Double Your Coverage - Marketing Index File

Q: Are there specific situations that trigger these automated e-mails?A: E-mails are triggered by any of the following case events:• Whenever there is a status change• Whenever New Business correspondence is posted• Whenever new requirements are posted or receipted• Follow up e-mails if a case has been pending or in a conditionally issued status for 14 days since the laste-mail was sentQ: What is the best way to communicate back to the company on outstanding requirements?A: The best and fastest way to communicate requirements or other information on your cases is through Webmessaging. Web messaging provides 2-4 hour turnaround time. Click on the “Link to eStation” link that isunder each policy number in the summary section of the e-mail, or click on the policy number in the detailedsection of the e-mails. You will be taken to the eStation Website where you will be able click on the envelopeicon next to the requirement for which you are sending the message. NOTE: Agents should not reply tothe automated e-mails as this e-mail box is not regularly monitored and this will cause delaysin responding (See Example #3 on page 4).Q: Will the agent have to log into eStation when they link to the site?A: Yes, for the security of clients’ private information, the agents will be required to log into our secure Web site.Q: Will the agency see both life and annuity cases in these e-mails?A: Yes, but life and annuity e-mails will be sent separately.Q: When will these e-mails begin?A: The automated e-mails will begin the week of November 9, 2009. The default for all automated e-mails are:• Frequency: Weekly (every Thursday)• Number of policies per e-mail: 10Q: Can an agency opt out of receiving the automated emails?A: This new service was designed to make it simpler and more efficient for you and your case managers tomonitor and manage your pending business with American General. While we encourage you to take advantageof this new service, you may choose to opt out through the My Account / eMail Options section on the Web site(see Example #2 in the attached page).Don’t miss out on these important e-mails!!!Be sure to include the case manager’s e-mail contact information on theNew Business transmittal or coversheet that is sent in with the application.Thank you for your business!Continued on the next pageAmerican General Life Companies, www.americangeneral.com, is the marketing name for the insurancecompanies and affiliates comprising the domestic life operations of American International Group, Inc., includingAmerican General Life Insurance Company and The United States Life Insurance Company in the City of New York.FOR PRODUCER USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC