TIO 2007 Annual Report

More documents

Recommendations

Info

Our vision, Our Values and Key Result AreasOUR VISION“the No.1 provider of Insurance and Banking forTerritorians”.OUR VALUESOur values express the beliefs and attitudes thatguide the actions of the TIO Board, Executives andStaff and provide a standard against which ouractions can be judged.ServiceRespond in a timely, accurate and professionalmanner and to exceed expectations.KEY RESULT AREASWe will achieve our vision through achievementsin our key result areas of performance, customers,people and community.PerformanceThe delivery of consistently profitable andprudentially sound results through exceptionalperformance in everything we do.Profit/Surplus before tax 2007 2006 2005Insurance $25.1m $16.0m $12.5mBanking $3.0m $3.3m $2.9mIntegrityAct in an honest and ethical manner and actuallydo what we say we will do.Motor Accidents CompensationCustomers$42.5m $32.1m $26.4mAccountabilityAccept responsibility for our actions and decisionsand to take ownership for them.ImprovementThink outside the square and focus on outcomesand not only processes.TeamworkEncourage and support others and have a ‘can do’approach to issues.FunEnjoy the work we do and to value the work/lifebalance.The intrinsic value of our business and the reasonfor the service and products we provide.Customer Satisfaction 2007 2006 2005Insurance 80.0% 76.0% 76.0%Banking 81.0% 86.0% 81.0%Motor Accidents Compensation 86.0% 77.4% 78.0%PeopleThe life of the business and our future potential.Community2007 2006 2005Staff Satisfaction 61.3% 63.0% N/AThe people and lifestyle of the Territory that wesupport.In 2006/2007 a community survey revealed that 82% ofTerritorians perceive TIO to be the leading supporter of theNorthern Territory community through its business andsponsorship activities6
072007 ANNUAL REPORT“through theirsupport we’vebeen able to getour footprintinto thecommunities”While the plight of theTerritory's young indigenouspopulation has been makingnational headlines recently,for some time now TIO hasbeen working quietly away todo its bit for youngsters inremote communities. AFLNTChief Executive Officer TonyFrawley says his vision is tospread the Aussie Rulesmessage to indigenouscommunities. "TIO has beenfantastic. Through their supportwe've been able to get our footprints out into thecommunities", he says.A highlight of TIO's support hesays was TIO's sponsorship offledgling AFLNT team the "TiwiBombers". They played thecurtain raiser against"Rumbalara" as part of theMCG's "Dreamtime at the G"celebration. It's anotherexample of how TIO’ssponsorship in sport supportsour community.TIWI BOMBERS CELEBRATE THEIR SUCCESS AT THE MCG IN MELBOURNE7
Page 3 and 4: Message From The TreasurerThe Hon S
Page 5 and 6: In The CommunityOVER NEARLY THREE D
Page 7: The Year in BriefTIO GROUP• Recor
Page 11 and 12: 072007 ANNUAL REPORTits claims, irr
Page 13 and 14: 072007 ANNUAL REPORTare being drive
Page 15 and 16: 072007 ANNUAL REPORTLEFT TO RIGHT:
Page 17 and 18: 072007 ANNUAL REPORT“they’ve ma
Page 19 and 20: Organisational StructureWith direct
Page 21 and 22: 072007 ANNUAL REPORTCOMBINED RATIO1
Page 23 and 24: 072007 ANNUAL REPORTINSURANCE CUSTO
Page 25 and 26: 072007 ANNUAL REPORT“the assessor
Page 27 and 28: 072007 ANNUAL REPORTLENDING PORTFOL
Page 29 and 30: 072007 ANNUAL REPORTpresentations w
Page 31 and 32: 072007 ANNUAL REPORT”helpingsomeo
Page 33 and 34: 072007 ANNUAL REPORTPREMIUMSFor the
Page 35 and 36: 072007 ANNUAL REPORT“I just wante
Page 37 and 38: 072007 ANNUAL REPORTPERFORMANCE AND
Page 39 and 40: 072007 ANNUAL REPORTfamily leave or
Page 41 and 42: Our Other Community Sponsorships 20
Page 43 and 44: 072007 ANNUAL REPORTRICHARD RYAN AO
Page 45 and 46: 072007 ANNUAL REPORTand potential B
Page 47: 072007 ANNUAL REPORTIn addition, an
Page 50 and 51: Income Statement for the year ended
Page 52 and 53: Statement of Changes in Equity for
Page 54 and 55: Notes to the Financial Statements 3
Page 56 and 57: Notes To the Financial Statements 3
Page 58 and 59:
Notes to the Financial Statements 3
Page 60 and 61:
Page 62 and 63:
Page 64 and 65:
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Chief Executive Officer and Board m
Page 110 and 111:
Board Members’ ReportReview of op
Page 114:
AUDITORSAuditor GeneralCONSULTING C
show all

TIO 2007 Annual Report

Create successful ePaper yourself

Delete template?

Save as template?