Your Travel Insurance Policy - Post Office

Contract of InsuranceMarketingWe may use your personal information andinformation about your use of our products andservices to carry out research and analysis.We will only use your personal information tomarket our products and services to you if youagree to this.Monitoring and recordingWe may record or monitor calls for trainingpurposes, to improve the quality of our service andto prevent and detect fraud. We may also use CCTVrecording equipment in and around our premises.Further informationIf you require further information on, or wish tocomplain about, the way that we use your personalinformation, please write to the Data ProtectionOfficer at Ageas Insurance Limited, Ageas House,Tollgate, Eastleigh, Hampshire, SO53 3YA. If youwould like to receive a copy of the information wehold about you please contact our Data ProtectionOfficer, giving your name, address and insurancepolicy number.We may charge you a small fee for this.If we change the way that we use your personalinformation, we will write to you to let you know.If you do not agree to that change in use, you mustlet us know as soon as possible.Post Office ® TravelAdvice Helpline24 hour travel advice helpline +(44) 23 8068 4040(for medical assistance see page 4 for contact details).This service is available to all Post Office ® TravelInsurance policyholders. Please note that this serviceis not able to assist with general policy, claims ormedical screening enquiries.• Business and social advice• Health issues (AIDS risks, local epidemics,child issues)• Airport facilities (shops, terminals, car rentals, etc.)• Emergency telephone numbers• Local times• Climate• Capital cities• Clothing• Languages spoken• Transit, re-entry and exit permits• Electricity voltages.Message ForwardingForward up to three emergency messages fromwithin the United Kingdom from policyholdersabroad to family, friends or business associates.Advice with lost luggage, tickets, passports orcredit cards.Provide advice and guidance to help you withthe following:• Lost luggage – help trace lost personalpossessions if you provide a luggage tag numberand a ‘Property Irregularity Report’.• Lost travel tickets / passports – liaising withthe relevant travel organisations and authorities tohelp replace lost or stolen travel documents.• Lost credit or charge cards – provide notificationof the loss of credit or charge cards abroad to therelevant organisations in the United Kingdom. Youwill need to give the Post Office ® travel assistancehelpline your credit or charge card details.*We may record or monitor calls for training purposesor to improve the quality of our service.Travel AdviceA 24-hour helpline giving information on:• Visa and passport requirements and procedures• International direct dial codes• Currency rules• Driving requirements• Duty free allowances• Business hours• Local banking facilities30