speaker biographies - Passenger Terminal Expo

23, 24, 25 MARCH 2010 

BRUSSELS, BELGIUM 

THE 16TH INTERNATIONAL CONFERENCE AND EXHIBITION FOR PASSENGER TERMINAL 

DESIGN, MANAGEMENT, SECURITY AND TECHNOLOGY 

CONFERENCE SPEAKERS 

www.passengerterminal-expo.com

Mr Adrian Dunne, Deputy Director of 

Ground Operations, Ryanair, Eire 

Adrian Dunne is Deputy Director - Ground Operations for 

Ryanair. Before Ryanair, he worked at Aer Lingus. 

Ms Aida Berhamovic, Portfolio Leader, 

BAA, UK 

Aida has recently taken up the role as Portfolio Leader for the 

Heathrow Eastern Campus, with responsibility for the new 

T2A development. As Western Campus Portfolio Leader she 

was responsible for overseeing the design of all major projects 

at Heathrow Terminals 3, 4 and 5. 

Mr Al Lyons, Principal, Arup, USA 

Al has more than 25 years’ experience in the planning, 

design, procurement, commissioning and optimisation of 

technology systems and processes typically found in the built 

environment. He has led design commissioning and/or 

operational readiness programmes for several successful 

airport projects including the International Arrivals Terminal 

at JFK in NY, Toronto Pearson Airport and Dubai 

International Airport. He is presently working with the US 

National Academy of Science Transportation Research Board 

Airport Cooperative Research Program on a study of airport 

terminal facility activation techniques, with the goal of 

identifying what makes some terminal openings successful 

and others less so. 

Mr Alan Craig, Head of International 

Liaison, UK Border Agency, UK 

Alan’s career in border control has been extensive. He has 

undertaken a range of operational, policy and managerial 

posts in the UK, and has worked overseas supervising visa 

operations. For 18 years Alan has been closely involved in 

international work and this is now his primary responsibility. 

He represents the UK Border Agency at the International 

Civil Aviation Organisation, and is a member of its 

Facilitation Panel. He is a delegate to the IATA Passenger 

Facilitation Working Group and the IATA Control Authorities 

Working Group, as well as currently holding the chair of the 

European Civil Aviation Conference immigration sub-group. 

Mr Alec Gilbert, Head of Process 

Engineering, BAA Heathrow, UK 

Alec Gilbert is Head of Process Engineering at Heathrow, 

where he leads a team improving the passenger processes 

through the £4bn capital programme that is transforming the 

airport. A Master Black Belt in Lean Six Sigma, he previously 

led European Business Process Improvement and 

Commercial Improvement change programmes in 

multinational manufacturing businesses, based on a broad 

commercial background with experience in business strategy 

and leadership, business acquisition and integration, business 

development, sales and marketing, customer service and 

purchasing. 

Mr Alexandre Bradley, Development 

Leader, BAA, UK 

Alexandre Bradley has extensive experience in airport 

masterplanning; consultation: regulation/airline/ACC; airport 

baggage/security systems design; major project development, 

management, business case evaluation. He is BAA Heathrow 

and Stansted Major Projects Development Leader. Other 

highlights of his career include BAA Group Airport Planning 

Stansted - Terminal Planning Manager SG2; International Air 

Transport Association (IATA) - Manager Airport Planning; 

BAA Group Technical Services Gatwick Airport. Alexandre is 

author/editor of IATA’s 9th edition Airport Development 

speaker biographies 

www.passengerterminal-expo.com 

Reference Manual, and author of the Handbook of Checked 

Baggage Screening. He is an accredited ACI airport planner, 

and was involved in the development of first inline 100% HBS 

solution at Glasgow. 

Mr Alexis Hernot, Marketing Vice 

President, IER, France 

Alexis Hernot is a native of France. He graduated from Ecole 

Polytechnique and holds an MBA from INSEAD. He spent 

several years in management consulting and as head of 

strategic marketing in a global high-tech company before 

moving to IER, where he is Vice President in charge of 

marketing and strategy. IER is the leading technology 

supplier for self-service solutions in the air and rail 

transportation and postal industries. 

Ms Amy Weaver, Manager, Southwest 

Airlines, USA 

Amy started with Southwest Airlines in July 2000 in the 

Schedule Planning department. In May 2002 she made the 

switch to the Properties (Airport Affairs) department, where 

she has led multiple lease negotiations with airports and 

participated in numerous capital programmes. Most recently 

Amy led the airlines during the MDW privatisation lease 

negotiations and transition process. She also worked with the 

airports, consultants and other airlines to open two new 

terminals at DTW and IND. 

Dr Andreas Wolf, Vice President 

Technology and IP Management, Cross 

Match Technologies, Germany 

Dr Andreas Wolf studied Mathematics at Humboldt 

University, Berlin, Germany, and holds a PhD in Computer 

Science from Munich University of Technology. In industry, 

he worked with NorCom Information Technology AG, and 

with Voice.Trust AG. He initialised the first European 

Common Criteria certification of a biometric product together 

with the TÜViT GmbH, Essen, as the evaluation body. Since 

2004, Dr Wolf has worked with Cross Match Technologies 

GmbH, Jena, currently in the position of VP Technology and 

IP Management. Dr Wolf has published several book and 

journal contributions as well as conference papers, and holds 

teaching positions with the Friedrich Schiller University, Jena 

and the University of Cooperative Education in Gera. He is a 

member of the DIN standardisation groups NIA-17.3 and 

NIA-37, and is one of the experts delegated to the ISO 

committees SC17 and SC37, and to the CEN Biometrics Focus 

Group. 

Mr Andrew Price, Assistant Director, 

Baggage and the BIP, IATA, Switzerland 

Andrew Price is currently Assistant Director, Baggage 

Improvement Programme at IATA. The Baggage Improvement 

Programme, launched in 2007, aims to provide solutions that 

will cut baggage mishandling by half by 2012 and save the 

industry US$1.9 billion every year. Prior to launching BIP, 

Andrew was the IATA RFID Project Manager. During this 

time, IATA won the RFID Breakthrough Award in 2006 for its 

work on the business case for baggage handling in the 

aviation industry. Prior to joining IATA, Andrew spent nearly 

10 years at British Airways, progressing through a series of 

positions in customer relations, baggage and aircraft 

engineering.

Mr Andrew Thomson, Associate/ 

Architect, Kasian Architecture Interior 

Design and Planning, Canada 

Andrew has 15 years of architectural experience and is an 

Associate in Kasian’s Vancouver office. A UK-registered 

architect, he has been project manager of commercial/ 

institutional and mixed-use buildings in the UK. Since 

joining Kasian in 2004 he has been involved in multiple 

projects at YVR. Beginning in 2005 and completing by the 

end of 2009, the multi-phase Link Project totalling US$100m 

overall in construction costs links the existing international 

and domestic terminals and connects with new ground 

transportation rapid transit. Andrew was project manager on 

the final phase of the project from 2006-2009. 

Ms Anne Marie Pellerin, TSA Attaché & 

Representative Paris, France 

Anne Marie Pellerin currently serves as the Transportation 

Security Administration’s Representative (TSAR) to Denmark, 

France, Luxembourg, the Netherlands, Switzerland and the 

European Civil Aviation Conference (ECAC). Before her 

appointment as a TSAR, Ms Pellerin served as Executive 

Director of TSA’s comprehensive overhaul of its passenger 

security strategy. In less than 18 months, she led the creation 

and launch of multiple new partnership initiatives including 

mobile boarding pass, checkpoint reservations, laptopfriendly 

bags and expertise-based queuing. Working with a 

leading global design firm, she spearheaded the development 

of a fully redesigned checkpoint environment, currently 

showcased at BWI Airport. 

Mr Andy Blackwell, Head of Aviation 

Security, Virgin Atlantic Airways, UK 

Andy is Head of Aviation Security with Virgin Atlantic 

Airways, and has overall responsibility for the management 

of the airline’s global aviation security programme and 

emergency procedures. His duties include threat assessment, 

emergency response and providing senior executives with 

high-quality intelligence and strategic direction to ensure 

business operations remain secure, resilient and compliant. 

Prior to joining Virgin in December 2002 he was UK Security 

Manager and Lead Threat Assessor with DHL International, a 

position he held for seven years. Andy also has over 17 years’ 

law enforcement experience, and served with UK Customs, 

British Transport Police, the UK’s National Drugs Intelligence 

Unit, the National Drugs Intelligence Service of the Czech 

Republic, and the Strategic Research Unit of the UK’s 

National Criminal Intelligence Service. He is a full member of 

the Emergency Planning Society. 

Mr Art Kosatka, CEO, TranSecure Inc, USA 

Art formed TranSecure in 2002 as an aviation security 

consultancy upon his retirement from the US Transportation 

Security Administration’s Civil Aviation Security Policy & 

Planning Office. He was previously with the US Federal 

Aviation Administration. He has managed more than 50 

AVSEC projects, including security planning and design, and 

development of airport security programmes, and has 

developed and presented training at all levels, including the 

US State Department’s Quality Control of Aviation Security 

for the US Anti-Terrorism Assistance Programme. He is a 

frequent speaker and author of numerous AVSEC articles and 

publications, including TSA’s Recommended Security 

Guidelines for Airport Planning, Design and Construction. 

TranSecure has just completed tender packages for extensive 

security upgrades at 27 airports in the Middle East. 



Mrs Ayesgul Kamut Brown, Project 

Manager - Aviation, Parsons 

International, United Arab Emirates 

Aysegul is currently a Project Manager with Parsons 

International Ltd, working in the area of programme 

management and delivery of international airports. With a 

wealth of experience (15 years) in this environment, she 

brings forth a unique set of knowledge and skills in the 

complex arena of airport planning, design, construction, 

delivery and operations. Aysegul also has a successful project 

design and construction record with Turkish (Istanbul, 

Akara, Izmir), Georgian (Tbilisi), eastern European 

(Bratislava), Egyptian (Cairo) and Abu Dhabi airports (Abu 

Dhabi Al Ain Al Bateen) in the UAE. Her principal field of 

expertise is in leading teams and managing projects 

strategically on behalf of the clients / governments. 

Mr Benjamin DeCosta, Aviation General 

Manager, Hartsfield-Jackson Atlanta 

International Airport, USA 

Benjamin R. DeCosta assumed leadership of Hartsfield-Jackson 

Atlanta International Airport in June 1998. Among his top 

priorities as Department of Aviation General Manager are 

customer service and security, and he leads Hartsfield-Jackson’s 

US$6 billion-plus capital improvement programme. DeCosta 

serves on the boards of directors for Airports Council 

International and the American Association of Airport 

Executives (AAAE), and holds Accredited Airport Executive 

designation from the AAAE. He was voted Best Director of the 

Year by Airport Revenue News magazine in 2007 and was named 

a Man of the Year by Atlanta Tribune: The Magazine in 2009. 

Mr Bernard Gustin, CEO, Brussels Airlines, 

Belgium 

Bernard Gustin is co-Chief Executive Officer of the leading 

airline flying from the European capital: Brussels Airlines. He 

has direct responsibility over commercial, marketing, 

network, communication, relationships with key 

stakeholders, strategy and IT. In 2001, after the Sabena 

bankruptcy, Bernard, as Partner of Arthur D. Little, 

developed the business plan for the new Belgian airline for a 

consortium of Belgian investors. On the basis of this business 

plan, SN Brussels Airlines was launched in 2002. In 2005, 

after supporting the privatisation process of Charleroi Airport 

and Brussels Airport, Bernard become one of the actors in the 

merger of the two Belgian airlines: SN Brussels Airlines and 

Virgin Express. In 2007, Brussels Airlines took off. In 2008 

Bernard was appointed co-Chief Executive Officer of Brussels 

Airlines together with Michel Meyfroidt. During their first 

year they concluded the partnership between Brussels 

Airlines and Lufthansa Group, and the entrance of the 

Belgian airline in Star Alliance. 

Mr Bernd Rattey, Director IT Station 

Systems, Lufthansa German Airlines, 

Germany 

Bernd Rattey studied computer sciences at the University of 

Bremen. After working for five years for a global German 

chemical company as SAP consultant, he entered Lufthansa 

in 2001 as Director HR IT systems. In 2006 he took over the 

global responsibility for station systems, being responsible for 

all IT projects regarding passenger processes, baggage and 

passenger security issues.

Mrs Betty Samola, Programme Manager, 

Amsterdam Airport Schiphol, Netherlands 

Betty Samola (MSc in Public Administration) currently works 

as Programme Manager at Amsterdam Airport Schiphol, 

where she is responsible for the Redesign Passenger Process 

programme. Additionally she is involved in innovative 

security projects as senior security advisor. 

Ms Beverly Lewis, MCO/MIA Station 

Manager, Alaska Airlines, USA 

Beverly Lewis has been with Alaska Airlines for 11 years – 

nine in management, seven as Station Manager. She is 

currently managing the Orlando and Miami Alaska Airlines 

stations. Beverly has been working in customer service 

positions for over 30 years. She is also the OIA International 

Airport Charity Committee Chairperson and has been 

organiser of the OIA Management Council Annual Charity 

Golf Tournament for the past four years. 

Mr Brad Miller, Major Projects Director, 

Manchester Airports Group, UK 

Brad is responsible for all capital project delivery within the 

Group, as well as revenue and capital procurement. Having 

worked for contractor, consultant and now the client, he 

appreciates many of the supply-chain perspectives from firsthand 

experience. A Chartered Surveyor by background, Brad 

has an in-depth knowledge of facets of project and 

programme delivery as well as a good understanding of the 

aviation and customer services environments. Brad is 

currently working towards his MBA, and places a high 

emphasis on continuous improvement both for himself and 

his team. 

Mr Bradley Hemphill, Managing Director, 

Electrical Engineering Solutions (EES), 

South Africa 

Bradley Hemphill began his working career at WSP, an 

international firm of consulting engineers, before he moved 

into the construction and implementation world at Brand 

Engineering. He founded EES, a professional services 

company delivering powerful solutions in all verticals, in 

2001. Bradley has extensive speaking experience and to date 

has delivered over 15 presentations worldwide. 

Mr Brent Kelley, Principal, Corgan 

Associates Inc, USA 

Brent Kelley is an Aviation Principal with the Dallas, Texasbased 

architectural firm of Corgan Associates Inc. He 

received his degree in architecture from the University of 

Texas (Arlington) and has over 20 years’ experience in the 

planning and design of architectural projects, with an 

emphasis specific to aviation facilities. Brent has been 

involved in planning and design of airport terminal projects 

across the US, including projects at Dallas/Ft. Worth, 

Houston and Phoenix. Most recently he served as a design 

manager for the new 2 million square foot International 

Terminal D at DFW International Airport, which was part of 

a US$2 billion capital programme. For the last seven years, 

Brent has served as the Design Director for the new Central 

Terminal B as part of the Big Build Programme at Sacramento 

International. 



Mr Brian Engle, Operations Manager, 

Delta Air Lines Inc, USA 

Brian Engle has over 18 years’ experience in managing air 

cargo and passenger operations. In 1997 he joined Northwest 

Airlines Inc, and served as the Director of Airport Operations 

based in Orlando, FL (MCO) until 2009, when Northwest 

merged with Delta Air Lines Inc. As a result of the merger, 

Brian is now with Delta Air Lines serving as Operations 

Manager, and continues to be based in Orlando. Brian served 

as Chairman of the Orlando Airport Management Council in 

2002, leading the airline management group during the 

transition of airport security from private vendor to the TSA 

in the aftermath of 9/11. Most recently, Brian served as 

Chairman of the Orlando Airport Security Council in 2006. 

