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D13 OnTour: ESPRIT Project No. 269562 DEFINITIONSIn order to obtain a common understanding of specific words and terms in the tourism domain,some explanations and definitions are given in the following.Destination AgencyTour OperatorTouristTravel AgencySupplierDestination agencies compile services of suppliers acting in a regionalenvironment.Tour operators are the producers of saleable tourist products bycombining single services offered by suppliers and destinationagencies.Tourists respectively travellers are the final customers who request,buy and consume tourist services and products.Travel agencies are acting as broker of tour operating services andas consultant concerning travel demands.Suppliers offer and carry out services like transportation (e.g. airlines,railways), transfers, car rentals, and accommodations. Suppliersare the source of tourist services.7 June 1999 D13V04S3 Page 6
D13 OnTour: ESPRIT Project No. 269563 APPROACHFigure 2 shows the single steps that have been taken for capturing the user requirementsand modelling the to-be situation. All steps were strongly based on the results of the drawbackanalysis. All OnTour industrial users have been involved implementing the task byproviding specific requirements and reviewing the document drafts. By integrating theuser’s comments, the requirements as well as the reference model could be continuouslyrefined.user-centredwithout user participationDiscussion aboutto-be situation1Derivation of specificrequirements2Review of specificrequirements3Extraction of genericrequirements4Modelling of the to-besituation5Review ofrequirements andreference model 6Figure 2: Approach for Modelling the To-be SituationStep 1: Discussion about to-be situationThe first objective of task 1.3 was to gain a common understanding about the optimised tobesituation within the consortium. Therefore, a meeting was organised in order to get amore precise notion of the envisaged results defined in the OnTour Technical Annex. Par-7 June 1999 D13V04S3 Page 7
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