OpenStage (SIP) V1 Service Guideline.pdf

Service Guideline HiPath Clients & Devices
2.5.2.1 HiPath Network Analysis
When marketing HiPath IP solutions, familiarity with the type of infrastructure the customer has is
essential to ensure that HiPath IP solutions can be integrated into an existing network. This means
that it is imperative to perform a network analysis during the pre-sales phase or, alternatively, for
the customer to guarantee (in writing) compliance with the required IP network criteria. The HiPath
Network Analysis service guarantees that the customer communication network is suitable for the
installation of the planned solution and thus avoids problems when implementing HiPath solutions.
This, in turn, leads to greater customer satisfaction.
If this analysis is not authorized by the customer and, despite customer assurance, the required IP
network criteria are not fulfilled, any service expenses and/or additional customer apparatus costs
incurred as a result of this will be added to the invoice.
2.5.3 Managed Services
As a client or partner of Siemens Enterprise Communications additional information on this can be
obtained via Siemens Enterprise Business Area (SEBA) or from your contractual agreed contact
partner.
3 Installation/Startup/Maintenance
3.1 Requirements placed on service personnel/skills
Configuration of the telephones in the system will be dealt with in the relevant system course (e.g.
HiPath 8000).
3.1.1 General requirements
Service tasks and functions are distinguished for Customer Interaction Center personnel, field
technicians, remote service experts and BLS product specialists in accordance with the Service
Guideline General descriptions. The general basic skills required are listed in the Service Guideline
General in the section “HiPath Qualification and Certification/Skills”.
3.2 Installation and startup
Information on the necessary steps for installation and start-up can be found in the Installation and
Start-Up Manual.
• Mains connection
• LAN connection
Before start up, the latest SW-Version from the SWS Server has to be stored in the Phone.
Under the prerequisite that DLS is locally installed at the customers net and DHCP is used for the
IP-Phones the installation of the OpenStage can with the plug & play mechanism of DLS.
Under these conditions the installations order number L30250-B513-E526 can be used.
In this scenario it is also possible that the customer does the set up the IP-Phones in his building
by him self. In this case the service staff would only do the administration. The installations order
number for this kind of installation is L30250-B513-E536.
For details se also the TI-documents
OpenStage (SIP) V1
Page 6 of 11 Issue 1.1 dated 03/2007