He has been a Co-Chairman for the Passenger Terminal Expo 

security conference for the last three years. 

Mr Brian Keene, Director Airport 

Services, Continental Airlines, USA 

Brian was promoted to his current position as Director of 

Airport Services in Orlando, Florida in 1996. He holds a 

Bachelor of Science degree in Air Commerce and Airport 

Management from the Florida Institute of Technology, and 

has served in a variety of leadership positions within the 

industry. Along with his current role directing the airport 

operations at Orlando International Airport, he currently 

serves as Chairman of the Airline Security Council. He has 

previously served as the Chairman of the Airport 

Management Council in addition to participation in various 

airport and company planning committees. Brian’s 

combination of leadership and experience has given him a 

unique and creative perspective on the industry and the 

trends of the future. 

Mr Bruce Anderson, Vice President, 

Landrum & Brown, USA 

As an AIA-licensed and LEED-AP, Bruce Anderson’s 23 years 

of experience have ranged from selecting new airport sites to 

designing new terminals and expanding and renovating 

existing terminals, as well as simulating passenger 

performance at over 35 airport terminal projects including 

facilities at Chicago O’Hare, Los Angeles, Hong Kong, Detroit 

Metropolitan, Munich, Boston Logan and Shanghai Pudong. 

He is currently leading the TRB/ACRP Terminal Guidebook 

project, has served as the Panel Chair on ACRP 07-01 New 

Concepts for Airport Terminal Landside Facilities, and will 

serve as the 2010 Airport Consultants Council’s Vice Chair 

on Terminal Planning. 

Mr Bruce Edwards, Deputy Project 

Manager/Fire Chief, Kabul International 

Airport, Afghanistan 

Bruce Edwards is serving the International Civil Aviation 

Organization (ICAO) Team in Kabul, Afghanistan as Fire and 

Rescue Expert and Deputy Project Manager. The ICAO team 

is working with Afghans to mentor and build capacity within 

the Ministry of Transportation and Civil Aviation at Kabul 

International Airport. Bruce has been a career firefighter 

since 1973 and his first posting as an Airport Fire Chief was 

in 1994. He has been a military firefighter in the United 

States Air Force and has worked in civil aviation in such 

places as the Democratic Republic of the Congo, Iraq and 

Afghanistan.

Mr Bryan Thompson, Director, Mumbai 

International Airport, India 

Bryan Thompson has been involved in the aviation industry 

for the past 20 years. His broad experience – from piloting 

and aircraft air traffic control to operating an airport – makes 

him an ideal candidate to comment on airports and the 

quality of service they as a system deliver to airlines and 

passengers alike. 

Mr Carlos Madeira, Vice President, ANA - 

Aeroportos de Portugal, Portugal 

Carlos Madeira is Vice President of ANA - Aeroportos de 

Portugal, President of Portway Handling and Chief Executive 

Officer of NAER, a vehicle company set up to design and 

implement the New Lisbon Airport project. He holds a Civil 

Engineering degree from the Instituto Superior Técnico 

Universidade Técnica de Lisboa (1983), a Masters (MBA) 

degree from the Faculdade de Economia Universidade Nova 

de Lisboa (1991) and a SEP degree from the Stanford 

Graduate Business School, Stanford University, Palo Alto, 

California (1996). Prior to joining the airport sector Carlos 

worked for several years as a management consultant (The 

MAC Group and Gemini Consulting), moving afterwards into 

line management serving on the Board of Directors of large 

Portuguese companies: Nutrinveste (food business), ADP and 

EPAL (water sector) and EDP (electricity and gas distribution 

and power generation). 

Ms Catherine Mayer, VP Airport Services, 

SITA, USA 

Catherine Mayer was appointed VP Airport Services, SITA, in 

2003 and is responsible for developing and leading the 

Airport Services solution line. She focuses on strategy, 

product marketing, industry relations and improving the 

business to ensure SITA continues to meet the needs of the 

ever-changing air transport industry. Catherine is the 

primary liaison for SITA with airport industry organisations, 

ensuring SITA’s availability and support for committees, 

conferences and industry missions. She is an active 

participant in ACI, including serving as Chairman of the ACI 

World Business Partners Board as well as being the first nonairport 

member to serve on the ACI World Governing Board. 

Catherine is responsible for developing customer and 

industry partnerships and continues to work closely with the 

industry to influence international and national legislation, 

rules, policies, standards and practices. 

Mr Chris Chalk, Divisional Director, Mott 

MacDonald, UK 

Chris Chalk is Practice Leader for aviation in Mott 

MacDonald, leading multi-disciplinary teams mainly on 

project finance deals where traffic demand and affordability 

are key issues. As part of this work he has lead and justified 

complex traffic forecasting to discerning investors and 

lenders, including assessment of shock scenarios. He has 

extensive experience in total airport planning from forecasts 

to financial modelling. Key projects include Delhi, Pulkovo, 

Istanbul, Antalya, Larnaca, Enfidha, Hong Kong and Quito, as 

well as advising on the regulation of airports in South Africa. 



Mr Chris O’Keeffe, Counsellor, Australian 

Customs and Border Protection, Belgium 

Chris O’Keeffe has over 16 years’ experience in public 

administration, and was appointed to the position of 

Counsellor, Australian Customs and Border Protection, 

Brussels in September 2009, with responsibilities spanning 

Europe, Africa, Ireland and the United Kingdom. Prior to his 

current role Chris was the Director, Supply Chain Security, 

responsible for the provision of high-level strategic direction 

regarding developments and implementation of the World 

Customs Organisation SAFE Framework of Standards in 

Australia. Working closely with industry, Chris’s 

responsibilities included the consideration of an Australian 

Authorised Economic Operator programme for supply chain 

security, broader Customs to Customs arrangements to 

support implementation of the WCO SAFE Framework, and 

global economic trade recovery concepts and models. 

Ms Christina Sares, Environmental 

Advisor, LFV Stockholm-Arlanda Airport, 

Sweden 

Christina Sares has worked as an environmental advisor at 

Stockholm-Arlanda Airport since 2005. She has an MSci in 

chemical engineering, and her main focus area at Stockholm- 

Arlanda is environmental communication. 

Mr Christophe Arnaud, Business Unit 

Manager, IER, France 

Christophe Arnaud graduated from CERAM Business School 

and holds a Masters from Ecole Centrale Paris. He spent 

several years in management consulting, as Sales Manager in 

the automotive industry and as Business Analyst in a global 

high-tech company, before moving to IER where he is 

Business Unit Manager, in charge of access control, check-in 

and boarding solutions. IER is the leading technology 

supplier for passenger and baggage processing solutions for 

the air transportation industry. 

Mr Christoph Maggioni, Director 

Marketing, Bundesdruckerei GmbH, 

Germany 

Christoph Maggioni, in his role as Director, Marketing 

Verification at Bundesdruckerei GmbH Berlin, is responsible 

for all stationary and mobile document-reading products, as 

well as border control systems and solutions. This includes 

solutions for automated border processing and for forgery 

detection of documents. He has more than 20 years’ 

experience in the IT industry, having held different 

management positions in the areas of secure ID solutions and 

services, human computer interaction, image processing, 

mobile networks and mobile data services. Christoph holds a 

degree in Computer Science from RWTH Aachen University 

of Technology, Germany. 

Dr Christopher Elliott, Director, Pitchill 

Consulting Ltd, UK 

Chris Elliott is a Fellow of the UK’s engineering academy and 

a barrister (= US trial lawyer). He is responsible for safety 

verification for the Heathrow personal rapid transit and 

among other activities is a non-executive Director of the UK’s 

rail regulator.

Mr Curtis Grad, CEO, Airport 

International Group, Jordan 

Previous to joining AIG, Curtis was posted at Larnaka 

International Airport, Cyprus, as General Manager (2006-07), 

and served as Vice President of Operations at Sangster 

International Airport, Montego Bay, Jamaica (2003-05). Prior 

to his expat career, Curtis worked at several airports in his 

native Canada, including Victoria International Airport, 

Abbotsford International Airport, Regina International Airport, 

Nanaimo Airport @ Cassidy and Pitt Meadows Airport. 

Dr Dan Holtgen, Head of 

Communications, EASA - European 

Aviation Safety Agency, Germany 

Dr Daniel Holtgen has been Head of Communications at the 

European Aviation Safety Agency (EASA) since 2004. He 

previously worked as Head of Public Relations in the German 

transport and housing ministry in Berlin, and as spokesperson 

for the interior ministry. Daniel started his career as a 

journalist for European affairs in Brussels and holds a PhD in 

Economic Geography from the University of Cambridge. 

Mr Dave Tomber, Planning Program 

Manager, Seattle-Tacoma International 

Airport, USA 

Dave Tomber is the Aviation Planning Program Manager at 

Seattle-Tacoma International Airport. He has 28 years of 

public and private sector experience in planning, design and 

construction at over 60 medium- and large hub airport 

terminals worldwide. He has an excellent reputation with 

airports and airlines, and is respected for his ability to 

integrate broad stakeholder perspectives into innovative 

planning solutions. Dave has written many articles and 

spoken at many industry events worldwide on various aspects 

of airport development. He has been a regular speaker at 

Passenger Terminal EXPO since 2004. 

Mr David Holdcroft, PRT Manager, BAA 

Heathrow, UK 

David Holdcroft is responsible for delivering Heathrow 

Airport’s new innovative personal rapid transit system. He 

will be presenting with Professor Martin Lowson of ATS Ltd. 

Mr David Holm, Architect Principal, 

Woodhead, Australia 

David Holm, Architect and Design Principal for Woodhead, 

is based in Sydney, Australia and has been a practising 

architect for over 20 years. David’s design focus is on the 

provision of enjoyable and successful public built form. He is 

enthused by the interaction of education, design philosophies 

and practical constraints, employing collaborative 

communication to balance complex design solutions. In 2003 

David was awarded the NSW Board of Architects Travelling 

Scholarship, assessing architecture and urban form land use. 

Mr David Kennedy, President and CEO, 

Quantum Aviation Solutions, USA 

David Kennedy started Quantum Aviation Solutions Inc five 

years ago, with a vision to provide IT solutions for the airline 

industry focusing on operations below the wing. Prior to 

Quantum he was Vice President for Ultra Electronics in North 

America. David has spent most of his career in the airline 

industry, starting with Delta Airlines. He founded the ground 

handling company Ramp One Inc, and held posts with 

America West Airlines and TUG Manufacturing. He received 

his undergraduate degree from Emory University and a Master’s 

degree from the University of Georgia in Athens, Georgia. 



Mr David Stewart, Assistant Director, 

IATA, UK 

David Stewart has almost 30 years’ experience in airport 

master planning, terminal area planning and design on major 

international airport projects worldwide. As the IATA 

Assistant Director Airport Development based at Heathrow, 

David currently works closely with the Heathrow airline 

community. His main activities include overseeing BAA’s 

activities that impact the ability of the airline community to 

do business at Heathrow Airport. Current priorities include 

review of the Heathrow five-year Capital Investment Plan and 

the associated large infrastructure projects such as the 

replacement Terminal 2 and the recently approved third 

runway. 

Mr David Gering, Commercial Director, 

Brussels South Charleroi Airport, 

Belgium 

David Gering became Commercial Director - Aviation, PR and 

Communication of Brussels South Charleroi Airport in April 

2008. Prior to this he worked for Ryanair (2003-2008), 

Neuroplanet Entertainment Group (2000-2002) and the 

Belgian branch of the TUI group (1998-2002). David is 

member of the board of the Forum of European Regional 

Airports (FARE) and ELFAA representative member. He was 

born in the Netherlands, has a strong interest in foreign 

languages and is fluent in Dutch, English, French and German. 

Mr David Taylor, Senior Director Global 

Product Management Airport Systems, 

ARINC, USA 

David Taylor, Senior Director Global Product Management for 

ARINC’s Airport Systems, is responsible for strategising, 

developing and implementing products worldwide. He began 

his aviation career in 1968 as an avionics engineer in London 

with BOAC. He became an airline pilot with British Airways 

based at London Heathrow, and Operations Systems 

Superintendent for BA’s worldwide operations control 

systems. In 1984 he moved to the US as Director of MIS, and 

then Vice President, Technical Support for VM Software, a 

mainframe system software company. Since joining ARINC in 

1989, David has been Service Director Air/Ground Services, 

Technical Director ARINC Korea, Program Manager Airport 

Systems Integration, and Director of Proposals. David is a 

qualified airline pilot, and electrical and electronic engineer. 

He holds a Master of Science in Business Administration from 

Boston University, and is a Certified Member of the AAAE. 

Mr Denis Leluc, VP International 

Operations, Aéroports De Paris 

Management, France 

Denis Leluc has a Civil Engineering degree and a Masters 

degree in Airport Management from ENAC (National School 

of Civil Aviation). He has gained all his professional 

experience at Aéroports de Paris, where he has been Vice 

President International Operation for Aéroports de Paris 

management since 2004. As Head of International Airport 

Operation he supervises the operation of more than 25 

airports around the world and acts as director of most of the 

international airport companies owned by Aéroports de 

Paris. During the last three years Denis has been leading the 

development team in charge of finalising the NASTA method 

used by the Aéroports de Paris Group for running most of the 

ORAT (Operation Readiness for Airport and Terminal) 

processes in France and abroad.

Dr Derek Moore, Associate, Skidmore 

Owings & Merrill, USA 

Derek Moore has planned and designed airport terminals and 

airport master plans with SOM in North America, Europe, 

the Middle East and Asia. Most recently he has been Senior 

Planner for the New Integrated Terminal at Mumbai. 

Dr Devasia Kalappurackal Jacob, Senior 

Manager, Bengaluru International 

Airport, India 

Kalappurackal Jacob Devasia was born and brought up in 

Kerala, India. After receiving his post-graduate degree in 

Social Work he joined Pratichi India Trust – an NGO of 

Nobel Laureate Prof Amartya Sen – and started his career in 

disaster management. He also registered for a doctorate in 

Disaster Management and became the first to get a PhD in the 

same field in India. He joined the United Nations 

Development Programme and worked for five years in Delhi 

in disaster management, before joining Bangalore 

International Airport in 2007 as Manager to set up an airport 

emergency management system in the new greenfield airport. 

He initiated BCM first in the Indian civil aviation industry 

and was promoted to Senior Manager. 

Mr Dimitris Bountolos Montabes, 

Madrid-Barajas Airport Deputy Director, 

Iberia Airlines, Spain 

Dimitris Bountolos is a Civil Engineer, EMBA by the EOI and 

PDD by the IESE Business School. He started his career as a 

junior consultant in the Public Transport sector, which was 

involved in the definition and implementation of several 

international projects in Mexico, Poland and Afghanistan, 

supported by governments and international institutions. As 

a senior consultant, Dimitris worked in ALG (subsidiary of 

Indra) and gained extensive experience in aviation, which 

was later applied to the move to and setup of Iberia ground 

operations at the new T4 of Madrid Airport. He is responsible 

for engineering and implementing major developments in 

that operation, including the deployment of latest-generation 

technology and the launching of a new Hub Control Center. 

