Career-Focused. Convenient. Caring. - Herzing University

Career-Focused. Convenient. Caring.www.herzing.edu

Contents234568910121415161718Chancellor’s MessageHistoryCareer-Focused. Convenient. Caring.Real Students. Real Success.TechnologyBusinessHealth CareDesignIndustry Stamp of ApprovalOther Student Services / Alumni AssociationCareer ServicesWhat Instructors Have to Say about HerzingWhat Employers Have to Say about Herzing GradsA Note from Your Herzing Admissions Advisor

Chancellor’s messageAt Herzing College, our mission is to providecareer-focused education in high-demandfields so students can come to school, geta solid general education, and at the sametime learn specialized, marketable skillswhile developing essential work habits. Ourhands-on coursework and combination ofacademic and real-world instruction aredesigned to provide those skills needed bystudents to be job-ready.We are not only career-focused in our educationalofferings, but we strive to servestudents in a caring and convenient manner.Our goal is to treat all students as individuals.Our staff and faculty understand thatstudents are our first priority- students areour reason for beingand we are determinedto make allreasonable efforts tohelp them succeed.For example, we tryto schedule classesduring the same timeof the day–mornings,afternoons or evenings.This makes itmuch easier for ourstudents to maintainjobs, have time withtheir families, and beinvolved in other activities. We exemplify ourcareer focus in working closely with advisorycommittees and experts from industry whendesigning our curriculum. From day one,we work with students to define their careerobjectives and prepare them for attainingemployment in their chosen professions.We’re proud of our placement results whichin most years result in 90% of our availablegraduates across the Herzing system findingemployment in their career fields within sixmonths of graduation.Since the first Herzing campus was foundedin 1965, Herzing College has emphasized thevalues of student service, ethical behavior,and respect and fair treatment of students,faculty and staff. I am both pleased andproud to announce that this deep-rooted traditionwill be maintained by Renée Herzing,my daughter, who became President/CEO ofthe College on March 1, 2009.Herzing continues to stress the importanceof meeting the job needs of employers intechnology, business, health care, design,and public safety. Of equal importance is ourfocus on providing all that we can to helpstudents fulfill their goals. We continue tostand ready and able to demonstrate ourcommitment to your success.Yours truly,Henry G. HerzingChancellor2

HistoryRich HistoryHerzing College began in Milwaukee, Wisconsinin February 1965 as a class of twelvestudents in a seven-month computer course.Over the past forty-five years, HerzingCollege has expanded geographically andprogrammatically under the same leadershipto encompass four campuses in Canada.In the US, Herzing University includes elevencampuses. Herzing College campuses offerdiploma programs in the fields of technology,business, healthcare, design, legal studiesand public safety.Reputation for SuccessHerzing College has become a significanteducational force in the markets it serves.With a foundation based on high ethical standards,our commitment to student serviceand the success of our graduates directlybenefit employers and the communities theyserve. Our primary focus is, and always hasbeen, providing students the administrativesupport, academic knowledge, handsonskills, and personal growth required toachieve their academic goals and find gainfulemployment in their field of study.Learn from Industry ExpertsHerzing’s career-focused courses are taughtby dedicated and caring instructors whobring a blend of practical industry experienceand valued academic credentials into everyclassroom. As current experts in their field,our instructors make sure you’ll graduatewith the relevant knowledge and skills thatare attractive to today’s employers.Hands-on LearningThe best way to learn something is by actuallydoing it. Based on this principle, manyHerzing classes have two components: lecture/demonstrationand lab. Some labs willbe conducted in our state-of-the-industrycomputer, design or medical labs while otherswill be more situational in nature (suchas creating and implementing a businessstrategy). Either way, you’ll actually be performingthe same tasks that professionals inyour field perform, thereby gaining valuable,real-life experience. Many of our programsinclude an industry internship, where studentsgain experience and knowledge alongsideindustry professionals.3

