2010 Nursing ANNUAL v4d - PinnacleHealth

Nurse SatisfactionThe Quality Council led a successful NDNQI NurseSatisfaction Survey using the theme “World of Nursing.”More than 90% of eligible nurses completed the surveywhich exceeded the PinnacleHealth goal of 85% andthe average of 76% nationally. The survey results werepositive and exceeded the national benchmarks.The survey provides valuable data to validate ahealthy work environment or identify areas forimprovement. Several units used the data toimplement improvements on their units:• Main 5 improved their scheduling processes usingKRONOS and patterned schedules.• OSB (formerly 2 North/South) improvedteambuilding by educating staff on generationaldifferences and conflict management and changingthe shift report process.• Labor and Delivery established a Staff Satisfactionand Retention Committee to increase staff moraleand satisfaction.ConsultantsPinnacleHealth nurses have access to a richenvironment of internal experts and externalconsultants to assist them in providing patient care.This work has made a difference not only to nurses atthe bedside but also patient outcomes.Rapid Response TeamThe Rapid Response Team is a valuable resource oftennoted by staff nurses as “the single most effectiveprogram we have implemented for patient care.” Lastyear, the program was revised to allow family andvisitors to call the team. Liz Burdick, NM for ICU atCommunity General Hospital, led efforts to increasethe use of the team at that campus. The results ofthese efforts resulted in impressive patient outcomes.NURSE SATISFACTIONPRACTICE ENVIRONMENT SCALE MEAN SCORESCODE BLUE AND RAPID RESPONSE TEAMHARRISBURG HOSPITALCODE BLUE AND RAPID RESPONSE TEAMCOMMUNITY GENERAL HOSPITALCNS Leading Efforts to DecreaseHyperbilirubinemia in NewbornsMarianne Allen, MN, RNC, CNS, has led aninterdisciplinary task force to implement evidencebasedpractice changes to decrease the readmission19