Dimitris currently holds the position of Deputy Director 

Madrid-Barajas Airport, Iberia Airport Services. 

Mr Dirk Schusdziara, CEO, Fraport Twin 

Star Airport Management AD, Bulgaria 

After studying Economics in Germany, Dirk Schusdziara 

started his career in 1996 with Fraport AG, where he was 

responsible for defining user requirements for the high-speed 

train station project. In 1999 he moved to the Philippines, 

where he was Head of Terminal Operations responsible for 

planning, coordinating and implementing the operation of the 

new passenger terminal at Manila International Airport. In 

2003 he returned to Fraport AG in Frankfurt, where he was 

responsible for the strategic development of the airport facility 

management. In 2005 Dirk was appointed Chief Operation 

Officer of Cairo International Airport, Egypt. In addition to 

the day-to-day operation, he was responsible for taking the 

new Terminal 3 with a capacity of 11 million passengers into 

operation. Since 2009 Dirk has been Chief Executive Officer 

of Fraport Twin Star Airport Management AD, which is the 

operator of Varna and Burgas Airport in Bulgaria. 



Mr Dominique Antonini, Director, AVS&C, 

Switzerland 

Dominique is a former Chief of Aviation Security, Facilitation 

and Biometry for the International Civil Aviation 

Organization (ICAO). He is currently Director of a new 

consultancy company based in Geneva, Switzerland, at the 

origin of the first comprehensive and official testing protocol 

for STEBs. 

Mr Donald Chupp, President, Fireside 

Partners LLC, USA 

Donald J. Chupp is President of Fireside Partners LLC, a 

veteran-owned small business dedicated to helping 

organisations take care of their people. He works with 

companies around the world developing specialised corporate 

emergency response plans, conducting training and 

educational seminars and working in partnership with other 

safety and emergency response professionals. Currently 

Donald is working extensively with the corporate and 

business aviation industry developing emergency response 

plans and operational procedures, training programmes and 

exercises. Prior to his work with Fireside Partners, Donald 

was the Program Director for the National Transportation 

Safety Board (NTSB) Training Center. Before that, he was 

Assistant to the Director for the NTSB Office of 

Transportation Disaster Assistance. 

Ms Dorothee Bernhard, Project Manager, 

Fraport AG, Germany 

During her 15 years in the aviation business Dorothee 

Bernhard has gained extensive experience with airport 

operations and planning. She carried out several simulation 

studies for the expansion planning of Frankfurt airport 

especially with regard to passenger transfer processes, and 

has represented Fraport in several international projects 

within Europe, Asia and Africa. During her assignment 

(1999-2001) for the opening of Athens Eleftherios Venizelos 

International Airport she was responsible for staff training 

and recruitment. As project manager she was responsible for 

the development of planning flight schedules, stand and gate 

allocation and simulation studies for Delhi International 

Airport. 

Mr Douglas Benham, Head of 

Commercial, MAp Airports UK Ltd, UK 

Doug has been in the aviation industry for over 30 years. 

After working for British Airways in passenger service roles, 

he joined BAA where he worked for 23 years. After roles in 

airport operations and planning he developed a specialism in 

retail and commercial. Positions carried out included 

Commercial Manager Terminal 4 Heathrow, Retail Strategy 

Manager, Retail Director BAA Pacific (Hong Kong) and 

Business Development (World Duty Free). He then joined The 

Portland Group aviation consultancy business in 1999, 

specialising in commercial. In 2000 Macquarie acquired the 

company to establish its airport business, and Doug has since 

worked in asset management and business development at all 

its airports – currently Brussels, Copenhagen, Sydney and 

Bristol. In 2009 Doug transferred to MAp from Macquarie.

Mr Eamonn Cheverton, Enterprise 

Architect, BAA, UK 

Eamonn has over 25 years’ experience in architecting, 

designing and managing major projects throughout the world 

including Sky TV, mobile phone operator 3 and DHL. 

Eamonn is currently the Enterprise Architect for BAA with 

responsibility for all operational and passenger facing 

systems. In addition Eamonn is a member of the SESAR 

Architecture Task Force and the Architecture Lead within the 

European Hub airport consortia (SEAC) for SESAR. Eamonn 

is a TOGAF-accredited architect and a regular presenter on 

architecture within the aviation and IT industries. 

Mr Eckhard Seebohm, Head of Unit - 

Aviation Security, DGTREN, European 

Commission, Belgium 

To follow 

Mr Edward Plaisted, Chairman, Skytrax, 

UK 

Edward Plaisted was a founding Director of Skytrax in 1989; 

the company has since grown to become the world’s leading 

independent air transport research organisation. With 25 

years’ experience of the airline industry, Edward is 

responsible for overseeing all airport and airline research 

projects undertaken by Skytrax. 

Mrs Elfa Ķere-BĶliĶa, Administrator, 

European Commission, Belgium 

Elfa Bāliāa is an official in the Large-Scale IT Systems and 

Biometrics Unit at the Directorate-General Justice, Freedom 

and Security of the European Commission – the executive 

body of the European Union. In addition to working on the 

Visa Information System project with particular emphasis on 

communication, she is also working on various aspects 

concerning the setting up of an entry/exit system and parallel 

Registered Traveller Scheme at the external borders of the 

EU, in close cooperation with the Border Management and 

Return policy unit. Elfa has a political science background 

and holds an MSc from the London School of Economics in 

European Politics and Policy. Before joining the VIS team in 

the Large-scale IT Systems and Biometrics Unit she joined the 

European Commission in 2004, working in the Visa and 

Borders Policy Unit and also in DG JLS. 

Mr Emanuel Fleuti, Head of Environment, 

Flughafen Zürich AG, Switzerland 

Emanuel Fleuti has been working with Unique (former 

Zurich Airport Authority) since 1990 as Head of 

Environmental Services. He is responsible for all 

environmental topics at the airport excluding aircraft noise, 

but deals particularly with environmental management and 

air quality. Emanuel is participating in a number of different 

international programmes such as Aeronet ICAO’s Committee 

on Aviation Environmental Protection (CAEP), and represents 

the airport in the ADV (German Airports Association), ACI 

Europe Environmental Strategy Committee and the ACI 

World Environment Standing Committee (currently as 

Chairman). He holds a Masters in Physical Geography. 



Mr Eng San Teoh, Project Manager, 

Changi Airport Group (Singapore) Pte 

Ltd, Singapore 

After graduating with a Civil Engineering degree in 1984, 

Teoh Eng San worked as a civil engineer in various capacities 

– from Site Engineer with a construction company to Design 

Engineer with a consultancy firm. He then joined the Civil 

Aviation Authority of Singapore in 1990. Due to the 

corporatisation of the Civil Aviation Authority of Singapore 

on 1 July 2009, he is now with the airport operator (Changi 

Airport Group). Currently he is managing the Seletar 

Aerospace Park Project, valued at about S$300 million. The 

project will be developed over five years. Prior to this he was 

involved with the planning of Changi Airport airside 

development works and mass rapid train extension to the 

airport. His previous mega project was the development of 

Terminal 3, where he was the Project Manager overseeing the 

construction from inception until the opening of the terminal 

in early 2008. 

Mr Eric Léopold, BCBP Project Manager, 

IATA, Switzerland 

Eric Léopold joined IATA in 2005. Based in the Geneva 

office, Eric is responsible for managing the BCBP project 

globally. The project is one of the Simplifying the Business 

initiatives mandated by IATA’s Board of Governors and 

represents US$1.5 billion in annual savings for the airline 

industry. BCBP defines an industry 2D barcode standard for 

boarding passes that enables web and mobile check-in. Born 

in France, Eric Léopold holds a Master of Science degree in 

Electrical Engineering from Supelec and Georgia Tech and an 

MBA from ESSEC. 

Dipl.-Ing. Eric Van den Dobbelsteen, 

Senior Manager Passenger Services, 

Amsterdam Airport Schiphol, 

Netherlands 

Eric Van den Dobbelsteen has had several jobs at Amsterdam 

Airport Schiphol. He has been Senior Manager Passenger 

Services (landside and terminal) since 2008, and was 

Manager Security from 2004-2008. He studied Business 

Administration at the Technical Faculty of Amsterdam, and 

has a BSc in Engineering from the Technical Faculty of West 

Brabant: Environmental Management. As a member of the 

Insead International Executive Programme, he developed 

himself from a manager who is managing the business to a 

leader who is leading the business on a more strategic level 

(inspiring, leading himself, leading others and leading the 

business). With his team he focuses on continuous quality 

improvement for the company’s guests and innovation of 

processes and products to meet current and future needs and 

demands. A true understanding of customers and hospitality 

are key issues. 

Mr Erik Rigstad, Senior Engineer, Cowi 

AS, Norway 

Erik Rigstad has an MSc in Energy Economy including 

profitability analyses, energy budgeting, calculation of 

investments and annual costs of large and complex projects. 

He is an expert in conceptual engineering versus sustainable 

design, renewable energy sources and project management.

Dr Fernando Cardoso Coelho, Head of 

Department, INAC - Portuguese CAA, 

Portugal 

Fernando Cardoso Coelho is Head of the Aviation Security 

Quality Control Department at the Portuguese Civil 

Authority. He has a degree in Human Resources 

Management, and has been an ICAO, ECAC and EU certified 

Aviation Security Auditor since 2001, having participated in 

multiple audits both as team leader and team member. He is a 

member of the ECAC Training Task Force and several 

working groups at the EU. Fernando also lectures in Aviation 

Security as part of an Executive MBA course in Air Transport 

Management and a degree in Flight Operations Management. 

Dr Florent Frederix, Head of Sector, 


Florent Frederix has been working in the Information, 

Society and Media Directorate-General of the European 

Commission since 2001, and has been Head of Sector since 

January 2006. The RFID sector manages parts of the 7th 

framework research programme, the policy aspects and 

international cooperation on RFID and the emerging Internet 

of Things. Recent work includes a recommendation on the 

implementation of privacy and information security 

principles in RFID-enabled applications and a 

communication on the Internet of Things. Before joining the 

EU Commission Florent spent 20 years in the information 

and telecom industry. He has an educational background in 

electronics and computer science and holds an MBA and 

Doctoral degree in Economics. 

Mr Frank Brannen, Manager Airport 

Terminal Projects, Vancouver 

International Airport, Canada 

Frank is a construction and project management professional 

with 43 years’ experience in managing major capital projects 

in the industrial, institutional and commercial sectors in 

Canada and overseas. As Manager Airport Terminal Projects 

at YVR, his responsibility is to oversee and manage the 

planning, design and implementation of major capital 

projects with focus on the terminal facility as part of its 

ongoing renovation and upgrade programme. This 

programme is charged with the requirement to expand, 

renovate and upgrade the 1968 Domestic Terminal in an 

economical and efficient manner to meet today’s and future 

needs of the airline industry. On major projects Frank will 

take an active part in the detailed aspects of a project from 

concept to delivery, to ensure an on-time/on-budget project 

within the confines of an operating terminal. 

Mr Frank Gray, Managing Director, CPI 

Ltd, UK 

Frank Gray is founder and Managing Director of CPI, now 

established as one of the leading airport commercial planning 

consulting firms in the industry. He has over 35 years’ 

experience in planning commercial activities in airports, first 

in UK airports (with BAA), in US airports (Houston) and, for 

the last 20 years, as a consultant. Frank has led projects in 

virtually every continent, speaks regularly at industry 

conferences and has his own commercial column in Travel 

Retail Business magazine. 

Mr Geir Vangsnes, Head of Department, 

Oslo Lufthavn AS, Norway 

Geir Vangsnes has an MSc in Mechanical Engineering. He has 

been employed at OSL since it opened in 1998, and has 

published several articles on energy plant. 



Mr Giuseppe Rizzo, Programme Manager, 


Giuseppe Rizzo has been passionate about all aspects of civil 

aviation since his childhood. He holds a degree in Political 

Sciences (Turin University 1990) with a thesis on Air 

Transport Liberalisation in Europe. He joined the European 

Commission in 1992 as a translator specialised in air 

transport. Since 2002 Giuseppe has worked at the Airport 

Unit at the Directorate General for Transport and Energy as 

the Reference Officer for TEN-T airport funding and 

passenger air/rail intermodality. Giuseppe has collaborated 

with the Commission Communication on Airport Capacity 

and Efficiency in Europe and is the author of the public 

consultation on integrated air/rail ticketing (Jul.-Sep. 2008). 

Mr Glenn Morgan, Head of IT - Airline 

Operations, British Airways, UK 

Glenn Morgan is the Technology and Services Partner for 

British Airways. His career focuses on developing and 

delivering IT services that closely align with business 

strategy. Glenn has worked across a range of industries where 

IT is a boardroom issue, including telecommunications, 

utilities, oil and gas, government and airlines. Roles have 

involved transforming IT strategies into solutions that deliver 

end-customer value, focused on addressing strategic business 

issues with a deep practical insight into technology. He 

specialises in delivering transformational change, especially 

for organisations where IT is a critical strategic element 

maintaining focus to achieve strategic value from IT. 

Mr Graeme Thompson, Principal 

Terminal Planner, Airbiz, Australia 

Graeme Thompson is the Principal Terminal Planner for 

Airbiz, with 27 years’ industry experience specialising in 

airport terminal planning, master planning, terminal systems 

and project management. He has undertaken a wide range of 

terminal planning projects including design for standalone 

studies or part of airport master plans. Major projects 

completed by Graeme include terminal planning for airports 

throughout the world including Los Angeles, Calgary, Hong 

Kong, Incheon, Delhi, Singapore, Durban, Sydney, 

Melbourne, Brisbane, Perth and New Zealand. In most of 

these projects he has also worked with design teams to 

ensure specific design issues are answered and functionality 

maintained. 

Mr Gregor Baues, Chief Architect 

Application Infrastructure, Air France, 

France 

Mr Baues has worked for Air France Information Systems 

since 1999, where he started as Lead Architect for the reengineering 

project of the global Air France flight programme 

system. Following this assignment he was in charge of the 

internal IT software engineering and consulting group 

responsible for the provisioning of industrialised 

development tools, frameworks and processes as well as 

project consulting within the application development 

branch. Since 2004 Mr Baues has been Chief Architect for 

application infrastructure at the Air France/KLM CIO office 

and responsible for all major infrastructure initiatives and 

related processes; he also has an active role within the overall 

enterprise architecture initiative.

Mr Guido Vitali, Commercial Director, 

ADF Aeroporto di Firenze SpA, Italy 

Guido Vitali left Alitalia in 1999 to join ADR Aeroporti di 

Roma SpA as Head of Hub Development, responsible for 

enhancing long-haul flights from Fiumicino Airport and 

launching the Low Cost Airlines Development Project at 

Ciampino Airport (2001). Appointed Vice Director General, 

Spain and Portugal, as well as General Manager, Latin 

America, in 2002 he moved to work within Festival Cruises 

in Madrid, and finalised the Spain re-engineering process as 

well as the project of the first Latin American cruise line 

company ever registered in that continent. At present he is 

Commercial Director in AdF Aeroporto di Firenze SpA, 

responsible for revenues deriving from aviation and nonaviation 

activities. 