Career-Focused.Convenient. Caring.Career-Focused. Convenient. Caring.When we asked why our alumni and current students chose Herzing College, they sharedthe following as their top three reasons:1. Career-Focused• Employment from Day One: Career Services works with you as soon as you beginclasses to ensure you remain on target to secure employment upon graduation• Industry Credentials: Many of our programs and classes prepare you for industryCertification tests or licensing to give you an extra edge at graduation• Relevant Skills Training: We constantly update our programs based on industryadvisory board input to ensure our programs teach the knowledge and skills employersseek• Hands-on Labs: Regardless of your program choice, Herzing incorporates hands-ontraining into many courses2. Convenient• Block Schedules: We try to schedule resident classes inmorning, afternoon, or evening blocks to provide studentswith a more life-friendly schedule• Locations: Most Herzing College campuses are near masstransit options and offer nearby, free parking3. Caring• A student’s needs are our first priority• Every staff and faculty member commits him/herself toassisting the student• The faculty accepts responsibility to partner with thestudent in the learning process• The small student-teacher ratio provides each student with more “face time”with faculty• Administrative procedures are regularly evaluated to ensure the best possible serviceto students4

Real Students,Real SuccessToronto — John-Paul AlinoNetwork Systems Technology“Herzing instills the fundamentals needed tosucceed in the workforce through small classsizes, focus on the practical vs. the theoretical,and support from the instructors. I found theinstructors to be very thorough, knowledgeable,and understanding of the needs of all students.”Winnipeg — Celina GlesmannAccounting And Payroll Administrator“Thanks to Herzing I feel I have up-to-datetraining and skills. I now have a strong workingknowledge of accounting and related proceduresallowing me to become more confident withtaking on new challenges and facing differentchallenging situations. My training and internshipat Herzing College has benefited me bothpersonally and professionally by preparing me tomeet other professionals in my career area andto broaden my employment/educational network.Winnipeg — Fiona HeronBusiness Administration“The faculty and staff not only provided me withthe knowledge necessary to succeed in my chosencareer, they also taught me to believe in myabilities and myself. For this I am very grateful.”Montreal – Aleksandar AnastasovskiMicro Computers and Networking Systems“My choice was Herzing College because of itswide and precise (hands on work) teaching. AtHerzing College I have learned a lot of Microcomputerand networking procedures that I’musing now using on the job every day!Ottawa — Denis MainvilleComputer Technology“The small classes made it so much easier towork and concentrate, especially after beingaway from a school environment for a longperiod of time. The course was divided equallywith as much practical work with hands-on, asin-class theory. The instructors are very professionaland at the same time very friendly, whichmakes the classroom atmosphere feel so muchlike home.”Ottawa — Kristin HomuthPharmacy“I never imagined I’d be a tech 2 (which includeschecking other techs prescriptions) only 10months after I graduated!Montreal – Timothy MatthewsMicro Computers and Networking Systems“I chose Herzing for its awesome reputation andintensive courses on subjects that are reallyimportant in my new line of work. Ever sincegraduation, I have been working in an excellentenvironment that I am proud to be in, andmaking a difference in, using exciting newtechnologies.Montreal – Mike GoldenMicro Computers and Networking Systems“Herzing provided me with the technical expertiseto be an efficient technician in networkingand the knowledge to acquire certifications. Iwas able to work at the same time as my studiesand get the help I needed when require. I nowwork for an IT Solutions company in Montrealwhere I represent well the company with theskill sets I graduated with at Herzing.5

“ I wanted to get a job quick and Herzingoffers night classes so I could get a jobwhile I was going to school.”– Nick RogersTechnology graduateTechnology6Computer Programming/Database AdministrationComputer programmers write, test, andmaintain the detailed instructions calledprograms that computers must follow toperform their functions. Programmersare well versed in sophisticated programmingand Web development languages thatfocus on commerce and database applications.These are programs that can be usedinternally at a company or on the Internetfor e-business.Many companies are migrating to Internet orWeb-based programs. Every business todayruns on one or more databases for everythingfrom customer information, order entry,and inventory tracking to sales, marketing,and payroll functions. As a programmer,your responsibilities may include DatabaseAdministration, a role that involves storing,manipulating, retrieving, and maintaining adatabase.Programmers are often grouped into twobroad types — applications programmersand systems programmers. Applications

