Mackay Base Hospital - Queensland Centre for Mothers & Babies

Indicator 6: Are women satisfied with the amount of care during their postnatalstay?Gold standard care is defined as women feeling that the amount they were checked on by their care provider(s) during thepostnatal stay was ‘about right’.We asked: “Thinking about how often a care provider came and ‘checked’ on you during your stay in the hospital or birth centre,was this... about right? not often enough? too often?”The graph displays the proportion of women who said that the amount their care provider(s) checked on them was ‘about right’,‘not often enough’ and ‘too often’, during their postnatal stay.About right Not often enough Too oftenSTATEWIDE PUBLIC74233Mackay Base Hospital (n=95)8317Mackay Birth Centre (n=14)937Proserpine Hospital (n=36)7525STATEWIDE PRIVATE86113Mater Misericordiae Hospital Mackay (n=122)9370 10 20 30 40 50 60 70 80 90 100Best public hospital in Queensland:Innisfail Hospital* 94%Best public birth centre in Queensland:Townsville Birth Centre 100%Best private hospital in Queensland:Mater Misericordiae Hospital Mackay 93%Mater Mothers’ Private Redland 93%What do women say about their care?“All of the staff were extremely helpful and supportiveand friendly but at the same time were veryrespectful of your privacy and space. I always feltthat they were there for myself or my baby if Ineeded them day or night.”“Labour and birth good. After care, not so good.Staff too busy, not enough of them.”* Denotes a response rate of less than 25%19