Mr Hans-Dieter Janecke, Managing 

Consultant, Lufthansa Consulting, 

Germany 

Hans-Dieter Janecke has been working for the Lufthansa Group 

for over 30 years. His focus is on airport privatisation and civil 

aviation authority restructuring, as well as commercial airline 

and airport issues including market potential analysis, network 

and route development and service quality concepts. His project 

experience includes advising the Government of Uruguay on the 

privatisation of Carrasco International Airport, market potential 

analysis for Vnukovo Airport in Moscow, feasibility studies for 

airports in Turin, Vienna, Tashkent/Uzbekistan, Guanajuato/ 

Mexico and Guyana, management of the restructuring of the 

Congolese civil aviation authority (ANAC) and the concession 

for the airports of the Republic of Congo. 

Mr Hari Marar, Chief Operations Officer, 

Bengaluru International Airport, India 

Hari Marar is the Chief Operations Officer of Bengaluru 

International Airport. He has spent 16 years in the hospitality 

and transport industries, and has worked in various 

capacities in hotels, airlines and airports. He started his 

career with ITC Hotels as a Management Trainee, and has 

worked in its premier hotels in Delhi, Chennai and 

Bangalore. He joined Jet Airways, India’s leading domestic 

carrier, in 2003 and was responsible for the ground 

operations of the Bangalore station. In his last assignment, as 

Head of Daily Operations on the Greenfield Bangalore 

Airport, Hari was part of the core team that successfully 

operationalised the airport project. He was instrumental in 

defining the operational concept of the airport and in 

conceiving and building up an airport operations 

organisation, and ensuring its operational readiness. 

Mr Haytham Haidar, Chief Development 

Officer, Abu Dhabi Airports Company 

(ADAC), United Arab Emirates 

Haytham Haidar joined Abu Dhabi Airports Company in 2009 

and, as the company’s first Chief Development Officer, is 

responsible for heading up all planning, design and construction 

activities for the company’s portfolio of five airports. With Abu 

Dhabi International’s (AUH) development constituting a US$6.8 

billion investment alone, he is head of ADAC’s team of 

developers, responsible for overseeing and delivering the 630 

Phase 1 square-metre development that will be AUH’s new 

Midfield Terminal Complex. In his career Haytham has been the 

lead professional on over US$20b worth of project financing, 

and large-scale capital development in the United States, Europe 

and the Middle East. With 21 years of experience in the 

industry, Haytham is a recognised leading expert in the areas 

relating to project development and finance. 



Mr Hiosvany Muina, Airport Manager, 

Copa Airlines, USA 

Hiosvany Muina has over 10 years of experience in the travel 

industry. For the past nine years he has been Airport 

Manager for Copa Airlines at Orlando International Airport. 

He has successfully overseen projects in LAX, SJU and JFK 

airports and recently had the responsibility of opening a new 

route to Port Spain in Trinidad and Tobago and Washington 

Dulles in Washington, DC. He was awarded Manager of the 

Year for Copa Airlines Systemwide in 2003 and was 

responsible for developing customer service leadership 

through Copa Airlines Stations Systemwide. 

Mr Horst Amann, Vice President, Fraport 

AG, Germany 

In September 1997 Horst Amann joined Fraport AG as part of 

the executive staff. At first he was responsible for the 

department of facility management and technical issues. 

Since 2001 he has been in charge of the airport’s expansion 

programme. He started his career at the Deutsche 

Bundesbahn (German Rail), where he was responsible for 

several major construction projects. 

Mr Hugo De Sutter, ICT Service Manager, 

The Brussels Airport Company, Belgium 

Hugo has been an experienced ICT professional for more than 20 

years. He is currently ICT Service Manager at the Brussels Airport 

Company, where he is responsible for the setup of an information 

structure and implementation of a company-wide documentmanagement 

system. Former experience includes product and 

project management in airline and airport ICT. He worked for 

Sabena Airlines for five years, where he participated in setting up 

the baggage handling license plate concept with IATA. He joined 

the Brussels Airport Company in 1993, where he was a member 

of the team that reviewed the complete ICT infrastructure for the 

new airport terminal at Brussels Airport, which opened in 1994. 

His current activities and expertise include ICT, service 

management and process management in general. 

Mr Ian Neill, Deputy Director, UK Border 

Agency, UK 

Ian Neill has 30 years’ experience of working in the UK 

Immigration Service, and has worked on the e-Borders 

programme since 2005, where he has been responsible for 

the operational project IRIS, which has now been successfully 

delivered to Border Control, and project Semaphore, the 

highly successful de-risking pilot for the final e-Borders 

solution. In January 2008 Ian became Head of Strategic 

Development for the e-Borders programme. Previously Ian 

has commanded two terminals at Heathrow, held a variety of 

posts in the enforcement arena and, prior to joining e- 

Borders, had a role in running the worldwide Airline Liaison 

Officer network. 

Mr Jack MacGowan, Director Commercial, 

Dublin Airport Authority, Eire 

As Commercial Director DAA, Jack MacGowan has 

responsibility for growing the DAA’s existing commercial 

revenue streams and developing new opportunities across 

retail, car parks, property and marketing. Prior to joining 

DAA Jack worked at global retailer Tesco as Non-Food 

Marketing Director in the UK, where he was closely involved 

in the development of retail space and customer strategies. 

From 1996 to 2002 he worked with Diageo in a range of 

senior consumer marketing positions across a number of 

countries including Director Ready to Drink USA and 

Regional Vice President for The Pierre Smirnoff Company. 

Prior to Diageo Jack served in the London office of McKinsey 

& Company and as Marketing Manager with Shell

International. He lives in Dublin and holds Engineering 

degrees from Trinity College Dublin and Cambridge 

University, and an MBA from the Wharton School of 

Business. 

Mr Jaffr Allauddin, Senior Airport 

Planner, Abu Dhabi Airports Company 

(ADAC), United Arab Emirates 

To follow 

Mr Jaime Daly, CEO, Lima Airport 

Partners, Peru 

Jaime is Chief Executive Officer of Lima Airport Partners, 

operator of Lima Jorge Chavez International Airport. He 

holds a Master’s degree in Industrial Engineering with a 

specialisation in Operations Research from the State 

University of New York at Buffalo. He has 30 years of 

experience in logistics, airlines, banking, construction and 

airports. He has also done consulting for the transportation 

and retail industries, implementing changes and processes to 

improve the productivity of resources (manpower, inventory, 

etc.). He worked in the United States for 17 years, 10 of which 

were with United Airlines, where he held different positions 

in Chicago and San Francisco. Before joining Lima Airport 

Partners, he worked for five years as Chief Executive Officer 

for Tecsur, a US company leader in material distribution and 

execution of electric projects. 

Mr James Robinson, Head of Strategic 

Planning, Dubai Airports, United Arab 

Emirates 

James Robinson has over 18 years’ experience in airport 

planning. He currently serves as Head of Strategic Planning 

for Dubai Airports. In this role he is responsible for the 

management, production and communication of the Dubai 

Airports master plan (covering Dubai International Airport 

and Al Maktoum International Airport) and ensuring the 

master plan is robust, comprehensive and in line with the 

business objectives of the Dubai Airport Company. Prior to 

joining Dubai Airports James was Airport Planning Manager 

at Abu Dhabi International Airport. In addition he was a 

Director at Leigh Fisher Associates in San Francisco, 

California, where he led the airport terminal planning and 

programme implementation practice. 

Mr Jan van Dijke, Senior Project 

Manager, TNO Science and Technology, 

Netherlands 

J.P. (Jan) van Dijke BSc is a Senior Project Manager with the 

Department of Integrated Safety of the Business Unit 

Automotive of TNO Science and Industry. Presently he is the 

Project Coordinator of CityMobil, an Integrated Project in the 

6th Framework Programme of the European Union. 

Furthermore Jan is responsible for the coordination of the 

activities in the field of safety analysis and certification of 

automatic guided vehicles. 

Mr Jean Salomon, Principal, JSCP 

JSalomon Consulting Partners, France 

Jean Salomon, Chemical Engineer, PhD, joined IBM France 

before holding various senior academic positions in medical 

biophysics. As European Programme Manager, he was 

instrumental in helping ELSCINT to reach 35% market share 

in nuclear medicine within five years. He spent over 20 years 

as SVP with IER, enhancing its leadership in secure passenger 

automation solutions for the transportation industry. As a 

core member of IATA’s SPT and ICAO’s NTWG, he developed 

a unique expertise in e-MRTDs and processes related to 



advanced border control. A frequent speaker at travel and 

security industry world forums, he presently runs JSCP, his 

own travel and security consulting practice. 

Mr Jean-Claude Suquet, Deputy Head, 

Aéroports De Paris, France 

Jean-Claude Suquet is a civil engineer and has a Master of 

Sciences degree from UC Berkeley. After 20 years in private 

consulting he joined Aéroports de Paris in 1987. Since then 

he has been working in its laboratory, focusing for the last 10 

years on experimental controls and studies dealing with 

platform and terminal management (radio protection, quality 

controls, vehicle and people flows). 

Mr Jean-Louis Natta, Division Director 

Traceability & Mobility, Hub Télécom, 

France 

Jean-Louis Natta joined Hub Télécom in November 2009 as 

Director of the Traceability & Mobility Business Unit. With 

over 15 years of experience in high technology, Jean-Louis 

has an excellent traceability and RFID industry knowledge. A 

graduate of Sup Télécom Paris, Jean-Louis holds an MBA 

from HEC. He previously worked at Tekelec Airtronic as a 

Marketing Manager and at Picture This, for which he created 

the French services channel as the Sales and Marketing 

Director EMEA. In 2002 he joined IER, a subsidiary company 

of the Bolloré Group, specialised in equipment and systems 

dedicated to transport operators. He developed the marketing 

activity and the RFID Department (€4.3 million). 

Mr Jean-Pierre Tabet, Chief Commercial 

Officer, Fraport AG - Egypt, Egypt 

Since February 2005 Jean-Pierre has been seconded from 

Fraport to Cairo International Airport as part of the eightyear 

management contract between Fraport AG and Cairo 

Airport Company. His duties and responsibilities include, but 

are not limited to, the commercial development of the airport 

as a whole, the setting up of the vision and mission 

statements as well as the creation and implementation of the 

strategies and concepts to develop the airport into a 

competitive international hub. He is also responsible for the 

reorganisation of the commercial division guaranteeing 

know-how transfer, and heading the purchasing, real estate, 

cargo, marketing, airline acquisition and concession 

management units/departments. 

Mr Jeffrey Loke, Head (Revenue and 

Charges), Changi Airport Group 

(Singapore), Singapore 

To follow 

Mr Jian Xiang Guo, Vice General Manager, 

Shanghai Xian Dai Architect, China 

Biography: Guo Jian Xiang is the most outstanding architect 

in China in the field of terminal design. He has taken on the 

design as Chief Architect for the projects of the Pudong 

International Airport terminal; international and domestic 

terminal of Hongqiao International Airport, Shanghai; 

Longyang Road Maglev Train Station; Terminal 1 of Special 

Plane of Pudong International Airport; APEC2001 railed 

traffic station of Shanghai Pudong International Airport. He 

has also published many articles in the main engineering 

journal in China.

Mr Jeremy McGrath, Director, McGrath 

Aviation Projects, Australia 

Jeremy McGrath provides aviation industry clients with 

strategic planning advice for major airport developments 

such as terminals, hangars, freight, retail, office, ground 

access and car parking facilities. His background involves 

over 30 years in the industry undertaking roles in significant 

landmark developments in Australian aviation, such as 

Sydney’s third runway, terminal expansions/infrastructure 

improvements, the Sydney Olympic Games aviation task. 

These roles provide him with a keen appreciation of what’s 

possible for continuing development of the ‘super-constrained 

airport site’. 

Mr Jim Rogers, Stations and Self-Service 

Manager - Dublin Airport, Aer Lingus, Eire 

Jim is responsible for the Aer Lingus self-service solution. He 

has led the team that has developed kiosk check-in, web checkin 

and passenger self-tagging solutions (auto bag drop) for Aer 

Lingus for the past seven years. These products have become 

business-critical systems for Aer Lingus. It is the intention of 

Aer Lingus that these products will combine to give the 

passenger a superior product at a low cost to the carrier. 

Mr Joe Sulmona, Associate Consultant, 

IATA Consulting, USA 

Biography: Joe Sulmona is a seasoned professional with 

expertise in strategy, capital and land-use planning, public 

policy development, project management, stakeholder 

consultations, marketing and operations in the aviation 

sector. Joe has held senior roles in the private and public 

sectors in the transportation and urban development fields. 

Today Joe is principal of Sky Blue Sea Enterprises, providing 

strategic management advice, training and property 

development services. Joe is actively involved in community 

affairs, and is completing doctoral studies in international 

transportation system development. 

Mr John Cable, Information Systems 

Manager, Melbourne International 

Airport, USA 

John Cable’s post-collegiate experience in public relations 

evolved to information technology back in the 1980s. A 

passion for aviation transportation systems, especially in 

regional-size markets, led to him assuming the role of 

Information Systems Manager of Melbourne International 

Airport in 1998. The desire to bring the facility to the leading 

edge of innovative new technologies, while remaining within 

a stringent budget structure, directed his focus towards 

outsourcing various airport IT systems in order to implement 

these new technologies. Over the last decade his voice of 

experience has given new insights into the pros and cons of 

this methodology. 

Mr John Cugasi, Director of Concessions, 

Hartsfield-Jackson Atlanta International 

Airport, USA 

John Cugasi joined Hartsfield-Jackson Atlanta International 

Airport in 2005 as Director of Concessions. Under John’s 

leadership the concessions programme at the world’s busiest 

airport exceeded US$700 million in gross revenues in 2008 

including car rental, food and beverage retail and business 

services. John and his team completed a highly successful 

food and beverage refurbishment programme at Hartsfield- 

Jackson in 2008, and are in the final stages of completing the 

build-out of more than 90 new properties including the retail 

programme, business and entertainment services and the 

personal services/spas programme. Upcoming projects 

include the opening of the Consolidated Rental Car facility 



(CONRAC) in November 2009 and implementation of a new 

customer service/compliance programme. 

Mr Johnathon Bear, Manager Airport 

Services, American Airlines, USA 

Johnathon began his airline career over 23 years ago as a 

reservation agent for American Airlines. He has worked in the 

operation at airports including LAX, DFW and SNA, and has 

experience with customer relations premium services and 

information technology. As Manager of Business Technology 

Johnathon leads a team of business analysts and project 

managers in delivering innovative automation solutions to 

address the needs of airport employees while improving the 

travel experience of their passengers. 

Mr Jörgen Gustafsson, Chief Technology 

Officer, Vectus Ltd, Sweden 

Jörgen Gustafsson received an MBA from Uppsala University, 

Sweden in 1996 and an MSc in Electrical Engineering from 

Linküping University, Sweden in 1987. He is Chief 

Technology Officer at Vectus Ltd and Managing Director of 

Vectus Sweden. Previously he was a consultant in the railway 

sector and until 2001 he worked at ABB and Adtranz (now 

Bombardier Transportation) as Head of Engineering at the 

metro rolling stock division, Manager Project Engineering, 

Engineering Manager of power electronics project and Sales 

Engineer for rolling stock. He was secretary to the Swedish 

National Committee for Standardisation within Cenelec and 

IEC (TC9 railway applications) from 1995 to 1999. 