programmers write programs to handlea specific job, such as a program to trackinventory, within an organization. They mayalso revise existing packaged software.Systems programmers, on the other hand,write programs to maintain and controlcomputer systems software, such as operatingsystems, networked systems, anddatabase systems. In some organizationsprogrammers, referred to as programmeranalysts,are responsible for both thesystems analysis and the actual programmingwork.components, including computers, the network,and software, to fit together and workproperly. Furthermore, they monitor andadjust performance of existing networks andcontinually survey the current computer siteto determine future network needs.Administrators also troubleshoot problemsas reported by users and automated networkmonitoring systems, and make recommendationsfor enhancements in the constructionof future servers and networks. Anothervery important role of a network administratoris to protect an organization’s data andsystems from unwanted intruders.Computer Networking/Administration/InformationTechnology Management/Mircocomputer andNetworking SystemsNetwork or computer systemsadministrators design, install,and support an organization’sLocal Area Network (LAN),Wide Area Network (WAN),Internet, or intranet system.They provide day-to-day onsiteadministrative support forsoftware users in a variety of work environments,including professional offices, smallbusinesses, government, and large corporations.They maintain network hardware andsoftware, analyze problems, and monitorthe network to ensure availability to systemusers.Systems administrators are the informationtechnology employees responsible forthe efficient use of networks by organizations.They ensure that the design of anorganization’s computer site allows all the7

“I’m so happy right now to be attending one of thegreatest private colleges in the country, HerzingCollege. The quality of their education programs isvery high, and I like the way the instructors takecare of their students. I can’t wait to graduate fromthis wonderful school.”– Theo MambulaBusiness studentBusinessBusiness Administration in Salesand MarketingThe success of a business organizationis highly dependent on employees workingtogether in a variety of areas, such asaccounting, marketing, sales, humanresources, and administration.A diploma in Business Administration preparesstudents for a wide scope of disciplinesin business and marketing. Peoplewith this training work in not-for-profit organizations,in government, and in organizationsthroughout the private sector, includingentrepreneurial endeavors. They are proficientin the use of computer software andapplications and have a broad understandingof business functions.People with this training launch new productsor modify established market relationshipswith in-depth knowledge of the marketand its potential, as well as understandingconsumer behavior, marketing products andservices, pricing policies, and the marketingand advertising environments.8

“ I chose to go to Herzing because, firstof all, it is just very convenient. Theclasses are small as opposed to some ofthe local bigger schools and I was reallyinterested in a more personal setting.”– Maureen MangelsHealth Care graduateHealth Care& Social ServicesPharmacy Technical AssistancePharmacy technicians/assistants play an importantrole in providing essential health careservices in their communities. They orderand receive medications and pharmaceuticalsupplies. They utilize specialized software tomaintain patient profiles, prescription orders,and inventories. Pharmacy technicians/assistants compound prescribed pharmaceuticalproducts by calculating, measuring,and mixing the quantities of drugs and otheringredients required. They assist pharmacistsby ordering, packaging and labelingpharmaceutical products and by maintainingprescription records and inventories of medicationand pharmaceutical products. Workingwith the registered pharmacist, pharmacytechnicians demonstrate tact and excellentjudgment to ensure confidentiality of sensitiveinformation.Upon graduation, Pharmacy technicians/assistants can work in either a community,clinic, or hospital pharmacy. Job opportunitiesalso exist in government health departments,insurance, and pharmaceuticalcompanies. Some common job titles include:pharmacy technician, pharmacy technicalassistant, and pharmacy aide.9

