Mackay Base Hospital - Queensland Centre for Mothers & Babies

Indicator 1: How well are women looked after at this facility?Gold standard care is defined as women feeling that they were looked after ‘very well’ during labour and birth. As such, bestfacilities are those where the highest percentage of women said that they were looked after ‘very well’ during labour and birth.We asked: “Overall, how well were you looked after by your care provider(s) during labour and birth?”The graph displays the percentage of women who said that they were looked after ‘very well’ (‘5’), as well as the percentages ofwomen who gave a rating of ‘4’, ‘3’, ‘2’ and ‘1’ (‘very badly’) on the same scale.5 = Very well 4 3 2 1 = Very badlySTATEWIDE PUBLIC632493 1Mackay Base Hospital (n=96)5628113 2Mackay Birth Centre (n=14)100Proserpine Hospital (n=36)73198STATEWIDE PRIVATE80173Mater Misericordiae Hospital Mackay (n=119)84123 10 10 20 30 40 50 60 70 80 90 100Best public hospital in Queensland:Mareeba Hospital 93%Best public birth centres in Queensland:Mackay Birth Centre 100%Townsville Birth Centre 100%Best private hospital in Queensland:John Flynn Private Hospital 89%What do women say about their care?“The midwives and obstetricians work together toprovide individual care to the parents during labour &the baby afterwards. The hospital is like a home.Lovely experience utmost respect is given to parentdecisions. We felt very safe.”“My largest disappointment about having my baby,was the lack of choices and options I was given at alltimes during my pregnancy and labour. I was reallytreated as a number. It was all very impersonal. Mybirth plan was disregarded by all staff.”12