Annual Report for 2006/07 - Metro Tasmania

36Appendix : Recognition of Staff AchievementsDuring the year ending 30 June 2007 a number of Metro staff successfully completed Certificate III in Transport andDistribution (Road Transport).Congratulations are extended to all who completed this level of qualification:Martin Attwood Michael Ford Belinda DonaldSiegfried Plischke Shane Beck Russell LockettRenea Duncombe Susan Smith Amanda CalowToby Muscovic Michelle Fletcher Debra WilliamsonDonna CannellCheryl ParkerMetro manages an ongoing training program and enrolled forty-four new employees to commence Certificate III inTransport and Distribution (Road Transport) during the year.Refresher training for all bus operators has taken place over the year; subjects covered were:• Back in the Bus (posture and seating)• Dealing with Critical Incidents• Hot or Not (dealing with suspicious)• Dealing with Conflict/Difficult Passengers.Metro operates a “compliment of the month” scheme to recognise employees that deliver exceptional customerservice. “Compliment of the month” recipients are selected from public commendations asking for that driver to bethanked or recognised for some act of exceptional service delivery in the eyes of that member of the public. In somemonths no award is issued if there is no suitable nominations from the public. In listing recipients of the “complimentof the month” award Metro wishes to acknowledge that many of its staff exhibit very high levels of customer serviceas part of their normal working days, but a member of the community may not take the trouble to approach Metro tonominate them for exceptional service.The following Metro employees received “compliment of the month” awards in 2006/07:Lyn Frazer (photo unavailable)Steven Bone Geoff Beer Anthony Wolfe