone asthey are to drive somewhere whenthey want to catch up with friendsand family? And how do we ensurethat the AA best represents thediverse communities that make upNew Zealand?We need to ensure that we keepup – with technological changes,with behavioural changes and withsocial changes.At the end of last year, I wrotethat the AA Board had askedmanagement to review theAssociation’s strategic priorities.That process has been extremelyhelpful; we have a clear ideaof where the AA’s service andbusiness operations will head overthe next five years.We’ll continue to strive forAA Membership to be ‘trulyindispensable’ and, to achievethat, we will focus on ourcornerstone services, ourfoundations, and our challenges.In a nutshell, we want the AAto be the Number One providerof assistance in motoring support,Member benefits, tourism,advocacy, insurance and finance,and driver education.To ensure our success in thosesix cornerstones, we will play toour unique strengths. What are ourstrengths? First and foremost: ourMembership – and hand in handwith that, our ability to providevalue, service advantage andbenefits to our Members. That,plus the AA’s service philosophy,its strong brand, the size and qualityof its database, the district network,and the effort our people put intogetting it right add up to a solidfoundation.Yes, we must also addresschallenges which could hinderour progress, such as theperception that the AA is justabout Roadservice, questions ofgovernance skills and capacity,and succession planning. But,none of these are insurmountable,by any means – and having setthe strategy, we are now lookingforward to seeing it implemented inthe years to come.I believe the vision for theorganization is reflected in ourplanning and is preserved, forfuture generations, in our growthstrategy.Bruno PetrenasAA Presidentwww.aadirections.co.nz 87
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DirectionsWINTER 2013Keeping New Ze
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11 21 4270 72 79ContentsIN EVERY IS
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LETTERSOPINION POLLIn the autumn is
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GOODCALLAgeingGracefullyIt has been
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COMPASSBest in the BusinessThis yea
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txt “urban” ‘Bo’ toto 9090
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PHOTOGRAPHY: SURFBOARD BY GREG NOLL
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FEATUREPHOTOGRAPHY FROM LEFT: J. US
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FEATUREGAMINGAT G ALBRAITHSBY ALICE
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FEATUREWINTERMOTORING TIPCold weath
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FEATURETHERMAL THERAPYBY KATHRYN WE
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FEATUREMOVIE MAGICBY GREG BRUCEFOR
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FEATURERUNNING GAMESBY SHARON STEPH
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FEATUREKEEPING ANEYE ON THE BALLBY
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Page 39 and 40: DRIVERAnd the winner is…Mark Stoc
Page 41 and 42: ILLUSTRATION: DARON PARTONMany of t
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Page 45 and 46: CELEBRATINGLANCASTER’S70TH ANNIVE
Page 47 and 48: www.plumbingworld.co.nzThe border c
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Page 51 and 52: DRIVERMAZDA6The new Mazda6 continue
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Page 59 and 60: ROADTRIPPHOTOGRAPHY: KARL PUSCHMANN
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Page 63 and 64: TRAVELLERPHOTOGRAPHY: DAVID WHITLEY
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Page 69 and 70: TRAVELLERPHOTOGRAPHY: DANIELLE WRIG
Page 71 and 72: TRAVELLERPHOTOGRAPHY: ALICE GALLETL
Page 73 and 74: TRAVELLERworks sing eloquently of a
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Page 77 and 78: GO SEE DISCOVERaatravel.co.nzThere
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