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Bid Document Request for Proposal (RFP) For Online Monitoring ...

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) Validity of the <strong>Bid</strong><br />

The bid quotation is valid <strong>for</strong> 4 months from the date of bidding.<br />

4.11 Warranty<br />

(i) The warranty of the software product should be at least <strong>for</strong> one year from the date of<br />

Commissioning and acceptance.<br />

(ii) The Supplier shall provide necessary Software updates free of cost during the<br />

warranty/guarantee period<br />

(iii) The warrantee will start from the date of acceptance of software by REC.<br />

(iv) The vendors will provide all the documentation related to the software such as operation<br />

and maintenance manuals in English<br />

(v) The bidder has to sign a SLA (Service Level Agreement) <strong>for</strong> providing 99.5 uptime <strong>for</strong><br />

Application, Server and Network as a part of the contract agreement. The agreement has<br />

to sign in non judicial stamp paper. The bidder has to provide support <strong>for</strong> the smooth<br />

functioning of the portals, application and Server H/w and accessories on 24x7 basis<br />

AMC<br />

The supplier should quote the annual maintenance cost of both hardware and software <strong>for</strong> three<br />

years and extendable <strong>for</strong> another two years. During this period all updates and fix should be<br />

provided free of cost within a reasonable time.<br />

4.12 Training<br />

Be<strong>for</strong>e acceptance after installation, the vendor shall provide training on administrative support<br />

and end-user support at REC <strong>for</strong> which the training material shall be provided by the vendor.<br />

4.13 Acceptance<br />

On satisfactory completion of implementation, installation & configuration, REC shall check <strong>for</strong> the<br />

correctness and completeness of the configuration of the software. Complete functions shall be<br />

tested as per the specifications and scope of work of Chapter-2 mentioned in the bid document.<br />

4.14 Annulment of bidding process and re-tendering<br />

a) REC reserves the right to annul the bidding process at any time prior to award of Contract<br />

including rejection of any or all bids after the same have been received, without thereby<br />

incurring any liability to the affected bidder or bidders or any obligation to in<strong>for</strong>m the<br />

affected bidder or bidders the ground of REC’s action.<br />

b) In case circumstances warrant annulment of bidding process, be<strong>for</strong>e the deadline <strong>for</strong> bid<br />

submission, a ‘general notification’ to this effect shall be issued through press<br />

advertisement.<br />

c) In case circumstances warrant annulment of bidding process, after the deadline <strong>for</strong><br />

submission of bids but be<strong>for</strong>e openings of the bids, the bidders who have been issued the<br />

bidding documents shall be intimated accordingly.<br />

4.15 No suspension of work<br />

The obligations of the REC, the bidder shall not be altered by reasons of conciliation/ arbitration<br />

being conducted during the progress of works. Neither party shall be entitled to suspend the<br />

work on account of conciliation/ arbitration and payments to the Supplier shall continue to be<br />

made in terms of the contract.<br />

Subject to the above that is pending conciliation or arbitration on any issue between the REC and<br />

the Supplier, it shall be agreed that the REC shall be entitled to claim any amount as<br />

reimbursement as per the claim in writing <strong>for</strong> any works done by the REC from the outside<br />

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