CAD DraftingDrafters prepare technical drawings and plans used by production and construction workersto build everything from manufactured products–such as toys, toasters, industrial machinery,or spacecraft–to structures, such as houses, office buildings, or oil and gas pipelines.Their drawings provide visual guidelines, showing the technical details of the products andstructures and specifying dimensions, materials to be used, and procedures and processesto be followed. Drafters fill in technical details, using drawings, rough sketches, specifications,codes, and calculations previously made by engineers, surveyors, architects, orscientists.Web Site Design by Graphic Design for web sitesWeb site designers work with specialized Web languages such as HTML and JavaScript®;Web graphic applications such as PhotoShop®, Flash®, and Fireworks®; and Web authoringtools such as FrontPage® and Dreamweaver®. Web site designers work in any organizationthat has client-side Web applications, such as IT companies, businesses, or governmentagencies. Many Web designers offer their services as freelancers to a variety of organizationsspanning a multitude of industries. Possible job positions include Web designer andclient-side Web site developer.Interior DesignInterior designers conceptualize and produce aesthetic, functional and safe designs for interiorspaces in residential, commercial, cultural, institutional and industrial buildings. Theyare employed by architectural firms, interior design firms, retail establishments, constructioncompanies, hospitals, airlines, hotel and restaurant chains, and other establishments orthey may be self-employed.11

Industry Stamp of ApprovalHerzing Colleges are licensed by the appropriate provincial authorities.Herzing College seeks to gain industry approval by injecting certification preparationinto many of our programs. Our graduates often complete rigorous independent testing thatresults in industry-recognized specialization from organizations like Microsoft®, CompTia®,and Oracle®, to name a few.Some companies utilize industry certifications to provide a third-party basis to ensure that ajob applicant has a certain skill/knowledge base. This saves the employer the time of doingindependent technical testing or appraising the curriculum taken by the student.With industry certifications, there is some employer concern about a “paper” certification.This type of certification is generally given to a person taking a crash course where the onlyfocus is to pass a certification exam. With these short programs, there is often insufficientlab and instructional time to train the student to actually do the work. At Herzing, weprovide much more time in certification subjects within our academic programs than istypically provided in short-term courses.Here are some of the premier industry certification trackscovered within Herzing College’s regular curriculum:Technology Certification Preparation Includes:• Microsoft Certified Information TechnologyProfessional (MCITP)• Cisco Certified Network Associate (CCNA)• Oracle Certified Associate (OCA)• Oracle Certified Professional (OCP)• A+, Net + Certification (CompTia)12

Providing industry with the mostimportant resource of all—YouSince 1965 Herzing College has been a leader in providing a wide range of organizations andcompanies with trained employees who are able to be productive immediately. Our careerservices departments exist to help employers meet their needs for qualified technologyprofessionals. Our strength lies in the quality of our graduates, who have “state of theindustry” skills in business, technology, design, or health care and social services.The Herzing College Career Services Department’s objective is to develop long-termrelationships with human resource and industry professionals that will contribute to theirorganizations’ growth. All career services provided by Herzing College are free of chargeand offer the following to employers:• Highly trained, competent candidates• Pre-screening of candidates to meet the employer’sspecifications• Each graduate comes with the Herzing College QualityService Guarantee. If an employer feels (within the first12 months of employment) that a Herzing graduateneeds additional training in a course the student hastaken at Herzing, we’ll provide it for free!Herzing graduates have what employers need:• Sound technical competencies• Professional attitudes• Motivation• Team skills13

