Sister R. Patricia Fadden, IHM, EdD Immaculata University
Sister R. Patricia Fadden, IHM, EdD Immaculata University
Sister R. Patricia Fadden, IHM, EdD Immaculata University
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<strong>Sister</strong> R. <strong>Patricia</strong> <strong>Fadden</strong>, <strong>IHM</strong>, <strong>EdD</strong><strong>Immaculata</strong> <strong>University</strong>
Introductory Material <strong>Immaculata</strong> <strong>University</strong> Background Basic Operational Premise Outsourcing in General – Added Value Outsourcing IT – Added Value Insourcing vs. Outsourcing
Developing the Agenda <strong>Immaculata</strong> <strong>University</strong> Strategic Technology Plan– university goals and objectives for highest levelof technological expertise Office of Technical Services (OTS) Strategic Plan – to define and incorporate state-ofthe-arttechnology Tactical Plan – to implement the IU and OTSstrategic plans
Decision Making Structure Three major components Level One: Technology SteeringCommittee Level Two: Technology PlanningCommittee Level Three: Technology UserGroups
Technology Steering Committee Primary responsibility forIT within IU Reports to president Establishes and articulatesinstitutional technologydirections Reviews and approvestechnology strategic andoperational plans Establishes technologypriorities Reviews and approvesproposed technologypolicies Develops IT budgetalternatives Highest level: CAO, CFO,CIO
Technology Planning Committee Focuses on issues and projects centered on theacademic, administrative and infrastructuretechnology Reports to Steering Committee Three sub-groups Academic Sub Committee Administrative Computing Sub-Committee Infrastructure Sub Committee
Planning Sub-Groups Academic Services Focus: issues re IT useacross the curriculum Investigates academicspecific hardware andsoftware Administrative Systems Focus: functional issues readministrative systems Infrastructure Support Gathers data onInstitutional and user needsEmerging technology trendsTechnology applications atpeer institutions Focus: core infrastructuresystems
Technology User Groups Two ad hoc groups: membership completes chargeswithin specified time limit Banner Advisory Committee Develops, maintains, and enhances businessprocesses that impact Banner Administrative Systemsand related systems Plans Banner Administrative Systems upgrades,maintenance, or projects Representatives from each college, each major nonacademicdivision, OTS, Portal, ASL
User Groups (Continued) Academic Technology Committee Provides recommendations re academictechnology services, resources, and training forfaculty and students Faculty representatives from each college, OTS(CIO, Instructional Designer, Director of ATS)and Exec Dir Library
IU Expectations of OTS Consolidate IT department Implement best practices/proven methods Leverage regional, national and corporatemanagement to support leadership Provide just-in-time expertise and support Provide strategic and tactical plans,implementation and status reports Install, configure and implement Banner
IU Information Technology Plan <strong>University</strong>-wide Goals Supported by entire institution Not merely domain of OTS <strong>University</strong> wide resources support implementation IU Information Technology Strategic PlanningCommittee assesses progress and recommends change Specific objectives are organized around three themes Academic Services Administration Systems Infrastructure Support
Academic Services Produce and maintain high-quality teaching andlearning environments Improve operational efficiency through disciplinedresource management, research and analysis Support IU community use of academic technology
Administrative Systems Analyze and refine <strong>University</strong> business processes Implement planned efficiency improvements inuniversity processes Foster deeper connections to alumni throughtechnology and virtual services
Infrastructure Support Plan, maintain, replace IU technology Plan for new construction, expansion of wireless,network access and wireless capabilities Provide secure network access and wirelesscapabilities to users on and off campus.
IT Plan Implementation Specifics Academic Services Division Administrative Systems Division Infrastructure Support Division Network Operations Technical Support Other
Academic Services Functional Responsibility Maintain systems, physical spaces, virtualtechnologies and projects that directly orindirectly impact curriculum or delivery ofinstruction Accomplishments FY 2010 Accomplishment Metrics
Administrative Systems Functional Responsibility Support, maintain, and improve theoperations of All Banner modules All other administrative applications Accomplishments FY 2010 Accomplishment Metrics
Infrastructure Functional Responsibility Evaluate, recommend, support, andmaintain all hardware and softwareuniversity wide Network Operations Accomplishments2010 Technical Support Accomplishments 2010 Accomplishment Metrics
Other Accomplishments Assister IU to reduce costs in voice, internet, andcable TV services Assisted IU to develop policies and proceduresdirectly or indirectly related to technology use Obtained SIM Future Leader Award foroutstanding student
Recapitulation Financial Impact Customer ServiceRatings Service Metrics Technology EnabledLearning Environment Gabriele LibraryResources Faculty Resources Accessible OnlineNetwork resources Hardware Support andAccessibility Student Support Training: In-Service Faculty Staff
Overall Highlights 2010 Achieved almost all IU defined strategic goals andobjectives for OTS Maintained 99.99% resource availability Assisted <strong>University</strong> with Revenue generation External funds acquisition Improved productivity Cost reduction New technologies exploration
Thank you!
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