Mr Jos Stroobants, Director Aviation 

Development, The Brussels Airport 

Company, Belgium 

Jos Stroobants is Director Aviation Development with the 

Brussels Airport Company. His current responsibilities 

include aviation marketing, airport development and aviation 

policy. In this position he also manages the business 

relationship with the airlines and airlines organisations 

present at Brussels Airport.He joined The Brussels Airport 

Company in 1992 as Terminal Manager of the newly built 

facilities. In 1998 he moved to the position of Vice- President 

Business Development & Projects, responsible for airport 

planning and development, and for regulatory affairs. In 

2005, after the company’s share trade and privatisation, he 

was appointed to his current position. 

Mr Juan Puertas, BHS Engineer, AENA, 

Spain 

Juan Puertas started his career as a junior engineer in ITP, in 

the engine maintenance department. As a senior engineer he 

started working in Ineco, as an airport facility consultant. In 

2003 he moved to AENA to manage BHS maintenance and 

operation at Barajas Airport. For the last two years he has 

been responsible for BHS analysis and development, as well 

as being involved in new BHS facilities and AENA and Iberia 

CDM. He has also worked as an expert consultant at 

Barcelona Airport’s new terminal. Juan is currently 

responsible for analysis and development of BHS, Barajas 

Airport, AENA.

Mr Jules Kneepkens, Rulemaking 

Director, European Aviation Safety 

Agency, Germany 

Biography: Jules Kneepkens was appointed Rulemaking 

Director of the European Aviation Safety Agency (EASA) as of 

September 2008. Previous positions include Director General 

Civil Aviation of the Kingdom of Belgium and Director Civil 

Aviation and International Affairs of the Dutch Directorate of 

Civil Aviation and Transport. In both positions he was a 

member of the EASA Management Board and held functions 

as Vice-President of Eurocontrol, board member of the JAA- 

Board, Chair of the European Security Institute EASTI, 

Advisory Board member of the Safety Training Institute 

EASTO, Chair of the Steering Group Functional Airspace 

Block Central Europe, Chair of International Financial 

Facility Safety. 

Mr Kenneth Buchanan, Executive Vice 

President-Revenue Management, Dallas 

Fort Worth International Airport, USA 

Kenneth Buchanan is responsible for the airport’s strategic 

direction to maximise non-aviation revenues and increase 

customer satisfaction. He oversees and directs the airport’s 

concession, commercial development and parking business 

units, including negotiations of real estate ground leases and 

natural gas exploration, and acquisition and property 

management of the airport’s industrial, office and air cargo 

facilities. His responsibility is to continue to grow and enhance 

non-airline revenue in all aspects of his business units. He is also 

responsible for implementation of the corporate strategic plan 

through all business units. During his career Kenneth has 

acquired more than 20 years of industry experience in revenue 

management, sales, merchandising technology, sales planning 

and marketing. 

Dr Khaled Almazroui, General Manager, 

Department of Civil Aviation, Fujairah 

International Airport, UAE 

After graduating from St Louis University, USA, with a Bachelor 

of Science in Aeronautics (Aeronautical Administration) in 1990, 

Khaled Almazroui was hired at Fujairah International Airport as 

management trainee. He pursued his academic career to obtain a 

Masters degree in Business Administration in Aviation from 

Embry-Riddle Aeronautical University, USA, followed by a 

Masters degree in Aeronautical Science in 1993 from the same 

university. Dr Almazroui joined Fujairah International Airport 

again as Finance and Administration Manager, and was then 

accorded the position of Deputy General Manager in May 1995, 

followed by the position of Acting General Manager in 1999. He 

became the General Manager of the airport in 2001. In June 

2006, he obtained his doctoral degree in business 

administration, specialising in marketing management from 

University of Lincoln, UK. 

Mr Kevin Swinney, Inspector, ACPO TAM, UK 

Kevin joined Sussex Police in September 1987. In 2007 he 

was instrumental in adapting the concept of Project Griffin to 

the airport environment and the subsequent launch. Gatwick 

was the first airport in the world to adopt Griffin to enhance 

protective security. Prior to this role he was involved for 15 

years with police firearms as a tactical advisor and instructor 

specialising in close protection, dynamic entry and counterterrorist 

deployment. His recent work has also included 

development of tactics, emergency and contingency planning 

and training for the airport policing effort. 



Mr Kjeld Binger, Owner, Airport 

Management Consulting FZE, United 

Arab Emirates 

Kjeld Binger has over 15 years’ experience in the airport 

sector and is the former CEO of CPHI, ASUR and DAE 

airports, as well as Chairman and board member of various 

airport companies. He is strongly focused on high-quality, 

high-profit operations. 

Ms Kristina Dores, Aerodrome 

Operations and SMS Expert, Afghanistan 

Ministry of Transport & Civil Aviation, 

Afghanistan 

Kristina Dores is ICAO’s Aerodrome Operations and Safety 

Management Systems Expert to the Ministry of Transport and 

Civil Aviation for Afghanistan. With over 30 years in 

aviation, Kris directly assists in reestablishing civil operations 

processes to provide a template for restoration of the civil 

aviation sector across Afghanistan. A private pilot with an 

MPA in Aviation Management, Kris specifically crafts 

required regulatory and guidance manuals, plans and 

procedures for operations and SMS, and trains and mentors 

management counterparts in day-to-day operations at Kabul 

International Airport. 

Mr Kristoff De Winne, Head of Airport 

Business Development, The Brussels 

Airport Company, Belgium 

Kristoff De Winne started to work for Brussels Airport 10 

years ago as Project Manager for advanced projects. Since 

2005 Kristoff has taken the lead of the Airport Business 

Development department. He is now in charge of airport 

master planning, aviation regulation, airport development 

projects, landside mobility and key account management; he 

also leads the Programme Management office. Kristoff has 

Masters degrees in Chemistry, Business Administration and 

Real Estate. 

Mr Kunalan Arumugam, Customer 

Services Officer, Singapore Airport 

Terminal Services, Singapore 

Kunalan Arumugam started his career in the airline industry 

more than a decade ago. He has a BSc (Hons) in 

Entrepreneurship and Management and is now embarking on his 

Masters in Applied Psychology. He has gained much experience 

and many insights into local as well as overseas perceptions of 

what service quality is in respect to the Asian culture. 

Mr Leon Verhallen, Head of Aviation 

Marketing, The Brussels Airport 

Company, Belgium 

Leon finished his Business Economics degree at the 

University of Tilburg in the Netherlands with a thesis on the 

use of marketing strategies in the aviation industry. He joined 

the market research department of Fokker Aircraft in 1986 to 

assist in Fokker 50 and Fokker 100 marketing analysis and 

presentations. In 1988 he joined the market research 

department of Amsterdam Airport Schiphol. After three years 

he became the airline marketing manager for Europe and 

Africa, and started the development of professional airport 

marketing to airlines. He gradually moved up the ranks to 

become the Director for Aviation Marketing in 2001. In 2006 

he was approached by Brussels Airport to set up and organise 

a new airline marketing department, and to contribute to the 

new aviation development strategy for the airport.

Ms Liz Brackley, Head of Airport Strategic 

Development, Virgin Atlantic Airways, UK 

Having joined Virgin Atlantic in 2001, initially in marketing, 

Liz Brackley has held a number of roles in the Airports division 

of the business, including airport management, development, 

strategy and projects. She now heads up all the head office 

support functions for the Airport Operations division, 

managing the customer service, apron, systems, baggage and 

planning workstreams, including training and quality. 

Mr Luc Heynderickx, Support Manager 

Passenger & Customer Services, The 

Brussels Airport Company, Belgium 

Luc Heynderickx has been with the Brussels Airport 

Company (formerly BIAC) for over 10 years as Project 

Manager for the CUTE and CUSS platforms. He has a 

‘veteran’ background and experience of over 35 years in the 

travel, airline and airport industry in Belgium. Before taking 

up his position at Brussels Airport he worked for 25 years for 

South African Airways in Belgium and Luxembourg in 

various functions including reservations, ticketing and 

airport operations as well as cargo and passenger marketing 

and sales. During his time with SAA he chaired for various 

periods as vice-chairman and chairman of the local AOC and 

was actively involved with consulting tasks on various 

important airport projects. Since February 2008 one of his 

challenges has been to set up and manage the CUPPS pilot 

project at Brussels Airport. 

Mr Luc Logghe, ICT Datacenter Manager, 

The Brussels Airport Company, Belgium 

Luc has been an experienced ICT professional for more than 

20 years. He is currently managing a team responsible for 

24x7 business-critical Datacenter services. His former 

experience includes information system administration and 

engineering, international project management and 

consulting. This brought him to the KL Twin Towers for 

Petronas, The Oman Desert for Shell, and the Philippines for 

Meralco. His current activities and expertise include ICT, 

operations, service delivery - business alignment and 

supplier/contract management. 

Mr Malcolm Buchanan, Director 

Transport Planning, Colin Buchanan and 

Partners, UK 

Malcolm Buchanan began his transport planning career in the 

Greater London Council in 1968. He transferred to 

consultancy in 1974 and has since worked continuously for 

CBP. He has directed major transport studies throughout the 

UK and worldwide, covering land use/transportation, roads, 

traffic, buses, rail and road user charging. His interest in PRT 

arose from an emerging view that much better public transport 

will prove a more effective and acceptable way of reducing 

traffic and greenhouse gas emissions than road pricing. 

Ms Marcia Castillo, Human Resources 

Manager, Alaska Airlines, USA 

Marcia Castillo has worked for the aviation industry for over 

12 years. Her career began in a front-line position working in 

the call centres. She was able to gain experience from working 

in many diffrent departments within her company. Marcia has 

also worked as a Recruiter, Customer Service Supervisor in San 

Diego California, Employee Relations Specialist, Station 

Manager in Miami, Florida, and in her most recent role as 

Human Resources Manager. 



Mr Mark Brommersma, Solution 

Manager, IBM Canada Ltd, Canada 

Mark Brommersma is a Solution Manager in the Self-Service 

Solutions practice. He has been with IBM for over 15 years, 

delivering self-service projects through all phases of the project 

lifecycle. His main focus is in delivering airline and airport 

solutions. He is co-chairman of the IATA CUSS Technical Group. 

Mr Mark Skjervem, Vice President & 

International Aviation Sector Manager, 

Parsons, USA 

Mark A. Skjervem is Vice President and International Aviation 

Sector Manager for Parsons Transportation Group. He has been 

involved in aviation program management since 1988, and has 

directed large multi-contract, multi-phased and multi-billion 

dollar airport programmes in Los Angeles, Abu Dhabi, Dallas/Ft. 

Worth, Chicago O’Hare, Washington Dulles and Regan National. 

Mark has been engaged in all phases of airport planning, design, 

construction, budget development and schedule. He is an 

architect and a graduate of Texas Tech University. 

Mr Mark van Gaalen, Strategic 

Consultant, Amsterdam Airport 

Schiphol, Netherlands 

Mark is a strategic consultant in the Baggage department of 

Amsterdam Airport Schiphol, responsible for process 

management and control strategy and innovations. He has an 

extensive background in process improvement and 

information technology in the aviation industry. 

Mr Mark Walker, Process Leader, BAA, UK 

Mark has worked for BAA for the past 12 years in a variety of 

roles at London Heathrow Airport. His experience includes 

process improvement, terminal operations management, 

development management and baggage performance 

improvement. As part of his current role within the Capital 

team, Mark is responsible for leading the roll out of passenger 

experience improvement initiatives including innovations 

aligned to the IATA Fast Travel programme. 

Mr Martin Lowson, Vice Chairman, 

Advanced Transport Systems Ltd, UK 

To follow 

Mr Max Snijder, CEO, European 

Biometrics Group, Netherlands 

Max Snijder is one of the leading independent biometrics 

experts in Europe. His practical experience and integrated 

approach have led to an overall view of the biometrics and 

ID-management business. This includes strategic aspects of 

biometrics deployments (like costs/benefits, risk analysis and 

business models), as well as issues on functional 

requirements, use cases and processes. In the field of testing 

and certification of biometric equipment and systems, he 

plays an important role in establishing European capabilities 

for testing and certification of biometric components and 

systems through the BioTesting Europe Project. Max also 

heads the European Biometrics Group, a network of 

experienced consultants and partners who provide 

professional services to governments and industry. The 

services range from training, education, testing and 

evaluating to project management, programme management 

and technical support.

Dipl.-Ing. Michael Schwarz, Corporate 

Director Ground Operations / Postholder, 

Air Berlin PLC & Co Luftverkehrs KG, 

Germany 

Michael Schwarz holds a Traffic Management and 

Aeronautical Engineering diploma degree from the Technical 

University in Berlin. He joined Air Berlin plc & Co 

Luftverkehrs KG in May 2009, and is currently Corporate 

Director Ground Operations with the Air Berlin Group (Air 

Berlin, LGW, FlyNiki, LTU) and Air Berlin’s Postholder 

Ground Operations. In his role, he is also official 

representative of Air Berlin’s branch in Havana, Cuba. The 

route network of the Air Berlin Group currently comprises 

more than 140 destinations in Europe, North Africa, the 

Middle East, North and Latin America, Africa and Asia. 

Ms Michaela Stroschneider, Deputy Head of 

Unit - Aviation Security, DG TREN, 


Mr Mike Fazackerley, Director of Security & 

Customer Service, Manchester Airport, UK 

Mike has 30 years’ experience in airline and airport 

operations and has spent 22 of those years in various roles 

with Manchester Airport. His responsibilities have included 

security matters since 1993, and he has been closely involved 

in managing the impact of the changing security regime on 

airport operations and customer service, a key part of the 

strategy being the creation of a fully integrated experience for 

passengers. He currently manages customer services in 

Manchester Airport’s three passenger terminals with 1,200 

directly employed staff, of which 900 are security staff. 

Mrs Monica Gariup, Research Officer, 

Frontex, Poland 

Monica Gariup (PhD) joined the Frontex Research and 

Development Unit in February 2009. She mainly deals with 

projects related to border checks: in particular biometrics 

(automated border control systems, mobile ID) and detection 

technology (for example to detect humans hidden in closed 

compartments). She has previously worked at Zayed University 

(Abu Dhabi), The European Public Law Centre (Greece) and 

the Europa Universitaet Viadrina (Germany). Among her 

publications is a book on European security culture. 

Mr Nicholas Baker, President, 

SmartDesign Group, Canada 

Nick Baker is President and founding partner of SmartDesign 

Group, a leading commercial design practice that specialises 

in creating value and sustainability for airports around the 

world. Nick is considered a commercial visionary, and he and 

his team work closely with concessionaires and operators, 

helping them to not only maximise their current revenues, 

but also to uncover new and exciting opportunities. 

Mr Nigel Ostime, Director, 3DReid, UK 

Nigel Ostime is a director of 3DReid with overall 

responsibility for all its work with BAA. 3DReid has been 

responsible for more than £500m of capital projects for BAA 

over the last 15 years and during that time has developed a 

close working relationship with the company. Nigel adopts a 

hands-on approach to project work through the practice’s 

knowledge-led workshop-based approach to design. 



Mr Niren Choudhury, Global Director 

Airports and Ports, Alcatel-Lucent, USA 

Niren Choudhury is a Global Director for Airports and Ports, 

responsible for strategy, marketing, business development 

and strategic partnership. Since he joined Alcatel-Lucent, the 

company has been awarded several airport contracts covering 

a wide range of products, solutions and services. Prior to his 

present position, Niren was in international assignments (IA) 

since 2003, his last assignment being Chief Technology 

Officer (CTO) of ME Region. He has also held various 

positions in AT&T Lucent and Philips-Lucent JV. Niren has 

published/presented/co-authored 20 technical papers. He 

was invited to be a panel member in the World Economic 

Forum - Middle East 2008, and has received Bell Laboratories 

President Awards, BCS (now Avaya Inc) President’s award and 

many other technical awards. 

