Portland District Health Annual Report 2005 - South West Alliance of ...

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Services provided in 2004/05During the year 5,080 acute inpatients were treated.In addition to this our organisation also provided:• 9,635 patient treatments in the Accident &Emergency department, many of these afterhours and on weekends.• 15,896 ‘meals on wheels’ to the community,courtesy of our wonderful volunteers who play avital role in helping our elderly to maintain theirindependence at home.• 20,258 days accommodation to residents in oursupported residential facility, Sea View House,including 737 respite days.• 10,516 bed days to 76 residents in our aged careresidential facility, Seymour Cundy Wing• We also offered a diverse range of Communityand Primary Care services which includesamongst others:• Counselling• Diabetes education• Cardiac rehabilitation• Youth support10
Quality of Care ReportMeeting Standards / QualityWithin Australia, health care services are reviewed andoverseen by various external professional bodies, onbehalf of the State and Commonwealth governmentdepartments.Through this independent process health care servicesare able to demonstrate their commitment to qualityand the achievement of standards. In the case ofPortland District Health we are able to demonstrateour commitment to you by the fact that we currentlyhold accreditation under two nationally recognisedaccreditation systems for health services. These are asfollows:• Australian Council of Health Care Standards• Aged Care Standards Agency.Increasingly health care agencies are coming underscrutiny for their clinical performance. For Boards ofManagement this means clinical governance is equallyas important as corporate and financial governance.Portland District Health works within an evolvingquality framework laid down by accrediting bodiesand other key industry groups such as the VictorianQuality Council.Expectations and standards continue to rise andhealth agencies must adapt and change.ACHS -Australian Council of Health CareStandardsThe ACHS is an independent not for profit nationalorganisation, dedicated to improving the quality andsafety of health care in Australia.Fourteen (14) standards cover all aspects of health careincluding the safety of the environment for patientsand staff, maintaining medical records, managementof finances, assets and staff and the way we improveour services for our patients.As part of the requirements of maintainingaccreditation, the organisation undertakes selfassessmentand participates in surveys by externalsurveyors. A key part of this process is the follow upof recommendations made by the surveyors.ACSA -the Aged Care Standards Agency.Under Commonwealth legislation all aged carefacilities need to show a high level of quality and safetyin the services they provide in order to have ongoingfunding from the Commonwealth government.The Aged Care Standards Agency (ACSA) is thebody responsible for overseeing compliance with theCommonwealth’s aged care standards.In May 2005, our nursing home participated in itsscheduled support visit by the Aged Care StandardsAgency securing a very favourable report. This wouldindicate the facility is well placed to undertake itsmajor survey in June 2006Issues to be assessed will include:1. Management systems, staff organisationaldevelopment (training for staff, meeting budgetsetc.)2. Health and personal care for residents.3. Resident lifestyle4. Physical environment and safe systems (enoughbathrooms and toilets, high standards of cleaningetc)Several other departments and services within theorganisation have also been accredited or approvedunder other systems. For example,• The laboratory is accredited by the NationalAssociation of Testing Authorities (NATA).• Our District Nursing Service has beenindependently audited against standardsdeveloped by the Department of Veterans Affairsand by the Home and Community Care program(HACC).• Our Food Services department complies with therequirements of the Food Safety Plan.• Our Engineering department has achievedForm 10 certification for essential service &maintenance.Clinical Risk ManagementClinical risk management is a systematic approachto:• Minimising and where possible eliminating risks;and• Minimising the impact of adverse events if theydo occur.There is a sharpening focus on how well hospitalsundertake clinical governance and clinical riskmanagement and adverse events in hospitals nowattract wide press coverage.Within Portland District Health an increasinglywell-developed clinical risk management program isevolving. This program takes on board the lessonsand learning of other organisations such as theVictorian Quality Council’s Safety And QualityFramework, Coroners findings, and DHS Risk Watchpublication.Issues such as credentialing and registration,orientation for medical staff, monitoring of adverseevents, review of incident reports, review of coronial11
Page 1 and 2: Portland District HealthAnnual & Qu
Page 3: PORTLAND DISTRICT HEALTH2nd Annual
Page 6 and 7: DIRECTOR OFMEDICAL SERVICESAudiolog
Page 8 and 9: President & Chief Executive Officer
Page 10 and 11: Primary Care ServicesOur primary ca
Page 14 and 15: findings in other organisations, de
Page 16 and 17: Patient Education - MedicationsInvo
Page 18 and 19: Complaints and ComplimentsBecause y
Page 20 and 21: During the hospital stay there is a
Page 22 and 23: usy year. 364 client’s accessed s
Page 24 and 25: The increased demands for documenta
Page 26 and 27: Medical Services DivisionKey Points
Page 28 and 29: Primary and Community Health Servic
Page 30 and 31: Shire, Windamara, Dhauwurd-WurrungA
Page 32 and 33: Performance2005 has seen the birth
Page 34 and 35: activity was held at the Portland K
Page 36 and 37: We would like to thank the Engineer
Page 38 and 39: information that will help us to en
Page 40 and 41: Sea View House ~ A Resident’s Vie
Page 42 and 43: Comparative Statistics for the Past
Page 44 and 45: Comparative Financial Analysis2003/
Page 46 and 47: Officers and Office BearersNursing
Page 48 and 49: Donors & SponsorsDonors $ $Dipalo,
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Page 52 and 53: Portland District HealthAccountable
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Portland District Health Annual Report 2005 - South West Alliance of ...

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