Annual Report 2009-10

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Acting General Manager’sReportTransAdelaide is being transformed from thetrack up. Infrastructure and rolling stock is being upgraded,many systems are being redesigned and a very clear focus isbeing applied to enhancing the total customer experience.Rod Hook, Acting GMRail RevitalisationWe are now two years into the ten-year Rail Revitalisation Project which will seeour rail network transformed into the state-of-the-art spine of an integrated publictransport of which we can be very proud. The momentum has been buildingover the past year with several major projects now complete. These includethe tramline extension to the Entertainment Centre and completion of the SouthRoad tram overpass which has not only provided an excellent facility in the newtram platform but has been a great boon to traffic flow along the very busySouth Road. The Belair rail line concrete re-sleepering project is now finishedas are sections of the Noarlunga line. The refurbishment of the Port AdelaideViaduct and the Port Adelaide railway station was another significant project tobe completed during the year.Major projects which have been progressing very well include construction of thenew Railcar Depot which is on schedule. This will be a tremendous facility whichwill include railcar maintenance, stabling facilities, automated washing and a staffoperations centre. Similarly, work has been progressing well on the expansionand modernisation of the Glengowrie Tram Depot which will accommodate newtrams in a modernised facility with increased stabling capacity, new maintenancefacilities and staff operations centre and facilities. The Glengowrie project is beingrolled out in a staged manner to enable operations to continue uninterrupted.4 | TransAdelaide Annual Report 2009-10Other major works that are underway include the rail line extension to Seafordand the first stage of the Gawler rail line concrete re-sleepering, both broughtforward by Federal Government funding. This has accelerated the schedule forelectrification of the network and the purchase of 66 new electric railcars. Thefirst railcars are expected to be delivered in 2012.It is an exciting time for TransAdelaide given the generational opportunity tocompletely transform our passenger rail services, but the scope and breadth ofthis transformation also brings very significant challenges. Our staff are workingvery hard to minimise the impact of these projects on our customers and mustbe congratulated on their efforts as tram patronage has continued to grow whilsttrain patronage has held firm, even with extensive rail line closures.
IntegrationThe integration of TransAdelaide with DTEI’s Public Transport Division to formthe new Public Transport Services is expected to provide a streamlined andwell-resourced customer focussed organisation. In terms of operations, it will bebusiness as usual for TransAdelaide with continuous improvement expected asthe benefits from the enormous investment represented by the Rail RevitalisationProject provides the infrastructure and facilities for faster, cleaner and moreefficient services.This investment is also in people and systems. The new divisions introducedby former Chief Executive Officer, Bob Stobbe in TransAdelaide’s 2008/09restructure have been strengthened over the past year with additional staffrecruited to the Safety, Security and Environment group and Customer Serviceand Communications. Similarly, Operations has been boosted, particularly inTram Operations with additional Tram Operators being recruited for new tramsand extended services.The Customer Service and Communications group will be significantlyenhanced by the integration. A good illustration is in the area of managingcustomer complaints. Formerly, DTEI’s Public Transport Division operatedthe AdelaideMetro infoline and referred rail issues to TransAdelaide. Theintegration will ensure there is one group across all issues; with one softwaresystem enabling the capture of data which can then be used to inform serviceimprovements across all modes of public transport.5 | TransAdelaide Annual Report 2009-10
Page 12 and 13: SafetyTransAdelaide’s wholehearte
Page 14 and 15: Train Lines 2008 - 09 2009 - 10 Cha
Page 16 and 17: The upgrade of Hallett Cove station
Page 18 and 19: Building aSustainable FutureMajor p
Page 20 and 21: Development Manager SSE. The appoin
Page 22 and 23: vandalism and graffiti and provide
Page 24 and 25: Our CommunityTransAdelaide remains
Page 26 and 27: TransAdelaide has benefited in many
Page 28 and 29: TransAdelaide’s schools program w
Page 30 and 31: Corporate GovernanceA strong and ef
Page 32 and 33: Chair, Ms Virginia HickeyMs Hickey
Page 36: Number of Employees by Age Bracket
Page 39 and 40: The following tables summarise Tran
Page 41 and 42: Consultancy Expenditure 2009-10Cons
Page 43 and 44: Freedom of Information Act - Inform
Page 45 and 46: Financial Statements39 | TransAdela
Page 47 and 48: Payment of AccountsAccount Payment
Page 49 and 50: Financial StatementsFor the year en
Page 51 and 52: TransAdelaide Financial Statements
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TransAdelaide Financial Statements
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| TransAdelaide Annual Report 2009-
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Annual Report 2009-10

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