Mr Normand Boivin, Vice President, 

Aéroports De Montréal, Canada 

Normand Boivin has been Vice-President of Airport 

Operations and Aviation Development at Montréal Pierre- 

Elliott Trudeau International Airport since 2000. Before joining 

the Aéroports de Montréal team in 1992 he was Director of 

Airport Services at Québec Jean-Lesage International Airport, 

then General Manager of an FBO at Québec Airport called 

Station Air YQB, and Director of Operations at the Montréal 

International Airport-Dorval for Transport Canada. A graduate 

of University of Montréal, Normand also holds a diploma in Air 

Traffic Control from Transport Canada and a diploma from the 

Harvard Business School Executive Business Programme, as 

well as other certification in airport planning from MIT and 

University of Westminster. 

Mr Oliver Neuland, Designer and 

Progamme Leader ID, Massey University, 

New Zealand 

Oliver Neuland is a Transport and Industrial Designer 

trained at HfG Offenbach. He worked for BMW Motorcycles 

before starting OND in Berlin. He is now Programme Leader 

ID at Massey University, New Zealand 

Dr Panagiotis Karamanos, Manager 

Environmental Services, Athens 

International Airport, Greece 

Dr Panagiotis Karamanos is Manager of the Environmental 

Services Department of Athens International Airport 

Eleftherios Venizelosâ, which is responsible for noise, air 

quality and climate change, waste management, natural 

environment, local community relations, etc. He holds a PhD 

in Public Affairs (Indiana University) and an MA in 

International Development (Duke University), with a focus 

on environmental policy. He has worked with businesses, 

municipalities and educational institutions on environmental 

and public policy issues. 

Mr Paolo Cambula, Head of Planning and 

Development Infrastructures, Aeroporti 

di Roma SpA, Italy 

Paolo Cambula has been the Planning and Development 

Infrastructure Manager at ADR SpA since January 2008. He is 

Project Design Post Holder and is responsible for all 

infrastructure project design in the Rome airport system 

(Fiumicino+Ciampino Airport, about 40 million PAX in 2008). 

In the last two years Paolo has proposed a new vision of the 

most important infrastructure project design: new Pier C assess 

new Pier A. He is also responsible for delivering the Fiumicino 

Airport master plan for 2008-2020, and the long-term master 

plan for 2020-2044. From 2001-2007 Paolo was responsible for

all infrastructure planning, design, construction and 

management at Olbia Costa Smeralda Airport. 

Mr Pascal Thomas, International Sales 

director, Desko, France 

Pascal Thomas has 17 years of experience in the 

transportation industry. After spending 12 years with IER 

with different sales responsibilities (Scandinavia / UK / Latin 

America), he was based for three years in Dallas, USA to look 

after major OEM accounts and US airports, Canada and Latin 

America. In 2005 he joined Desko to lead international sales 

for the transportation division with operations in the US and 

Asia. Several new products have been launched, including the 

most innovative passport full-page scanner (PENTA) with an 

integrated BCBP reader for bag drop at check-in/CUSS 

integration/immigration (e-gates) and boarding gates (and 

self-boarding gates); security check-point software: Desko 

Shield to track flow of PAX and detect duplicates BCBP; and 

flat-bed boarding gates. 

Dr Patricia Ryan, President, Decision 

Services International LLC, USA 

Dr Patricia Ryan is President, Decision Services International 

LLC, an airport consulting firm specialising in reviewing 

current programmes and creating additional revenues and 

passenger services in commercial and business development 

at airports around the world. She was previously Director of 

Commercial Operations at Miami International Airport, 

Airport Authority of Washoe County, and Director of 

Marketing and Business Development at Richmond 

International Airport. Patricia currently has clients in the 

Middle East, Africa and India. She is a recognised speaker 

and conference chair in the airport world, and has 

contributed many articles to the aviation publications. Dr 

Ryan understands both sides of the airport business 

partnership equation. 

Mr Patrice Ouellette, Director Customer 

Service Platform, Air Canada, Canada 

Patrice has been with Air Canada for more than 18 years and 

is an active participant with IATA and Star Alliance 

committees. In 2005 he created the customer service 

platform, taking responsibility for the kiosk, web, mobile 

applications and customer-facing airport innovations. His 

team has led the introduction of innovations like mobile 

check-in, the electronic boarding pass and a complete rearchitecting 

of self-service products and 2D barcode. He 

introduced self tagging in selected stations and a new quick 

baggage drop-off solution for airports. Recently he 

overhauled the flight notification system solution, created a 

new platform for message distribution to customers and 

added native applications to the Air Canada mobile platform. 

Mr Patrick Theis, Managing Director, 

Drees & Sommer, Germany 

After majoring in construction management at the RheinMain 

University of Applied Sciences, Patrick Theis joined ARK 

eXecutives (business consultants) in Berlin. Following several 

years of experience in this area, he supplemented his 

knowledge with an MBA in International Management. 

Patrick joined Drees & Sommer in 2003, and has been 

Managing Director of DS Prozessberatung (Process 

Consulting) since 2006. This unit is focused on 

administrative and operational process optimisations in 

various industries, based on the lean management approach. 



Dr Patrick Wenzel, Senior Executive 

Manager, Fraport AG, Germany 

After majoring in Civil Engineering at Stuttgart University, 

Patrick Wenzel joined Airplan GmbH airport consulting 

engineers in Stuttgart. While gaining master planning, 

engineering and construction experience on a number of 

German airport projects, he acquired a doctorate in the field of 

passenger guidance systems at airports. After five years Patrick 

moved on to Hayek Engineering AG of Zurich, which was 

charged with overall construction management for the second 

passenger terminal at Cologne/Bonn Airport in Germany. In 

2001 Patrick joined Fraport AG, where he first set up a 

construction management department and later supported the 

Executive Vice President in upscaling the organisation for the 

investment programme described. Today Patrick heads a 

department dealing with strategic and comprehensive 

technical issues within the infrastructure lifecycle. 

Mr Paul Behnke, Senior Business 

Advisor, ACI - Airports Council 

International, USA 

As ACI’s Senior Business Advisor, Paul Behnke concentrates 

on airport management training and customer service 

benchmarking for airports. He served as ACI’s Director 

Economics and Security from 1995 to 2006. Previously he 

was a career diplomat with the US Department of State, 

serving in embassies on five continents. 

Mr Paul Kehoe, CEO, Birmingham 

International Airport, UK 

Paul Kehoe joined Birmingham International Airport as Chief 

Executive Officer on 27 October 2008; prior to that he was 

Chief Executive at Bristol International Airport. He started his 

career in aviation as an air traffic controller in the Royal Air 

Force, and has worked for a variety of companies in the 

industry including British Aerospace plc, Serco Aviation and, 

most recently, TBI plc. Paul worked for TBI from 1997 to 2005. 

He joined as the MD for Belfast International before being 

promoted to run the European division, with further 

promotion to MD at London Luton Airport. In November 2001 

Paul was also appointed to the main board of TBI plc as 

Operations Director. Throughout his career Paul has been an 

active member of the Airport Operators Association. He is 

currently a director and was chair of the organisation 2004-05. 

Mr Paulo Andrade, ICT Business 

Manager, ANA Aeroportos de Portugal 

SA, Portugal 

Paulo Andrade has a degree in Electronic and 

Telecommunication Engineering from IST - Instituto Superior 

Tecnico, Lisbon, Portugal (1980). He joined ANA in 1981 as 

Quality Manager at the air navigation services directorate, and 

has represented ANA in various international committees and 

task forces at Eurocontrol and CANSO - Civil Air Navigation 

Services Organization, in the area of quality and systems 

evaluation. Paulo works as ICT Business Manager at ANA and 

is also Vice Chairman of ACI WAITSC World Airport 

Information Technology Standing Committee. 

Mr Paulo Sandoval, Airport Service 

Coordinator, Copa Airlines, USA 

Paulo Sandoval has 15 years of airline experience. He is a 

qualified and certified customer service coordinator, certified 

training coordinator and passenger service supervisor. Paulo 

has actively participated in different customer service projects 

for Copa Airlines stations at New York International Airport 

JFK, Washington Dulles International Airport IAD, Los 

Angeles International Airport LAX, Guadalajara Airport

GDL, Port Au Spain Airport POS, Kingston Airport KIN, El 

Salvador International Airport SAL and Orlando 

International Airport. 

Dr Peter Marx, Vice President 

Environmental Management, Fraport AG, 

Germany 

Peter Marx is Vice President of Environmental Management 

at Fraport. He is responsible for environmental policies and 

strategies in the Fraport Group, operation of the airport-wide 

environmental management system, abatement projects in 

the vicinity and publications with environmental content. In 

addition to the professional base at Frankfurt Airport, he was 

responsible for airport projects in Greece, India and Egypt, 

and acted as an advisor to the worldwide Fraport Group. 

Mr Peter Muller, President, PRT 

Consulting Inc, USA 

Peter Muller, PE, is president of PRT Consulting Inc, a 

company specialising in planning, engineering and 

procurement services related to personal rapid transit (PRT). 

He has provided consulting services to the transportation 

industry for 30 years. In 2000, as Chairman of the Airport 

Consultants Council, he led an initiative to reinvent airports, 

which found that PRT could have a significant positive 

impact on the way airports are planned, built and operated. 

He has completed six PRT feasibility/planning/design studies 

and has others currently in progress. He has authored or coauthored 

eight published papers on PRT. 

Mr Peter Spurway, Vice President Retail, 

Halifax International Airport Authority, 

Canada 

Peter Spurway leads the concessions development at Halifax 

Stanfield International Airport, rated by its passengers as the 

Best Airport in the World in its class for the past six years. He 

has over 35 years of communications and customer relations 

experience in air transportation, healthcare, justice, politics 

and public affairs consulting. 

Mr Peter Stanton, Head of Scheduling 

and Baggage Services, IATA, Switzerland 

Dr Peter Wagner, Researcher, German 

Aerospace Centre, Germany 

Peter Wagner is a physicist and has worked in transportation 

research since 1995 and with DLR (German Aerospace 

Centre) since 1996. He has a strong background in modelling 

and simulation of almost all parts of a transport system, from 

traffic flow to demand modelling and impact assessment. 

Mr Philippe Baril, CEO, Quito 

International Airport, Ecuador 

Before his appointment as General Director and President of 

Corporacion Quiport SA, Philippe Baril held positions 

including: Manager of the Airports Council International 

Fund (ACI-Fund) for underdeveloped countries; Assistant 

Secretary of Tourism for the Government of Mexico; Assistant 

Executive President of the Tijuana International Airport, the 

first airport in Mexico to apply government-private field 

participation, sharing a US$1 billion airport investment; 

Executive Director of Airport Safety, Operations and 

Auxiliary services (ASA); General Manager of Aeronautics 

Services for Systella; General Manager and Director of the 

Airport Authority in Granada. His experience has paved the 



way for him to manage the most important investment 

project in Ecuador, namely the New Quito International 

Airport, which will be the most advanced and modern airport 

from Latin America and which will dynamise the economy of 

the city and of the country. 

Mr Philippe De Backer, CEO, Lödige 

Industries, Germany 

Biography: Philippe De Backer graduated in electrical 

engineering at both Supélec in Paris and Georgia Tech in 

Atlanta. He subsequently gained an MBA at the London 

Business. In 1994 Philippe joined the air cargo industry as a 

Commissioning Engineer for the SATS Terminal 5 project in 

Singapore. He moved to London in 1997 to become project 

manager for the British Airways World Cargo Facility. Since 

2003 Philippe has been CEO of the Lödige Industries Group, 

one of the leading suppliers of air cargo systems. 

Mr Prabhakararao Indana, CEO - Airport 

Development, Delhi International 

Airport, India 

I. Prabhakara Rao is an engineering professional with a Masters 

degree and over 25 years of rich experience in project 

management in diversified fields including energy, ceramics, 

steel and airports. He is presently the Chief Executive Officer 

responsible for New Delhi Airport Terminal 3 delivery within 40 

months, which has a 34 million passengers handling capacity. 

Mr Qing Qiang Fang, General Manager, 

Quanzhou Jinjiang Airport, China 

Fang Qing Qiang participated and managed the construction 

of existing terminal construction in the 1970s. The airport is 

now being developed into an international airport, and he is 

in charge of terminal expansion and renovation, including a 

new international terminal. And the same time he is running 

the management of the whole airport. Fang Qing Qiang has a 

great deal of experience in the management and construction 

of the airport. 

Mr Quinten Johnson, Senior Security 

Analyst, TranSecure, USA 

Biography: Quinten Johnson has been a Senior Security 

Consultant with TranSecure since his retirement from the 

Transportation Security Administration. His team recently 

created an ICAO-compliant course on Quality Control of 

Aviation Security under contract to the US State Department’s 

Anti-Terrorism Assistance Program. As Deputy Director of 

TSA’s Office of Civil Aviation Security Policy and Planning, 

Quinten supervised development of security policy, strategic 

planning, and security countermeasures programmes for 

domestic and international civil aviation. He was responsible 

for US government rulemaking of affected programmes and 

for the development of standard security programmes for all 

US airports and US and foreign air carriers, including 

security directives and contingency measures. 

Mr Rafi Ron, CEO, NASS - New Age 

Security Solutions, USA 

Rafi Ron is a world-leading aviation security expert, with 

more then 30 years of Israeli and worldwide security and 

counter-terrorism experience. He is the former Director of 

Security at Tel-Aviv Ben-Gurion International Airport and the 

Israeli Airport Authority, and is currently President of New 

Age Security Solutions, a Washington DC aviation security 

consulting and design firm.

Mr Randy McGill, Manager Environment, 

Greater Toronto Airports Authority, 

Canada 

Randy McGill is the GTAA General Manager of the 

Environment Department, and has spent over 35 years in the 

environment and natural resource conservation field, with 

the last 20 spent at Toronto-Pearson International Airport. 

Initially brought in to undertake the environmental 

assessment for the addition of three new runways, Randy has 

overseen the environmental component of the complete 

redevelopment of Toronto Airport. With a strategic view 

dating back almost 20 years, the airport is held up by the 

local conservation authority as a positive model of what 

industry can achieve in environmental sustainability. 

Mr Richard Meredith, Vice President, 

GMR Airport Developers Limited, Turkey 

Richard Meredith has 30 years of experience in major 

infrastructure projects including Channel Tunnel, Kowloon 

and Canton Corporation’s West Rail and Hong Kong 

International Airport. At Hyderabad he was GMR’s Project 

Manager for the airside and landside works for Rajiv Gandhi 

International Airport. For Istanbul Sabiha Gokcen 

International Airport’s new terminal he was the Joint Project 

Director for the joint venture company responsible for the 

design and construction of the project. 