Other Student ServicesOther Student ServicesAt Herzing, you’re not just a student, you’re avalued customer.We realize that attending a college is oneof the most important decisions you’ll evermake. At Herzing, we know that making theright choice is more than a matter of goingto class, graduating, and finding a job. Weknow that your educational experience andsuccess are highly dependent on a range ofperipheral services that make the experiencecomplete.Financial Aid ServicesHerzing College will help students developfinancial plans to pay for their educationthrough a combination of financial aid, familycontributions, and employer tuition reimbursementplans.A variety of methods of meeting educationalexpenses is available at each campus.Financial aid (if you qualify), including Provincialstudent assistance programs, bursaries,and Canada Student Loans*, may bearranged to assist with the cost of tuition,school supplies, living expenses, and transportation.These different types of aid areusually combined in a “package” that canmake it easier to achieve your career goals.Service Quality AssuranceThis assurance is aimed at satisfying theneeds of students and their eventualemployers. It states that a Herzing Collegestudent may retake any course with which heor she is dissatisfied at no additional chargefor tuition. Herzing College will allow anygraduate to retake a course if an employerfeels that he or she is not functioningsatisfactorily in a job related to his or herprogram of study. The graduate will beallowed to retake any course offered in thestudent’s completed curriculum withouttuition cost to the student or the employer.Students must complete and pass the courseand meet other conditions.*Does not apply in the Province of Quebec.Alumni association14We want you to stay in touch with us afteryou’ve graduated and landed your first job.At Herzing College we are proud of ouralumni and encourage every graduate to joinour Alumni Association. As a member of thisno-obligation association you will have theopportunity to be active in an organizationdesigned to assist in your professionaldevelopment through:• Participation in a professional forum fornetworking with peers and throughparticipation in annual alumni events.• Mentoring current Herzing students.• Gaining public speaking experience byaddressing students on the rewards andchallenges of their selected career field.• Serving on curriculum advisorycommittees or the Herzing CollegePresident’s Council. Being active in theHerzing College Alumni Associationdemonstrates your commitment to yourcollege and your community — it looksgreat on your resume, too!Qualifying alumni may take one subject freeof tuition and for additional subjects receivean institutional grant for 10% of the tuition.

Career ServicesEmployment from Day OneAt Herzing, providing you with marketable skills is an important part ofwhat we do. Helping you find employment is another big part of ourcommitment to your success. Our Career Services Department will beworking hard behind the scenes from the minute you start your training.As you get closer to graduation, the Career Services Departmentmoves to the forefront in its efforts to help secure employment.Building strong, long-lasting relationships with employers is animportant objective for every career services department.Employers of all sizes in a variety of industries look to us tohelp them fulfill their human resource needs by providing themwith qualified professionals.You can find Herzing graduates contributing to thesuccess of organizations such as...Bell CanadaBombardier AerospaceCanadian Medical AssociationCanadian Space AgencyCanadian Transportation AssociationCanwest Global Communications Corp.ClientlogicComputer Sciences CorporationCorel CorporationEDS Canada, Inc.Groupe DocumensHealth Sciences CentreHewlett PackardHospital for Sick ChildrenIBMJames Richardson InternationalManitoba Justice and Court SystemsPublic ProsecutionsManitoba Public InsuranceNygard InternationalOptimal RoboticStatistics CanadaTelusTenrox CorporationThompson Dorfman SweatmanLina PerettoaCareer Services Director15

What Instructorshave to say about HerzingAt Herzing College we take pride in our work.Our instructors are highly qualified and dedicatedprofessionals, who collectively bringa total of 479 years of practical industry andteaching experience into their classroomsevery day. That’s an average of 11.5 years ofexperience per instructor. In addition to thisexperience, many of our instructors havecredentials ranging from a bachelor to adoctorate degree.Furthermore, most of our instructors haveadded industry-recognized certifications totheir educational credentials.Some of the industry certifications held byHerzing instructors include:• Oracle Certified Professionals• Microsoft Certified Professionals• Microsoft Certified Systems Engineers• Certified Allied Health Instructors• Certified Dental Nursing Assistant• Novell Certified Professionals• Cisco Certified Professionals• CompTia Certified Professionals• Certified Internet Webmasters• Certified Graphic Designers• Linux Certified Professionals• Sun Systems Certified ProfessionalsAll of this experience, knowledge, andskill translates into student satisfaction.Annual student surveys haveconsistently shown that 9 out of every10 students attending our collegehave been satisfied with the qualityof instruction.16Jim WilliamsComputer Technology Instructor

