OpenStage (SIP) V1 Service Guideline.pdf

Service Guideline HiPath Clients & Devices
Contents
1 Introduction 3
1.1 General 3
1.2 Country specifics 3
2 Product Information 3
2.1 Product description 3
2.1.1 Connectivity and compatible products Error! Bookmark not defined.
2.2 Limitations/dependencies 4
2.2.1 HiPath 3000 system performance 4
2.3 Product introduction 5
2.3.1 Client information, product introduction 5
2.4 Delivery 5
2.4.1 Scope 5
2.4.2 License handling 5
2.5 Services 5
2.5.1 Professional Services 5
2.5.2 Lifecycle Services 5
2.5.3 Managed Services 6
3 Installation/Startup/Maintenance 6
3.1 Requirements placed on service personnel/skills 6
3.1.1 General requirements 6
3.2 Installation and startup 6
3.3 Maintenance 7
3.3.1 Software corrections 7
3.3.2 Hardware corrections 7
3.3.3 New software versions 7
3.4 On-site system access 7
3.5 Remote system access 7
3.6 Data backup 7
3.7 Upgrades 8
3.8 Tools/test equipment 8
3.9 Service times 8
4 Training 9
4.1 Customer information on the training offer 9
5 Documentation 9
5.1 Service documentation 9
5.1.1 Order procedure 9
6 Spare Parts/Logistics 10
6.1 Initial spare parts – crash parts 10
6.2 Spare parts 10
7 Data Protection and Information Security 11
8 Abbreviations 11
OpenStage (SIP) V1
Page 2 of 11 Issue 1.1 dated 03/2007