Mr Richard Spencer, Senior Vice 

President Director Aviation & 

Transportation, HOK, UK 

Biography: Richard is a Senior Vice President at HOK, one of 

the world’s leading aviation design firms. He is a member of 

the Board of Directors of HOK’s London office as well as of 

HOK’s global Aviation & Transportation group, and is 

responsible for heading up projects in Europe, the Middle 

East, India and Africa. Richard has a broad range of 

experience gained on many substantial and successful 

projects completed over 30 years in practice. These include 

government, industrial, commercial, academic and laboratory 

projects, in addition to his extensive experience in the A+T 

sector. Recent work includes the new Multi-modal 

Interchange at Heathrow Terminal 5; Indira Gandhi 

International Airport, New Delhi; and the current CrossRail 

project in London. 

Mr Rick Kolodner, TSA Attaché & 

Representative to the EU, ECAC and 

Belgium, Belgium 

Biography: Richard Kolodner has served as the US 

Transportation Security Administration Representative to the 

EU, ECAC and Belgium since November 2007. He came to US 

government service in 1996 after 12 years of air carrier 

management experience with several scheduled passenger 

and cargo airlines, where he directed the security, training, 

and station operations for three air carriers and served as 

their corporate liaison to the Federal Aviation 

Administration. Richard worked with the FAA’s Civil 

Aviation Security Division in its Policy and Planning Division 

in Washington, DC and as a Special Agent at the Detroit Civil 

Aviation Security Field Unit. He also served as an Associate 

Instructor at the TSA/FAA Oklahoma City Training Academy, 

as an FAA/TSA Air Carrier Principal Security Inspector, and 

in TSA’s Internal Affairs and Program Review Division. 



Mr Rob Broere, VP - IT Passenger 

Services Systems and Passenger 

Experience, Emirates Group (Emirates 

Dnata & Mercator), United Arab Emirates 

Rob Broere is Vice President of IT passenger services systems 

and passenger experience for Emirates Airline and Mercator. 

In that role he is responsible for the core systems such as 

reservations and departure control of all hosted customers, as 

well as aligning the technology to the needs of passengers 

across the various customer touch points for Emirates. He has 

been in the aviation IT business for over 28 years, starting 

with KLM and including over 13 years with the Emirates 

group. He has held a flying licence as well, giving him 

insights into much of the aviation industry. 

Mr Robbert Lohmann, Marketing 

Director, 2getthere, Netherlands 

As a member of the management team Robbert Lohmann is 

responsible for all marketing and sales activities for 

2getthere’s systems. For the last 10 years he has been actively 

involved in the sales system engineering and realisation of 

PRT and GRT applications at – among others – the Floriade 

2002 horticultural exhibition at the Rivium business park in 

the city of Capelle aan den IJssel and the PRT application at 

Masdar City. 

Mr Robert Chan, Self Service Lead, IBM 

Canada Ltd, Canada 

Rob Chan is the Practice Leader for the Self-Service Solutions 

Practice. He has a technical background, with over 15 years 

of self-service kiosk development experience. His main focus 

involves establishing new business opportunities as well as 

developing new market channels and partnerships. 

Mr Robert Kennedy, Assistant General 

Manager, Hartsfield-Jackson Atlanta 

International Airport, USA 

Robert Kennedy is Hartsfield-Jackson Atlanta International 

Airport’s Assistant General Manager for Operations, 

Maintenance and Security. In his position he is responsible 

for the daily operations of the world’s busiest airport, with 

special attention to terminal activities. He has direct 

responsibility for the airside and landside operations, police, 

fire, maintenance, security, automated train systems, 

customer service and ground transportation. Prior to his 

current position Robert was Hartsfield-Jackson’s Director of 

Marketing and Business Development. 

Mr Robert Smallback, President, Robert 

C. Smallback Consulting Inc, USA 

Robert Smallback has over 30 years’ information technology 

experience, with over 13 years dedicated to the system needs 

of the aviation industry. Robert was the first chairman of the 

American Association of Airport Executives Information 

Technology Committee. He recently completed a survey of 27 

airports in Saudi Arabia regional, domestic and international, 

reviewing the IT and security functions, and was 

instrumental in integrating software applications for a new 

greenfield terminal in Ft. Myers, Florida.

Mr Robert Walcutt, General Manager, 

Copedeso SRL, Peru 

Robert Walcutt has over 20 years of industry experience at 

airports including ATL, DAL, JFK, LHR, MCO and SFO. He 

has held positions in IT and general and operational 

management, and is currently General Manager of Copedeso 

SRL in Lima, Peru. Bob also acted as a consultant to one of 

the bidders in the privatisation of airports in southern Peru. 

Mr Roddy Boggus, Executive Vice 

President, Gresham Smith and Partners, 

USA 

Roddy is Executive Vice President for Aviation at Gresham, 

Smith and Partners, an architectural and engineering firm. 

He has been deeply involved in the aviation industry 

throughout his 24-year career, with experience on the air 

carrier side and airport side. Roddy has worked throughout 

Europe, Latin and South America, and has managed projects 

in Africa and the Middle East. His clients include many of the 

top 30 airports worldwide, and air carriers such as American 

Airlines, Continental Airlines, US Airways, Midwest, 

Northwest, AirTrans and Delta. He is a frequent speaker on 

the aviation, security and industry circuit and has been an 

aviation contributor to NPR, the Kansas City Business Press 

and Airport Review, as well as having a witty byline entitled 

Boggus Talk that he authors for Passenger Terminal World. 

Roddy brings new ideas regarding passenger customer service 

and trends in airport design and operations to the forefront. 

Mr Roel Reijnen, Managing Director, 

QuinTech, Netherlands 

Roel Reijnen is a young and ambitious entrepreneur taking up the 

challenge to innovate the baggage handling market. He has an Msc 

in Aerospace Engineering from Delft University of Technology. 

Mr Ronald Augustin, Deputy Senior Vice 

President, KLM Royal Dutch Airlines, 

Netherlands 

Ronald H. Augustin is Deputy Senior Vice President Security 

Services at KLM Royal Dutch Airlines, Director KLM Security 

Risk Management and Outstations, Chairman SkyTeam 

Aviation Security FE, and a member of the Air France-KLM 

Security Management Team. His career at KLM has included 

stints as Head Security Outstations, Head of Security Latin 

America and Caribbean and Head of Security Europe & 

Cargo. He has also advised the European Development Bank, 

foreign governments and airports, and the Dutch Drugs 

Smuggling Task Force, as well as being Chairman Platform 

Unruly Passengers and Vice Chairman Coordination Group 

Crime in Aviation, Caribbean Nations. He held several 

positions within the area of police and intelligence at Royal 

Marechaussee, and was Deputy Commander Dutch 

Contingent, Mostar, Bosnia, (former Yugoslavia). 

Mr Ronny Depoortere, Senior Vice 

President, Zetes, Belgium 

Ronny Depoortere has worked in the ICT industry for more 

than 15 years, in the following areas: e-document security 

(physical-electronic) (Utimaco Safeware – Zetes); PKI and 

digital signature (Utimaco Safeware – Zetes); eID applications 

(Zetes); software solutions (Utimaco Safeware); internet and 

e-business/transaction security solutions; mobile/desktop 

security solutions; network security solutions; complex 

systems integration (Comtech/Comparex); network 

integration (ACI); distribution of networking products 

(Anixter); business responsibility since 1996 and full P&L 

responsibility since 1997. 



Ms Rose Agnew, Principal, Aviation 

Innovation LLC, USA 

Rose Agnew is Principal of Aviation Innovation LLC, a 

management consulting firm that helps aviation clients 

improve their processes and increase innovative capabilities. 

Rose founded Aviation Innovation in 2004 after spending 15 

years in the aviation industry, where she managed multiple 

airport projects for Honeywell Corporation as well as holding 

positions as Airport Business Development Manager for ABB 

and National Aviation Market Leader for Jacobs Engineering. 

Recently she has been supporting Dallas-Fort Worth and 

Atlanta-Hartsfield Jackson in IROP Response Planning for 

extended delays. 

Ms Rosemarie Andolino, Commissioner, 

Chicago Department of Aviation, USA 

As Chicago Department of Aviation Commissioner (CDA) 

Rosemarie S. Andolino is responsible for the management 

and operation of one of the world’s largest and busiest airport 

systems, comprised of O’Hare International Airport (ORD) 

and Midway International Airport (MDW). In addition, 

Commissioner Andolino is charged with implementing the 

O’Hare Modernization Program (OMP), Mayor Richard M. 

Daley’s vision to transform O’Hare into a 21st-century airport 

by reducing delays and increasing capacity well into the 

future. Under Andolino’s leadership, the OMP Sustainable 

Design Manual (SDM) was released in 2003 and has become 

an internationally recognized document for airport 

sustainability. 

Mr Rowan Fogarty, Head of Safety 

Security and Operational Compliance, 

Dublin Airport Authority, Eire 

Rowan Fogarty was appointed Head of Safety, Security and 

Operational Compliance at Dublin Airport in November 

2006, following a career in Ireland, Belgium and the UK with 

DHL and PA Consulting. Since his appointment, Rowan has 

set about restructuring and updating Dublin Airport’s 

approach to the management and operation of security at the 

airport. Dublin is now among the 10 busiest airports in 

Europe for international traffic, managing an average of 

60,000 passengers and more than 600 aircraft movements 

every day. Investment in infrastructure has lagged behind the 

huge increase in travellers, but that is now changing rapidly. 

The Dublin Airport Authority (DAA) is investing £2bn in new 

facilities over the next decade, to radically improve the 

passenger experience at Dublin Airport. More than £1bn will 

be spent between now and the end of 2009, and passengers 

are already beginning to see the benefits of the plan to 

transform Dublin Airport. 

Mr Roy Sebastian, Associate Vice 

President - Airport Systems, Delhi 

International Airport, India 

Roy Sebastian holds a BE in Mechanical Engineering, and has 

extensive experience in major infrastructure projects. He was 

involved in the successful completion of airport systems and 

building services works at the new greenfield GMR 

Hyderabad International Airport (12 MPPA) and Sabiha 

Gokcen International Airport (20MPPA), Istanbul, Turkey. He 

is currently involved in the airport systems implementation 

and trials at GMR Delhi International Airport (37 MPPA), 

New Delhi, India.

Mr Satyaki Raghunath, Head - Asian 

Aviation Practice, Jacobs Consultancy, 

India 

Satyaki Raghunath leads Jacobs Consultancy’s efforts in Asia. 

He has extensive experience working on a combination of 

airport facilities and operations planning assignments, as 

well as financial and business planning advisory assignments 

across the United States, Europe, South Asia, and the Middle 

East. Satyaki has completed a number of recent advisory 

assignments for airport operators, infrastructure funds, 

investment banks and private equity firms in Europe and 

Asia, including the recent London Gatwick acquisition, 

various assignments at four privately owned Indian airports 

as well as master plans at Abu Dhabi and Bahrain airports. 

Mr Sean Horkan, Master Planning and 

Capacity Director, BAA Heathrow, UK 

Sean Horkan is the Master Plan and Capacity Director at 

Heathrow Airport, working with airport stakeholders to 

define the future of Heathrow and ensure the existing 

capacity is efficiently and effectively utilised. Sean is a civil 

engineer with 20 years’ experience in the airport industry, 

and has undertaken roles ranging from managing airfield 

construction projects to leading and managing terminal 

operations. Sean has held senior leadership positions at 

Heathrow and Gatwick and was responsible for agreeing the 

recent airline relocation sequence at Heathrow, in addition to 

agreeing the Capital Investment Plan for the five-year period 

from 2008-2013. 

Mr Siim Kallas, Vice President, 

Commissioner for Transport, European 

Commission, Belgium 

To follow 

Mrs Silvia Santamaria, Airport Manager, 

Copa Airlines, USA 

Silvia Santamaria has worked in the airline industry for 10 

years – five years for Continental and four years at Copa 

Airlines in JFK Airport as Airport Manager. She received a 

Bachelor’s degree in International Business Management from 

Santiago Guayaquil University in June 1999 and a Masters 

degree in General Management from Metropolitan College of 

New York in June 2003. 

Mr Simon Morris, Director - European 

Aviation Practice, Jacobs Consultancy, UK 

Simon Morris has more than 15 years of experience in airport 

business planning, with Board-level experience of public and 

private aviation-related entities. Most recently he served as an 

Associate Director with Macquarie Bank Limited, and prior 

to that was a Founding Partner of The Portland Group, which 

Macquarie acquired in 2000. Simon started his career with 

BAA plc, where he was involved in regulation and the 

successful privatisation of BAA in 1987. 



Mr Simon Scott, Director, Chapman 

Taylor LLP, UK 

Simon joined Chapman Taylor in 1987, qualifying as an 

architect soon after. He has been involved in a variety of 

major projects including complex retail and transportation 

projects, both refurbishment and new build. He was made a 

Director in 1999 and is Director in charge of transportation 

for the international group of Chapman Taylor. He has 

recently completed major projects such as Heathrow Terminal 

5 and St Pancras International Station, and is currently 

working on airport projects around the world including the 

new airside terminal at Dubai Airport. 

Mr Soichiro Yamamoto, Representative 

Director, Sentinel Techno Research Inc, 

Japan 

Soichiro Yamamoto graduated from Nihon University in 

March 1996. From April 1996-September 2000 he worked for 

Toyo Bussan Co Ltd, in planning, sales and development of 

emergency supplies. From June 2001-September 2005 he 

worked for Bridgestone KGB Co Ltd, in planning, sales, 

development of emergency supplies, management of new 

products. From October 2005-December 2008 he worked for 

Chori Co Ltd, in the Special Procurements section, sales. 

Since January 2009 he has been Representative Director of 

Sentinel Techno Research Inc, Japan. 

Dr Sotiris Pagdadis, Principal - Capital 

Projects and Infrastructure Practice, 

Pricewaterhousecoopers, USA 

Dr Sotiris Pagdadis has over 25 years of consultative 

experience in public sector infrastructure management, with 

significant expertise in transportation infrastructure 

planning and assessment, project finance, project lifecycle 

management, as well as innovation in transport technology. 

After receiving his Doctorate degree in Project Management 

from The University of Texas at Austin, he went on to become 

a university professor at the Polytechnic University, followed 

by advisory roles at Columbia University and the New Jersey 

Institute of Technology. He is the pioneer of a risk-based 

management review and project appraisal methodology. 

Coining this methodology – Integrated Project Risk 

Management – he has facilitated risk management and value 

management workshops for infrastructure capital projects in 

aviation, seaports, surface transportation and rail, with a net 

worth in excess of US$38 billion. 

Dr Stefan Keh, CEO 

InfrastructureLogistics, Siemens, 

Germany 

Dr Stefan Keh is President and CEO of the Siemens Business 

Unit Infrastructure Logistics, and speaker of the Market 

Development Board Airports of Siemens. The Business Unit is 

part of the Mobility Division and operates mainly in the fields of 

postal automation, baggage and cargo handling. Dr Keh studied 

Physics at universities in New York, Hamburg and Stanford, 

and holds a Masters degree and a PhD. He was a fellow at CERN 

in Geneva, Switzerland and has over 20 years’ management 

experience in automation and software technologies.

Mr Stephan Copart, Project Manager Fast 

Travel, IATA, Switzerland 

Stephan is Project Manager, Fast Travel, part of the 

Simplifying the Business (StB) Programme. He has been in 

the aviation industry for over 15 years and joined IATA in 

September 2008 from IER, where he held a number of senior 

management positions including General Manager Northern 

Europe in London, VP Marketing and VP Software Sales in 

Paris. Stephan has been working on a significant number of 

self-service projects from kiosk/CUSS and mobile check-in to 

self-boarding. 

