KEY FEATURES OF THE PORTFOLIO BOND (IPS). - Legal & General

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PORTFOLIO BOND (IPS) – KEY FEATURES10OTHERINFORmATION.LAW AND LANGUAGECOmPENSATION SCHEmEThe contract you enter into with us is governed byEnglish Law. All customer communications are onlyavailable in English. All communications from us willnormally be by letter or telephone.OUR REGULATORLegal & General Assurance Society Limited is authorisedby the Prudential Regulation Authority and regulatedby the Financial Conduct Authority and the PrudentialRegulation Authority. We’re entered on the FinancialServices Register under number 117659. You cancheck this atwww.fca.org.uk/firms/systems-reporting/register oryou can call 0800 111 6768.UK RESIDENCYWe’re covered by the Financial Services CompensationScheme (‘the scheme’). You may be entitled tocompensation from the scheme if we can’t meet ourfinancial obligations. This depends on the type ofbusiness and the circumstances of the claim.Currently 90% of the value of the valid claim is coveredby the scheme. There is no upper financial limit on theclaim.It’s important to understand that if you choose toinvest in an external fund, your investment willactually be held in a Legal & General life fund, notdirectly in the fund underlying the external fund.This means if you invest in an external fund and thecompany managing the fund is unable to meet itsobligations, you don’t have the right to take actionor seek compensation from that other company.In addition, our rights to recover losses caused bybreaches by a company managing an external fundmay not be as extensive as your rights would be if youinvested directly in the underlying fund.You can get more information about the schemeat www.fscs.org.ukThe bond is designed for policyholders who are UKresidents. You should speak to your adviser to confirmif the bond is still suitable for you if you:• are currently a non-UK resident or become a non-UKresident after you invest, or• are subject to tax in another country or becomesubject to tax in another country after you invest.
PORTFOLIO BOND (IPS) – KEY FEATURES11HOW TO COmPLAINCONFLICTS OF INTERESTIf you’d like to complain about any aspect of ourservice, or would like us to send you a copy of ourinternal complaint handling process, please contactus. Our details can be found in the How can I contactyou? section on page 9.Any complaints we can’t settle can be referred to:The Financial Ombudsman ServiceSouth Quay Plaza183 Marsh WallLondon E14 9SRMaking a complaint will not affect your legal rights.During the term of your investment conflicts of interestmay arise between you and us, our employees, ourassociated companies or our representatives.A conflict of interest is where our duties to you as acustomer may conflict with what’s best for ourselves.To ensure we treat customers consistently and fairly,we have a policy on how to identify and managethese conflicts.A copy of the policy is available on request from theaddress shown in the How can I contact you? sectionon page 9.0800 023 4567 (free for people phoning from a fixedland line)0300 123 9123 (calls to this number are charged at thesame rate as 01 or 02 numbers on mobile phone tariffs)complaint.info@financial-ombudsman.org.uk or visitwww.financial-ombudsman.org.ukREmEmBER, IF YOU’REUNSURE ABOUT ANYTHING,PLEASE ASK.While we do everything we can to keep ourproducts simple and explain them clearly, werecognise that there is a lot to understand. If youhave any questions at all about the bond, pleaseask your adviser or contact us using the detailson page 9.CUSTOmER CATEGORYThere are various categories of client set out in thefinancial regulations. If you buy this Legal & Generalproduct, we will treat you as a ‘retail client’. Being aretail client gives you the greatest level of protectionunder the regulations and ensures you get fullinformation about any products you buy.If, under the regulations, you are a professional clientor eligible counterparty, we will still treat you as aretail client although this would not necessarily meanthat you would be eligible to refer any complaints tothe Financial Ombudsman Service or to make a claimunder the Financial Services Compensation Scheme.
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