TAMILNADU STATE SOCIETY FOR CONSUMER PROTECTION ...

deployment during absence of any of the members deputed for this purpose. In otherwords the consumer organisations should ensure that no Assistant / Manager isabsent on any of the working day.The CONTRACTOR shall ensure that the SCH online database is administered properlyand privacy of clients is not compromised under any condition by preventingunauthorised or unintended access to the SCH database by third parties.Training in usage of application software will be provided by software consultants. TheCONTRACTOR shall ensure safe and appropriate use of computer hardware and otherequipment in the Call centre and prevent any unauthorised use or mishandling of suchequipment. The CONTRACTOR shall be responsible for any damage to computerhardware or equipment or software by his staff.The CONTRACTOR shall submit monthly reports in a prescribed proforma regardingthe numbers, types and status of grievances redressed, pending and unresolved everymonth before the 3 rd working day of the succeeding month. The State Consumer HelpLine and the call centre would be functioning under the monitoring and supervision of acommittee headed by President, TANSSCOPE and Commissioner of Civil Supplies andConsumer Protection and the CONTRACTOR shall present monthly reports at thecommittee meetings for course correction.The CONTRACTOR shall also prepare daily / weekly / monthly and Annual reports ofthe SCH as per the requirement of TANSSCOPE and Civil Supplies and ConsumerProtection Department.The CONTRACTOR shall ensure that the Registration Certificate, List of office bearersand renewal details of consumer organisation is provided every year as and whenrequired by President, TANSSCOPE and Commissioner, Civil Supplies and ConsumerProtection Department.Payment to the CONTRACTOR shall be made at the end of each month before 15 ththe succeeding month subject to satisfactory service as per this agreement.of30