Dr Stephen Fletcher, Occupational 

Psychologist, The OPC, UK 

Dr Stephen Fletcher is an occupational psychologist and 

director of a psychological consultancy. He has specialised in 

transport for the last 17 years and works with aviation, rail, 

bus and ferry organisations in the UK and internationally. 

Stephen has worked with award-winning organisations, 

helping them recruit, train and develop the very best 

customer service employees and managers. He also advises 

organisations on how to grow a real customer service culture 

both inside and outside the business. He has presented widely 

on his work including the ‘Psychology of Customer Service’. 

Mr Stephen Silverhart, General Manager 

Consulting Services, Greater Toronto 

Airports Authority, Canada 

Stephen has over 30 years of airport operational experience 

ranging from Airport Operations Duty Manager, Manager 

and General Manager Operations, General Manager Facility 

Activation to General Manager Consulting Services. He has 

spoken widely on topics ranging from aircraft recovery and 

incident management to facility activation. 

Mr Steve Wareham, Director of MSP 

Operations, Metropolitan Airports 

Commission, USA 

Steve Wareham is the Director of MSP Operations at 

Minneapolis-St. Paul International Airport (MSP), the largest 

of seven airports owned and operated by the Metropolitan 

Airports Commission. Steve joined the Metropolitan Airports 

Commission (MAC) as Facilities Manager in 1998. He 

became Assistant Airport Director/Facilities prior to 

becoming Airport Director in January 2004. Before joining 

MAC Steve worked for the Metropolitan Council’s 

Environmental Services Department. He held various 

positions there, leaving as Manager of Operations at the 

Metropolitan Wastewater Treatment Plant. Steve holds a 

Bachelor of Arts degree in Social Work and History (1976) 

and a Masters degree in Organisational Leadership (2007), 

both earned at Bethel University in St. Paul, Minnesota. 

Mr Stuart Condie, Director, James 

Aviation Ltd, UK 

Stuart was Planning Services Director at BAA up until 2008, 

and also held roles as Chairman of BAA’s £2bn pension fund, 

Director of Heathrow Express operating company and a 

member of the board of the SESAR joint undertaking. Prior to 

this he was Director of Economics and Regulation, and a Non 

Executive Director at Perth and Northern Territory Airports 

in Australia. Stuart currently runs his own aviation 

consultancy (James Aviation), and has been working with the 

OMEGA partnership in 2009. 



Mrs Susanne Hermann, Manager Traffic 

Operations, Stuttgart Airport, Germany 

Susanne Hermann has been Manager Traffic Operations at 

Stuttgart Airport since 2004. She is responsible for traffic 

supervision, traffic management (on the apron and in the 

terminals), terminal supervision, passenger services, flight 

scheduling and quality management. 

Ms Suzanne Hoadley, Membership 

Services Coordinator, Polis, Belgium 

Suzanne Hoadley is currently responsible for coordinating 

services for members of the European network of cities and 

regions promoting innovation in transport, Polis, where she 

has worked since 2001. Within Polis, she is also in charge of 

the Working Group on Intelligent Transport Systems, which 

facilitates the transfer of knowledge and supports the 

construction of European projects in this area. Suzanne has 

been supporting the dissemination of new knowledge and 

results emerging from the European projects on automated 

transport systems, CityMobil and CityNetMobil. 

Mr Thierry Chanard, CEO (Urban 

Planner), GEA, Switzerland 

For 11 years Thierry Chanard has led GEA, a Swiss private 

company involved in urban design and planning. He has 

been specialised in the field of innovative transportation 

systems by following all kinds of experimentation for the last 

20 years, and has developed a methodology of dimensioning 

and integration of new transportation systems (VOLTair 

methodology), and has participated in many conferences and 

congresses throughout Europe. Thierry is now coordinating 

the development of a new system of urban tranport – Cristal 

– which will be tested for the first time in real conditions of 

operation and use in Strasbourg in 2013. 

Professor Thomas Immelmann, Director 

Commercial, Hamburg Airport, Germany 

Dr Thomas Immelmann was Director of Strategic Planning 

and Product Management of the German Airline LTU. In 

1997 he joined Hamburg Airport as Director of Corporate 

Communications, Marketing and Sales, and was appointed 

Senior Vice President and Director Commercial in 2003. Dr 

Immelmann is senior lecturer for Microeconomics and 

Aviation at the University of Applied Sciences in Bremen. 

Mr Thomas Ludwig, Head of Automated 

People Mover Services, Logplan, 

Germany 

Thomas Ludwig has been directly involved in the planning, 

implementation, building and testing of automated people 

mover systems (APM) since 1993. Over the past nine years 

with Logplan Thomas has provided his expertise for 

innovative projects including the cable-propelled APM system 

at Zurich Airport. He has been responsible for Logplan work 

for APM systems in Incheon, South Korea; San Francisco, 

USA; Jeddah, Saudi Arabia; Beijing, China; and Frankfurt 

International Airport, Germany. Prior to joining Logplan 

Thomas was employed by Bombardier and worked in a 

management capacity for its APM projects in Rome, 

Singapore, Kuala Lumpur and Frankfurt.

Mr Thomas Spiller, General Manager 

Operations and Contracts, Lufthansa 

(Terminal 2 Management Company), 

Germany 

Thomas Spiller holds a diploma in Economics. He started his 

career with a Swiss consulting company. Thomas has 29 

years of experience in the airline business with British 

Airways, Air France and Lufthansa in all fields of ground and 

flight operation. In 2002 he was delegated to the Terminal 2 

management company, a joint venture between Lufthansa 

and Munich Airport, where he is General Manager, 

Operations and Contracts. 

Mr Thomas Theobald, Principal, Fentress 

Architects, USA 

Thomas P. Theobald, AIA, LEED AP, is Principal at Fentress 

Architects, an international leader in airport and terminal 

design with nearly 5 million square metres and over US$13 

billion of airport space. As Project Manager, Project Architect 

and Construction Administrator, Thomas has worked 

extensively on complex and innovative airport projects 

throughout the world, including Incheon International 

Airport Passenger Terminal Complex; Los Angeles World 

Airports Tom Bradley International Terminal Expansion and 

Midfield Satellite Concourse; Raleigh-Durham International 

Airport Terminal 2 Expansion and Redevelopment; Doha 

International Airport Passenger Terminal Complex Redesign; 

Sacramento International Airport Terminal B Modernisation. 

Ms Toki Udagawa, PhD Candidate, The 

University of Tokyo, Japan 

Toki Udagaw has a Master of Arts degree in Criminal Justice 

from Washington State University. From 2000-2006 she 

worked for the Juridical Foundation Airport Security 

Business Centre Japan, as an International Project Manager in 

the Planning and Research Division. As a security specialist 

she participated in W/G for ICAO Audit, the Study Group on 

Major Airports Security System Enforcement Plan in the 

Republic of Indonesia, APEC Transportation W/G, 

Symposium ICAO National Auditors Training Course, 

CTX5000 Instructor Training Course, TSA Ground Security 

Coordinator Course, etc. In 2007 she worked for the Juridical 

Foundation Japan International Cooperation Centre. Since 

2007 she has been a PhD candidate in the Department of 

International Studies, Graduate School of Frontier Science, 

University of Tokyo, Japan, where her research theme is 

Airport Security Management. 

Mr Tom Farmakis, Director, DGS, USA 

Tom Farmakis has over 30 years’ aviation industry 

experience with in-depth knowledge of airline operations 

including above/below wing operations, control analyst, 

flight operations, quality assurance and compliance, pilot 

ground training, contract training and Sales Manager in hub 

operations, Project Manager – technology implementations. 

He is co-founder of a technology-based company using GPSbased 

solutions and co-inventor of four aviation-related GPS- 

GIS-based US patents. 

Dr Tom Voge, Senior Consultant, 

Transport & Mobility Leuven, Belgium 

Tom Voge is a Senior Consultant in Transport and Mobility, 

Leuven, Belgium. He graduated as a Civil Engineer from the 

University of Applied Science in Hamburg, Germany, then 

worked as a project engineer for a transport consultancy in 

Hamburg before studying for an MSc in Transportation 

Planning and Engineering at the University of Southampton, 

UK. Following this he joined the Transportation Research 



Group at the University of Southampton as a research fellow, 

and completed a PhD in Transportation Engineering. He also 

holds a diploma in Environmental Policy from the Open 

University, UK. 

Mr Tony Gollin, COO, Auckland 

International Airport Limited, New 

Zealand 

Tony Gollin was appointed General Manager of the newly 

formed Aeronautical Division in May 2006. He rejoined the 

company in 2004 as General Manager - Corporate Planning 

and Strategy after previously working for the company from 

1988 to 1997 in Commercial and General Manager roles. He 

spent the intervening years in London in international airport 

development and investment. Tony is responsible for the 

Aeronautical Division (formerly called Operations). His role 

encompasses aeronautical pricing, air service route 

development and day-to-day operations of the airport. 

Mr Ty Osbaugh, Senior Terminal 

Architect, Gensler, USA 

Ty Osbaugh is the Senior Terminal Architect for Gensler’s 

aviation practice in Europe. Most recently he served as the 

Terminal Architect for the JetBlue Terminal 5 at JFK 

International Airport in New York. He is a member of the 

American Institute of Architects, LEED accredited and a 

Senior Associate at Genlser. 

Mr Ulf Lengemann, Senior Manager Gate 

Processes, Lufthansa German Airlines, 

Germany 

Born 1975, Ulf Lengemann studied industrial engineering in 

Darmstadt and Berlin. In 2002 he started his career at 

Lufthansa German Airlines in Hamburg, and since 2008 he 

has been responsible for the global gate processes in 

Frankfurt. With his team he defines gate processes, the 

further development of online check-in and innovations in 

the field of passenger processes, i.e. the mobile boarding 

pass. Ulf has a long experience in project management and 

logistics, which supports him in performing his current job. 

Having successfully implemented the mobile boarding pass 

in 2008, he helped Lufthansa gain a leading position in the 

field of mobile services. 

Mrs Uta Kohse, Senior Consultant, 

Airport Research Center GmbH, 

Germany 

Dipl.-Ing. Uta Kohse holds a degree in Architecture and 

Software Engineering. She has more than 12 years of 

experience working as Airport Consultant and Project 

Manager on airport projects. Additionally she has lectured in 

Strategic Airport Planning at the TU Delft. Since 2001 she 

has worked with ARC, with responsibility for airport 

planning and simulation projects. 

Mr Vaughan Hoy, Principal/Architect, 

Kasian Architecture Interior Design and 

Planning, Canada 

Vaughan has 30 years’ experience in architecture, of which 

20 have been in the design and management of projects. His 

project work to date spans a wide scope of building types and 

project scales nationally and internationally, and includes 

medium- to large-scale innovative recreation retreats, 

commercial/public projects, large-scale sophistication, urban 

interventions and civic projects, rural and urban design, 

airport and rapid-transit projects, and town planning. 

Vaughan’s strengths are in bringing vision to design and

developing unique and outstanding contemporary solutions 

to project opportunities on a wide range of scales, as well as 

being a hands-on project manager and project architect. His 

involvement covers front-end design process through the 

construction administration process. Vaughan joined Kasian 

in July 2005, became an associate in March 2006 and 

principal in July 2008. 

Mr Victor Vaessen, Manager Product 

Development, KLM Royal Dutch Airlines, 

Netherlands 

Victor Vaessen is Manager, Product Development within KLM 

Ground Services. Previously he was a Senior Purser and a 

Product Manager for inflight products. He is experienced 

with product development strategies and customer 

relationship management. Within KLM ground services his 

team is responsible for future developments including 

Redesigning Passenger Process (a visionary programme 

together with Amsterdam Airport Schiphol), and with 

projects like self-service baggage drop-off, self-service 

transfer, mobile check-in, etc. The team is also focusing on 

customer-related staff behaviour and exceeding service for 

Premium customers including fast tracks, Premium waiting 

areas at the gate, Premium lounge renovation, entertainment 

in Premium lounges, etc. 

Mr Vijender Sharma, Senior Consultant - 

Marketing, Business Development and 

Strategy, Fraport India, India 

Vijender Sharma, currently working for Fraport India at its 

New Delhi office, has extensive industry experience of over 

nine years. He has worked in diverse segments ranging from 

tour operations to airlines and airports. He is a qualified 

tourism professional with a post-graduate diploma in 

Tourism and a Masters in Business Administration. In the 

past nine years, Vijender has worked for reputed 

organisations including Galileo India (a major GDS around 

the world), Oman Air and Delhi International Airport 

Limited. He handled the marketing and business 

development functions in Galileo India, and was responsible 

for the passenger sales and holidays division of Oman Air. In 

his current position he is responsible for new business 

development for Fraport in India and Asian region. 

Ms Virginie Allard, Regional Manager 

Security and Faciliation Europe, IATA, 

Switzerland 

Biography: With a French and English Master of Arts degree 

in Modern European Studies (European and International 

Law and Economics), Virginie Allard has worked with Air 

France for 12 years. She started at Ground Operations on 

Roissy Charles de Gaulle Airport, then became in charge of 

the Hub internal communication. In 2003 Virginie entered 

the AF Corporate Security Division as a Security Manager in 

charge of Legal and International Affairs. Used to dealing 

with international security regulations, Virginie very recently 

joined IATA as the new Security and Facilitation Regional 

Manager for Europe. 



Dr William Fullerton, Senior Vice 

President, The Louis Berger Group, USA 

Bill Fullerton offers more than 25 years of experience and 

demonstrated success in the design, construction and 

operation of complex investment projects worldwide. He has 

provided direct oversight for numerous airport development 

projects, including the airport concessions for the Jorge 

Chavez International Airport in Lima, Peru, and the Queen 

Alia International Airport in Amman, Jordan. His clients 

include global airport operators Changi Airports 

International, Aeroports de Paris and ADC-HAS, among 

others, as well as airport and aviation authorities in Asia, 

Africa, the Middle East and Latin America. These projects 

prioritise revenue enhancement as a key planning and design 

criterion. 

Mr Yudhishter Aggarwal, AVP 

Operations, Delhi International Airport, 

India 

Yudhishter Aggarwal is Associate Vice President (Operations) 

heading the Slot Coordination and Capacity Optimisation 

department at Delhi International Airport Ltd, IGI Airport, 

New Delhi, India. Earlier, while with Airports Authority of 

India, he was associated with the master planning and also 

operation of the airside and terminal operations of 

international airports at Delhi, Mumbai, Kolkata and 

Chennai. 

Mr Zhixiong Thomas Pan, Engineer, 

Changi Airport Group (Singapore) Pte 

Ltd, Singapore 

Thomas Pan Zhixiong is a Mechanical Engineer with the 

Engineering and Development Group (E&DG) of the Changi 

Airport Group (CAG). He currently holds the position of 

Engineer for the Technology and Systems Division under 

E&DG, specialising in scanning the industry for new 

applications or technologies to enhance airport safety, 

security, operational safety and the environmental 

friendliness of the airport. He also explores the 

implementation of commercially sustainable airport 

environmental projects (supported by cost-benefit analysis). 

Thomas is currently in charge of managing the solar 

photovoltaic (PV) project at the Budget Terminal, ensuring 

timely delivery of the PV system within budget.

speaker biographies - Passenger Terminal Expo

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