UBL Financial Statements - United Bank Limited

U N I T E D B A N K L I M I T E DUBL Platinum Credit CardIn 2011, UBL launched the UBL Platinum VISA credit card, exclusively designed to cater to theneeds of affluent consumers in Pakistan. In addition to the features and privileges inherent inthis premium offering, UBL has also teamed up with various partners to provide preferentialbenefits to its cardholders, making this credit card one of the most attractive propositions forits discerning customers.Investor Portfolio Securities Account/ Special Convertible Rupee AccountAs public awareness of financial services and investment options grows, customers increasinglydemand simple and secure solutions for their investment needs. In response, UBL has adopteda two-pronged approach to attract investment in GOP fixed income securities from bothPakistanis and foreign nationals. The new Investor Portfolio Securities account enablescustomers, both resident and non-resident, to maintain custody of their securities in an accountmaintained with the SBP and managed by UBL. This complements the launch of a SpecialConvertible Rupee Account to attract non-resident investment.UBL-UNB UK Students’ PackageUBL, in collaboration with its subsidiary United National Bank (UNB) in the UK, launched aunique and comprehensive student package to facilitate Pakistani students studying in the UK.This package provides students with the distinctive convenience of having their bank accountopened with UNB before they arrive in the UK as well an internationally recognized Wiz prepaidVISA debit card which negates the need for carrying cash and can be replenished locally. Thepackage also includes an easy-to-use foreign currency account with UBL in Pakistan to facilitateparents in the remittance of fees and expenses.Speak to UBLSpeak to UBL, a comprehensive complaint management system was launched in 2011, to assistthe Bank’s customers and improve the complaint logging and resolution process. UBLcustomers now have the convenience of four primary channels through which they can log theircomplaints :• Via the branch through electronic log-in of the complaint with instant acknowledgement• By filling out a complaint form and depositing it in dedicated drop boxes at the branch• Via the UBL contact center• Through the UBL website’s online complaint form