IBM - Information Agenda, Do you have one - Mario Passalacqua - Net

Potential InformationNeeds IdentifiedCustomerGrowth &RetentionRisk & ComplianceOperationalEfficiencyBased on identified business challenges,and aligned with strategic imperativesInformation NeedsCustomer experienceCustomer revenue growthNew customer acquisitionFinancial risk managementCapital & liquiditymanagementOperational risk and fraudmitigationRegulatory & legalcomplianceOperational & acquisitionsynergiesOperational cost reductionStreamlined accountonbaording & servicingPaperless enterpriseMaster customer data X X X X X XCommon metadata definitions and governance X X X X X X X XPre-defined data model X X X X X X XCommon aggregation of information from multiple sources X X X X X X XElectronic statement capture and delivery X X XForms management and processing X X X X X X XCross-portfolio reporting X X X X XReal-time information aggregation & access X X X X XReal-time dashboards & reporting X X X XUnderstanding expected ranges and flagging potential exceptions X X X XData quality X X X X X XCommon information infrastructure and services X X X X X X X XData archival & retention X X XContent archival & retention X X X XImage capture, storage and retrieval X X X X X XContent-based workflow processing X X X X X X X© 2009 IBM Corporation