What Employers have tosay about Herzing Grads“ The Red Cross (Quebec Division) hasrecruited many Herzing Interns (past andpresent). We put them in charge of difficultprojects, and they deliver results with littlesupervision. I am so confident of theirperformance that when I am not in the officeI leave them in charge of the province-widenetwork.”Costa Zoumboulis, Network AdministratorRed Cross (Montreal, Quebec)“ Savantsoft Technologies, a Cité du Multimediacompany in operation since 1998, hasretained in the past the services of computerprogramming and networking interns fromHerzing College. Although many othercolleges were approached, due to thequality and thoroughness of the peoplereferred by Herzing College, many wereselected and retained for permanentemployment. Our progression in oursoftware products would not be the samewithout Herzing. Thank you for your supportand your quality.”Me Christian Malard, L.L.B.; Attorney,Member of Quebec Bar SavantsoftTechnologies Inc. (Candiac, Quebec)“ EDS Canada, the country’s leading globalinformation technology services company,has had a long-standing relationship withHerzing College. Over the years, we havehired several Herzing graduates from avariety of disciplines. Herzing Collegeprovides quality training and certificationin those areas that are required in the ITindustry. Their students graduate with greattechnical and professional skills.”Dave Hughes,EDS Canada Inc. (Toronto, Ontario)“ We have had great success with internshipsdue to the high level of training. We look forHerzing training in hiring all of our LegalAssistants. Keep up the good work!”Sandip Sett, Attorney Inkster ChristieHughes (Winnipeg, Manitoba)“ Thank goodness for Herzing College. Whereelse would we find such able and enthusiasticDoctor’s Assistants trained in medicalterminology, office, and billing procedures?”Brian Rodeck, Assistant Executive DirectorManitoba Clinic (Winnipeg, Manitoba)“ The graduates of Herzing College are trainedto meet today’s challenging technical andbusiness requirements. We are impressedwith the skills of the Herzing graduates. Theycontinually exceed the expectations of ourclients!”Isabelle Copeland, General ManagerHarrington Staffing Services/InformaticsResources (Ottawa, Ontario)Additional comments gathered from a surveyof Herzing graduate employers:“ Herzing graduates are....dependable & professional.”....enthusiastic & knowledgeable.”....very good at learning.”....conscientious & hard-working.”....outstanding individuals.”....hardworking, personable, & verywell trained.”A survey of employers who hired Herzinggraduates indicated that 2 out of 3 employerswould “prefer to hire a Herzing graduate.”17

a note from your HerzingAdmissions AdvisorI hope that this booklet has answered some of the questions you have about Herzing College.As an admissions advisor, I am trained to answer any questions you may have regarding ourcollege. Questions like: “What is the cost of tuition?” “When can I get started?” “What arethe admissions requirements and what programs of study are available?”When you visit our campus, I can provide you with informationabout everything from our mission statement to individualcourse descriptions.I’ll be glad to sit down with you and review your educationaland career objectives, go over our program offerings, takeyou on a tour of our labs and classrooms, and have youmeet some of our faculty, staff, and students. We can alsoarrange a meeting with one of our financial aid representatives.They can help you find a financial plan that meetsyour specific situation and needs.If you haven’t already visited one of our campuses, youcan do so by contacting the admissions department atany of our campuses or by setting an appointmentonline.Continuing your education is one of themost important decisions you will evermake in your lifetime. At Herzing weunderstand the importance of thatdecision, and we realize that thereare many options available to you.We stand ready to help you in anyway possible to make the rightchoice. We hope that meansjoining the Herzing family.Maggie TsoukalasAdmissions Advisor1818

Montreal Campus1616, Boulevard René-Lévesque OuestMontréal, QC H3H 1P8Phone 514.935.7494Toll-free 800.818.9688Fax 514.933.6182Email info@mtl.herzing.eduOttawa Campus1200 St. Laurent BoulevardBox 225St. Laurent Shopping CentreLower LevelOttawa, ON K1K 3B8Phone 613.742.8099Toll-free 866.933.2333Fax 613.742.8336Email info@otw.herzing.eduToronto CampusToronto Eaton CentreGalleria Offices220 Yonge StreetSuite 202Toronto, ON M5B 2H1Phone 416.599.6996Toll-free 877.437.9464Fax 416.599.0192Email info@tor.herzing.eduWinnipeg Campus723 Portage AvenueWinnipeg, MB R3G 0M8Phone 204.775.8175Fax 204.783.8107Email info@wpg.herzing.eduwww.herzing.edu