TAMILNADU STATE SOCIETY FOR CONSUMER PROTECTION ...

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Document Control SheetName of the work:Trained Man power support, Facilitation & Coordination for the Call Centre ofState Consumer Help Line at Ezhilagam IV Floor, Chennai –5 for Civil Suppliesand Consumer Protection Department of Government of Tamil Nadu foryearsTender Reference CA1/ 20505/2011Date of issue 23 rd November 2011Last Date for issue of Tender DocumentLast Date and Time for Receipt ofTenderDate and Time of Opening of TenderTechnical BidAddress for Submission of TenderAmount of Earnest Money Deposit(EMD) Demand Draft in favour ofCommissioner, Civil Supplies &Consumer Protection Department .Chennai – 600 005Contract Period5 th December 2011 at 3.00 PM9 th December 2011 at 3.00 PM9 th December 2011 at 3.00 PMPresident, TANSSCOPE, Office of theCommissioner of Civil Supplies &Consumer Protection Department,Ezhilagam IV Floor, Chepauk, Chennai-5.Rs.5,000 /- (Rupees five thousands only)TWO YEARSPRESIDENT, TANSSCOPE &COMMISSIONERCIVIL SUPPLIES & CONSUMERPROTECTION DEPARTMENT2
TAMILNADU STATE SOCIETY FOR CONSUMER PROTECTIONAND EMPOWERMENT (TANSSCOPE),CIVIL SUPPLIES AND CONSUMER PROTECTION DEPARTMENTEzhilagam IV floor , Chepauk,Chennai – 600 005.NOTICE INVITING TENDERRef : CA1/20505/2011, dated: 23 /11/2011TANSSCOPE, a Registered Society under Civil Supplies and ConsumerProtection Department, Government of Tamil Nadu invites Tender from eligibleRegisteredVoluntary Consumer Organisations for “Trained Man power support,Facilitation and Coordination for the Call Centre of State Consumer Help Line atEzhilagam IV Floor, Chennai – 5 run by Tamil Nadu State Society for ConsumerProtection and Empowerment (TANSSCOPE), Civil Supplies and ConsumerProtection Department, Government of Tamil Nadu for TWO years” at the officeof the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor,Chepauk, Chennai-5 for the Complaint Redressal Management System of Civil Suppliesand Consumer Protection Department, Government of Tamil Nadu for TWO years.Sealed tenders are invited from Voluntary Consumer Organisations for the above work.The Voluntary Consumer Organisations shall have to fulfill the following minimumcriteria on their own.Prequalification Criteria:-1. This invitation to provide man-power support for Call Centre services is opento registered Voluntary Consumer Organisations who have been involving themselvesin the process of redressal of grievances of consumers and educating consumersregarding their rights envisaged under Consumer Protection Act, 1986.2. The tenderer should be a Voluntary Consumer Organisation (hereinafter alsoreferred to as VCO) functioning as a not-for-profit registered body (registered under theSocieties Act or Trusts Act or Companies Act under section 25) with valid registrationnumber with registration certificate renewed up to current year. The voluntary consumerorganisation should not be blacklisted by any Government agency or implicated in anycriminal case in India or involved in any litigation over its control or management. The3
Page 1: TAMILNADU STATE SOCIETY FOR CONSUME
Page 5 and 6: Floor, Chennai -5 for Civil Supplie
Page 7 and 8: Department of Consumer Affairs, Gov
Page 9 and 10: service provider or manufacturer or
Page 11 and 12: in similar call centres such as the
Page 13 and 14: Manager to the destined place after
Page 15 and 16: and in the prescribed format as per
Page 17 and 18: copies of supporting documents and
Page 19 and 20: inclusive of all Taxes. If quoted e
Page 21 and 22: 3.21 Termination of ContractPRESIDE
Page 23 and 24: 3.24 Attachment of Documents in the
Page 25 and 26: ANNEXURE: ISCHEDULE - A(To be submi
Page 27 and 28: ANNEXURE: IIDRAFT AGREEMENTThis agr
Page 29 and 30: The Contractor also undertakes to r
Page 31 and 32: Any other terms and conditions may

TAMILNADU STATE SOCIETY FOR CONSUMER PROTECTION ...

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